I bought so many home improvement items for my home; all store locations give Veterans a 10% discount on all purchases=very cool savings! read more

Lowe's Home Improvement - Store entrance. - Hardware Stores Near Me - Cotati, California

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I would not ever give Lowe's my business after the experience I had trying to collect on an extended warranty plan for a top of the line Samsung dishwasher. The machine broke down a second time in 18 months and I spent 15+ hours on the phone trying to get Lowe's Customer Service and their third party warranty firm Assurant to make good on repairs or replacement. Assurant sent a repairman out who could not fix it, but Assurant wouldn't make good on the claim as the vendor checked the "I can't fix it" box instead of the "It can't be fixed" box and Assurant would not let them amend the claim. They insisted on a second opinion and then sent the same vendor! Calls with supervisors, sending in requested docs and information multiple times, starting over with every person I spoke to, then finally getting a refund in the form of a store credit (are you kidding me??) with no coverage of installation of a new machine. Worst customer experience ever. read more

Lowes is NOT answering the phone...of course my new washing machine broke after 1 year! Used 20 times! Lowes not answering!!! Tried all week. read more

Service here is the worst. Lowes in Cotati is fine if you are going to just go into the store and you know what you need. Forget trying to special order anything and request installation. Lowes does not respond or assist consumers. I will never spend my money at this store again. read more

This store must be the worst run Lowe's store in the nation. I was told my French doors are ready THREE times, I get there no one can find them, no one knows who called, I leave the store, few hours later, I get the same call... unbelievable. Everyone look so confused, it's pointless to even get frustrated, no one seems intelligent enough to hear me out. Avoid doing business with them, save the agony and go to either Home Depot and Freidman's, they are less than a mile away. read more

Great deal on carpet .. wanted a different style but JAMES was too lazy to measure it and see if there was enough... thanks for being lazy dude!!!!! read more

I went to the Cotati location intending to buy a new range I have always heard about big box stores poor customer service but it's not true they have no customer service. I waited 20 minutes the one person in the appliance section called for help none arrived. I went to the customer service desk and asked for a manager after what I thought was an excessive wait the manager arrived I told him of my disappointment I thought he would offer to make the sale but no his attitude was indifferent. I went to the Home Depot a mile down the road what a difference two employees asked if they could help as I walked to the appliance section a young gentleman asked if he could help as soon as I entered his department. I purchased the same range for a lower price and with an unexpected level of customer service I hadn't expected after my experience at Lowes. I will never do business with Lowes's again. read more

On Black Friday 2019 we purchased a Samsung gas range. 12/10/2019 the range was delivered damaged. I called Lowe's three times regarding the damage. I asked to speak to a manager. No manager was available. I was offered a call back from a manager. I wanted the range exchanged for a range without damage. 12/11 I spoke to Denise regarding the damaged range. She said a manager would call me back. Again I did not received a call back from Lowe's. 12/12 I called and spoke to Denise she promised a call back by a manager again. Denise later called me to confirm my address. Said they were ordering a replacement range. 12/26 The delivery guys installing the replacement range tore my floor and damaged my counter while removing the 1st range to install the replacement. I watched the guy tear the floor. I had to yell at him to stop moving the range. He said to me "I didn't do that". I replied "yes you did. I just watched you do that and had to tell you to stop!" He than stated "I own the company I'll have to pay for that". Me "yes you will. Call your insurance". He rushed outside, called someone and came back with his phone asking me to sign it. I refused as I could not read what I was signing. He went back outside. The other guy asked if I signed it. I could not hear what the floor ripper replied. The range these guys delivered was damaged worse than the first one. They bent it in the middle while bringing it into my home I did not want these guys to remove it. I just wanted them out of my house. I followed up with Lowe's. I called spoke to Denise explained what happened. A few days later I received a call from DSI LOGISTICS saying I signed for the damage. Ridiculous! I went to Lowe's in Cotati and spoke to John the manager about this. We went to the appliance department together to confirm a replacement range was ordered. John said they have had a lot of problems with DSI Logistics, not to worry my floor and counter will be taken care of. "We have been trying to get rid of DSI Logistics don't worry We will take care of it!" Said John. 1/14/2020 I called and spoke to Tim in delivery. He will order a new stove and will have the manager John call me. He asked for my email address and said he will deal with DSI Logistic insurance regarding my damages. 1/16 I called to speak to John. He was not available so Corbin another manager wanted to know what he could do to help. I explained the problems I had and the discussions with John, Tim and Denise. He said he would check on the claim with DSI Logistics. He would also follow up with John. He didn't see a replacement order. He said he would call me back or have John call me. 1/20 I called Lowe's and spoke to Vince a Lowes Manager he confirmed a range was ordered and would follow up about the delivery date. And call me back. 1/21 John called about damage I explained the letter DSI was sending. He said to bring him a copy of the letter when I receive it. My floor and counter will be taken care of not to worry. He will check on range delivery date. He called me back and confirmed 2/14 delivery date. I received the letter at the end of January and dropped a copy off for John at Lowe's. I have not heard from anyone at Lowe's. I've called and spoke to DSI Logistics a few times on 1/16 Diana Sontoyo said I'll get a letter. I did receive a letter at the end of January stating "....we do not believe that the delivery team was responsible for the damage claimed". They continue to say "We regret that you have experienced this unfortunate incident". I didn't move the stove, the delivery team did and the damage begins under the stove. I watched him tear the floor. 1/27 Denise called she said she will get replacement range ordered as it had not yet been ordered. Delivery date 2/14/2020 2/14 The replacement range was delivered it has scratches on the front under the display. I went to Lowes to speak with any manager. No one available. I explained the problems to a clearly and was advised they would pass the information to John. To date I have not heard from anyone at Lowe's! My floor and counter is not repaired. The replacement range with the scratches is still here. I'm not at all satisfied with Lowe's Bottom line they did damage, did not take responsibility and they sell damaged items. I asked that they inspect the range before the 3rd delivery. They did not it was delivered in a box. Not happy paying for damaged merchandise. read more

