The owner is in Idaho. The tech came to my house and did not fully repair the dishwasher. He was creepy also. When leaving he said it should have been replaced. Outrageous behavior. I made complaints. This business in California needs to be closed because they don't have any licensed appliance techs. read more

First American Home Warranty assigned them to fix our sub zero fridge. We already knew what the problem was so the first visit was quick and parts were ordered. When the technician came back out to fix it, he seemed annoyed that he had to be there. Their customer service isn't the greatest but he did get it fixed. read more

American home shield uses UKH Enterprises as their vendor. They came to my house only once to identify the issues with my oven and microwave and up to this day, no follow up whatsoever. I been calling leaving messages to get an update on parts and to see when my appliances are going to get fixed and nothing. They keep on saying that my home warranty has not send parts and home warranty puts the blame of them. I been without a microwave and oven going on 2 months. Please do not use them. You will regret it. They are not professional and they do not care. Worst company ever read more

Absolute joke and untrustworthy company, the person sent to service our dishwasher by first American home warranty was unprofessional, rude and not well informed about appliances at all. He literally said "I'm not familiar with this dishwasher, I have to look it up" ...so imagine my surprise when an hour later I get a notice from the insurance that the contractor has denied our repair request?!? What could he have possibly submitted when he claimed he did not even know how to service our dishwasher (which btw is still broken). Complete scam of a company and will be reporting them to CA consumer board. read more

They were assigned by my Home Warranty to repair our washing machine. They never called me and every time I called them I got their Voicemail. I left messages and never received a call back. A week and a half later the the home warranty also gave up trying to get a hold of them and assigned Sears to complete the work. read more

I did not choose this appliance service, American HomeShield did, and THEY ARE THE WORSE people to EVER DO BUSINESS WITH! I put in my order MAY 28th, the said they put in the order. 3 weeks later NOTHING EVER HAPPENED. Nothing online was updated and they didn't even called American homeshield to update them with anything. Long story short, it's June 21st and I still don't have my refrigerator ice machine fixed. Do not do business with them. If your issues for company chooses them, demand to pick a different place! They will take MONTHS to fix your problem! read more

I have American Home Shield Insurance and I had requested for the following services and the UKH was assigned to perform the repair services from the insurance company. Date Item Status 1) 03/27/19 Cooktop Or Range Range Hood Exhaust Fan Complete 2) 05/29/18 Cooktop Or Range Complete On May 29, 2018 I had requested the service to repair the above cooktop and paid the service fee but was never repaired. I again requested to repair the same cooktop on March 27, 2019 and a technician was assigned and a technician did the repair work. After a month the Range Hood exhaust Fan nob that was replaced broke and I try to call the company but could not contact. Later I sent an email requesting the repair or the replacement of the Range hood Nob that was recently done. But the UKH company sent an email stating that I have to request and pay for another service request to the insurance company and they will do that. Now, I am wondering why they poorly repair or replace the cheap parts that did not last for a month ? And Why did they charge me for not doing any repair work in 2018 ? read more

Assigned through First American Home Warranty. I was concerned looking at the reviews here. Butch called ahead to tell me he's running late. He could've decided to come next day as it was 7pm but he shows up. Fixed a leak we were dealing with fire over a month. Explained the cause of the problem and validated it with me. He had a great attitude and was very easy to work with. Really happy with the service! read more

No call backs and god knows why first American home warranty assigned this company. They are out of business a while ago

I was lucky to be forced to use this co by warranty referral. Here's the deal, this company sent a technician to install a latch and CPU in my dishwasher less than a week ago. Five days later, my dishwasher stops working. So what do you do? That's correct, I called the co UKH aka California Appliance at 209-830-667 and of course I left a message since nobody answered. So the next thing I did several hours later. Called again and nobody answered. Wow! So if you are considering this co I recommend you sleep on it. BTW I still haven't gotten a call back! read more

UKH Enterprises - Appliances & Repair Near Me - Tracy, California

I have American Home Shield for all my appliances and have had the opportunity to deal with this company twice with NO CALL BACK after I left several messages for a week and nothing. They don't care and twice this has happened. DO NOT USE THIS COMPANY. UNRELIABLE. GO SOMEWHERE ELSE. read more

I believe this company is no longer in business contacted them four days ago via email phone and text no response

I was worried home warranty assigned to a poorly yelp rated contractor and I also tried to reassign but fortunately he was able to come next day and fix microwave bad switch in one visit! I wish they would answer phone on weekends to schedule appointments but they do call in a day or two from an Idaho # so look out! Or keep calling. read more

