Plenty of parking here So nice to have a location where you can run several chores Store is well organized and nicely laid out Staff is helpful Loyalty program is a plus read more

Lowe's Home Improvement - Loyalty rewards - Hardware Stores Near Me - Long Beach, California

Great experience at Lowe's! From the moment I walked in, the customer service stood out. An employee took the time to help me find the exact replacement light for my oven, which saved me a lot of time and frustration. At self-checkout, the cashier was just as helpful--especially the African American clerk who truly went above and beyond. They made sure I received all available discounts and walked me through everything with patience and professionalism. That level of care doesn't go unnoticed. The pricing was very reasonable, and overall the store was well-stocked and easy to navigate. I also picked up some plants that I absolutely love--now it's on me to keep them alive! Lowe's definitely needs more workers like this. Exceptional service all around--I'll be back for sure. read more

My wife went to the store in Bellflower and was seeking to order a counter ice-maker that was on sale. She already knew it wasn't in stock as advertised. As she appeared to be frustrated because she was informed,?this item could only be ordered online, not thru the store. Along comes reps Tulin &!Ezra to the rescue. Within 15 minutes the ice-maker was ordered and set up for delivered at our residence May 25, 2026 at the store. . Tulin was instrumental in satisfying my wife. A shout Out to these two employees of Lowe's. read more

I was at Lowe's 2 days ago. They changed their damaged soil policy. The service at this one was a little better. But don't expect a bargain on damage bags of soil anymore. Sounds like Home Depot is the move. read more

Things are easy to find and well stocked. The store is organized and clean. Plenty of parking as well. read more

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Annual Lowe's display their holiday season display like Halloween,Thanksgiving and Christmas,we're surprised new display items each each they new display better and awesome from their previous years I think have better holiday display. Anyway we like shop Lowe's and thing for the house and thing to replace or fix at the house. This our first time at Lowe's at this locations at the Long Beach shopping center. read more

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We recently went in to purchase a refrigerator and the sales attendant, Luis, was not only friendly but went above and beyond to ensure we were taken care of. Thank you Luis! read more

We were interested in having our carpet replaced but was undecided if we wanted laminate hardwood floors or carpet. We went into Lowe's today to just look and Martiece approached us with a friendly smile asking was there anything he can help us with? We explained to him our thoughts. He proceeded to show us all of our options, I have to say he was very knowledgeable and definitely knew the products and the specials that were being offered. I was very impressed not just because he knew everything about the products but he was just the nicest guy. No pressure whatsoever!! You can tell he truly cares about the customers and wants what's best for them. If I could give him 10 stars I definitely would. Because of Martiece is why we scheduled an appt to have them come out and give us an estimate. Alex also assisted in the process scheduling the appt and she was very nice!! I made a point before leaving Lowe's to speak to the manager Ryan to commend Martiece on his fabulous customer service. I hope Ryan took the time to personally let Martiece know that he is an awesome employee!!! He should definitely be commended for his customer service! Sorry to say but these days you do not get that attention often from employees in general. read more

Feedback Flooring Installation - Complete Project Failure Project timeline: Start Date: May 15, 2025 Completion Date: July 16, 2025 Major issues experienced: INCORRECT FLOORING DELIVERED The wrong type of flooring was delivered due to an inspector incorrectly documenting the subfloor. This fundamental mistake caused significant delays and confusion. NO ACCOUNTABILITY The incorrect flooring sat in my apartment for nearly a month while Lowe's and the third-party installer debated who was responsible for picking it up. No one took ownership or acted with urgency to resolve the issue. DELAYED DELIVERY OF CORRECT MATERIALS After a long wait, I finally received the correct flooring. However, the delay had already caused a major disruption to my living space and schedule. DEMOLITION STARTED, THEN ABANDONED The demolition began but was left incomplete with no follow-up. I was left with a partially torn-up home and no communication from anyone involved in the project. I had to call for DAYS, with no follow up, just "our manager will get back to you by end of day". NO ACTION UNTIL A BETTER BUSINESS BUREAU COMPLAINT WAS FILED It was only after I submitted a complaint to the Better Business Bureau that I received a call back to resume and complete the project. This reactive approach is unacceptable and reflects a lack of proper customer service standards. INADEQUATE COMPENSATION After two months of delays, lack of communication, and a compromised living situation, I was offered only $200. This compensation did not begin to cover the stress, time lost from work due scheduled install that never happened, and the complete disruption to my home and daily life. What Lowe's should do better next time: - Take full responsibility for third-party contractors and ensure accountability - Establish a clear and immediate process for correcting order and delivery mistakes - Act promptly to remove incorrect materials to avoid further disruption - Maintain consistent and transparent communication throughout the entire project - Follow up with customers proactively instead of waiting for complaints to escalate publicly - Provide compensation that reflects the actual level of inconvenience and impact - Assign a dedicated project coordinator to oversee the job from start to finish This project was not simply delayed--it was mismanaged from the beginning. The experience was extremely disappointing and should serve as a serious call for internal review and improvement. read more