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My husband and I went into the Cotati Lowe's yesterday 1/8 and purchased an outdoor firepit that was not cheap. We went to customer service to purchase and set up next day delivery. We received a phone call that same evening 1/8 stating that our delivery time would be 1/9/24 between the hours of 11a-3p. Today 1/9 after changing our schedules and waiting all day our firepit still had not been delivered by 3:20pm, so I made a call to Lowe's. My call was answered by a woman who told me that the delivery was changed to 1/13/24. She also said they called and let us know of the change, which they absolutely did not! We waited at the house all day, and had we actually been told we would have made other arrangements. This woman then proceeded to put me on hold "while she was checking on something" for us. 25 minutes later I was still on terminal hold. While I remained on hold, I used my husband's phone to call them again and the same woman answered and played it off like she transferred me. I was pissed and then asked to speak with the manager. The manager, Sean got on the phone and I explained what was going on and that it was unacceptable not only to have us change our plans and wait all day without any communication that the delivery was rescheduled by them and how I was put on terminal hold in an attempt for me just to hang up and let it go. As he was looking into our account and purchase he began to tell me that they were waiting for assembly, which we never wanted as we wanted the delivery next day and to assemble ourselves. He then said they could not deliver tomorrow 1/10/24 because it was now past 3pm which is the cut off for next day delivery. The point is, we have very busy schedules and made arrangements. We could have picked it up ourselves with some help today had we known. Now with our busy schedules it has to wait. No one was even nice about it!! All the more reason to not shop with them. read more

The service at this location is not good. While I am sure there are great people working in this location the culture of customer service at Lowe's in Cotati is gone. It feels like some of the employees are going out of their way to avoid helping customers. I think you are better off at home depot or ace which are both close by read more

Go to Home Depot. Better yet go to your local hardware store. This place still hasn't got their act together. Today two different sales associates had no idea where an item was...both said they knew they had the item, but didn't offer to find out where it was. Terrible customer service. To make things better the sales clerk told me they don't offer bags to their customers. So if you buy a bunch of things your on your own. Again. Terrible. Please see how much they care by checking out how they provide carts for their customers. Guys if you can't even think to out carts away how do you expect people to shop. NEW MANAGEMENT is needed. This is the result of poor leadership. read more

Lowe's Home Improvement - Stacked up - Hardware Stores Near Me - Cotati, California

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I ordered my fridge online, the gentlemen who delivered were very respectful, kind and helpful. Unfortunately I ordered the wrong size. That day I went to Lowe's to get some help in making sure I purchase one that is the right size. Jairo in the appliance department was a huge help! He got my new refrigerator ordered and the other one returned. He even followed up after I left the store to confirm that everything was paid for and that my delivery would be at my house in the next couple days. Definitely a great experience and great costumer service! Thank you! read more

