Update: 2nd trip in a week because I unfortunately could only get the paint I need from Lowe's.... I wanted to redeem the rewards I earned from an online purchase I had made (I will only be buying online or from another location at this point) and it wasn't working. We went to customer service as the nice lady at the self checkout suggested and my goodness. I don't typically like to name drop in a review but our experience with Iris was so terrible that I have to. She was unpleasant and was not listening to understand. She kept advising me the rewards could only be used only on certain purchases (but not listening to me when I explained that it just seems like the app didn't take it off since it's per the terms a $5 reward to be used by x date). 10 minutes and a lot of unpleasantries later it was fixed by doing a return and repurchase and checking out exactly as I did the first time but this time the reward finally came off. Lowe's app seemed to be the issue but Iris did not handle it well at all. read more

Lowe's has become my go to home improvement store. Their selection is noticeably nicer when it comes to ceiling fans, lighting, and home décor. Price-wise, they're comparable to Home Depot, but Lowe's will price match. Also, if you buy perennial plants (trees, shrubs, etc.) and they die within 12 months, you can return them for a refund; so be sure to keep the original containers, tags, and receipts. The store is clean and well-organized, and I've consistently had friendly help when I needed it. Definitely worth choosing Lowe's for home upgrades, especially gardening. The reason I gave Lowe's 4 stars instead of 5 is because they've changed their policy on hauling away old appliances. The amount they charge now is disrespectful. You're better off tipping your delivery crew generously and having them place the old appliance at the curb for scrap metal pickup or bulk trash. read more

Rob has been very helpful to us while ordering a new microwave. He was very thorough in telling us our options in ordering, having it delivered, having one of their independent technicians to install/take away old one, etc. we always check them when we are in need of buying a home appliance or garden items. read more

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DO NOT buy your appliances here. Lowe's will SCAM you. Bought a dishwasher. Delivered damaged two times. Numerous calls later. Even have an email that a refund was issued. Refund was never issued, and LOWES is now lying and making up stories saying item not reported in time well if it wasn't reported in time then why do I have correspondence saying they will resolve and issue a refund? LIARS. SCAMMERS. Refused to resolve even though I have proof and they created false entries in their system to get out of issuing refund. read more

We went to this store today. There was a large display showing buy a regular size pest spray get the refill free. we took a picture of the sign (just in case! ) when items rang up (we were in garden checkout) The item did not ring properly. We showed the cashier the text, she ignored it, ask the other cashier who didn't have an answer...told her to call another associate. after 2 attempts she called a manager...The managers response was you have to be a loyalty customer! The sign did not reflect this. We went inside the store to find a manager and checkout. We were greeted by a very friendly associate explained our plight he rang the items and they came up as they should have NO PROBLEM! We were obviously delighted as we stopped and checked once more that we read what we thought we had read. Just ashamed 4 separate associates and 1 manager couldn't/wouldn't take time to do the right thing. Because of their lack of interest in their customer base this is not a store we would choose to shop at again as no guarantee of the one helpful person to be on duty! The Jernigan's read more

Lowe's Home Improvement - The ad - Hardware Stores Near Me - Jacksonville, Florida

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Service is terrible. No one knows anything about their departments, and the pro desk is useless... lines full of people and they were joking about it. I'm glad I never really have to go here. Inventory for wires is horrible too. I wish I had gone to Home Depot read more

Lowe's Home Improvement - Just watching and joking around instead of helping customers.. - Hardware Stores Near Me - Jacksonville, Florida

Waited an hour and a 1/2 for the assistant manager to come over and give me a price on 3 ripped.Redmouth, bad never did come over, but called the cashier and told her 20%.You people are a jokeb read more

One of the worst customer service experiences I've ever had. Ordered a patio set on a Saturday in this store. I was told I could take it home that day, but they offered us free delivery later that week so we took advantage of that. Delivery was set for a Friday, and I cleared my schedule since my work is pretty busy. I got confirmation text on Wednesday saying I would get a call Thursday with a timeframe of delivery. That call never came. I woke up the next morning and checked my order only to find out that half my patio set would now be delivered on Monday and the other half was now back ordered. I spoke with the manager, who said he would call me back in 15 minutes and I never got a call back. I called back later that night and got a different manager, who was helpful But they had no resolution for me or date of when I would get my other half. Over the next few days, I talked to probably a half dozen different Lowe's employees and never got a straight answer. I eventually canceled the entire order and returned the half that I had received and now I'm out $30 due to an assembly fee that they apparently "can't refund". A good company would make this right. read more

Impossible to get assistance. Four employees standing around together doing nothing for customer needs.

