The Manager Jarvis, and a flooring specialist named Donald have both been amazing. Talk about customer service! I have been in the industry for many years, and it is not very often I find this kind of service anymore. Let alone 2 of them in the same store! My husband and I can't be thankful enough for all the time they took with us. And not making it seemed "rushed" or like we were bothering them. They are amazing and should certainly be recognized! This store will be our "goto" from now on. Just because of these two in general. We do a ton of home improvements, so it's good to know we have a place to go that we feel respected. Ya'll are the best! K and C Veronee read more

This is my "To Go To" store.. I tend to shop here mostly over Home Depot. I do get a 10 percent discount military discount. All you have to do is show proof and then give your phone # to them for the discount. You can also buy an item,s at the register and go out back and load them. This is convenient when you are buying a bunch of lumber or drywall, etc. read more

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Website had greenhouse kit that I could not order even with CHAT. Was directed to go to lawn and garden at store. Of course, they do not take orders. Hiked to Customer Servie. Waited briefly. I had had Tiffany help me before and found her to be very competent and knowledgeable. Today, both Tiffany Butterfield and Tonya Nettles used two computers, phones, websites and over an hour trying to order the greenhouse kit clearly listed on website. Though unable to get it ordered, they spent over an hour trying to make this elderly customer happy. Their perisitence and creativity were remarkable. I am frequently rankled by businesses whose employees act as if it does not matter whether anything gets sold or if the customer is valued and pleased. I was surprised how hard these two representatives of Lowe's tried to get what I needed. Thank you Tiffany and Tonya. You are great assets to the store! read more

have had two very bad experiences with customer service and the paint department at this Lowe's. In fact I've never been so rudely treated and all my over 50 years of shopping. I returned a can of $50 paint that I had already bought four other cans of and was told by the assistant manager that I could return if I didn't use it. I had not even opened it since i bought it from her tinting it white and realized that I didn't need it. When I went into return it a few days later I was accused of adding water to it which I have never done to any paint ever. I have just spent over $2500 in their paint department buying 6- 5 gallons of Weathershield for $250 each, another 6 - 5 gallons of Kklz 2 primer, Several other cans of 1 gallon paint and 5 gallons of Epoxy-Seal from Seal Krete concrete and garage floor paint which is the worst paint I have ever used. That was the gallon that I had not opened since the assistant manager next whiter and told me that if I didn't need it I could bring it back. They opened it and could see that it was full I took it over to the paint department who shook it up because it separates whenever it sits for a short amount of time and then came back and told me that I had added water to it which is a complete falsehood very embarrassing and humiliating experience. The customer service person, Colleen, was again so rude to me yesterday when I brought back a few items that I did not have a receipt for and some of which didn't show up on my credit card for some reason. I opened a Lowe's card to be able to track my purchases and have spent almost $20,000 there in the past year remodeling my house. It is outrageous how I was treated and embarrassed again by Colleen with all that I have spent there and the numerous times that I have complemented the manager for having good employees in some of their departments. She even said loud enough for the customers around me to hear that I was told that I wasn't allowed to be in that store, which I have never been told and I asked her why and she could give me no reason and she could not even tell me who said that. I have done nothing wrong, never said anything inappropriate or rude, and I've always been respectful and mannerly. But I have never been treated so poorly and all my years of shopping, and I have spent tens of thousands of dollars at many Lowe's and Home Depot's in the past remodeling four different homes in my life. I will never be shopping at Lowes again and am cancelling my credit card. She even had the audacity to say that she'd walk me out of the store which I told her no thanks. I will not be returning to that store for any reason and will shop at Home Depot from now on read more

I bought a freezer from Lowes on Montgomery Highway two weeks ago. I was told the item would be delivered April 29th, when it was never delivered, I called Lowes and the recording said that it would be delivered today between 4pm and 8pm. No more communication until the delivery man calls me at 3 pm to tell me he is at my house with my freezer. I called Lowes twice after I came home the customer service person tried to connect me with a manager twice, and I was hung up on both times. Lowes needs to get their employees as well as managers in check. That's a great way to lose business! read more

I ordered an electric stove from Lowe's. It was on sale. They delivered it two days later. For a small fee of $20 they took away the 30+ year old stove. I am writing this because I have never in all of our years of having appliances delivered and set up in our home, have we had such careful, meticulous, polite, and professional service. Anthony and Jeremy took away the old stove and installed the new stove. They were careful, quick, and courteous. Those two young men represented Lowe's in a manner in such a way that their managers should recommend these two men for employees of the month or one for one month and the other for the next month. Thank you for the great experience. read more

I like the hardware stores in the Dothan area. The employees are generally very helpful and kind. It seems that the more they see me, the kinder they are to me. Right now, I'm in love with building things and find it very gratifying to have knowledgeable assistance when I need to shop for supplies. At this particular location, the guys in the cutting area tend to be very accurate. read more

Staff was very knowledgeable and helpful. They were easy to find. The place was clean and organized. The bathroom was also clean. Located right off 231 highway, this is a convenient place. Just like most of the other Lowe's everything was made easy. read more

Just like any other lowes, organized store and clean. Employees are very helpful and nice. Between lowes and Home Depot hands down lowes wins. read more

Better stocked and more selections than the other lowes located in Dothan. Same generic options though. Better for homeowners than professionals. read more