Why 1 star? Because it's hard to imagine having a worse experience. --- --- --- There is no way to share this horror show concisely. If I was reading this review, I would just assume a crazy person was embellishing. I wish so badly that this was the case. I bought 3 appliances from Lowe's and this is exactly what happened: Saturday, July 26 -My dishwasher stopped working. Sunday, July 27 -My wife and I were intrigued by a sale at Lowe's: spend $2500 on appliances and get a bunch of stuff (installation, parts, etc) for free. Our washer and dryer were also very old, so we did our research on which ones we should buy. I came to the store just before closing time and worked with two associates, as well as an Asst. Store Manager - William. They were struggling to understand how to activate the $2,500 deal, but we eventually thought it was all settled at $2,809.09. My delivery date for everything was scheduled for Tuesday. Tuesday, July 29 -The guys arrive and tell me they are only delivering them, not installing. I call the store and speak with Norman (Appliances Asst. Mgr.) who insists the only course of action is to tell them to put the appliances back on the truck and take them back because he has to refund me and re-do the order. Norman eventually tells me that everything will be delivered and installed on Thursday and that my actual charge is now $2,589.99. Thursday, July 31 -Only my washing machine comes. No one at Lowe's understands why this is, but apparently something was not communicated properly. I am now told that the earliest possible date I can receive the dishwasher and dryer will be Monday. Monday, August 4 -I have a delivery window between 8am-12pm. I receive a call at 11am, "This is your delivery person, but I just wanted to let you know I am not coming today because Lowe's did not have your products at the store." I call the store and am told the earliest we can now deliver/install is Friday. Friday, August 8 -The installer arrives at my house with both appliances. Except he brings in a base model Bosch dishwasher instead of the one we picked out. I call the store, and eventually find out that the dishwasher I picked out has been discontinued sometime in the past week or so, and is no longer available. This is incredibly frustrating, because we wanted that specific dishwasher. I eventually found the closest match I could in terms of all of the features we were looking for. But in the meantime, they installed the one on-hand, and planned to replace it with the new one when it became available. -In addition, the dryer was the correct model, but the installer not only said he cannot stack the washer/dryer, but he doesn't even know anything about that. When I originally purchased these appliances, this was communicated but apparently I was never charged for it, as we came to find out. Justin (Appliances Mgr) then shipped me a stacking kit and told me that on Thursday, a person would come install the correct dishwasher and stack my washer/dryer. Thursday, August 14 -They install the proper dishwasher, but say they don't know anything about stacking my washer/dryer. After multiple phone calls by me and the installer, the installer acts like he is doing me a huge favor and going above and beyond to stack them, but he eventually does it and everything is now finally complete. --- Every time that there was a mistake, I mentioned to the various managers that I spoke to that there was also an issue that I was overcharged nearly $500. I'm not sure what exactly happened along the way, but because they constantly were charging, refunding and re-charging me, something got lost in translation and my Lowe's account was $459.75 above what it was supposed to be. Throughout the process, it was strongly emphasized numerous times that not only would I be made whole with the price difference, but I would be taken care of for all of the inconveniences. Each time this was said, it was implied that there would be a significant credit on my account due to this being such an egregious situation. I was told that once everything was done, I would speak to the store manager and he would fix everything. When I eventually spoke to the store manager for the first time, he had an incredibly different tune. He was not apologetic, not empathetic and made me feel like I was on trial. After phone calls and an eventual visit to the store, he eventually refunded me the $459.75 I was overcharged, but he acted like he was doing me a major favor, for simply returning my money to me. And Lowe's corporate, after this entire thing, deemed that I was entitled to $100 off of a $2589 purchase - less than a 4% discount. At this point, I have now had 36 phone calls with Lowe's, totaling 447 minutes - just shy of 7.5 hours. For that and 5 attempts to install 3 appliances, Lowe's tells me I am lucky to get $100. I will never spend $1 at Lowe's for the rest of my life. read more

Came To purchase paint so many awesome choices the customer service was helpful and nice & had discounts !! I would recommend and shop here again. read more

I found everything I needed. Employees are always friendly and helpful Wish we had one in Montgomery tx

This store is hottie. Nobody wants to help or answer any questions. Was looking for a specific plant, that their website said they had. After asking 5 different people for help who either shrugged their shoulders at us. Grunted and pointed or just flat out ignored us we never found what we were looking for. The garden section employees should all be fired and rehire people who are personable and are willing to help a customer. Home Depot will be getting all of my business. read more

