When customer service is this good I always make it a point to write my review in the parking lot before I leave, otherwise it won't get done. I spend what feels like millions at Harbor Freight every year and I appreciate the staff at my local store, but I recently visited the Santa Rosa store and was really blown away. A newer guy named David was stocking in the aisle, so as I passed I asked him if he knew off the top of his head something about a product. I told him if you don't know it right off the top of your head don't worry about it, I'm not trying to waste his time and it wasn't a big deal. Five minutes later he brings me the thing I was looking for. This seems like a simple thing, but these days it's RARE to get this kind of service unless I'm at the local hardware store where they still write receipts on paper and let me put stuff on the family account. I expect that kind of service there, but when you get it at a big chain it's pretty unusual. I also ran into the most personable, outgoing, & patient associate at the register named Ashley. I was the fool with two purchases--one with company card and one with personal. I left my phone in the aisle so I couldn't pay and I had to step out of line so I wouldn't hold things up. Talk about annoying customers, I also had something I wanted to put in the go-back bin, but instead of telling her right off the bat I let her ring it in because today I'm that guy. Sometimes I'm a little slow and they tell me that's ok. This can annoy people pretty quick and I don't blame them, which is why it's noticeable when store associates treat me this nicely. The people who work here seem content with life. Annoyances to them are just fleeting moments. They don't make it a big deal. They just seem happy with life and it shows. read more

Honestly I don't know what was annoying the employees or the impatient customer behind me trying to bumper cart me with their cart. But I did find this place isn't great. Due to: 1. Asked an employee about an item and sorry if it was an inconvenience at your job. I do admit, I interrupted them with a question when they were flirting with a coworker. My bad. Should have waited. 2. Only one person on the register. 3. Luckily they opened a second register when they saw the line. And at check out I was told I can't return an item without an account. Even when I have the receipt?? Okay whatever pick me Alyssa. I'll shop at Home Depot or Lowe's. Learned my lesson. read more

July 2 2026 Asked a young woman at the register - no line - for help finding an item. First told me she didn't think they have it. Then checks her handheld. 'if we have it it'll be here' - well it wasn't 'here'....eventually I found the item nearby. She acted inconvenienced that I asked a question. Hopefully management provides more customer service training where needed. read more

6/13/2025: Harbor Freight--My tent pegs & other camping gear were missing, i.e., pegs had LEGS! My LEATHERMAN MULTI-TOOL IS MISSING; however, HF ran out of stock of LEATHERMAN MULTI-TOOLS~waaaaah! read more

Harbor Freight Tools - 6/13/2025: Santa Rosa CA's Harbor Freight purchasing several items . . . AGAIN! - Hardware Stores Near Me - Santa Rosa, California

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Solid choice of tools that may last a few years or maybe just a few jobs, but the price reflects that obviously. This particular store is like most, but a tad on the small side of things. Finding specific items can be a chore sometimes, but eventually you may find help (Your better off wandering though). I know many items here are overpriced, so you need to factor that in and their return policy can be odd on some items, but again if you have shopped here before you know this. I generally go to Harbor Freight for tools that will last me a few jobs as it's cheaper than renting equipment. I'll continue to support this store, especially since its the only one in the north bay. read more

They have a wide selection of tools and supplies with very competitive pricing. Be sure to check for online coupons before heading to the store. read more

Harbor Freight Tools - Tools - Hardware Stores Near Me - Santa Rosa, California

I am reminded once again why I banned harbor freight. Sure the prices are nice if you want to wait a few hrs. I went there today and as usual the checkout line was down the middle isle all the way to the back of the store with 1 checker. I turned around said NOPE and walked out. read more

Almost always has what I need for most job. Nice staff and quality tools at an amazing price!