Staff is friendly, but clueless. Inventory is extremely hit or miss on very common items. No-caulk shower drains for example. They have been completely out of them for over going on two months and I've spoken to the staff, who left notes on the manager's desk up front. That's just one example. Not only that, but apparently retail has gotten so hard for some people that they cant even change price labels when there is an update. I just spent an extra $6 on a part that was $9 on the tag. Of all the Lowe's in Jacksonville, you would think Mandarin Lowe's has it together. But nope. read more

Lowe's is OK as long as you're buying paint or nails or lumber. Do not purchase tools there or any piece of equipment that you expect to last longer than 30 days. Lowe's official policy, as explained to me in obnoxious detail by their staff, is that anything intended to last longer than 30 days is not covered by any store policy. Go there and buy nails, but if you buy tools, you may as well buy a screw because that is what you are getting anyway. read more

Helpful staff when to buy a generator when through the process purchase 1st then show the receipt to one staff members i did (the generator were lock in cage) I got discriminated by manager from the store because he stop asking if i purchase the item, i respond "yes i did", he aggressively told me "show me your receipt" he saw it give another member she confirmed it was purchased I didn't get no apology or sorry for the inconvenience read more

Had security lights installed on my home. KUDOS to ROBIN in lighting. She knew more than my electrician about bulbs and how they work. My Halogen bulbs are working great and no more problems! read more

My husband went here to get a grill. They wouldn't let him have one that was put together. They said we could have free delivery and assembly on Monday. Stayed home all day for delivery and it didn't happen. Called and they said oh it will be there Tuesday. Delivery, but no assembly. I hate when folks just lie to you. Will be going to Home Depot... read more

5 stars for Vivian! She works in the tile department and oh my goodness she is so helpful! She is highly knowledgeable and experienced in this department! I went in to pick out some tile. I picked out a piece of tile brought it home and it did not fit what I was going for. I went back and Vivian and I talked through my problem and by the end of my trip (with her amazing help) we had the perfect tile picked out for my shower and she went above and beyond by helping me with making sure I picked out the right thickness for my trim pieces, helped me decide the perfect tile pattern for my small space, and picking out the perfect color grout for my tiles too! To my surprise white was not the best option! I went in with a one track mind and Vivian brought it full circle making sure I had everything I need for my project.will go back to this Lowe's every time especially when Vivian is working! Thanks again!!! read more

Lowe's Home Improvement - Hardware Stores Near Me - Jacksonville, Florida

With a hurricane bearing down on me, I bought a generator, got it home and it would not idle, plus the cutoff switch didn't work. I immediately contacted customer support online and explained the situation, for the purposes of establishing that I wasn't just using the generator during the crisis to return it later. When I tried to return the generator, (over $800, NEVER used) Lowes refused. Lowes is the WORST. There is not a single employee in the whole corporation who is anything more than a walking corspe with a pulse. NEVER, EVER trust Lowes! The WORST! read more

As with all chains, not all locations are created equal. Along with this concept, not all departments and even not all visits are created equal. In this day and age of do it yourself, find it yourself, research it yourself, etc. you never know what you're really going to get in regards to service. One visit could result in a very helpful and courteous conversation with someone who has true life experience while another visit could be the complete opposite. You've all felt it where you were pointed towards an aisle number and verbally instructed on where to find your product. You then stare at the wall of options of what you are looking for and turn to your phone for youtube videos or other links. It's really a toss up at this point what you will get at these stores. If you frequent enough, you'll get to know your way around and need little help. For those times you do need assistance, you can push the randomly scattered help buttons and wait for someone - hopefully someone knowledgeable - to show up. read more

I likes Lowes, however, I typically split my time between Lowes and Hime Depot. I've placed several online order at Lowe's and the service has been good. Their email alerts have been timely and accurate. Recently I order quite a bit of bags of topsoil and fertilizer. All of the notifications were timely so I headed off to get my order. Process was efficient and the staff was friendly and kind. However, I felt like the wrong fertilizer was being loaded in my truck. When I brought it to the attention of the associate, I was told that I was wrong and the associate was telling me why I was mistaken. Well, I've made mistakes before and thought that maybe I ordered the wrong item. Upon returning to my home I pulled up the order to find that I actually was correct; this meant that I had another 45 minutes in the car to rectify the situation. I explained to another associate what happened and they verified my order, then apologized for the mistake and exchanged the wrong fertilizer for the correct fertilizer. I'm still a big fan, but was a little disappointed in not being listened to the first time. read more

I don't get paid to be a cashier so I don't feel I should be forced to use the self checkout especially when there are 3 employees standing in the self checkout area. read more

