It's a nice store, and the staff is friendly and helpful....when you can find someone. They don't have as many employees like Home Depot. But I think the thing that kind of annoyed me was the employee who showed me where I could find something. He then proceeded to ask if he could ask me some questions, which I agreed. He started to ask me about my electricity bill and how the cost may increase more in the future. I realized where he was going and before he could continue, I said I was a renter, but he persisted. He: Do you rent from family or private? Me: Private. I never see the property owner. This shut down the questions, cause I think he wanted to try to sell me solar or some other energy efficient saving do-hickey. Luckily, the guy in the paint department created my color and said have a nice evening and sent me on my way. Again, the staff is friendly! Probably won't come back too soon. But it is a nice store and they have a lot to choose from. read more

Lowe's Home Improvement - Hardware Stores Near Me - San Diego, California

See all

I don't know what's happened to their curbside pickup, but I ordered 5 bags of soil on a Sunday afternoon, and at 10 o'clock the next day, my order still isn't ready. So I called the store and asked to talk to an associate. After being transferred, I let the phone ring 10+ times and no one answered. I don't know what's happened to their customer service? But it totally sucks now. I'm only ordering pickup from Home Depot from now on. I placed an order from Home Depot at the same time I placed this order from Lowe's and the Home Depot order was ready yesterday about an hour after I placed it. Lowes score: F read more

I strongly recommend avoiding Lowes appliances protection plans. My service appointment was canceled after the repair window had already passed, with no notification whatsoever. Extremely poor customer service. Always buy major appliances at home depot read more

Shopping in San Diego, California... I don't know why my cousin wanted to go to Lowe's. We have this store in Hawaii! Anyway... I walked around and enjoyed the plants. I'm thinking of getting the little anthuriums... they are so cute and hardy! I liked seeing Rudolph and Hermey in the Christmas decor display! I appreciate the clean restroom and free shared parking with IKEA and Costco! Thanks for the helpful service! read more

See all

This is only based on online purchase and delivery . I ordered a couple things from Lowe's for same day delivery a picture arrived that was not my house or my package. I left instructions for delivery driver to call me since my house was gated but they didn't and also Del to wrong address . I contacted customer service they said I would have resolution to problem in 24 hrs . Well 4 days later and many phones calls to this store and I couldn't get through to someone live I finally did and they fixed the problem . This is not helpful to not be able to get a resolution or even a call back . Thankful one of the manager finally helped me and it was sent out 5 days later . I will never order online again read more

Come in here because I know it's better to shop here than Home Depot (at a corporation level). However it's really hard to find anyone to help you. I've tried coming in after work, or later in the evenings or on weekends. On weekends there's people working but also lots of people in need of help, and during the week it's hard to find someone. I was in there for paint one evening, there was no one at the paint counter, but once I asked for help at the front desk they did send someone over. This parking lot is a disaster as it's also Ikea and Costco. read more

Huge Lowe's store with plenty of parking. Near IKEA, Costco and restaurants. You can find almost anything here from gardening tools, plants to parts for building or fixing your home. Excellent customer service and very tidy store. read more

At Lowe's on a Monday at 5:00pm. 3-4 employees chatting about pay. Trying to make eye contact for over 20 minutes. Not one has offered any assistance. I'm just going to shop on Amazon. Ugh. read more

When I visit a Lowe's Store, be it in Santee or San Diego in Mission Valley, it is usually to visit the Garden Center. There is plenty of handcapped parking available for customers. Today I went to buy 16 by 16 red stone stepping stones for my garden in La Mesa. I have a number of these stepping stones in my garden right now, but I wanted to add five more stepping stones. Unfortunatly, there were only a few red 16 by 16 inch stepping stones. Moreover, the few that remained on the shelves were all broken---that is why they had been rejected by other customers. However, I did find stones in another size that I bought today. There were also some very cute concrete bunny rabbits that I almost bought. They had tall ears. I have one rabbit and I thought two rabbits wouldd be great! read more

See all

We live in a world where humans are starting to matter less and less, I called Lowes about a price match on an item that was less than 10% of the price difference and they did everything in their power to not price match. They have lost a loyal customer and in a day and age where how we are treated doesnt matter I choose not to be another statistic. I would like better customer care, more integrity. Goodbye Lowes read more

I sought help and never got help. I waited and no associate was seen. the disinterest was upsetting.