Extremely Horrible service. Very rude and insulting behavior. Please avoid. I generally avoid writing bad about others but these people crossed the limits. Firstly the guy who came to our house (Butch) was an extremely rude guy - no courtesy - no manners - and that's not important - but when we showed our dishwasher problem - he could not locate the problem and just opened up the machine, re-assembled it, told us to check it a few more times and left. And now when we are calling him back again because it still does not work - he screams back at us very rudely and says he has no time for next 5 days. When we called the office number - the lady there too supports him and said that he has no time for next 1 week and even says that I can go back to the insurance agency and get someone else. I'd not even give them 1 star - but that's the lowest I can give them. Please avoid them to avoid disappointment unless if you want to wait for over 3 weeks for your appliance to be repaired and that to after hearing all rude and insulting talk from them. Whatever happened to those nice people with good customer service and a smile on their face? read more

UKH Enterprises came out to repair my range hood fan. The technician identified the problem immediately and made the repairs in a timely manner. He was courteous, polite and even gave me some tips on my other appliances. They did a great job and I was pleased with the work. read more

My home warranty company assigned this company to me to fix my fridge, which had cooling issues and on the range top, the burner ignition was not working. After reading all the reviews here, I panicked and called the home warranty company to reassign to a different company but my home warranty told me that they only have good contractors, so I had to go with them. I'm pretty happy with the way the technician, Butch, diagnosed the problem in seconds. He heard the sound of the fridge, he knew what was wrong and fixed it in less than half hour. He knew what he was dealing with when he was working on my range top. He ordered all the right parts and came in and fixed the broken burner. read more

I have read the other low ratings and I disagree. I have a American Home Shield warranty and they called UKH appliance repair. I have never heard of them and was a little worried about these rating. BUT, Technician Butch arrived. Found the problem. Ordered the parts needed. Returned and installed them . Hooray. My GE Dryer works right again. Butch was clean and Professional in my opinion. I worked for a refrigeration company and always tried to give good customer service. I know when a tech is good or not !!! read more

I would give zero stars if possible. So far the experience has been so pathetic with these guys. Still waiting for my appliance to be fixed and waiting for my parts but no feedback whatsoever. Everyday I call I get the same answer that the guy in the office has not heard back from his technician. Bunch of disconnected folks. I am now stuck with these guys as my warranty company sent them and I also paid my deductible. Stay away from these unprofessional guys. If anyone knows the number of the guy who runs this place I would love to talk to him read more

This is the first time using this company due to my landlord's home warranty & I have to say that I am not impressed one bit! Marilyn (the appointment setter) is very friendly but doesn't quite understand the concept that the technician is assigned to diagnose a repair, order parts, & then go back to complete the repair, all with the client's convenience in mind, not the tech's. I don't think she even understands that I am a potential future customer, however, with the way that I have been so inconvenienced & made to feel as though my repair is unimportant because it is a warranty (low pay) repair or I live 'out of the way' or 'I'm the only job her tech has in my area' or that her tech's phone number is not left for me to contact him if I've missed his call due to previous problems with other customer's abusing his phone number' or this or that. She seems to make excuses for her techs unprofessional behavior & is losing potential business over it. This has not been resolved & we are going on 5 months time. Smh! I will NEVER recommend this company. Save yourself the hassle. read more

Our warranty company sent out UKH to inspect & repair our appliance issue. It took over a week just to get them to call us back even after we left 2 messages. Then they scheduled the appointment for a week+ out. They seem to only have one day a week available & if you can't make it they push it out another week instead of trying to work with your schedule. The repair was fairly simple, however it took over 34 days to get it fixed. This vendor was non-communicative and lied when they missed our scheduled appointment. They insisted they left a message on my cell however I showed no missed call or message. The guy that came out insisted on getting paid right away even though the job hadn't been completed. I wish we would have read these reviews prior to accepting our home warranty company's referral. I sent a complaint to them however so they are aware of what type of vendor they are working with. Hopefully they discontinue referring this company. They are just not professional in the way they do business. read more

My dryer broke on Sunday ,I sent a message to my Home Warrenty People .They sent me a referral to U.K.H.Enterprises in Tracy .I called the next day Monday and they scheduled me for Tuesday by Tuesday evening the Technician got the part came back and fixed it .Excellent service ,great work, great technician John read more

