Rude cashier and nursey manager. Spoke with the Asst Manager and he seemed to be clueless as well. Will definitely make me think about visiting this location again. Most of the plants looked awful. Came for catcus/succulents and would rather buy from Wal-Mart than this place!! read more

Helpful and courteous staff. Prices are medium range and selection is excellent. It is my go to place instead of the big box stores. read more

As the start of the year 2022, over the cold weekends, we have been replacing our carpets with wood floors as having all that dirty buildup of dust and nasty gunk plus dog hair everywhere! We have been using the Miter/Samurai Saw blade to cut the wood planks which our friend let us borrow for over 3 months and now that the job is finished, I wanted to change the "10" inch circular blade as it has become quite dull, but can still cut slowly though. We just want to do the right thing and replace it. Saved up some $$$ too than purchasing one or renting them at the Home Depot. My partner and I tried to remove it and even followed the Youtube video on the specific saw as it is a Hitachi C10CFH2 as the Allen wrench we had on was the proper fit and size but still won't let it turn as we tried multiple times and we don't want to damage the head as it is so seized up. Next day, we took it to Proctor ACE Hardware at 5273 University Blvd West and went straight to the customer service and they immediately went at it and yep - they told me it was pretty seized up as it was overtightened all right. They had to drill out the screw to get it out and would be easily replaced as the store, lucky they have the part and after 30 minutes it was back to normal with a fresh blade DeWalt "10" circular blade that I purchased from the store and I did not even have to pay them for the labor, is there at least a tip jar? Awesome sauce! We are very grateful for the staff especially to Mr. Rodney, who did most of the nitty-gritty, Emrah for being so communicative and Mr. John for taking me to the right department. Next time I have any tool issues or need to buy gear (the prices are very good as may items were on sale, especially the gardening items, Spring is coming next month sooo... I would definitely go to ACE - The Helpful Place :) read more

Proctor Ace Hardware - All seized up and somewhere to go - took it to ACE! - Hardware Stores Near Me - Jacksonville, Florida

See all

Andrew was amazing in helping me with my sink disposal. He assisted me with patience although the store was closing soon. Thanks Andrew.

Val was amazingly helpful and patient with me despite my numerous questions and indecision. Would definitely go back!!

This is a good, solid Ace Hardware store. I come here once in a blue moon with a friend and am always impressed with the variety of goods, the organization and cleanliness, and the friendliness of the workers. My friend is always looking for something odd and, I swear, he always finds it here. This last time, he was looking for a specific glue and not only did they have it, but they had one of the larger selections of glues that I have ever seen of almost every variety possible. Better than other hardware or even craft stores. I highly recommend this store if you are in the area. read more

Proctor Ace Hardware - Hardware Stores Near Me - Jacksonville, Florida

See all

"Sometimes you want to go, where everybody knows your name..." I mean, they don't know my name and have no clue who I am, but you do get that feeling whenever you go into one of the independently owned Ace Hardware stores. Now that I'm a new home owner (yay adulting), I have a list of projects to work on and that's where places like Ace Hardware excels. I went here because I needed a front door seal and toilet water line and the individuals here were willing and happy to help me find the parts I needed. My only complaint is that, since they are independently owned, you have to return the item to that exact store. I had to return the toilet water line because it was too short, but the Ace that is near my house is another independently owned one and couldn't take my return. While mildly inconvenient, they were still really nice about telling me no. read more

Arlene seems like kind of a legend based on other reviews and now that we have visited this location we couldn't agree more! Stopped in last week for their big plant sale before their new greenhouse arrives and she was a doll. So very friendly and helpful. They have a large selection of indoor and outdoor plants in their nursery area. We got a number of great plants that trip. Dogs are welcome here, too!! read more