I want to commend this Lowe's for not only having a fantastic stock of hardware, garden AND clothing options, but also truly living up to its name as a community center. A few weeks ago there was a local concert at snapdragon stadium, and members of the community came out to see what they could from behind the store. Instead of kicking us off property, staff simply made sure nobody was misbehaving and allowed us all to enjoy the show. I will be returning to this Lowe's whenever i can. It is clear that this location truly wants to embrace the community it's located within. read more

Do not use Lowe's for installation services! I purchased a kitchen appliance package online and free installation was included. I checked all the correct boxes for installation on the website and even asked my husband to review it before I placed the order because the website was not the easiest to maneuver and was vague. Example- "you may need the following items for installation." I called right after placing the order to confirm the installation, they said everything was set except the over the stove microwave was not included in the deal. It would be an additional $129 to install and it would be installed on a different day. Seems shady to have to pay for installation but ok. I agreed and moved on. The items were delivered today but they said installation was not included. I called customer service and they said they couldn't do anything, and to go to the store to resolve the issue. I went to the store and they said, no, you need to call customer service. I called again, and they repeated that the store would have to handle it. I asked how much it would cost to install a gas stove and dishwasher. He said about $700. So much for the free installation I was offered and the main reason for choosing Lowe's. They placed me on hold to call the store, but came back on the line to tell me someone from the store would call me back. I'm still waiting four hours later for a call back. I decided to use Yelp to find someone to install and they will be here within the hour and for a way better price than $700. Pricey lesson learned. Never again will I go to Lowe's. read more

I don't understand why this Lowe's gets such bad reviews. My experience there was very good. We were able to find everything we needed. The people working were helpful and friendly. I felt like the prices were fair and the store was clean. read more

Sierra in Appliances is an absolute GEM!!! Not only is she super knowledgeable about brands, sizes, and product lifespans, she's also ridiculously kind and patient. I was in a total spiral. My fridge door didn't open all the way (even though my contractor said it would), and the washer/dryer I picked wasn't going to work either. It felt like a huge mess! Sierra handled everything. Returns? Done. Better product options? Found. She stayed on the phone with me for over an hour!!! walking me through choices and prices, then arranged a new pickup + delivery in one go just days later. This level of care is something I'd expect from a luxury appliance store, not a big box retailer. Honestly, LOWES, PLEASE give this woman a raise! She should be running the whole department. Because of Sierra, I'm now a full-on Lowe's loyalist. THANK YOU! Can't wait to work with her again for our next round of upgrades. read more

On 12/27/2025, we purchased a new refrigerator from the Lowe's in Mission Valley. The sales persons did not inform us of any installation requirements, but sold us yet another water line for the refrigerator. The following day, the installation team arrived and stated that the water line could not run through cabinets because the company was concerned about leaks. We stated that we would assume responsibility since this has never been an issue. We offered to connect the water line ourselves under the technician's supervision and he agreed. They brought in the refrigerator, plugged it in, and put the newly purchased waterline inside the refrigerator stating that he would be right back. They went to their truck and left! I called the company, Next Final Mile Home Delivery for Lowes whereby staff stated that same policy was from Lowes. Nearly 50% of all older homes were built in San Diego prior to the 1990s; many of which probably upgraded refrigerators and simply had a waterline ran through the cabinets. If Lowes has policies in place to limit appliance installation to half of San Diego, then the sales people need to ask when homes were built; ensure that sales staff state all of Lowes' regulations for appliance installation; and offer a waiver for leaks beyond 12 inches of the refrigerator. The poor customer service, partial installation, and drop & run tactics simply ensures that we will not use Lowes again. read more

Love it or hate it - I think Lowe's is purposely complicated so that you'll harass their employees to find things. It's a really clever way of showing you the friendliness of their staff while irritating you at the same time. I can't find a darn thing in this store - the setup just makes no sense - but the staff is always around to make that extra effort to help those who are lost. This Lowe's eeks out an extra star due to their quality employees!! read more

I will always recommend Lowe's over Home Depot... Really Lowe's is pretty comparable in price with other stores but ultimately the cleanliness and organization and people here just make the value so much more than dollars. There is always have so much more of a selection here than anywhere else. I needed some oddball stuff in a pinch and of course everyone here is always providing excellent service, So they walked me over where to find it and just made the experience great. I was in and out of the store in about 15 minutes when I thought I'd end up walking around wandering for an hour. read more

We tried to purchase a couple of tub surrounds and the shower pans to match. Online showed in stock. Come to find out after waiting 20 minutes to talk with an associate that they weren't available at that store until 12/4. Told to go to Carlsbad or Escondido. Ended up finding and buying from in store stock at Santee. read more

I normally love Lowe's, but this location does not have an American Flag retirement drop off box and only had two designated veteran parking spaces. read more

I understand the low reviews, I'm going to Home Depot from here on out. Kitchen remodeling with their cabinets and contractors. FM read more