I had a microwave installed that didn't work- then they came to pick it up 2.5 wks later. They tried to tell me I HAD TO get another one installed, they couldn't leave an empty space due to safety reasons!!! Not! I didn't have an over the stove microwave for many years, we installed what they removed. After 2 .5 hours of disagreeing with employees I spoke with Cheney and in 2 min of explaining to her she said yes they could remove and we WERE NOT REQUIRED to install another! When it was picked up to return it to Lowe's they apparently had wrong serial number.... SO WAS IT MY FAULT!!! Absolutely not! They agreed when it was returned to Lowe's by their installers! But I could not get my $ back on my gift card, NO! Not until THEY CORRECTED THEIR MISTAKE- after 14 calls different calls, I decided to go into store... yes the desk people in CS desk like LIONS guarding their superiors but afraid to f/u with my questions! I walked to the back to look for Cheney , which was the original person I spoke with when I wanted it uninstalled she did come and speak with me. She acknowledge the mistake and said she would have it corrected either by the end of the day or the next day, so I agreed because she was very helpful. I left the store and before I could round the corner, she called back and said she had taken care of it. She finally spoke with The Installers that were contracted by Lowes and that she had credited my account so if you ever have any problems at Lowe's and you must go there and make sure you speak with Cheney but other than that don't bother going to Lowe's because their customer service is horrible. They don't know much information about their appliances at least not the ones I spoke to in the back so just beware and they make a mistake, It's your fault not theirs. Don't ask for District manager they are not allowed to share it, don't call the 800 number they are useless and they can't "get" the number and are not allowed to share management nor HR numbers! - Thank you Cheney- Lowe's at Old field Crossing, Jacksonville Florida for taking time to listen and refund my $ read more

GO TO HOME DEPOT so that you have no regrets like me. I bought five boxes of LED light bulbs because I needed nine bulbs. (5 boxes with 2 bulbs each) I would not have purchased six boxes. Well I didn't like the whiteness of the light. I never realized that I was screwed by my cashier who charged me for six boxes until I looked at the receipt and decided on a return. The mistake of walking into this Lowe's cost me $13. 13, go figure. Of course I can only return five- because that's what I purchased, but not what I paid for. Never again. Lesson learned. read more

First of all most important to me, they brought in all new carts. I can go over there jus about any time now and get me a good running cart that's real important to me. The store very busy it's Saturday and lots of wives here spending money on flowers for the gardens. Guy works all week and wife goes out on week ends and buys flowers. Very busy inside the store wood planks going out the doors plumbing supplies, paint, you name it going out the doors Glad I am over that part of my head aches. If I can't afford to pay for it , it can wait till I can. Oh well got some pictures always wonder if I screwed up while taking them. Well here goes. read more

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This store is the closest thing to K-Mart today. I won't get into details , just be sure if any thing is delivered you check it thoroughly . If something is missing YOU have a problem. read more

Typical Lowe's store. So hard to get any help in here when you need it. I am just glad that when you are on their mobile site it tells you where you can find the items you are looking for; since you can't find any associates here to help you, and when you do they aren't really all that enthusiastic about helping you. read more

Really messed up an appliance order and install. Split the order into 3 deliveries from 3 different locations. Missed the original delivery day. Uses Sprint (3rd party) for deliveries....their staff couldn't install our dryer......customer service rescheduled a dryer install, only to send the same person......no help. Very disappointed in the total after the sale service....will not be using Lowes in the future..... Customer service is worthless. read more

Been coming here for years now and, if you've been to a few Lowe's Home Improvement Stores, this one is about average (not bad but not great) in comparison. The store is usually clean. The prices are competitive. Customer service is inconsistent though, sometimes great, sometimes not so much. Product selection is very good and can almost always find what you need for home projects, yard supplies and/or hand & power tools. This is the closest home improvement store to me, but I find myself driving to the Lowe's on Philips Hwy often, not for products or items but they're just more consistent on customer service. read more

Lowe's Home Improvement - Hardware Stores Near Me - Jacksonville, Florida

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I was in the store the other day to get some spring lawn care stuff. I couldn't believe how friendly everyone was. They all seem so happy to be at work. Everywhere I went smiling faces were asking me if I needed assistance with anything. read more

Closes earlier than time shown on their site. Employee was standing by the entrance 10 minutes before 9pm. Looks like cannot wait to close so she can go home. read more

I bought an above-ground pool ,Intex brand along with confer steps. i would recommend watching youtube videos makes life easier couldn't be happier! The steps made in America were simple to put together and much more room to get up and down! read more

Haven't been to a Lowe's for a while. The store was a bit busy with Holiday items outside the store and people walking out with Doors and Windows in their hand. My fiance and I were looking for lights for the bathroom as it went out and wanted to fix it before Thanksgiving. No one wants to use the bathroom in the dark or half dark, right? So we looked around and my fiance got distracted looking at grills and said he wanted to get "this" and "that". I said ok, but its whenever we get our own house. We walked to the lighting area and found some good ones. We weren't looking for anything fancy, just plain and low cost. We finally found one and did a self checkout. Good price for a basic lighting for the bathroom. The staff...well didn't make any contact with us whatsoever. I guess they were all too busy walking around or talking to each other... read more

