This particular Ace location has one of my favorite garden centers in town. I love the variety of plants they have and they're pretty healthy plans for the most part. And I feel like the garden center employees are always just the nicest and you can tell they are so passionate about plants. And knowledgeable too! This is where I take all my questions. It's a good thing I don't live super close because I would be spending every day and all my money here. It's worth the drive tho any time. I can't wait to cook with some of the herbs I just bought! read more

I have been using this place for almost a year and I can't believe I've never left a review. I went in yesterday because I thought I needed a new Garbage disposal for my sink. There was a man who helped me who was a plumber and told me about a little button underneath, and I went home and clicked on it and it started working again. Not only did I get to return the $150 garbage disposal I saved a few hundred dollars on a plumber Top-notch service, you just want me to items and a fabulous garden center as well. Makes this your go to place for everything. Make sure you download the app because you get lots of perks read more

Can this store get any better? OMG! The new remodel is superb. The colors, the new products, the whole store is beautiful. I heard some of the new employees are from the Blanding store that had burned down. The Hagans are so great for taking care of everyone at that store and giving them the option of transferring to the other stores. I love this store. The cheerful hellos from the cashiers, and all the helpful floor staff make my day. Thank You Hagan Ace Hardware in Mandarin. YOU ROCK! read more

We were referred here by a friend who loves gardening and wow! They have quite the selection of plants and trees that I have never seen before in any of there stores in Jacksonville. Picked up a Guava Tree for $14.99, a Passion Fruit Vine for $17.99 and finally, a Bleeding Heart Vine for $19.99 - I have been looking for this for a long time and they got it yay! All the plants look really healthy and the staff is so accommodating. Parking is easy as well. Will definitely come back and refer my friends here at this Hagan Ace location so that they can find the plants and trees they are searching for. read more

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This my to go to hardware store. Customer service is above and beyond any hardware store. Can I give it 100 's plus

I know I have reviewed this store before with a 5 star but I have to do it again. Pattie in the pool department is an outstanding employee. I brought in my pool pump because the bearing in the motor was bad. She quickly started taking the motor off the pump and gave me a quick class on how it's done. She is a a top notch employee. This is how customer service is defined. It really brightens your day when you get service like this. I hope her supervisor recognizes her excellence in her department. When a customer comes in and gets excellent service it really makes a difference. I am so excited to see the store after the remodel. Keep up the great work! Hagan Ace sets the bar high when it comes to quality products and exceptional customer service. read more

Fantastic customer service and knowledge when I needed a chip car key asap. Even though the technician uses the technology to see if it was a chip, the machine was wrong and he was right! Got my key in minutes and he codes it outside in minutes and works perfectly! read more

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Hagan Ace Hardware is totally awesome! They have everything you need so you don't need to drive to Home Depot or Lowe's! Very friendly and courteous staff! They are in the process of remodeling the store, so please be patient with them! They are a family owned business who know how to treat customers right! I probably am in here shopping 4-5 times a week! Definitely stop in and look around if you've never been by! Hot fresh popcorn served every day for FREE!! read more

Great local store when in need of those important household items. Staff is welcoming, knowledgeable and professional. Store is clean and well organized. Some cool finds at times in the clearance section! So glad to pick up the new air filters for the new ac unit on this visit. Until next happy household shopping time! read more

Hagan Ace Hardware - Hardware Stores Near Me - Jacksonville, Florida

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Amazing store and an amazing remodel! Employees are so friendly and very welcoming. They make you feel like you are family! They always remember me when I come in which might be a problem for me because I am there way too often. I don't see an abundance about the cashiers on here, but they are amazing! They truly make sure you get what you need when you enter the store and get the help you need. Also, when you are going to check out and leave they always help you out to the best they can and always make me want to come back. Frankie is a familiar face I always look for. She is always so warm and welcoming! Very easy lady to talk to and makes me want to stay there all day and talk to her! She makes sure I get the help I need and makes it easy! read more