See all

Me: Hi! I have a piece of wood I would to have cut. Can you do it for me? Lowe's: Yes! *Drives to Lowes* Me: Hi! I'm here to cut a piece a wood. Lowe's: No. I'm in another glass case of emotion. read more

Came to purchase a grill. The young gentleman that helped me was very knowledgeable and friendly. I was able to pick it up fast without any issues. I've purchased 2 grills from this Lowe's so far. read more

Lowe's Home Improvement - Hardware Stores Near Me - San Diego, California

I wouldn't normally write a big box store, but I've been here twice in the past week and for the most part received excellent service. I was there yesterday with 5 quarts of paint that I was trying to check out with at self check out. I managed to knock one over and paint spilled everywhere. Andre, the employee who was working self checkout, was so friendly and so helpful and did not give me even the tiniest bit of grief for making a giant mess that he now had to clean up. I was super grateful for his calm demeanor and professionalism. The one star off is from last weekend. I needed help cutting a piece of foam board. I found someone who said he would help, but that he needed a few minutes. I said that was fine. As I sat there waiting for the next 45 minutes, I had four different employees come by and asked me if I needed something since I was just standing there. I told them what I needed, but no one else was capable of helping. However, two of them did go and try to find the guy and both the times said it would just be a few more minutes. I finally gave up bought a saw and cut the board in half on my own in the parking lot. There should be more than one person in the store who is capable of cutting a piece of foam board if that one person isn't going to be available for quite a long time they should just let the customer know. But for the most part, super friendly and attentive employees. It's also a very clean and well organized store read more

Used them for carpet installation. They didn't provide me with the carpet pad we had agreed to over the phone, installer showed up with a lower quality one. Was only offered a gift card for compensation. Do not recommend read more

Lowe's needs better customer service plus timely curbside pickup. Better off going inside the store than getting curbside pickup done on the same day. It's the second time I've been delayed and just had to walk in to get my stuff. More than likely will stick with HD for my future shopping read more

I don't appreciate being surveyed and checked on whether or not I need solar and batteries and they just won't leave you alone when you say that you do already have it then I get to the other side of the store to continue my shopping and I'm approached by another guy on the other end of the store. Maybe we should put an X on ourselves that says we've already been surveyed read more

See all

I visited Lowe's today because of the 30-day paint exchange policy. I wasn't expecting to be able to exchange paint, but Eric and Brenda at the paint counter were incredibly helpful and explained the policy to me. It was a great experience! I was able to exchange one can of paint and purchased two more, along with some accessories. Eric and Brenda were awesome and I appreciate their assistance! read more

Kaipo and Anika helped me out, thanks you guys for being so helpful and thanks For not giving up and helping me when everybody else seem to not care, y'all are the best and you guys are both very pretty as well :) read more

Lowe's Home Improvement - The spot - Hardware Stores Near Me - San Diego, California

Customer Service desk was horrible. Four people, scanning my items 6 times and still no one was able to return my items which are easy to find on my pro account. No communication from anyone. Article scanned my items and then walked away with no word and left me standing there for 10 minutes. Jesse the manager was no help either and delegated it to another incompetent person. 25 mins completely wasted. Then went to go by an item that is listed on their website and tells you an aisle and bay but it's completely wrong and they have no such items. So much time wasted. read more

LOWES 10/11/2025 Customer service: I like Lowes, I think they have good quality and are better organized than HD the competitor. I say that and then I look for products online, and go to the store and am told that I cannot purchase, pay for or connect the online options in the store? What? I am not of the generation who wants to remotely do business, I want to see and know what I am purchasing and with larger in home purchases I would like the verification and quality, assurance of paperwork and follow through. Recently I went to my local store and when I left, I found a jacket in a shopping cart, it was a nice jacket with no ID. It was dark, the store was closing and I did not know where to return the jacket. I took it home and have tried to contact the store to report this to lost and found. It has taken me almost 2 two hours to connect with the store to report this and after calling the store directly, letting the phone ring with no answer at least 5 times, was forced to call the 800 some poor guy, who may have been in India, answered and I asked for help, he then had to call the store and was then able to report this to lost and found. In today's world where so much is being done "remotely," with AI which is not helpful, compassionate or real, with phone trees, cell phones and internet we are forgetting how to be human and the courtesy and simple ethics of what is good, what is right and what is decent. We are decent and honest people who want the best for each other. If I go to a store, I would like the service people to know about the product they are selling. I would like them to know what works and how they can accommodate my needs. I would like the store I go to-to answer my questions and to stand behind the quality of product they are selling. Selling is simply educating a customer to what the options are, giving them information on what they came into find and then making it effective in the way they are going to spend their hard earned money. If I call a store I expect a "real," person to help me. I expect that "real," person to be knowledgeable and polite and I expect they are being paid well enough to go the extra mile for the company they are representing. To the "officers," who sit in the towers of these "mega stores" you might notice with the loss of customer services, lackluster agent knowledge, and ineffective follow through of service your bottom line is suffering. If you want your customers to use your services, it would be wise to actually offer "real, people who know the products and have more than a few hours training in what customer service actually is. I would suggest you start with "answering the damn phone." A customer read more

bad experience,delayed delivery without communication. no installation,they came and just left every time.they said 6 items will deliver one time,end up three times. i couldn't believe it.they need to change management here . read more