I want to thank everyone who helped me the other day. I especially want to thank Amber up front at self-checkout. She was exceptionally helpful. Also, thank you for providing veteran parking. I use it regularly. read more

I've been trying for over a week to purchase a shed can't seem to be able to speak with anyone no help from the store or the installers suggest you move on read more

I have spent so much money at Lowes over the years, it's ridiculous! I tried to return a small chainsaw after a few days and they wouldn't take it. Now, it's a $220 boat anchor. I will never shop there again. These giant chain store don't give a damn about their customers! They are all becoming the same. What a shame! read more

The people at the store are super helpful. They're incredible. They go above and beyond and out of their way to help every customer that I've seen best in class the store manager Will is super helpful. read more

Still waiting after 50 minutes for my pick up order to be loaded. They keep telling me to come to the door to get it and I've been sitting at this door for 50 minutes. I just got off the phone with customer service who said they would be right out with my order but no, I'm still sitting here . This is the worst customer service I have ever experienced. I don't know why this store is still in business. read more

Terrible customer service experience. My house key broke off in my front door lock (the kind where the Mr. Stabby part of the key breaks off and is wedged IN the lock real good and you get the crown part in your hand as you curse up a blue streak in Klingon) so I had to get the unbroken spare from my mom at her house and make a fresh copy once the broken key portion had been successfully extricated from the gaping maw of the lock. It is 2k18, why are we still using olde fashioned lock and key and where in the HECK is my flying car? Thanks Obama. The cashier was incredibly rude and sassy ringing up the purchase. He offered a considerable amount of unnecessary and unappreciated commentary. Lowe's apparently requires you to tie your driver's license to a in-store return credit, even when that is $5 and you are using less than half of that to buy a copy of a front door key. So you may encounter some or many difficulties besides the cashier's attitude. Cashiers have a way of doing their job without commentary; and then some go out of their way to make your check out experience as miserable as possible. Generally speaking the latter are the reason why sexy robots will replace them and all of their jobs within five years. There is no reason to visit this store when Home Depots are abundant nearby and offer considerably better customer service at the till until the sexy robots replace them in the stores and throughout the customer service industry. All hail our new sexy robot overlords - hopefully they are all named Sexy Julian. read more

I Usually shop at Lowes in Conroe, Texas two to three times a week at least, which can be confirmed by the store with my purchase history. But today will be my last, Home Depot sells the same products. I've always wondered why Home Depot is always busy. Today as I've done three other times this week same store same checkout register outside garden center because only self-checkout is available inside with an employee who just keeps stating her name to fill out a survey as to how good a job, she thinks she's doing instead of actually running a check out register . So today myself and my wife with my nine year old grandson was purchasing some items which included ten 40lbs bags of "dirt" not mulch, not and type of specialized potting or garden mix as I had done three other times earlier. The outside check out was fifteen customers deep with one open register and the cashier who just wanted to continue to talk to customers as we all stood in the heat for over thirty minutes at least. Upon getting to the register another two employees arrived who appeared to be unloading an unopened register. One of the female employees had enough sense to open the register and start checking out customers which we were the first. All items were placed on the counter by my wife as I pushed a six-foot blue cart loaded with ten bags of again "dirt". Not a riding mower or anything of real value. as I pushed the cart forward our cashier scanned the bags of dirt and how many totaling ten. I pushed the cart further toward the exit gate to get out of the way of entering customers and to give the remaining in line customers more room in line since the line was wrapped around the entry isle and down. Now note these bags of dirt were already scanned for purchase when the other female not involved later identified as Shawna in the sale or check out yelled at me not to leave the store without purchasing the items. First of all, I hadn't left the store I was moving in order to let customers in since there was no room from all the backup, I stated that these items were already scanned and my wife who was standing directly right in front of her was paying for the other items purchased. yelling again its store policy not to leave without purchasing. Now this ignorant no common-sense employee thinks I was stealing 10, 40lbs bags of dirt and to be loaded directly in front of the gate area. And again who had no idea as to who was purchasing or what was already paid for or was she in any way involved with the check out to begin with. I told her if I was going to steal anything it wouldn't be "dirt". But she had to feel important and when you have to compete with Mc Donalds to hire employees you get what you get. As a result, she soon learned these items were scanned and transaction was completed. And no Shawna's lazy self-did not offer to help load the dirt even as she thought she need to be involved with something that was none of her business. A complaint was made with the manager who to my face agreed with me that with my wife in front of her checking out Shawna should have said nothing. since she was not involved in the sale. Home Depot along with my future Appliance purchases will be my new home improvement store. read more

