How this place has a four star review is absolutely outrageous! This business is price gouging its…read morecustomers. I went in for a simple tape measure as I left mine back at my shop for an install that I was doing down the street. I've included a photo from the rack as well as one from Friedmans Hardware, this True Value is charging double for the same tape measure. Don't shop here they're just gonna rip you off. Finally, when I pointed this out to the girl working the register who is the only one I could see working there she wanted to argue about it with me. One of the arguments was service there... the service sucked! The tape measures were all locked up so I had to get her to come unlock them and I had to wait for her to finish ringing up customers. There no value in this "True Value" hardware store.

Always pleasant employees who are very helpful. Smaller store so things are easy to find.read more

I've shopped at different hardware stores since moving to Rincon Valley. Village True Value has…read morehelpful staff, good selection, reasonable prices. Thanks

Friendly, helprul service, and large inventory. A great neighborhood asset as an alterfnative to…read morethe big box stores.

They have everything! This is my one stop shop…read more The staff is very knowledgeable about their products and full of good information for fix-it solutions. We get our pet supplies and home repair products from them on 20% off (super Saturday or senior Wednesday). Al in all an awesome store!

Amazing service regardless of need large or small. I have learned I can get help with almost…read moreanything I need for my home from knife sharpening to attractive non glass bathroom cups. What a community resource!!

They have knowledgeable staff and decent selection. It's certainly better than Hone Depot now…read morethat they have moved to app driven support in the transition to AI and an increasingly fragmented world with a workforce using a generation that does everything on their phones. Our algorithms have progressed so far that our turnover of longevity is shorter and shorter and nobody now knows how to do a damn thing. Which really sucks when it leads to two people on their phones trying to communicate what you are looking for and you realize this giant box structure must act almost like a faraday cage limiting all cell service cause I can't get online and he can't read my mind when he has never had a job involving manual labor.

Close by, helpful neighborly staff. Now selling pies! The single store now has expanded with a…read morepaint store and garden center.

Bennett Valley Ace employees are by far the most helpful group of people you will find anywhere…read more From the moment you step in you will be greeted by one (of many) friendly team members. They will for sure offer to help and offer advice for any project no matter how big or small. If they do not have what you are looking for (which is doubtful), they are more than happy to direct you to a place that will. With their help, I have been able to complete a few home improvement projects that I thought were out of my league. And each time I come back, they always remember what I've been working on and ask how things are coming along. We residents of Bennett Valley are beyond fortunate to have this store in our neighborhood.

Well stocked and helpful staff. We return often and always leave with more than we planned on…read morebuying.

One of the things I really like about this store is the great selection of military gear. Not only…read moredo they have regular surplus stuff, but also International military items and antiques, such as WWII surgical and equipment and Swiss Army bayonets. The staff is great! This is the kind of place I love to browse around in -- I often find things I didn't even know I needed until I saw them!

This hardware store has things other hardware stores haven't heard of!!! They also have a very very…read moreknowledgable staff!! Great place, always someone to help you. Not like the big box stores where you have to hunt for some who knows anything. I love this store. Also their prices are very good!!

While looking for a garden sprayer at my local store, was helped by Kody. He was very helpful and…read morenice to work with. As a result we bought the product there, in no small part due to Kody's helpful attitude.

Luis in the flooring department was instructed to help us find a type of tile we had gotten for a…read moreprevious project and wanted to see if they still had it in stock. Unfortunately, we felt insanely belittled and talked down to. We were never rude, and we were definitely not clueless. He talked to us (women) as if we were the stupidest people to ever walk into Home Depot. Seemed like we were "wasting his time" even when we were asking genuine questions. We are currently working on renovating my apartment, and have a lot of experience in the construction field. If a man had asked for the same amount of direction, I fear he would not have received the same response. I can promise you, Luis, that we are not stupid. :)

I really like shopping at a locally owned store where I can always find the building and garden…read moresupplies I'm looking for.

10/10 best hardware store in the city. I'd say county but they have two other locations in the…read morecounty. If you're looking for something ask an employee. If that employee doesn't know where the item you need is, they will direct you to someone in that section of the store who does know. If they don't sell it they will tell you where you can buy it. The employees are always cheerful, friendly, and helpful. Way better than Home Depot where you can ask for help from 5 different employees and no one knows where the item you need is. I've been shopping here since 2017 and my only issue is that they expanded the work wear section so I always come home with some cute carhart outfit for my little 11 month old contractor.

When customer service is this good I always make it a point to write my review in the parking lot…read morebefore I leave, otherwise it won't get done. I spend what feels like millions at Harbor Freight every year and I appreciate the staff at my local store, but I recently visited the Santa Rosa store and was really blown away. A newer guy named David was stocking in the aisle, so as I passed I asked him if he knew off the top of his head something about a product. I told him if you don't know it right off the top of your head don't worry about it, I'm not trying to waste his time and it wasn't a big deal. Five minutes later he brings me the thing I was looking for. This seems like a simple thing, but these days it's RARE to get this kind of service unless I'm at the local hardware store where they still write receipts on paper and let me put stuff on the family account. I expect that kind of service there, but when you get it at a big chain it's pretty unusual. I also ran into the most personable, outgoing, & patient associate at the register named Ashley. I was the fool with two purchases--one with company card and one with personal. I left my phone in the aisle so I couldn't pay and I had to step out of line so I wouldn't hold things up. Talk about annoying customers, I also had something I wanted to put in the go-back bin, but instead of telling her right off the bat I let her ring it in because today I'm that guy. Sometimes I'm a little slow and they tell me that's ok. This can annoy people pretty quick and I don't blame them, which is why it's noticeable when store associates treat me this nicely. The people who work here seem content with life. Annoyances to them are just fleeting moments. They don't make it a big deal. They just seem happy with life and it shows.

Honestly I don't know what was annoying the employees or the impatient customer behind me trying to…read morebumper cart me with their cart. But I did find this place isn't great. Due to: 1. Asked an employee about an item and sorry if it was an inconvenience at your job. I do admit, I interrupted them with a question when they were flirting with a coworker. My bad. Should have waited. 2. Only one person on the register. 3. Luckily they opened a second register when they saw the line. And at check out I was told I can't return an item without an account. Even when I have the receipt?? Okay whatever pick me Alyssa. I'll shop at Home Depot or Lowe's. Learned my lesson.