For some reason, i ignored the other bad reviews and decided to give them a try. they are horribly disrespectful of people's time. For the first appointment, i was assigned the 2-6 window. I called the morning of to confirm, and they said they had me down for 10-2. They acted like they were doing a huge favor to switch things around so that I could have my service at 1. So, i leave work an hour earlier - and they showed up at 2:30. Decide they need to order a part... It takes two weeks before they tell me they have the part, at this point they ONLY have appointments between 10-2 for the next couple weeks. So, I postpone to get an appointment between 8-12 so that I can at least work a half day. At 12:15 I call them and they say that the technician is on his way- sorry, they were so swamped that they couldn't call me to tell me he was running late. Finally at 1:00 the technician calls me with some sob story about a flat tire and having no cell phone and says he's an hour away and can't get there until 2. AVOID!!! AVOID! Ask for another provider from your home warranty company. So far I have missed 11 hours of work ( I live an hour away from my job) and still have a broken stove. read more

They were sent out by AHS Home Shield. The service man looked at my ice maker by just opening the door and said it was jammed would never work again and I needed a new one. His attitude assumed I was covered for the ice maker which I was not. He definitely thought I would be happy with a new one. The ice maker does work intermittently so it is not jammed. He left and said he would call me with the quote for the item. A month and a half later I called and asked for the quote. Two weeks later they called back to say it would be $230 to replace. The icemaker on line costs $88. Cheats and scammers. read more

Just wasted my entire day waiting for their guy to show up, and then calls with 45 minutes left in the window to tell me he's going to be an hour late. I agree with Emily M. read more

Horrible, Horrible, horrible!!!! Patrick is repairing my fridge right noe. From the start he had a snarky attitude. I took it as a grumpy older man having a bad day. He kept talking under his breath and making remarks. So my cousin (who kinda knows about appliances) finally asked him what does he think is wrong with he fridge? He replied "It's not defrosting. Do you know what defrost means?" She said "yes, and I don't appreciate the way your speaking to me." He continued on saying well not everyone knows vocabulary and comprehension. It was the WAY he said it implying we are dumb. I called the company and she tells me he might habe had a bad day... He's close to retiring... I told her I was going to ask him to leave. But my cousin said that he should stay and finish the job that he finish. If my cousin wasn't here I would have had him on his merry way with a smile on my face. I will NEVER recommend this company to anyone! read more

Very Nice person but unfortunately the new Whirlpool refrigerators may have presented a technical challenge. He was sent out by AHS also, and did not follow up on the repair. The office does not answer phone calls often and are really hard to get a hold of. recommend that technicians get training on new Digital refrigerators. read more

Really happy about their service for fixing my microwave. Technician from UKH could diagnose within seconds what could be the problem and fixed it within 15 minutes. Little history: Old Republic Home warranty sent some other technician for looking at the Viking microwave that wasn't working. That technician came first day, took the check said magnetron has gone bad, without even taking a proper look. Thank my luck he couldn't get the part(he claims), but he took 20 days to finally admit to the old republic that he cannot fix it. then they sent UKH, whose technician fixed it in no time. I just wish Old Republic dispatches UKH more often. (At least for built in microwaves if not for all) Thanks UKH for the excellent diagnosis and service!! read more

Landlords everywhere stay away from this company. I'm stuck with them thanks to my landlord. Repairs from them never work for long. When you have a washer that fails 6 times is 1 month it needs to be replaced not attempted to be repaired. The unit is defective, replace it. When cost of repairs coast now than replacement you are losing money. When you're appliances are broken more than in working order you are doing something wrong. read more

The technician was sarcastic and so disinterested. He made us feel like he was doing us a favor by coming. And he did not fix the issue. Just walked out with no status update provided. read more

My Home Warranty company decided to refer UKH for our dishwasher after unsuccessful attempts from two other contractors that were sent by our warranty. The technician was very knowledgable, helpful and courteous and he knew after asking us a few questions knew what the problem was with the dishwasher. The other two contractors were just flaky and just got the parts ordered and had the warranty company pay for this with no resolution in sight. The technican at UKH not also fixed our dishwasher but also gave us pointers as to how to avoid these issues in future. Would definitely consider UKH for future issues with appliances. Great job UKH! read more

Honestly I had never heard of the company, even though I live in Tracy where they are. They were sent to repair a built-in microwave by Old Republic hone warranty. Patrick arrived on time and was a very friendly and knowledgeable guy. He quickly diagnosed the problem and was even able to help us with our stove, which we didn't even report! Great guy and a good company...I'll definately keep their card on standby for appliance repair. Thanks guys! read more