I love coming to Ace Hardware on San Jose. I've been to other Ace Hardware stores and none even come close to this one. The employees are always friendly and helpful. This is important to me as I am often woodworking and need help finding some specialty sized hardware/fasteners. Today I had the pleasure of Peyton assisting me in my fastener find. He is a great listener and took into my personal issue with threaded inserts. He asked about my project and came up with a couple of solutions, however none were right for this project. Peyton provided some tips for my project and believes that I can complete this project with the dreaded threaded insert. Thank you Peyton for believing in me. I can do this! read more

Came to the Mandarin Hagan Ace Hardware which is set up okay inside. Went to buy mulch and the super slow, inefficient, and rude "Becky" was the cashier I had the displeasure of meeting. She knows nothing about the products they sell and she has a terrible very lazy attitude. Guessing she moved here from NJ. I will be shopping at the Cronin Ace Hardware on rt 210 from now on, much better staff there! read more

Hagan always provides great customer service. I have been using them since we moved here in 1991. They are helpful, professional and friendly. A shout out to Debra for her support of getting a warranty issue resolved. Great job! read more

I love the selection of plants that they carry year round. I've found some beautiful gems from this garden center. All the staff that I have encountered are very knowledgeable and friendly. read more

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This is for the plant and garden area. Seldom do I think to make a review but it is worth mentioning how lovely and a wide array of plants they have for decent prices. The extra is the super friendly and helpful employees that are kind and thoughtful to boot. read more

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I just moved to Jacksonville and this is my absolute favorite place to be. Now that I'm a homeowner again, and I've got loads of projects to do in the home and in the yard, I feel like I live at this Ace. I can't say enough good things about this place. The staff is incredibly friendly, and they remember me. Everyone is helpful without exception. I've been doing ALL the home projects and I've never felt "stuck". Yay! Their garden department is incredible. Even just having a bad day walking through the garden department just perks up my spirits. The plants are very well taken care of, everything is healthy, and you can tell that the team is happy to work there. I appreciate seeing happy team members, because it says a lot about management and their style. From the first time that I set foot in this place in January this year, I could tell that this place is all about respect. Their outward response to Covid and the way they treated their guests and staff was commendable. Bravo you guys! I've spent disgusting sums of money here. Joyfully. LOL More spending on the way too. Haha So happy to have this Ace near my home. I loooove it! read more

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After months of trying to get the chemicals right, the green in our pool kept coming back. Patty to the rescue! She is amazing with pool chemicals and what to do to get things sparkling! Even over the WEEKEND, Patty had us send pictures of the progress with the prescription she gave us. After following her instructions our pool is finally coming back to clear blue instead of green - can't thank you enough Patty! You truly go above and beyond for your customers and we really appreciate such willingness to help, even "off the clock"!! read more

I love this Ace location. Their garden department is beautiful. My husband always gets his tools from Ace. He is a stihl guy. You can find just about any plants here based on the season. Their price is fair, and the store associates are very helpful. I have bought so many variety of plants from this place. read more

Hagan Ace Hardware - Hardware Stores Near Me - Jacksonville, Florida

Nice to have a hardware store, where you readily receive personal service. Everyone is polite, friendly and helpful. Recently ordered flowers delivered from there florist. Beautiful arrangement was delivered promptly and at a reasonable price. I am really impressed with this place. read more

Been here with my wife at least twenty times over last three years; unlike Big Box home stores always received outstanding help & service from everyone in every department in and outside store; whereas the big box stores (many over the years hide not to help you, and if they do they have a negative attitude) today they load my car for me & and then declined a tip, but I insisted they take it anyway. Store is well laid out with very good instructions to help you find exactly what you are looking for; plus I had $15.00 of coupons I could use that I got in the mail last week. Clean & good easy parking; best of all we were asked to help in anyway by five people. I would give them six stars if I could! read more

If you need something for your pool this is the place to go! I drive by three other pool stores because Patti is honest, friendly and the most knowledgable person when it comes to keeping your pool clean and clear! read more