I am documenting this story as a warning to other consumers as the Lowe's in Cotati has effectively stolen approximately $800 from my partner and I by not honoring our in-store credit card. Here is our story; in 2017 I purchased flooring from Lowe's department store in Cotati with cash. My partner and I installed the flooring and after the job was complete, we returned about $1,000 in unused flooring materials. We were told that we were not eligible for a refund but were provided a card for in store credit. At the time we were told we would need to present a driver's license to utilize the card as they were connected. After evacuating from the Nuns Canyon Fire in 2017 we decided to move out of our home in the Sonoma Valley and relocated to the Russian River where the redwood trees and flowing water seemed to provide more shelter from raging wildfires. We moved into our new place in April of 2018 and bought some paint with the in-store credit card, about $200 worth, to paint the interior of the house. Shortly thereafter my partners wallet was stolen. We contacted the police department and filed a report. The in-store credit card from Lowe's was in the stolen wallet. At the time we were not concerned about the card being used by the thief as we were told it was only valid with ID. When we contacted Lowe's in Cotati we were told that there was no way to use the in store credit card if the card was missing. When we asked about the connection between the driver's license and the card, we were told that only at the time of purchase would the driver's license be needed for validation. That there was no way to connect the license to the card or verify our in-store credit. Having a hard time digesting the fact that $800 of in store credit was just gone, we contacted the customer service corporate office. Initially we were told that someone would be in touch after they had investigated the incident further. We were told this on three separate occasions, alas no one called us back and upon contacting management in Cotati were told our case had been closed, to our dismay. After going back in forth via phone for a few months we decided to carve out some time on the weekend and head down to the store to see if we could speak to someone in person and get to the bottom of the issue. A representative told us that they could track down the card details through the purchase of the paint supplies. So, we dug through our basement to find the old paints cans from Lowe's. We returned to the Cotati store the next weekend and spent the day talking with different managers trying to troubleshoot ways to verify our in-store credit card making no headway. That day a corporate representative told us that if we could just find the date of the paint purchase, they would be able to find the card. We presented the paint cans, with the purchase date shortly thereafter and were told that the Cotati store only had wiped their data in June and therefore there was no way to verify the in-store credit. A customer service representative from the national corporate office said this was unusual, if it were any other store, they would have been able to find the transaction details. Cotati is unique in that they wipe their data from time to time. So here we are about one year later and more than 6 months of trying to get to get back our $800 from Lowe's. No one ever mentioned they wipe their data or seemed to care enough to call us back or notify us that our case had been closed. Lowe's in Cotati has effectively stolen $800 from my partner and I, offered no apology or attempt to rectify the matter. I am appalled with the Lowe's Cotati incompetence and corporate policies that do not reflect the marketing values they claim. We are in the middle of remodeling our home and had planned to source all of our materials at Lowe's, much more than $800 worth of materials. I will never again shop at Lowe's. DO NOT BUY AN IN STORE CREDIT OR GIFT CARD AS THE POLICIES ARE NOT SETUP TO HONOR THE TRANSACTION IN THE EVENT THE CARD GOES MISSING OR IS STOLEN. read more

I would never buy anything at this store again!!!!!!. Cotai Lowe's I bought a refrigerator at this store on November 30th and it comes with a rebate that allows you to get panels for the fridge. I filled out the rebate online it was declined. I called the store and nobody answered the phone, so I drove up to the store to get clarification on the denial. They manually approved it then I was supposed to contact Samsung to get the panels. Samsung states that Lowe's was not an eligible retailer. I drove back up to the store and ordered the panels in hope of getting the panels prior to my refrigerator arriving December 23rd. I received the refrigerator on December 23rd which was the wrong fridge. At that point I just kept it as it was a 3 door instead of the 4 door that I wanted. I drove up to the store to pick up the panels and only one was received the other they have no idea where they are other than they said they are on back order until February 24th. I talked with the Manager Korbin Bunch on January 18th and he said to email him and would research it and call me back the next day. I followed up with a email and I have never heard back from him. I called customer care to see about some resolution and they said I should hear back from the store management and I have never heard back. They are a mess. Run away from this store unless you want to be frustrated. read more