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We ordered a refrigerator and were assured that it would be delivered in two days. The sales person confirmed our purchase but ordered the wrong fridge. It did not fit. His carelessness created a huge problem for us. He only said sorry but he could not rectify the problem or refund the purchase in a timely manner. We are without the funds. It is hot. We are elderly (70s) and without refrigeration. The sales person said he would email the cancelation information but he failed to follow through. read more

8/27/23 Wow! Now that's DEEP & W I D E, this washer (LG) is HUGE! Yet I digress, looking for cedar blocks for storage because we're overrun by MOTHS. Went in & was disappointed, ALL OUT. Onto Home Depot! read more

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I couldn't find my house key that I take on walks. I came to eat at a restaurant here, and came early enough to get a new key made. It took a while to get someone. The man who helped me was fast and the key worked when I got home. read more

Awesome help at the pro desk. Helped me with everything I needed to build my shed. Everything from paint is sidings.

Incompetent employees I'm explaining a situation and they want to blame me for the issue instead of listening and trying to help me trouble shoot 10/10 do not recommend They also apparently ignored another pick up guest and he also had to come ask about his order read more

order I placed with Lowe's on May 29, 2025, for multiple doors. Since placing the order, I have experienced repeated delays, poor communication, and a complete lack of accountability from both Lowe's customer service and the Long Beach store. Despite being given three different delivery dates, each one has passed without the order arriving. Every time I contact Lowe's, I am assured that a new delivery date has been set, only for it to be delayed again without proper explanation. It's now been over a month, and I still have not received my order. I contacted the Long Beach branch manager, but he claimed the issue lies with the manufacturer and stated that he is unable to help. This lack of responsibility from the store is unacceptable, especially given that the order was placed directly through Lowe's. On June 28, 2025, I reached out to Lowe's customer service via online chat to request a refund of the delivery fee and to cancel the order entirely. The representative informed me that the Long Beach store manager would follow up regarding the refund and confirmed that the cancellation process had begun. However, when the manager contacted me, he stated that because the order was already canceled by customer service, he could no longer issue a refund or even provide a store credit. I was left without the doors I ordered, without a delivery fee refund, and without any compensation for the time wasted and the inconvenience caused. This entire experience has been extremely frustrating and unprofessional. I have done everything on my part to resolve the issue, only to be given inconsistent information and passed between departments without any clear resolution. read more

The store was nice and clean. Had a large selection of hand tools but I was looking for small pliers and I couldn't find them. Started walking around the tools departmen until I bumped into an employee name Conner. This employee went above and beyond to get me the pliers, he had a pleasant attitude and had to get a electric ladder to get the pliers. Thank you Conner we need more employees like you to help guest out so they can find what they are looking for. Also Linda at the checkout was very helpful. read more

Lowe's Home Improvement - 4 inch and 6 inch pliers - Hardware Stores Near Me - Long Beach, California

This review is for Tony in the Christmas tree lot! He helped us out so much. We were getting a small tree this year (tabletop) and the one we loved was not situated in the stand well. He took the time to shave it down and reshape the trunk for us! He then found us & brought it to us while we were shopping inside. He even taught us how to take care of it (as it's our first tabletop). Super great guy! read more

Lowe's Home Improvement - Hardware Stores Near Me - Long Beach, California

Organize, clean, and employees helpful. Did I say, ORGANIZED! And some of the prices cheaper then HD if not the same. Oh! Again ..did I say ORGANIZED!? lol read more