I ordered 13k of windows through Lowe's and it has been a nightmare!! Took 4 mos to get windows as they came in wrong a few times. installation team were animals Destroying my blinds and damage to drywall!! Do NOT use Lowe's for anything! read more

My husband and I and another couple were waiting in the outdoor area where the air conditioner are located. I went and asked 3 different associates for help. No one came after 25 minutes. Everyone just standing around. Most of the check out machines were closed too. read more

Mercedes in customer service was very helpful today with correcting an error with my purchase. She is an asset to Lowe's, I am blessed that she works at the Lowe's I shop at. Thank you Mercedes! read more

As I walked through this Lowes store on 242 the atmosphere seemed to be very hostile and uninviting. I walked into the store and a customer service counter person was sitting down on a stool of some sort. Her smile was uninviting and she looked exhausted. I then walked down different isles to not be greeted by any of the store personnel. I observed little to no cars in the parking area. I then spoke with a Mgr. about a situation and the look of agitation was overwhelming. I then parted ways with the now confirmed choice of never to return to this store again. I would hate to give their competitor the praise of making a customer feel more valued but here we are. I am a firm believer that a friendly hello and a "Hello how are you today?" would break the ice for most shoppers. Is this the reason AI will take over these jobs by next year??? We shall see. read more

Purchased a fence to be installed at our home. After paying nearly $17,000 the job was incomplete. The person who measured did a poor job and so the fence is nearly 20 short. In addition, this person miscounted the poles and so the job could not even be completed. None of the hardware for the fence ever showed up. The company had the audacity to send me and email stating the project was complete. I called my sales person who stated he was well aware the job was not complete but he needed to relief this 'do the installer and he can get paid'!!!! I called repeatedly and was advised by the sales person and installer that all was ordered and they would be back within 2 weeks. We are now a month out, I called customer care to find out that there were all lies. There was NO order placed and no documentation of project bring incomplete. I am now starting from scratch trying to get this project completed. We had 3 huge projects we were planning to use Lowe's gif - canceling all. My advice - go elsewhere... this team is unethical and unprofessional. I would never work with them again read more

Always willing to escort me to the proper department when I am unsure or in a hurry. Much friendlier and more knowledgeable than people at Home Depot. read more

For goodness sakes, put the AC on!!! This Lowes is unbearably hot inside! What is wrong with y'all! Makes shopping uncomfortable! I bet the employees feel like they are in a sweatshop from the 1900's!!!! read more

Worse store I have ever dealt with. Return craftsman tool set after 90 days and I was given store credit. Clerk never gave me store credit receipt. Once I realized I never got it, I was told they don't reissued and I'm out of luck. Called store manager, shift manager, national customer service and nothing. Truly they can car less. I had to take them to small claims court to get $120. Just sad read more

I'd give them 0 stars if Yelp would let me. This store lacks management so bad. Zero customer service! Spent $500 just now....bought a heavy vanity w/top and no help to load it. A nice stranger leaving the store offered to help my husband put it in the bed of our truck after we waited for a Lowe's employee to help that never came. What a shame this store has went downhill. Just employees that could care less about anything except when it's time to go home. read more

First, apparently Lowe's website is designed to make posting a review next to impossible! I've looked and looked and can't find where to post one. My complaint has more to do with after the sale customer service - I recently purchases the "Allen & Roth - 5 pc woven conversation set" at the Conroe Lowe's. One of the cushions was sown upside down - leaving the zipper and tag on top and visible. I called the number on the paper work that came with the set - I talked to a gal that gave me a Ref #. BTW.. the canned message before I finally got thru actually asked that, due to covid, I try to resolve any problems later!! When is later? Doesn't say when that might be, nor does it suggest other avenues, just says not right now folks (I assume hoping we'll forget and go away). Anyway, the person told me that the manufacturer would call me back within two business days to help me get a replacement. They did not call (that was mid August). I called again two weeks later - was told they were sorry their computers were down - but they took my number and promised to call me back the next day. That was on Sep 1st, this is the 17th - they still have not called. Each time I've called I've had to wait 45 min to an hour to talk to a representative - I believe I have done more than I should have had to do to get a replacement cushion! My advice - make sure what you've purchased is 100% okay before leaving the store - even if that means opening it in the parking lot - after purchase service is nonexistent. BTW... I gave 2 stars because I do like the set - just wish it didn't have the flaw. read more