RATING IS FOR CARPET INSTALLERS My landlord ordered carpet, linoleum and 4 major appliances in APRIL, for the second time, the carpet installers were scheduled to START AT 10am!! I saw them sitting outside at 8am. I unlocked my gate, cracked open the front door and intermittently worked on stripping my bed and moving some things, taking frequent breaks sitting in my chair by the front door. I have a bad leg and can't do much physical activity. I figured they just got here early and would open the gate, knock on my door or contact my landlord...NOPE, they just left!!! The workers never opened the gate nor did they knock on the door!! This is unacceptable!!! A month ago, I was home all day and they claimed they had showed up and left a note on my gate. No way. Right now, everything I own is outside and has been outside exposed to the elements since April when they said the install would first happen. Management needs to know that this is the third strike!! Just sitting outside two hours before you are scheduled to show up then leaving WITHOUT ATTEMPTING TO MAKE CONTACT IS INSANE!! Hire better liars read more

I'm standing in the appliance department, trying to buy a microwave. Lots of customers, not 1 single person to help

I went to buy 8'redwood 2x4's, which according to their website, 59 were in stock. I even called to try to confirm and of course no one picked up. When I got there, after a 50 minute drive, they only had 7. I needed 24. They did have plenty of 16 footers. But they would only make 6 cuts. Company policy. So, I left with a partial purchase and they lost money from me and a customer for life. So stupid!!! read more

Went to pick up an order that I ordered On line today .. had to wait 20 minutes for the guy to bring me my order .. 20 minutes !!! Then he shows up With the cart and I start walking towards the door as I told him prior I'll need help loading .. he says you need to sign the paperwork and walks away .. I sign and look around .. he's no where in sight !!I loaded myself .. really !!! I gave two stars only because the girl behind the counter that gave me the paper to sign .. was super nice read more

We bought a washer and dryer from Lowe's. We bought the warranty, and now our washer broke, and it's been crazy, I keep getting the run around. It's been 27 days, and Lowe's is saying call Bay Appliance. They are the company who will be fixing the machine when the part comes in. I have been calling both places, and they keep saying to call the other one...I have asked for a lowner machine several times. I've also written on the web cite. Does anyone know what I can do, Lowe's has even said we're sending you a $50.00 gift card for cooperation, I told Lowe's I don't want there $50.00 I need me machine fixed or a different one. How long do I have to WAIT. I spoke to Bay Appliance and asked for a tracking date of when the part was ordered and when it should arrive they said Lowe's ordered it. Bay Appliance also said that when the part arrives, we will set up the appointment. So it can come in one day week who know when it could be on back order. Hope you all understand my FUSTRATION read more

This location has become an absolute dumpster fire! The lack of BASIC customer service skills is astounding to me. So many employees in this big building and nobody gives a shit about you. You are nothing to them, they don't care about you here. Well this is it for me. It became so difficult dealing with Lowe's that they made me write a yelp review. The time has come to remodel our kitchen. A pretty big and expensive task. Around our area we have plenty of options for kitchen remodeling and after getting a 3D render plans from Alex (who was awesome by the way), we decided to go with Lowe's. A few visits later we had chosen most of the appliances, sinks, countertops and backsplash. Everything was set, but we needed to make minor changes to a few thing. I can't always make it to Lowe's during business hours, so I ASSUMED that this company cares about sales. I called on my breaks, lunches and even the commute home but nobody seems to be able to answer the phones. Don't even bother trying to use the automated directory, nobody answers that. Even if you are LUCKY enough to get an answer, then you get to stay on secondary hold. Once that goes on and rings for 4 minutes, then it HANGS UP ON YOU. Then you get to start all the way over. I've asked to speak to store managers and that goes nowhere. After a week of this we went with our second choice and couldn't have been happier. (because they actually answered their phones) I know that my tiny $40,000 kitchen remodel won't put a dent in their bottom line, but they have lost me as a customer which is worth much, much more. All this could have been avoided if you just hire and train qualified people to PICK UP THE FU@%ING PHONE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Lowe's has a huge selection of gardening supplies: all varieties of planters (hanging and otherwise) made of many different materials, plus an unbelievable array of flowers, shrubs, and vines; their nursery probably has the most complete stock of plants in the area, not including actual nursery businesses. Another department I love is the electrical/lighting section. Again I was pleasantly surprised to find a well-selected assortment of lamps. Lowe's has a lot going for itself, with a gigantic parking lot. Oh, by the way, Lowe's rents pickup trucks by the hour. read more

No one know anything, no one able to answer questions. Horrible service. Only one older gentleman was helpful, all the young kids cannot help at all. read more