Mostly flea market quality. One star because I purchased a thin, long screwdriver rod from them and ever since Dec.22 I have been spammed with JUNK mail...and you can't unsubscribe without giving out your email to other unscrupulous people. I get 3 to 5 a day. They obviously gave out my email address to others. That's just plain shite. read more

everyone in this work place is very friendly I didn't expect them to be so kind especially the cashiers who told me when they would restock on what I couldn't find If I could I'd give this place a 10 stars. They had amazing deals I was able to buy some stuff to finish my projects. read more

They have a lot of items but not many of each. Also very narrow selection of Lathe tools/ accessories. Trying to find someone with actual knowledge you'd be better off asking a fellow customer. Granted very few of the employees could tell you more details about a particular item. However they are very much like walmart Have multiple registers but yet only have one or two open with a line halfway down the center aisle towards the back of the store. They are pleasant but I don't get the true feeling of a hardware store when I walk in. I do not feel confident in their knowledge of the items they sell in their store. read more

I haven't had any issues here that I haven't had at every HF. Service has been good. That said, all HF I've been to are quite busy. If you can snag a staff member they're willing and pleasant to help in my experience ("Darlin" was very helpful recently). The check out line is below adequate. There's not enough cashiers even at full capacity. Always a long line. If you go in expecting good prices and staffing that's stretched thin your expectations will be met. Next door is a Habitat for Humanity Restore. You can sometimes snag a good hardware deal there. read more

This is the only Harbor Freight store that I have visited, but I have been to this store and it's old/smaller location several times over the last 15 years. I like what the company is about, just about any tool you would need for everyday jobs at an affordable price. You can also find their huge selection of coupons online and they can scan them on your phone screen to get an even better price. The few times I have been here lately have been great. The staff has greeted me and made sure I was finding everything correctly. It is nice to see the employees have a good friendly banter between them that is entertaining at on the front-end of the store. My work supplies all our shop tools needed for our work so I have been checking out tool review videos for my home collection. The products Harbor Freight has been coming out with are definitely better quality compared to the reputation they used to be known for... One example from my personal experience: I work in a locomotive maintenance shop and for the last 3 years we have been using a single socket over and over for one specific high-torque bolt and it has never let us down, I was surprised to find out it is a Pittsburgh Pro (Harbor Freight's brand). Their Pittsburgh tool brand comes with a lifetime warranty the same as any other big hardware store. I just picked up a lime green tool box/cart from HF and absolutely love it. It's just for my garage/home tools but I have noticed many professional auto/lube techs used them and even the drawer slide bearings seem higher quality than the more pricey ones in the bigger stores for $100s more. I WISH Petaluma would get a Harbor Freight but for now I'll continue to shop this one and I will check out the San Rafael store soon. read more

They have only 1 person on the register, while there's a bunch of us in line waiting. There's about 3 employees just hanging out in the front talking to each other while I stand here and wait to be helped. Bad customer service awareness. They didn't have a few basic things that all hardware stores carry. I did not have a good experience and I would recommend going elsewhere if u wanna wait 20 minutes to be helped. read more

This is a review for Harbor freight but it's really a review about their online ordering and back up telephone help. My last order got screwed up and when I reached out to get it straightened it worked. I didn't actually receive the items yet. I sent an email and they got back to me with two emails, gave me the phone number to call and I was told it would be all straightened out and no extra charge for shipping or crap like that. They do have one problem because if you order five items it may come in five different shipments. They only charge you once for the shipping but obviously it's very inefficient for them because they have to pay for Each of the shipments to UPS. But I get what I ordered even though it comes in dribbles. But, as I found out if there's a problem they will work to make it right. That's important. read more

Cheap priced, Chinese made mostly low quality tools. Okay items for the occasional home repair / tinkerer person. Licensed contractors do not shop here for commercial grade, heavy duty, reliable tools. My last visit I bought a fiberglass furniture dolly. Price: $22. It serves the purpose. read more

Make sure to bend over! They will sell you a defective tool and charge you a restocking fee for the pleasure! Spoke to the manager and she could care less about the customer satisfaction! I was charged $50 restocking fee on something that lasted less than 15 minutes! Harbor Freight sucks and so does their customer service. I suggest you do everything thing you can to not shop here. read more

Went for the black friday sale with a coupon. One of the coupons was a 25% off any single item which she would not let me use on a flash light drill combo because it was already on sale. This is Harbor Freight so aren't most things already on sale. It's not like I was trying to use two coupons on the same item. I'm still a HF fan but that policy seems off. read more