I rarely leave a review, but this is a rare kudo to an awesome employee. We're traveling across TX and stayed tge night in Conroe just as the extreme cold hit 2 nights ago. As temps hit the 20s we ran out of propane in the evening. Stopped by Walmart and they were sold out 9f propane bottles. Went by Lowes at 1030 and they were closed. I stopped in front of the front door and walked up to the door and a guy inside waved and noted they were closed. I asked through the door if the propane service was automated (like Walmart across the street) and he said no, I'd have to come back tomorrow. I noted I was traveling in our RV and had no heat, which he said was unfortunate. I agreed and went back and got in my truck. As I was driving off he opened the door and waved me down. He said he would take care of me and had me cone inside, where he signed in to one of them registers and sold me two full bottles, then went outside and helped me load them up in the truck. I thanked him and noted I'd be letting all know of his great service. Thanks Tim, I hope they promote you soon. Great customer service taking care of this old disabled combat vet.​ read more

I use my iPhone camera to check out at this Lowes. It's not some high tech app or service that Lowes provides, no, it is necessary because half of the items in the store either don't have tags or aren't in the system. I have attached pics from 2 recent visits. read more

We went to look at their refrigerators and found two different ones we wanted. Both of the fridges they didn't have in stock. We spoke with the manager, David, who is extremely rude and very unprofessional. He told us there was nothing he could do or would do to help us. We ended up leaving that Lowe's and called the Lowe's on college park drive. They were able to get the refrigerator we wanted from there warehouse. David needs to not be a manager because Lowe's in Conroe has lost our business forever. read more

If I could give them 0 stars I would. By far the worst Lowe's I have ever "worked" with.. We came in, ordered 2 pre-hung doors, and 108 bags of concrete and needed them delivered on Sunday for contractors that were going to be out on our property Monday morning. Time frame was 12-4pm for delivery. At 3:45 still nothing so we called. Someone on their end went into the system and changed our delivery date to Tuesday without even so much as a phone call to us. We spent an hour going back and forth until they finally confirmed they would come out first thing Monday morning. Monday morning rolled around and NOTHING!!!! They went in and changed our delivery AGAIN without notifying us! Our contractors needed the material and now we will get back charged. The bill is going to Lowe's!!!! Will absolutely never buy from any Lowe's again! Absolutely unacceptable service! read more

I previously had a 1 star review for this location due to the restrooms looking and smelling like outhouses early in the morning. However, due to the extremely friendly and "above and beyond" customer service we received when we came in to purchase a gas range...I have changed my review to reflect this. We received great care and attention from probably the most helpful and easily the friendliest employee we've encountered here to date...Bob. Whoever is over him should give him a raise. It's people like this that ensure repeat customers! read more

Purchased a washer they couldn't deliver it when online said they would. So they said they would deliver it on the 4th of July. Waited all day and then they brought a damaged washer and refused to install. They told me I had to call the store. I spent over an hour being transfered back and forth between departments and they would just put me on hold say they can't find a manager then tell me to hold again. Them finally found one he answers and puts me on hold. Then leaves me on hold for 45 minutes and never answers. So I guess I paid 1,000 but don't get a washer unless I drive to the store and find a manager that will speak with me. This is the worst customer experience I have ever had. Happy 4th of July to me and my disabled veteran. We had to drive to the store and get Andrew the manager ended up helping us but we had to purchase another one and wait on reinforcement. What a crazy headache of a time. It was that or wait two more days. read more

0 would be better, but not an option. Worst store EVER! Waiting on vessel sinks that, 1. were never ordered. 2. When ordered were shipped to an address that was never provided to them. 3. Was promised I would be called when they arrived...never received a call. 4. Wait for it...when they did arrive I just happened to walk in and ask about them an the had arrived 4 days prior...then was told they don't carry the drains for them! Even though that question was SPECIFICALLY asked when the order was placed. I ripped 3 managers and 1 salesperson during the 3 1/2 weeks I waited on these sinks. This store single handed held up 3 contractors and did not care one bit! Only other reason we will return is to take back the rest of their "F" ups! Oh yes, ordered $1200 worth of flooring and they sent me concrete mix for sidewalks...not tile! JUST CAN'T FIX STUPID! read more