God help you if you have to have something delivered by DSL Lowell's delivery service. I have tried twice and both times I waited all day to receive a call at 9pm to say that they need to reschedule for another day, do anything to buy at a center that does not use DSL for deliveries. read more

I just had to take the time to give a Lowe's employee recognition. Her name is Juliana "Jules" Morris. She is extremely knowledgeable and has the best disposition. She listens and does everything in her power to satisfy your desire. She is a Sales Specialist, in plumbing. "Jules" previously helped me purchase a Kohler toilet. I had lots of questions and I was looking for a one-piece toilet. She looked on line and we found one I liked and she ordered it. It looks great. Today she helped me with some questions about changing my shower and tub fixtures. Plumbing is complicated, who knew, but "Jules" is an expert. Every time she helps me I feel like my sister or best friend is helping me find just the right fit for me. I leave thinking, wow, she really cares about my project. I wish every time I went to a store there was a "Jules". What a wonderful shopping experience...Thanks again "Jules"! read more

DO NOT USE FOR CUSTOM SHOWER DOOR INSTALLATIONS. In March 2020 we started work with Lowe's Cotati on custom shower install. 1. Communication has been the worst. Very poor communication by phone and email, non-responsive. Had to go into to store several times to follow up and push process along. 2. Contractor who Lowe's used made errors in their measurements reported of our shower. Lowe's staff advised us to complete/adjust measurements. 3. Lowe's staff continued to make mistakes on shower model ordered. We constantly had to check their work and redirect them on correct model and very basic features ordered. 4. After questioning obvious inconsistencies with quote (sliding door verse swing door, etc) it was determined the quote we were given was for a different customer. After over 6 weeks of trying our best to keep Lowe's staff focused and redirect their mistakes, we had to give up. We were too concerned that at the end final result would be a mess. Stay away! read more

We bought an appliance online and thus began our attempts to reach anyone by phone at the Cotati store. They just DON'T pick up. I've been calling for literally months and it typically takes 5-6 calls over the course of a day to get anyone live on the phone. You can ask the automated system for Operator or a department but it doesn't matter - answering the phone is not a priority for that location. Not at all. I have never set foot in the place but really don't want to, I'd just hear endless phones ringing all over the place. We love our purchase but the endless time listening to the phone ring and ring and NO ONE picks up. When you do get a live person good luck in reaching a specific employee. They seem to have many days off, lots of vacations, and odd hours. I've attempted to contact them about other items and other potential purchases but have just given up. They aren't worth it and frankly, I will spend my money where I know I am valued. Avoid the Cotati store if you value your time, energy and sanity. read more

Customer service SUCKS. If my life depended on someone answering the phone I would be DEAD. Big business makes all the cuts to eliminate jobs to save money and it cost them my business! I'm more interested in old fashion calling on the phone talking to a real person and getting the help I need! read more

I do not recommend this store if you need anything delivered or installed. I ordered from the store which had it available, a slide in range/oven. It took 5 minutes to buy this unit, but they use a 3rd party delivery/installation service, which is located in the LA area. The installers came from Richmond. For my FIRST delivery time Lowes could not tell me the time frame, I had to wait til 6PM the day before to get a recorded message telling me the time was from 3:30-7:30PM..... Well, the time came and went, NO delivery, NO PHONE CALL,....I ATTEMPTED to call the store which was open til 9:00PM, NOT A SINGLE PERSON INSIDE THIS STORE ANSWERED., as well as NO answering machine would kick in to leave any messages in ANY Dept in this store.,, I went to the store at 6:30 AM the following day, located the delivery manager, who checked and told me that the delivery people had been to my house at 3:56 PM, they took a pix of my house BUT DID NOT LEAVE ANY NOTE or call me to say they were there EARLY. I missed them by 5 minutes. The delivery manager then gave me the phone number for the delivery service telling me I had to deal with them.....BUT THAT SINCE THEY WERE EARLY THEY WERE SUPPOSE TO WAIT TIL THE STATED DELIVERY TIME OF 3:30... I made 3 separate trips to THIS STORE ATTEMPTING TO SET THE 2ND DELIVERY TIME FOR MORNING THE FOLLOWING DAY..... The second delivery was finally completed the following day by this company, no markings on their truck....The delivery people did NOT DO A PROPER INSTALLLATION, I had to request twice for them to please put the oven in to fit properly. THEY DAMAGED A CABINET DOOR, breaking the hinge, stating he did not cause the damage. The delivery person also stated there were "extra parts"..... but left without giving them to me, I had to order these parts from SAMSUNG after realizing they did not leave them after I ordered them out of my house.. I called the deliver company who told me the part was an "extra", IT WAS NOT, SAMSUNG IS SENDING ME THE PARTS THAT THIS COMPANY TOOK. LOWES takes NO RESPONSIBLITY FOR THIS, did not attempt to assist me on ANY the issues I have stated. I have a claim in with the delivery company....I don't expect to get any results as well........WILL NEVER BUY FROM THEM AGAIN....DEBI G. read more