See all

I wish that I could give more than 5 Stars, because the help that I recently received from Rodney and Emra was the best that I have ever had. My Dad had been in the day before to attempt to have a car key made, but was very confused and had actually lost the parts inside of the key fob. Rodney attempted to help him, but without the original key, it was not possible. The next day I went up to Ace and talked with Rodney, because I was not clear on what had happened. Not only did he spend the time to fill me in on the details of the situation, but he then spent well over an hour assisting me with setting up a new key for my Dad's car and helping me to connect it. It was a lengthy task, but Rodney and Emra were both cheerful and extremely helpful and never gave up until we had success. I am so thankful for their kindness and professionalism. Their service was unparalleled. This is not the closest Ace Hardware to my home, but I can say that in the future I will go out of my way to shop here at Proctor Ace because of the wonderful customer service. Thank you so much Rodney & Emra. I will never forget your kindness. read more

I grew up going to Ace hardware, but since living in the city - I have opted to hit Lowe's/Home Depot. I have visited and bought from this Ace the last few weeks and to be honest, it started because of a Lowe's employee. I was at Lowe's a few weeks ago and trying to speak to someone because I couldn't get a delivery issue resolved with timing, but also had a damaged item. I said I was going to grab a few other things for my projects and one of the associates said, "Why don't you just go to Ace hardware? That's where I shop...". So, I did. Everyone has been very helpful and nice even though I am the person with all the questions. I walked in with a 1" paint chip from my new place and the guy who was there was super kind and matched it then I was able to get samples. The employees that I have encountered ask if I need help then tell me the aisle or location. I will continue coming back to this Ace because they have items, they are helpful, and it is well-priced. You also don't have to meander for 20 minutes looking for someone which is great. read more

In May, I went to this Ace Hardware with the intention of purchasing plants. The first time, I was sprayed with water in the outside plant area and had to leave because I was wet. A few days later, I returned and, again, could not shop for plants because of the sprinklers. I tried to look at some of the plants indoors, but they, too, were being watered and it was obvious the people doing the watering had no intention of pausing long enough to allow customers to choose plants. (Watering should be done at night when there are no customers in the store.) When it started raining almost every day and I assumed the constant watering was at an end, a neighbor and I went to the store with the intention of purchasing plants and 10 bags of Miracle-Gro garden soil for flowers. I checked online and the store's site indicated this product was available, however, when I asked the young woman in the garden department, she said the store did not carry it. We went ahead and purchased a few flowers (some of which died soon after planting) and as we were leaving, we saw dozens of bags of Miracle-Gro garden soil for flowers stacked outside. However, we didn't go back inside to purchase it because the morbidly-obese check-out clerk had been extremely rude. We subsequently purchased the item from the Ace Hardware on Arlington Road. Another thing that bothers me about this store is that people who aren't disabled and do not have handicapped permits are allowed to park in the handicapped parking spaces and those of us who are disabled have to park elsewhere. I brought the matter to the attention of an employee one day, but it was obvious she couldn't have cared less. read more

Poor customer service. I was under the impression that I was getting a great deal. As a customer I'm not expected to check the SKU. This was clearly done in error by an employee not "a customer ". There was a sticker price on the pump "which was removed at the register" as well as on the shelf. I get to the register and it's ringing up $419.99. I was even willing to take the store brand at that price only a $20 price drop. Nothing. Very dissatisfied with their customer service "management" the cashier was nice. read more

Proctor Ace Hardware - Sticker price was on the box and on the shelf. - Hardware Stores Near Me - Jacksonville, Florida

I have been to this ace hardware store so many times in the late 80's and 90's. I just came backs because i was looking for a fresh plant of marjoram. Well to my surprise after calling they had it. So i went there as fast as i could get there and got me two plants. The staff was great very knowledagle just like oldtimes before home depot and lowes. My god i miss those ace hardwares and nurseries. I cannot thank the two people who helped me how good they made me feel. I think if its plants i will come back to this hardware store. Miss this kid nda service read more