Our landscaping project has required multiple trips to several home improvement spots. I want to thank the paint department: Roger and Theadry were both extremely helpful. We did not really know what sealer or stain product was best for a wooden fixture we had installed. The contractor had bought a gallon of custom sealer stain but it was not what we wanted. Lowes took it back as a return- I was so surprised! We proceeded to order a different stain - there are smaller tins to mix a sample batch. Theadry mixed up two more sample stains for us. She applied the stains on the pieces of wood we brought with us , but those still did not give us the look we wanted. Roger recommended using a product called Cabot Timber oil instead of simple stain/sealer. It was definitely what we needed. This makes me appreciate that someone has the experience and knowledge to make recommendations to customers - better choices makes a happier outcome. At the end, we did not even have to purchase the small sample tins. We are extremely satisfied with the final results. read more

Today i went looking for a item and this Employee Name Tony was so knowledgeable helped me his Customer service was this why I always shop here Agin thank you to the great service from Tony RAIDERS cant go wrong with a Raider fan helps u read more

Bought my washer/dryer here. The sales person was quite helpful. The place was nice and clean with lots of options.

Looking for some ceiling lighting and luckily we bumped into Greg and was able to help us right away. Thank you. Fast and easy transition. read more

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Roland was very helpful and kind to my parents. Showed they around and actually stayed with them to answer all their questions. Thank you again Roland excellent customer service. read more

Came here looking for an over the stove microwave after first going to the Norwalk location and realizing the one showing in stock on the site was just a floor model not for sale, so they directed me to check out this LB location. Unfortunately, the one at this location ended up being a returned item but the staff at the appliance section was able to help me order a new one online that would be shipped free to my house within a couple days. This saved me the trouble of having to load a big ol' microwave into my sedan by myself in the rain, so it was greatly appreciated. It was also nice that he helped me with the process when it was near closing time. Great service! read more

A very rude and disrespectful employee by the name of Stephanie waited on me in the returns desk. Because if her, I will not be shopping there ever again! read more

I rarely do non-food reviews but the customer service I received at Lowe's was great. My husband and I were looking for tile for our shower. We walked up/down the aisle with limited knowledge until William asked us if we needed help or had questions...yes we do. He was very patient and explained options, pros and cons of different styles/sizes of tile. By the end we felt more confident selecting our samples. read more

They greeted me with a great smile and Dan Taylor help me take 6 bags of rocks to my car and pack them in the car very neatly very nice and respectful I will shop there again read more

I had the best experience in the garden center. I've had it rough at Home Depot lately. Oddly I feel like a burden every time I'm in the store. God forbid I need to ask a question! Back to Lowe's, first they had every item I went to buy. That's is often not the case at Home Depot. The check out was so nice. They have real cheaters here! Home Depot went all electronic so if something is marked down there could be issues with the robots. And the service at Lowes was outstanding and it's what really sold me & enabled me to say "Never Again Home Depot. I'm officially a Lowes Girl." read more

Shout-out to Buck for being very patient in helping my dad find everything he needed related to electrical. Buck was kind, knowledgeable, and knew exactly what my dad was looking for. Originally I had asked a different associate for help, but he referred Buck to us since Buck was the expert on their team. Buck also had a "#1 Customer Satisfaction" on his vest, and he did not disappoint! Based on his interactions with us, he is totally deserving of the title! Thank you Buck for making our Lowe's visit today (12/4/2021) exceptional! read more

How sad. I went to Lowe's in Long Beach on Carson Street, and the store was absolutely empty, with only a handful of employees. I only wanted a key made, and there was absolutely no one to assist me! This location should totally close down because of the limited number of customers and staff. What a waste of space!! read more

This lowes was clean and organized. Staff was helpful. I had a better experience here than Home Depot and I was able to find everything that I needed. read more

Lowes? More like Low In Stock. Also, chronically understaffed with bathrooms that resemble the ones in my high school. The employees that are there really try their best to help you if they can be found. Management runs the place with a barebones staff and minimal inventory. If the website says they have something you need 90% of the time it's not in stock. The aisle titles don't reflect what's on them because management refreshes the store too much. Home Depot is a far better choice if you want to drive another mile up the road. Oh and that gunfire sound you hear in the garden center? Actual gunfire because it backs up to the LBPD firing range. read more