COTATI LOWE'S SUCKS!! Incomplete delivery, Zero communication w/ clients on cabinet orders, poor customer service at front end and on phone... Cashier waited on phone for IT support for 25+ minutes to complete my cabinet order (using a new computer system that even they said wasn't even tested), the manager didn't show up (after being called 3 x), and the line was backing up. DELIVERY DAY: Incomplete order - driver has no info, local store is unhelpful: "you can email who you placed the order with. He'll be in tomorrow." NEXT DAY: Called cabinet dept/customer service/operator for 3+ hours - no answer / no voicemail!! Called 800 number and remainder of my cabinets will arrive in TWO WEEKS?? SERIOUSLY?? Do ya think the customer might need to know this bit of pertinent information?? I have contractors scheduled this week and new tenants ready to move in!!!! STEER CLEAR OF LOWE'S read more

This is a shout out to David in appliances. He did an outstanding job answering questions and providing me with information when I was shopping for a refrigerator. The customer service was great. We were very impressed with his level of professionalism. read more

What a let down I have had reasonable impression of Lowes vs Home Depot forever. Today, at 11:30 found no staff to help in two departments. I was prepared to place substantial orders, too! When I asked an employee for assistance his response was he knew nothing and had no idea who might. Wow and I thought it was all about customer service I went down 101 and placed close to $2000 in orders at Friedman where they were super helpful. read more

Potential cabinet customers beware! Unbelievably bad customer service. Whatever you do, do NOT order cabinets from this store. One employee is consistently (several occasions) extremely rude to customers. The other employee is so irresponsible as to set up a meeting several weeks in advance for convenience of her own schedule to finalize a substantial purchase (due to customers having to travel far for the meeting because of not being allowed to finalize purchase on-line due to Lowes policy forcing us to finalize in person), only to not show up for the meeting with no notice despite numerous attempts to contact this employee and not even arranging coverage from another employee. Such incompetence and rudeness is truly unacceptable. And we had already paid the non-refundable measurement fee which I doubt will be refunded. read more

I'm so bummed. I've been coming here for years but now they switched to self-checkout only. With just one man trying to help six people at the same time because none of the self-checkout registers are working. They have everything I need but no way for me to buy it!!! read more

I have to agree with the general consensus that Lowe's customer service is terrible. A couple of years ago, they were positioning themselves as being a better alternative to Home Depot. Perhaps a couple of years ago, they were. Since the recession started, it seems like Home Depot has tried really hard to improve service and seems to be courting the contractors a lot harder than Lowe's. I am a contractor and spend tens of thousands of dollars each year at stores like Home Depot, Lowe's, and Friedman's. I spend many, many hours at these stores all over the North Bay, so am not basing my score on one or two anecdotal experiences. Here is my latest example of my experience at Lowe's: About two years ago, I did a remodel involving kitchen cabinets. Recently, I needed to buy an additional cabinet for the same project. We gave Lowe's a shot back then and were mostly satisfied with the quality, price, and service. I figured it would be best to go back to them to get the identical products. Since I still had the paperwork from before, I needed very little help. I looked up additional info. from the manufacturer's website, so all I needed was to get pricing, and then place the order. Since Lowe's in Cotati is 45 minutes away, I tried to do this over the phone. I called the kitchen department one weekday and explained what I wanted. I initially only needed prices on a couple of different cabinets so I could decide which best fit the budget. The man who answered told me that he couldn't help me over the phone and that I had to come into the store. I explained the distance and the fact that I knew exactly what I wanted. He got mad and snapped at me that "I don't have time to take phone calls. I have customers in the store I have to help!" According to this "Lowe's Logic", if I went into the store and sat in front of him, I wouldn't be taking his time away from other customers; somehow I would only be doing that over the phone. It was over four weeks before I found myself in the area to stop by the Cotati store. I went to the kitchen department and after wandering around and checking with the appliance department, "Don" finally showed up at the counter. I gave him my information and he entered a quote. I asked him why we couldn't have done this 5 minute transaction over the phone. He said that Lowe's did not allow him to take orders over the phone. I asked him if I had to come back into the store to actually place the order once I decided which cabinet I wanted. He said "no", that once the quote was in the system, I could just call back and place the order. I called back the next morning and asked for Don. He didn't answer the phone, so I left my information, explaining that I wanted him to call me back so I could place the order. 24 hours later, without getting a call, I called back. This time they told me that Don didn't come in until 12:15, and that another person could help me. After transferring me and putting me on hold, the operator said that the woman who could have helped me was off that day. "You mean there is no one in your entire store that can help me place a cabinet order until the afternoon?" She said she would transfer me to Appliances. After about 20 rings with no answer, I hung up. Back to the cabinet maker's website (Kraftmaid Cabinetry), I looked up where they sold their products. Home Depot was listed. I called the Napa Home Depot. The woman who answered said that she did not order cabinets, but that she'd take my information and someone would call me back. Ten minutes later, "Dan" called, took my info., and placed the order. My transaction has to be the most profitable type possible for these stores. I needed no hand-holding or design time - I just needed someone to place an order and take my money. I still never have heard back from Lowe's. read more