Proctor Ace Hardware - Hardware Stores Near Me - Jacksonville, Florida

As usual, the garden center is spectacular! I raise monarch butterflies so this is THE place to get various milkweed plants, including Giant Milkweed! I watched many butterflies dancing around and took the plants that I observed a Queen Butterfly lay eggs on. Arlene runs the garden center, and she is full of endless knowledge about the plants and the butterflies. I am partial to shopping at any Ace Hardware, because it is locally owned and operated, but each store varies depending on who is running it. Arlene is by far, the most impressive staff member I have met--hands down, at any garden center. She is friendly and eager to share her knowledge. I highly recommend this location to any avid gardener and extra recommendation if you raise butterflies. read more

See all

I stopped by Proctor Ace Hardware after speaking to Arlene in the garden center. I raise Monarch butterflies and was quickly running out of milkweed plants, which is what Monarch caterpillars eat. Not only did Proctor Ace Hardware have plenty of pesticide free milkweed plants, they were on sale! Bonus: Arlene knows alot about plants and Monarchs! We had a great chat and also found a few caterpillars to bring home to put with my others. Arlene was very cordial and knowledgeable and I highly recommend seeing her for your garden needs. I'll be a returning customer for sure! read more

Doing some remodeling so it's a bit confusing getting inside right now but it will be worth it once done. Staff is friendly and very helpful- so much better than big box store places!! Support local read more

Your typical Ace Hardware with a lot of items crammed into a small space. I walked right in looking for the item I saw online and said was in stock at this location. I must've walked past 3 employees who looked directly at me and saw that I was trying to find something and no one offered to help. That's ok, I'll find it on my own. I finally found the canopy camp chairs and they were priced just right at $20/chair. That's hard to beat. The most helpful person was the cashier who asked me if I needed help lifting the chairs on the counter for her to scan them, signing me up for their rewards program, and asking if I needed help putting them in my car. That's customer service. read more

I would like to say a special thank you to Valerie in the garden department. She has helped my mother so much with her new garden. She is very knowledgeable, friendly and always willing to help with a smile! It's nice to know this store has such a friendly staff to help with her new hobby during this stressful time!! read more

Bought some monstera adonsonii here that have mosaic virus. Will likely have to toss them. Also bought some sphagnum moss that was infested with thrips. My indoor garden is currently a nightmare since visiting this store. read more

Arlene Arlene Arlene! She has all your garden needs! From thoughtful questions about your yard and soil and guidance on what to Purchase for where. Everyone at this location seems eager to help and cares about you and what you're doing. Great place! read more

By far one of the best garden centers in Jacksonville. They get a fantastic selection of perennial plants every spring. The Shasta daisies I bought last year are doing great. I just picked up some speedwell 'Georgia Blue' (Veronica peduncularis), yarrow 'moonshine' (Achillea), trailing flox 'eco flirtie eyes (Phlox nivalis), 'Hot Lips' sage (Salvia Microphylla), Purple (May Night) and white salvia, and English lavender. I noticed they just got in a very nice selection of garden veggies and herbs. They also carry a wide selection of gardening supplies, bird feed and feeders, and all your other standard hardware supplies. Oh and do not forget the free popcorn waiting when you walk in. read more

Proctor Ace Hardware - Hardware Stores Near Me - Jacksonville, Florida

This University Blvd. store has been my go to hardware store for 30 years. But employees walk around with no masks, You have to be VERY assertive to get them to socially distant from you. I went last week and refused to go to the checkout until the kid behind the desk put his mask on. They don't give a damn. LOTS of customers and employees with no masks. I was trying to leave the store last week and had to walk within a few feet of an employee outside who did not have a mask on. I asked her to move away so that I could walk past and she snapped at me, very nasty, that she didn't have to wear one outside. I explained that she still had to socially distant. She just glared at me. read more

A shout-out to Nelmin in the barbecue department! He is very knowledgeable about his products and very helpful with seasonings and rubs. I really appreciate the great customer service and will definitely return! read more

Arlene, Bob, and everyone I have ever worked with at Ace have spent as much time as needed to help me figure out my projects for renovating and decorating my first home. They are so friendly, fun, informative, and you really feel like they are happy to help you. Constantly great sales, cute stores cats, a wide variety of construction and maintenance materials. They have Benjamin Moore paint (a vegan paint!) and are open on Sundays unlike the distributors. Love this place! read more