All I can say is, good luck if you need an associate to help you. Their service is absolutely horrible. I asked someone for help in the lumber department and his reply was, "dammit I can't handle all the departments by myself". I just smiled and left to another hardware store. I get it. It's probably not his fault that management sucks. read more

Horrible customer service. They will flat lie to you without remorse and blame some other department. They use a wildly unprofessional 3rd party delivery/installation company and disavow any problems caused by their contractor. Good luck reaching them to confirm a delivery date and time. I'm still trying to get my money back from them on an item they never even delivered and it's been 15 days since my original order date. The keep giving me different dates to expect them to process my refund and it's always a later and later date. I would recommend shopping elsewhere if you have any options even if the price is higher. Saving a little money is not worth the hassle of dealing with their awful service. read more

Went to Lowe's to purchase flooring. Amanda from flooring was very helpful, knowledgeable, professional and friendly. Had a very positive experience. read more

I've tried calling multiple times this week and have still be unable to speak to a store representative. Call Home Depot they pickup most of the time. read more

I recently went to Lowe's to pick up a toilet for a client. It's a toilet I've purchased and installed many times before however, this time I realized the size of the box is now significantly larger. In looking at the packaging I could see it was labeled with 116lbs weight warning, and was much longer than the previous packaging. This meant I couldn't wrestle it into my standard shopping cart alone. Corey to the rescue! He immediately and very politely went to get a larger flatbed cart and helped me lift it safely into the cart. Thanks Corey! When I was at the check out, the cashier immediately assessed the item and radioed for loading assistance. Out came Eunice, Jeanette and Andre who with a team lift, wrestled it into my SUV for me. The entire visit took less than 15 mins from start to finish and was politely and professionally handled by these 4 amazing Lowe's employees. Well done! And I'll keep coming back to the Mission Valley Lowe's rather the Home Depot across the street from my home, precisely because of positive interactions like this! read more

Lowe's Home Improvement - Price tag - Hardware Stores Near Me - San Diego, California

See all

Leo is an amazing employee, by far!! I went in to get copies of my key made and the first time around, they did not work. Came back and Leo helped me again, recutting the keys. Again, the keys did not work!! On my third attempt, I returned the keys and Leo made a new set for me, this time from a different copy of the original key. Finally, the keys worked!! Leo throughout the entire experience and my three visits to Lowe's, was so kind and helpful. He helped me to try everything to get these keys to work and they finally did. Thanks again Leo!! read more

BUYER BEWARE! Purchased several large appliances. and was not informed that Lowes Return Policy For major appliances (washers, dryers, refrigerators, dishwashers, etc.), you have a 48-hour window to return them. This is NOT what the sale representative told us, he failed to inform us during the sale. Honestly had we known we would have never made any purchases at Lowes. And the store violated this law (California Civil Code section 1723) by not clearly displaying their limited or no return policy, you can return the purchased item with proof of purchase for a full refund within 30 days. This is very disappointing for any Customer especially after spending several thousands on appliances. its very unsettling Because Lowe's customer service on the phone and at the customer service desk as you walk in told us "No Problem" and we could exchange our washer and dryer combo just walk back to the appliance desk and the representative would be able to help you with your exchange. We approached the lady at the appliance desk, she Informed us that NO returns or exchange are allowed after the 48 hours deadline and to contact LG directly. This is a horrible policy for any customer,especially that it' hasn't been two months since our purchase was made. And their product does not work. And now we're left with a washer dryer combo that doesn't work. This is sad that Lowe's just sells defective appliances and pass the customers issues to the manufacturer is poor customer service on all level. honestly customers beware of LOWE's and due your self a favor due your thorough research on return policies prior to making any purchase for piece of mind, save you the stress, hassle from all appliance retailers who have the 48 hours policy, avoid them at all cost. read more

I like going to Lowe's because of location and they have everything we usually need. The one down fall is maybe not enough staff to help and be knowledgeable on what you have in the store. Sorry! But we will always go to Lowe's for supplies! read more