I just went to Lowes for garden ties & palm food, they had 1 out 2 and said the garden ties were on order and sorry for the inconvenience, very nice people. read more

Basically worst shopping experience I have when on floor "experts" are supposed to help. Rarely does it happen where the floor person actually knows the answer to my question and rarely does the person on the floor respond with any kind of appreciation for my visit. I don't expect a royal carpet, but when I ask a dumb-ass question, treating me like a dumb-ass isn't going to get me to come back. This was especially true this morning when that bearded guy with the earring could not be bothered his hole to walk down to the hardware section and point out where the screws were that I couldn't find, after scolding me, I'm not kidding, for not finding them in the first place. What an a-hole. He came by about two minutes later after maybe he decided he'd better do what he's paid to do, but at that point I was done with him. Home Depot and Friedmans at least have enthusiasm where knowledge is lacking. Sheesh. Absolutely the worst customer experience. read more

So, how hard is it to have a key made? I was directed by a very nice cashier to the key desk. No one was at the counter, a customer was standinf there and he had pressed the bell. An announcement came over the loud speaker...twice. An older gentleman walked up, told him he was with someone else and would have to wait. The two of us stood there. Another person walked up several minutes later and pushed the button. The same guy walked up and snarled "i TOLD you I'm busy, what's your problem". We all looked at each other and all walked out the door. I went to Home Depot, got the same directions, no one was at the station so I pushed the identical button as the one at lowe's. I timed it. 40 seconds. A charming woman came up, made my six keys, chatted me up while she was doing it and made sure there was nothing else I needed. This is at least the third time something like this has happened at Lowe's. My first choice is Friedmans but after today they might be second. Lowe's wont ever be on the list again. read more

They never answer the phone when you have a problem...forcing you to go online and having a "chat" with a person who knows nothing. Never do an online order for delivery...half the order will get sent to you and you may have to pick up the other half...but no idea what will be delivered and what you have to pick up as it's all random with no human intelligence input. And impossible to cancel he order without going to the store in person. read more

This place has two stars for a reason. Not a single staff member knew a single f***ing thing besides Evan. Spent an hour in there looking for part and only got about half of what we needed. One of the staff members we talked to just complained about how understaffed they were. Super professional! It wouldn't have been such a problem if any of them were helpful. But the worst part was the women working the register (terminal: 09 at 1:40) who just stood there and laughed while our flimsy bag ripped and my father who has a bad back strained to pick them up. She didn't offer to help or even give us another bag. The most atrocious customer service I have ever experienced. They're just lucky he didn't get hurt. I'd recommend just going to Home Depot instead read more

I will never shop at Lowe's again. I bought a window blind at the Lowe's in Cotati and it broke in less than 3 months. I took it back to Lowe's since it was their brand and since I purchased it there and they told me the warranty had expired. I paid over $200 for it and they basically told me they could not do anything about it. They have the worst customer service and they basically don't care about their customers. I went over to Home Depot and found a replacement with a lifetime warranty. I wouldn't recommend Lowe's to my worst enemy. read more