I used to live near this store, so I visited it occasionally. It has always taken a lot of time to walk aisle to aisle looking for someone, anyone to help me. Today, I drove across town because I was told that they sharpened knives. After arriving, I did my usual walk through the store looking for a sales associate. The person I found called someone on the radio, and told me to wait at the back counter. After 5 minutes, an employee came. I told him that I needed a knife sharpened, and he looked at me like I was from Mars. I pointed to the sign in front of me that said "Knife sharpening," and he still had no idea what I was talking about. He told me to wait while he got someone else. After another 5 minutes, he came back to tell me it would be a few more minutes! At this point, I had been in the store for 15 minutes (after a 20 minute drive to get there). Finally, the manager came to the counter and told me, matter of factly and without any hint of concern, that they were unloading a truck and didn't have time to help me. I told him that I had driven across town, and that I had been waiting for 15 minutes. His response? "I can't help you." Needless to say, I am done with this store. They are overpriced and understaffed, and they couldn't care less about their customers. I've been to other Ace Hardware stores that were great and reminded me of the service these small retailers can provide. That kind of service makes up for the higher prices. This store fails on all accounts. Avoid this place. read more

Good old fashioned hardware store. If you go looking for a plant and your not sure what will work where you want to put it. There's someone there that can help you and that goes for all departments. If you need a screw bolt or hitch pin they have it and you don't have to walk a mile to get it. They truly are your "helpful " hardware store. read more

I ordered on-line for in-store pick up. Fast turnaround. EXTREMELY nice and helpful staff.

We love shopping here! It's a great hardware store with a garden center that is unbelievable, the service is excellent and it's our "go-to" place for all those kinds of things we need. We got excellent paint chip matching that helped us really clean up the house we've been renting. The staff is really wonderful, knowledgeable and helpful!!! read more

This is a hardware store, pure and simple. It's older and the bathrooms are gnarly but the staff is excellent. Mary the store manager is awesome and the whole staff know their business. The garden center is always well stocked and the service desk does great work working on repairing broken machines and rescreening doors and such. The place isn't much to look at, but let's face it, it doesn't need to. They have what you need in most cases and are much easier to get in and out of than most big box places. read more

It's another hardware store and this one was really good. The guy helped me find what I wanted. For some reason you don't put linseed oil with the other oils you put it with the paint removers. Go Figure. read more

Every staff member I had dealings with was polite and helpful. I haven't experienced customer service like this in a Long time. Will definitely come back for future needs! read more

My wife and I shop here all the time and wouldn't go anywhere else. The staff is knowledgeable and helpful, and they stock everything! I've never had any issue with returns or any transaction whatsoever. Proctor Ace Hardware is the best. read more

Used to have great customer service when Lauren worked there now it has went down, oh well. the garden center is still lovely. Jim Love and Arlene know their stuff! Also they are not as cheap as lowes or home depot but you will get more help so keep that in mind read more

This has been my go to garden center for the last several years. Great, friendly, and knowledgable staff! Always patient answering questions. Healthy plants that are well acclimated to the Florida weather. I came to them on the recommendation of a friend and so happy I did! read more

I love this store!! They have everything and the staff is so helpful. Especially Arlene in the garden center!! She is the highlight of every visit and she is so knowledgeable and kind. read more

Have been buying there for years. Inventory is not as overwhelming as the big box stores. But always seem to find what I need. Garden dept. is the best. Jim and Arlene are both great resources for selecting the right plant for the right areas of my yard. Prices are not much higher than elsewhere. But you can't put a price on the quality of help and service you get from these folks. It is my favorite place to shop for my hardware and garden needs. read more

I moved from the Englewood area, out Atlantic Blvd. The University Blvd location is still my favorite...so much so I still make the 7 mile drive to go there. The staff is great, especially Jim in the Garden Center. I'm closer to the Proctor on Atlantic Blvd at the beach and they seem nice, but I love my "old" Ace. (ps I live even closer to Turner Ace, but the staff is hard to find when you need help). read more