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    Hardware Tech Inc

    2.3 (3 reviews)

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    Harbor Freight Tools - 6/13/2025:  Santa Rosa CA's Harbor Freight.

    Harbor Freight Tools

    (59 reviews)

    $

    When customer service is this good I always make it a point to write my review in the parking lot…read morebefore I leave, otherwise it won't get done. I spend what feels like millions at Harbor Freight every year and I appreciate the staff at my local store, but I recently visited the Santa Rosa store and was really blown away. A newer guy named David was stocking in the aisle, so as I passed I asked him if he knew off the top of his head something about a product. I told him if you don't know it right off the top of your head don't worry about it, I'm not trying to waste his time and it wasn't a big deal. Five minutes later he brings me the thing I was looking for. This seems like a simple thing, but these days it's RARE to get this kind of service unless I'm at the local hardware store where they still write receipts on paper and let me put stuff on the family account. I expect that kind of service there, but when you get it at a big chain it's pretty unusual. I also ran into the most personable, outgoing, & patient associate at the register named Ashley. I was the fool with two purchases--one with company card and one with personal. I left my phone in the aisle so I couldn't pay and I had to step out of line so I wouldn't hold things up. Talk about annoying customers, I also had something I wanted to put in the go-back bin, but instead of telling her right off the bat I let her ring it in because today I'm that guy. Sometimes I'm a little slow and they tell me that's ok. This can annoy people pretty quick and I don't blame them, which is why it's noticeable when store associates treat me this nicely. The people who work here seem content with life. Annoyances to them are just fleeting moments. They don't make it a big deal. They just seem happy with life and it shows.

    Honestly I don't know what was annoying the employees or the impatient customer behind me trying to…read morebumper cart me with their cart. But I did find this place isn't great. Due to: 1. Asked an employee about an item and sorry if it was an inconvenience at your job. I do admit, I interrupted them with a question when they were flirting with a coworker. My bad. Should have waited. 2. Only one person on the register. 3. Luckily they opened a second register when they saw the line. And at check out I was told I can't return an item without an account. Even when I have the receipt?? Okay whatever pick me Alyssa. I'll shop at Home Depot or Lowe's. Learned my lesson.

    Hardware Tech Inc - buildingsupplies - Updated September 2026

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