I read a lot of these reviews and they are dumb as rocks! You go into a DISCOUNT HARDWARE store and want the people working there to not be making minimum wage and to know as much as you do being an electrician, plumber, welder, etc. these people need to go to a store knowing what they need/want or research it ahead of time, they are not there to tell you how to do your job, they run a small retail location. Also, I buy the warranty's EVERYTIME which they offer on like everything, so if you complain about something breaking but didn't get the replacement plan. you're the complete idiot. If you try to exchange or return without a RECEIPT don't expect it to happen. USE A BRAIN!!! read more

I had a great experience at Harbor Freight. I went in to. Uy a ladder and was helped by Mellissa aka Mellissa Joe Mello! . She was extremely helpful. I had inquired about a security device and she took the time to show me how it works and where I would need to install this specific device. She was friendly, courteous and very accommodating. She provided excellent service On another note, the 17ft ladder that I bought on sale was less expensive at another Place in Rohnert Park. Harbor Freight does not price match. It would be nice if they did. read more

I was very disappointed by the lack of safety measures taken by this location today. There was no control over the number of people allowed in the store. The store was over crowded and there were no plastic barrier between cashiers and the public. Shame on Harbor Freight for their lack of concern for the well being of their employees and customers. read more

I will aim this place up in just a few words..... You get what you pay for! When you need a cheap tool for a simple job this is the place to go. Now if you need a tool for a job where your life depends on it (like a floor jack or electrical tools) then go get something of higher quality. Staff here is great, very helpful and works fast to get you out the door! Major improvement from the first location they had over 15 years ago. read more

This store is great, they let me bring my dogs in, people are always ready to help me out. I've never had any problems .

When you have bad knees and a bad back, you can't go into a store and stand there and wait for 30 minutes for someone to help you.

This is the place to find affordable tools. You will also find every redneck and handyman in Sonoma county here. Today I waited in line with about twenty other people while the one cashier slowly rang up the customer and then signed him up for their club. Luckily, I wasn't in a hurry but I think some of the other people in line were getting aggravated. read more

This is the worst place to shop, do not shop at this harbor frieghts. The website says it closes at 6pm and they started to close the door at 5:30pm. I just let them know I just drove from Petaluma to return my stuff and the guy said he doesn't care and that the manager doesn't care and to come back another day. So I just wanted to let everyone know to be careful of what you buy because you might not be able to return it when you need to. And the guy at the door doesn't care. read more

Savion gave me the professional courtesy that should exist in every customer service interaction with a consumer. I was so impressed by the experience I had with him during my transaction, I knew I had to leave a review. Right away he greeted me sincerely and listened to my concerns & long winded story. He patiently heard me out, then immediately conveyed to me he understood the issue and had empathy for the inconvenience I incurred and would resolve it right then and there. He corrected an incorrect charge from a previous transaction while helping me make a new purchase. He also went the extra mile (by showing he sincerely cares and was listening to my long story) by making recommendations of items I didn't think about but were necessary for my tasks ahead of me (that I mentioned). All in all, I left with all the things I needed, saving me a trip, but also resolving my incorrect transaction from before all while showing sincere concern & customer service skills. I'm glad he was there that day and time I came in. I like Harbor Freight for the great price quality products but now I have a new appreciation for the place. Above and beyond, that dude is quality. I appreciate it. Thank you Savion. read more

Walked around store twice looking for a basin wrench. Couldn't find one and couldn't find a single employee to help me. Only saw cashiers. Ended up walking out with nothing. Went to Home depot found what I was looking for instantly. Won't be back here again waste of time read more

Service. Who cares about helpful customer service when you can find just about anything all by yourself? Just look closer. Quality. Seriously, quality tools are for hoarders. Just use that Harbor Freight tool once before it breaks and simply throw it away! No pesky storage to worry about. And certainly no hoarding. Smell. What better air freshener than the scent of cheap, Made In China, plastic and pot metal? The smell of Harbor Freight brings tears to my eyes. And burning and itching too. Parking. Courtesy and order in a parking lot is for pussies. I love the "every man for himself" approach at work here. It's like MMA for pick-up trucks. Everything about this place is wrong. Please go away Harbor Freight. read more