I love this Ace!!!! I love the plants and most recently found beautiful new succulents to bring home !!! I buy all my plant soil and birdseed here and find prices are average!!! Employees are super friendly and helpful!!!Thanks Ace read more

Hagan Ace Hardware - Succulent arrangements at Ace! - Hardware Stores Near Me - Jacksonville, Florida

Absolutely love this Ace Hardware! Their staff is incredibly friendly, helpful, and knowledgeable. My family frequents this location and they always deliver on their services. read more

Huge store that has so much to choose from including household, garden, pool, paddle boards and clothing. To many things to list. Store was friendly, very clean and organized. The free popcorn was a bonus. read more

Hagan Ace Hardware - Store front. - Hardware Stores Near Me - Jacksonville, Florida

AMAZING selection of plants and ceramic planters Lisa, who helped us, was the nicest! 10/10 will be back read more

Zero star to this place. I've been there 2 times in 6 years and that's it, very bad vibe from this store, no customer service.

I was thrilled I received a call from the manager of Hagan Ace Hardware. He walked me through what can and cannot be done and virtually all of it is acceptable. I understand the small local companies cannot turn on a dime and I truly work to support the local stores - Hagan Ace is a good store. They agreed I should call in orders (Does not appear to have any plans to make real time inventory available on line and to be fair, the products purchased locally at the big box have the same issue), agreed the employees were not following directions about PPE and will have a re-training session and helped with the payment system. I still rate a 4 instead of 5 as these things have to get fixed in a post COVID world. In the long run, the company will need to make the purchase process completely "frictionless" to survive. read more

I LOVE this Ace! Their garden section is so well stocked and organized, and the folks who work here are knowledgeable and attentive without being overbearing. A young man named Zach helped me navigate their many options and lead me to one of my wishlist plants that I've been looking for for months! Go there! read more

Hagan Ace Hardware - Hardware Stores Near Me - Jacksonville, Florida

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Great neighborhood hardware store. Good selection of necessary items along with a garden shop, floral shop, and green egg/grill department. Employees are knowledgeable and always willing to help. Prices are higher than the big box stores but we all know you can get lost in those places and finding help = pushing a button and waiting for someone who may or may not be able to help you. read more

Hagan Ace Hardware - Hardware Stores Near Me - Jacksonville, Florida

Great little hardware store . The staff are so knowledgeable and helpful. Located in mandarin south of Jacksonville

Very very rude cashier....not a hello...nor a smile...just banged her hand on the counter for me to out my merchandise down...I will not return as this is the second time read more

This isn't the biggest Ace I've seen, but it is large enough, and might actually be the cleanest and most organized we've ever seen. We walked in just to pick up some bird feeder supplies, and were immediately impressed with the open layout. It was incredibly hot, and I was impressed with the cooler of cold sodas right at the entry, a very nice touch! A staff member found us within seconds, and gave us directions for what we needed. We found what we came for within...maybe 90 seconds at max, leaving plenty of time just to wander the store. We decided to wander the garden area for a while. They have a wide variety of plants, fertilizers and garden decorations and accoutrements. Thinking we had everything we needed, we hit the checkout lane, only to find another sale display for concrete stepping stones, including a design we already had (and enjoy) which put us right back into shopping mode. They sent us to the back of the store to pick these up, and the young men working this area had already bagged up our purchase so our car would not get messy. Well done, Hagan Ace! read more

This is an amazing ACE! They are not this nice or big up north. I was shocked to see all they offer... a separate florist and gift shop, kayaks and surfboards, clothing, and of course tools and grills. But I was really impressed by their lawn and garden area! It's unique and offbeat, with an orchid section and some great trees and shrubs. There's an indoor little fairy garden, and some fun plants you don't always see. They had a couple string of pearls plant (although they looked a little straggly), and several Hoya carnosa 'tricolor' plants, which I had been looking for. I bought one and am looking forward to it! This place definitely beats Home Depot or Lowe's for variety of plants! read more