The store is clean and organized. However the area around the store is covered in trash. It should not be a problem for management to assign a couple employees to walk the area around the store once a month to clear the trash. The other businesses in the area do their part. It would be expected Lowes assumes some responsibility for their area. read more

Friendly and knowledgable staff and they always have great products. Clean store and easy to get around. I had backsplash installed a few months back and they did an excellent job. Ill be getting my floors done in the next few weeks as well. read more

When you need help and no one is around...we asked for them to page someone in electrical and no one came. We finally found a co-worker passing by and asked if he could help us, his exact words were "there is no one here in electrical!"...seriously dude, WTF! We asked "ok what do we do if we have an electrical question, "I don't know" he says. "We need wire cut"..."his response "I don't know the code". BYE Lowe's...onto Home Depot! read more

Terrible computer systems cripple customer service. Simple online pick up and returns are a nightmare! Separate systems for special orders, online orders and in store purchases. As a property manager I spend thousands of dollars per year here and at least 5 transactions per month. It's rarely smooth. Plan ahead for any return, it will not be quick. read more

Installation department is top notch. Getting a fence installed but had a lot of ups and downs with the HOA. However Brett and the install team have been there to help me out every step of the way. As a first time homeowner it's great to know that Lowe's is there. read more

Lowe's has fallen pretty far in the last 5-10 years. It's almost as though Lowe's is in a race to the bottom. I was in this Lowe's today and the first thing that came to my mind: this feels like Walmart. That is not a compliment. You can't find many people in the store that know much about the products being sold. I think this is in part a result of our society's desire for the absolute lowest price for goods. You cannot pay qualified personnel what they are worth if your goal is to sell everything at rock bottom prices. I personally have had enough. I am willing to pay more to get good service. Too bad I am in the minority. Too bad good service is not in higher demand. You have to know exactly what you want before you go in the store. If you do this, you will have a much better experience. That is if you don't mind disinterested check out employees that only know how to ring up a bar code. Like I said, this is not necessarily a negative if you are looking for rock bottom prices. But also like I've said, I've had enough. I need a store that provides better service and I am willing to pay more for that service. One last major problem: the self-checkout lanes do not always work. If you have any odd size items you'll run into "place item in bag" or "unknown object in bagging area" both of which will lock your self-checkout lane until a Lowe's employee arrives. Look here Lowe's management, either you believe customers are going to check out themselves properly or you have to remove the self-checkout lanes. There is absolutely no reason to treat paying customers like criminals. This is basic customer service. Treat customers like you want them in your store, not as though each one is a potential thief. It's not rocket science. I may continue to shop here if I know exactly what I need. But I am certainly open to looking at other stores that provide superior customer service. read more

If you're not going to answer the curbside pick up phone, don't offer it! Phone rang for 20 minutes! When we went inside, the woman's was surly and said her phone never rang! read more

Spent 20 minutes trying to get a hold of someone over the phone. Not one person answered the phone in 5 different departments. No accountability so it will continue to happen. I'll buy my 1000 dollar pressure washer at Home Depot. I recommend anyone else buying something head over to Home Depot. Lowe's is as bad as WalMart. read more

I have shopped a Lowe's quite a few times and their service is comparable with the other home improvement stores. Normally I can count on them for general items and helpful advice, unfortunately, this last visit was not the norm. I had a plumbing question that I needed help with. I went directly to the plumbing dept and noticed an employee who appeared to be looking up something on the computer. I asked if he was in the middle of something (helping someone else) he said he was free to help me with my concern. I asked my plumbing question, and he provided a quick answer, the answer was given before I had adequately described the situation, so I clarified it, and he repeated the same answer, even when I provided additional details that did not support his answer and could point to another issue. Not only did he repeat the same answer, he appeared increasing agitated the more we discussed the plumbing issue, it felt more like an argument rather then getting some help. I have had more positive and informative interactions with an automated phone system. I ended up leaving the store in frustration and going to one of Lowe's competitors, who listened to my issue, had a thorough understanding then, made an a recommendation, which turned out to be correct. I made the purchase there and fixed the issue in 20 minutes at home. The solution was completely different than what the Lowe's employee repeatedly blurted out. A final note, I rarely leave a one-star review, this is an indication of how abysmal the visit was. I most likely will return to Lowe's, but I will not shop there if I need some guidance on how to proceed with a project or repair. Had I taken the advice given it would have wasted my time and money. read more

I know my way around this store. It's fine until you require help from the staff. Prime example: their inventory is disorganized and many times shelves are not stocked. Trying to get someone to assist you in those cases is an impossible task. read more