I purchased a washer and dryer from Norman at Conroe Lowes on Sunday, 4/2, and he scheduled a delivery time of 4/3 after 1600. Later that evening, I received a call stating that my delivery time was between 0900-1300 on 4/3. I contacted Beatrice at scheduling, who said to tell the driver the next day to deliver after 1600 since there was a note. On 4/3, the driver contacted me and stated he was on his way, and I asked if he could please deliver after 1600; as stated on the ticket. He transferred me to dispatch, who said they could not deliver at the scheduled time. I was transferred to several people before a supervisor named Oz stated she would deliver my washer and dryer on 4/4 after 1600. On 4/4, the delivery driver called me to say he was on the way to my house at 1000. I explained the situation and was able to get reconnected with Oz, who stated she did not know what the mix-up was and that they were supposed to deliver after 1600. She said she would look into this and get back to me....it is now 6 hours later, and I have not been contacted. I contacted Nick at dispatch again, who stated he could not help or transfer me to a supervisor (he said he did not have the capability). I have just gotten off the phone with the corporate office, who states they see the open complaint and have forwarded it to a senior supervisor at Conroe to help better serve me. I still have not heard from any senior supervisor at Conroe Lowes. There is zero accountability for the service Lowe's provides. Conroe Lowes is quick to sell you a product and take your money but does not follow through with the delivery. Now to my other concern. I contacted customer service and spoke to Carmalita on 4/2, the most unprofessional individual I have ever had the pleasure of speaking to. I requested several times to speak to a supervisor because I was getting nowhere with her. She could not fix the situation, so why not transfer me to someone who could help? She repeatedly yelled at me and refused to connect me with a supervisor. We even got disconnected on a couple of occasions, and I am sure not by mistake. I feel sorry for anyone that has to deal with her personally. She needs retraining on professionalism and appropriately communicating when speaking to people. Finally, I talked to a very nice manager Andrew who stated he could not do anything but call back and speak to a manager in the morning. I have called back and have been transferred to Mack and Andy on several occasions, but neither one picked up the phone or returned my phone call. I am sure not all Lowes are this way. I have been to several fantastic Lowes but do not recommend the Conroe Lowes to anyone. read more

Great customer service. Was in and out in less than 10 minutes. The transaction needed a supervisor to override the system. The supervisor did not keep me waiting & immediately came with a smile. Thank You!! read more

Prices at Lowes always seem a bit high. I was looking at square vinyl tiles for a laundry room. Prices were remarkably higher than competitors (Home Depot/Online) Parking is convenient, love their outdoor/plant section. I enjoyed my visit here this past weekend. read more

Worse customer service ever act like you are bothering them to do their job. If you don't like customers find a different job. Went to pick up an order that was paid for and they cannot seem to find it read more

***UPDATE, if I could give a zero, I definitely would! Round 2 today. I was supposed to have my delivery on Sunday... morning the guy said kore than likely Monday...so I waited. 2pm came still no delivery. I called the store....no answer. Called back 2 more times...someone finally picks up but only to be placed on hold. Someone else picks up...don't even get a chance to repeat my concern...she just puts me hold. Then someone else picks up...I repeat my concern again...without warning she transfers me. That person answers...she can't look up my account and says I have to contact the store. (Which is where I initially called). I call the store back...someone answers....I repeat again...placed on hold for 20 minutes....then she picks up again...she can't find my order...finally finds it and then says "let me contact appliances". On hold for another 20 minutes just so she can tell me..."it will be delivered on Wednesday because the truck is full" So I told her "no it's not my fault that it wasn't placed on the truck, I need it no later than Tuesday" she puts me on hold midway as I'm talking...so now I'm really pissed off. As I arrived to the store she says " I can't put it for tomorrow, it won't allow me to" So I tell her "that's fine, I'm walking into the store now" I spoke to a supervisor, and asked "where the miscommunication was because I didn't understand why it took almost an hour so someone can tell me I wouldn't be getting my delivery until Wednesday!" There customer service is so Effin ridiculous. Whomever answered the phone when I called needs some serious training. That is what pissed me off the most....NO COMMUNICATION!! This would be my last time purchasing here. Would not recommend anyone I know there. ---- read more