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This is an overall great location to shop for garden plants and home project hardware. I prefer coming here, rather than Lowe's, because the employees are exceptionally friendly and helpful without being intrusive; they're there if you need them. That combined with the available selection and quality of products makes for a great shopping experience. If one lives in the Mandarin area I recommend this as the first stop for home and garden projects. read more

if you have a pool, the only person you need is patty! affectionately known as "Pool Patty", she has instilled confidence in this pool owner and has always gone above and beyond. I was paying over $100/ month to have my pool maintained by "professionals" and now it's a fraction of that doing it myself with pattys guidance and the pool looks even better. As for customer service, I was having an issue with my pool heater and Patty immediately got the rep through text with me in the store and we tried to trouble shoot. I went home and tried but Patty let me know to reach out to her on her day off to see if I was successful and followed up with next steps and contacts to assist me. The company is coming out to fix my heater and I could not have done it without Patty. She consistently takes the time to engage each and every one of her customers and treats us like family. I will never go anywhere else and implore anyone with a pool to come to Hagan Hardware on San Jose in Mandarin to connect with Patty, you won't regret it and bet you will save money too!! You will not find this level of customer service anywhere else! read more

Worst customer service I've experienced in years! The associate spoke down to us and was unwilling to listen to my explanation on what the issue was! His name was Jeff not sure of his last name! He worked in the tool section! The situation was as follows. I returned a defective craftsman ratchet at this location about 2 months ago and they were out of that exact tool so the associate gave me a different more expensive ratchet I really didn't want I simply wanted to get the tool I initially had! Jeff was zero help as compared to the gentleman who helped me at my local Lowe's store who got me the tool I wanted originally and even thanked me for my business! Imagine that?!? I will never shop at this store again! read more

My reviews are typically about food, but I had such a great experience with the florist that I had to let Yelpers know. I recently got married and had been pricing flowers for a small wedding. I was astounded at the quotes I was getting. A coworker suggested Hagan Ace as they did her wedding flowers, and she was very happy with them. I met with Kedra and told her I wanted fall flowers, and my only requirement was to have a couple calla lilies in the bouquets. I went in 2 weeks prior to the wedding to pay, and saw flowers Kedra had just finished for another wedding. I immediately thought "I will be thrilled if my flowers are half as beautiful as those". We picked our flowers up the morning of our wedding, and I was blown away by the job Kedra did. I don't know what most of the flowers were, but they were fall colors as ordered. She also incorporated 3 small charms, for my deceased Dad, my husband's Dad and my dog in my bridal bouquet, as well as a small white feather (symbolism). Huge thanks to Kedra for the awesome job on my flowers, and for being so easy to work with! And thanks to Hagan Ace for not price gouging for wedding flowers (they were less than half of the other quotes I received!). read more

so i go in and want an analysis of some grass blades which i have in a sealed baggie,,,they tell me to "see Dave,,,he is the expert on grass". so i go to the back and Dave is busy talking with other lady employees,,he is apparently expecting me as they called back to him,,,but rather than greet me or say something,,," like Hello and welcome to Ace,,,how may i help you?" he just points a finger in a general direction without saying a word,,,and i have no idea what is going on,,,then one of the lady's takes me back up front and looks at the grass and helps me out,,,,very nicely,,,,but Dave needs some definite help and instructions on how to take care of customers. so apparently they dont want any diseases getting loose,,,which i can understand but it was in a sealed bag. Dave's conduct was totally unprofessional,,,the young lady who helped me was the exact opposite and very helpful read more

Wonderful customer service from the garden center!!!! Just above and beyond and super friendly too! Happy to shop local!!!!!

Visited the gift shop. Not one person said hello, may I help you or even noticed I was there. 3 employees laughing amongst themselves and there were only 2 of us in the store. Very cold vibe and almost a feeling of " we're too good for you". This is the second time I've been here. Was hoping they would be more friendly... won't be back to this ace gift store. Will continue to shop at the westside store! read more