My Home warranty company sent UKH out to fix my microwave and oven the guy came out and replaced some hinges on my oven. The day after he replaced them I went to use my oven and opened the door and the hinges were not installed correctly and the door wouldn't shut properly. I called my home warranty again they sent the same company out and he claimed we had misused the oven. how is opening and closing your oven door misusing it. How dare this company make such a claim, this guy did not do his job properly and decides to turn the story around. Worst appliance company I have ever used! read more

Patrick arrived on time & was very thorough in explaining issues with our microwave. He had great notes & Insurance Company replaced our 23 year old broken microwave. Cudos & much thanks to Patrick! read more

Yup, worst company I can recall in recent history. Totally unresponsive. Don't bother calling in the morning...you'll get a totally clueless woman that sounds like she just woke up out of bed and can't even look up a simple work order. Call in the afternoon, you'll likely get a full voicemail box, but on the off chance you get through to Jesse, he'll tell you his technicians are slammed and he can't confirm anything in terms of where his 'technicians' are or the status of the work order. So...you're fucked...enjoy! read more

I've been having problems with my GE Monier. I've called many appliance repair shops and most of them were reluctant to even touch the frig. Mr. Butch came out from UKH and fixed it in no time. Now it is good as new!!! He is highly knowledgable, punctual, experienced and professional. He explained all the process and why it wasn't working properly. The BEST experience we've ever had with any repair service. Wish I can give them 100 STARS! read more

Seriously folks, do not call this company. I got saddled with them because they're contracted through American Home Shield. We called for a basic dishwasher repair and we're now pushing 3 months to get the job completed. When we first called, they told us they needed to order a water pump and that it might take a few days for the part to come in, especially given that it was near the holidays. After the initial repair was done, the dishwasher began leaking. When we contacted them, they first told us that the tech wasn't available until the following week. I protested rather loudly and they sent him out the next day. He didn't even want to stick around long enough into the dishwasher cycle to see the problem. We had to insist that he stay until the problem replicated, which it did and he then said that we needed a new gasket. They had to order the part and it took another 2 weeks for the part to come in. When the tech came back, he installed the part but made it very clear that he had no intention of waiting for the wash cycle to finish to see if the dishwasher would leak again and that if it did, we should just contact the office. That night my husband noticed that the splashguards were missing so we had to call them again and they told us they'd order the part and that was over a month ago! I've been calling for at least 2 weeks and it just goes to an answering machine. Finally today, AHS called to tell me that they spoke with the lady in the office and that they have the part but she can't give me a call until tonight or tomorrow. Seriously?? They've dragged this nonsense out for 3 months and she can't be bothered to call me today? Save yourselves the headache. The tech is rude, the company is uncommunicative and you're just going to be miserable. read more

Very good service, they just fixed my microwave yesterday. They finished it in less that 30 minutes. Above all they looked at my Kenmore refrigerator and told me some clues on what was going wrong (they were not expected to do this, this was a courtesy from them to me). Sears have sent 5 technicians and the problem with refrigerator is not fixed. I see differently that UKH tried to do above the call of duty to fix the issue. read more

They did not honor the four hour time window. BIG waste of my time. Home warranty contracted with them. If you have the option, go with another company. I am calling my warranty company and insisting that they send another company out to service my appliance - I will not give them my business. read more

After using this company a few years ago for a home warranty claim, I decided to call them again when my refrigerator started leaking. I called on a Monday, requested an appointment, and they returned my call saying they could fit me in on Thursday between 10-2. Though I was disappointed it would take several days, I went ahead and rescheduled things to be home during that time. Then I received a call from Michael, saying that they would have to change my time to Friday. I called back and said I couldn't accept that time. Michael said his technician is unable to come to Pleasanton from San Ramon, and there was no budging. I tried to be pleasant and understanding, but this is just pathetic customer service. If this is the way they conduct business, I doubt they'll be in business much longer. read more

I would have to agree with the other reviews regarding their lack of respect of your time as the customer. The only reason I am using this company is because this is who my home warranty contracted through. I had an appt set between 10-2pm. I told them I had to leave by 1pm and they said no problem, I was his first call. At 12:15pm I called as still no service tech had arrived. They informed me that his GPS stated he would arrive by 12:45pm. NO GOOD - I have to leave by 1pm. Reschedule again....... read more