So frustrated with their customer service. Went in and bought a fridge over a month ago, set up a delivery date. Got no call to confirm delivery so the day before delivery was scheduled tried to call to confirm. Shipping desk never answered the phone. Finally got someone at the appliances desk who looks dup the order and said it was backordered for three weeks. She was quite polite and apologized that no-one had called us and promised to have a manager call. Never got that call. Ok, so 2 1/2 weeks later I'm calling again to see if I can confirm delivery. This time the delivery desk picked up and immediately put me on hold without warning. Waited on hold for 7 minutes then got some clicking noises and a dead line. Called back and said I was trying to find the status of our delivery but got put on hold and then cut off, so I was trying again. It sounded like the same person that I talked to the first time today, so I thought she might recognize the call. Nope, she said "ok" and dumped me on hold again. Been on hold for 10 minutes this time. Grrr. read more

Conroe tx lowes! Went to the garden section looking for plants. I just move to tx 3mos ago and im coming from PA so not sure how weather is here. So i asked the older blonde employee if this one plant was an annual or perennial cause it wasnt marked she told me that everyone has a cell phone nowadays open it up and type it in. Ten min later i didnt want to but i asked the same rude lady if they have purple fountain grass. She screams no its winter we r just starting to get stuff in. I told her that i bought a couple plants yesterday from a nursery and should i hold off on planting them yet? She yells to her co worker its so warm are u gna open ur pool its just so warm wtf.. I just left i will never go back 2 that lowes ever again idc how much i would save. read more

For the second time in two weeks I went to two local Lowe's (Woodlands and Conroe) to buy items their website said we're in stock at both stores. NEITHER ONE had either item! This is piss poor inventory control, even in virus times. read more

Very helpful employees & saved me lots of time. Whenever I'm in there, there is always someone ready to help with any questions I have & to even help me locate what I need. read more

Day 35 without at washing machine . Lowe's Home Improvement you need to work on your customer service and the warranty you offer . Sorry for long post but people need to know that Lowe's doesn't honor their warranty and awful communication. July 31 - made a warranty ticket August 2 - 3rd party company came out ... he said mother board electric unit is out . Didn't tell me when he was going to order or if part was back order August 12 - go to Lowe's talk to manager and he gave me number 3rd party company August 15- finally get a answer from 3rd party company... part back order Started calling Lowe's warranty company and no one would answer Went back to Lowe's talk to assistant manager ... he got ahold of someone and said they would call me on Monday Monday came... lady called me ... said my back is back order till 8/18 ... I told her I know that and it's now 8/19 . Any news ? ... she said oh I guess I should have called the other company before calling you ... never heard back from her 8/29 - parts come in and they come to house ... BUT now the new mother board has burned the motor ... or he thinks ... haven't heard a word back . 8/29 ... call Lowe's warranty ... talk to them ... and then they hang up on me ... saying I'm going to just have to wait ... they don't want to hear how many days it is . 8/29 ... call Lowe's 5 times ... finally got ahold of the manager ... the manager said there is nothing he can do but he did write an email to Lowe's Warranty leadership team ... they are suppose to call me ... 9/2 - haven't heard a peep ! FYI... I am household of 4 and potty training a toddler . It's only a year and half old bought it before we moved into our new house . read more

Waited half an hour after requesting assistance x2 in mill works just to be told they couldn't help me. Gave no recommendations for finding help either. read more

Lowe's The bottom line is I paid for item at Lowe's. While I was at store buying the. Items ( totaling over $300). When I discovered that I didn't have the items I called the store was told by a manager that at my Lea sure I could bring the recite and I would be refunded for the items I was missing and would be given a copy of the recite for the 300 dollars scroll saw that I purchased. When I went to the store the manager I spoke with whose name was Mike didn't exist.. I explained what I needed and was told that I was lying about not getting the items and they would be no refund. I called Corporate and was given a run around and never given an answer but hung up on twice and once they did answer I was told that they would contact the manager and make sure it didn't happen to anyone else. The Customer service person told me that they did not have the authority to do anything else I asked for a supervisor I waited on the phone for 20 more minutes after initially waiting on the phone for an hour to talk to the lady came back on and asked me the address of the store that I had visited put me on hold again and never came back. read more