The worst HF I've ever been in. 10 customers in line, 1 check out open. 10 other employees wandering the store. When I asked about the long line 2 workers said, yup that's normal. Excellent customer service not found here. read more

How can you not love Harbor Freight? Harbor freight is a great place to buy the "expendables" - like a cutting disk for a grinder - or grinding disks. If you need a tool for a "once in a lifetime" job - Harbor Freight can be cheaper than renting the tool... and the damn thing might even go the distance of your job before it falls apart! Yeah, they have cheap crap - but sometimes that's all you need to get the job done! I bought a pair of ramps to change my oil - some chain to pull stuff with and an electronic fly killer that didn't work... and some crappy clamps that didn't work. Yeah... got burned but it's difficult to expect much from a $3 clamp. Just have both eyes open when you buy from Harbor Freight because most of the stuff is crap. Bonus - 1) Rancho Mendonza is next door so you can get a burrito for lunch. Rancho Mendonza has a nice little deli! 2) Recycle store is next door so if you want used doors and such - they have it. People who buy cheap tools would love the recycle store 3) Bottle barn is down the street so you can buy some drinks to enjoy with your new power saw. :-) 4) Bunches of 2nd hand stores on Piner - which should appeal to Harbor Freight customers who like cheap stuff. read more

Need a tool for the occasional repair job? This is the place. I probably wouldn't shop here if I were depending on the tools for my profession, but I feel confident that the tools I buy here will work for a reasonable amount of time considering their low cost. And hey, hand tools come with a lifetime warranty. It's getting harder and harder to find tools that aren't made in China anymore, which only increases Harbor Freight's value. For example: I was looking at a Chinese-made Craftsman combination wrench the other day and the hole was punched off-center on the closed side of the wrench, making one wall extremely thin and prone to breaking. I haven't seen that poor quality control on any of the Harbor Freight tools. In that case, why not buy HF wrenches, with better quality and lifetime warranty, for half the price? Be selective, use your head, and shop around. read more

Great selection of tools, home improvement items, heavy tools/equipment... pretty much a bit of every tool you can want! And best of all GREAT PRICES!!! And I hear the taqueria next door is pretty good. read more

Closed 40 minutes early after calling in to get hours. Fuck you for wasting my time. It's one thing to sell the cheapest tools (quality) I can live with one time use tools. But your customer service sucks. Your banner says lifetime warranty on all hand tools but we know that is crap read more

Sunday afternoon only two people in the store working and no one to ask for help since the two workers are helping the 16 people waiting in line. The wait is so long I'm going to write this review while waiting in line. If your looking to do 5-10 minutes of shopping and 30-40 minutes of waiting in line you found the right place. read more

Testosterone anyone? This place is a tool wharehouse for the frugal guy/gal. They are "Your Source for the Best Quality Tools at the Lowest Prices Guaranteed!" This is Americas Favorite Tool Store. :) I love this place cause the man vibe is palpable. If you have not gone there,,, it is a must go place. I have been surprised on how many of my friends have never heard of it... WOMEN and mentoo, take notice.. This is a great place to find guys to check out.. Who knows maybe it is even a good pick up place.(I am married so i cannot verify this fact) I think this is the next north bay destination for singles to meet that "handy guy" Ok,, I digress. This is really a good place to get tools and I recomend it. read more

Dumbed-down idiots working here. Must be the toxic fumes off all the cheap-tool imported-pollution plastics, paints, metals, and rubber. Terrible merchandise quality for those who can't tell the difference and don't care. read more

A big shout out to Casey!!! Thank you so much for all your help! My husband got exactly what he was looking for, he needed a tool cart and had numerous problems looking elsewhere, very satisfied with the prices and the employees. Will definitely be back again.no more looking elsewhere!!!!! read more

You can't really go wrong with Harbor Freight. I come here when I need some basic tools, or especially when I need storage stuff, like I did today. Is it the greatest quality? No. But then I don't use most of my tool often anyway. Great selection, low prices, and the items I get there do the job. What more do you need? read more

Normally have a great experience at this Harbor Freight. Was in today with my eleven year old son. Encountered Amanda at the register. Very rude, terrible customer service. Disappointing. read more