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This review is specifically for Lowe's warehouse delivery department. Delivery guys were such in a hurry that they forgot to level my refrigerator. One out of four legs was left unleveled/unadjusted! I called Lowe's within an hour, as soon as I noticed it. (I actually had to call several times and was on hold for a while on all three occasions.) Latest info from customer rep said that they couldn't give me a time to fix as someone would have to call me first tonight to schedule a time for the following day to fix this! They delivered on a Friday. Today is Saturday already, which means that I would have to wait until tomorrow, Sunday to even find out if this error can be corrected. Meanwhile, I can't put a lot of my refrigerated food inside the fridge as I don't want to put a lot of pressure on this raised unadjusted leg. Plus, my weekend plan is ruined considering that I need to be available tomorrow Sunday as I'm not even sure what time they will be coming , if they can even come at all. Three other issues that need to be addressed/areas that need improvement: 1. Have shoe covers for your delivery guys. Delivery guys said that they don't have booties to cover their shoes when I told them that I don't allow outside shoes on my carpet. They told me to put towels on the carpet instead! I had to look for and place a drop cloth for them as I'm not going to wash 3 more towels after they've stepped on them! 2. Update your communication! The email they sent me said that the delivery guys will arrive between 3:30pm and 7:30pm. But they showed up at 1:15pm! It's a good thing I was home! 3. Be accurate - attention to detail please. They apparently called me, but it turns out that they used and left s message at a wrong number! I called customer service so they can correct this in their records because I want to make sure that the delivery department uses the correct phone number to schedule the leg adjustment. Sure enough, when I called their customer service department, the delivery people still used the wrong phone number, so I never got whatever message they left me! read more

Lowe's Home Improvement - Delivery guys were such in a hurry that they forgot to level my refrigerator. One out of four legs was left unleveled/unadjusted. - Hardware Stores Near Me - Long Beach, California

My husband told me this story this morning when he stopped at Lowe's to pick up yardsticks. He went up to the "Pro" desk and asked the gentleman who appeared to be in his 30's if Lowes has any yardsticks and his quick response was no. My husband then says well I checked your website and it says you do on (whatever isle) it was but I went there and there aren't any. He then checks his computer and asks my husband what size yardstick is he looking for. REALLY???? Come on, it's called a YARDstick. My husband then chuckles but realizes that the gentleman is being serious. He had no clue a yardstick is a yard. So my husband tells him I'd like a YARDstick which is one yard. And then he says yes we have them and they are on isle 14. I'm giving them 4 stars only because we need to remove a star because of his lack of knowing what a yardstick measurement is and SHOULD know that working at Lowes. And the four stars is also for the humorous story we can tell for years and years to come. read more

If you want help in most departments good luck. They'll probably find your decaying body by the time the send an employee to help. I even asked an employee in another department and he literally did NOTHInG to get help, just said, "there should be someone back there". Well , brain child, if there was I wouldn't be searching in your department. Home Depot has much better customer service. read more

If you want service after the sale, think twice about doing business with Lowe's. Perhaps consider your local city appliance stores instead if you can find a trustworthy one. Lesson learned for me. I have one last appliance to purchase in 2024 and I will not be shopping here. read more

It's usually pretty quiet and clean in here. It's not as wild as some other Lowe's or Home Depot locations in terms of customer volume. I just don't like that it's difficult to find someone in the section that I'm looking for in terms of questions. All else is great about this place read more

Lowe's Home Improvement - Hardware Stores Near Me - Long Beach, California

I had a terrible experience purchasing an AO smith water heater from this Lowes location.. I later realized after my plumber installed it their was rust coming out the top of the unit. My plumber then had to remove the old used one that Lowe's sold to me as "brand new" and had to go back to this location buy another one. I had to pay my plumber twice. This was a nightmare and is not how you do business. Very unprofessional. I will no longer be a Lowe's customer. read more

Lowe's Home Improvement - You can see rust at the top and that this unit clearly wasn't "brand new" - Hardware Stores Near Me - Long Beach, California

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Service here has been great for the past year (no more outside solicitors inside hunting you down making shopping awkward). This past weekend, we were in need of assistance from staff and after waiting a long while at HD with no help and several pages and a call to the manager we opted to leave and go to Lowe's. Upon arrival it was there kids workshop, which we usually sign our littles for but we forgot to do so this time around. Luckily, the team member working the area had extra for us to take and do at home. They are always so welcoming and super nice to us and our kids. We proceeded to enter the building and Jeremy asked if we had stopped by the kids zone to grab a craft for the kids to which we said yes. We went to find the selection of items we needed and no only did they have the brand we had looked at HD, but they also have better pricing and more options in brands. Allison and James helped us out working out the specifics and checking out. As we perused our way, Jeremy checked in with us which was really nice. Overall 5/5 customer service and selection of what we needed. We also enjoy the abundance of Disney products they carry for decor. read more

I love to come here for decorating ideas. There is always a good supply of items when you need a little bit of help with sprucing up the house. read more