I have allowed myself some time to reflect on my experience with Lowes and their appliance home delivery service. Unfortunately, I cannot overlook how unpleasant the delivery service turned out to be. I apologize in advance for the length of this review. We purchased a refrigerator, washer and dryer from Lowes. Delivery was scheduled for approx. a week later. I was sure to mention to the sales member to note that we were in a new 2-story home and the laundry room was on the top floor. We had scheduled for a Saturday and everything went according to plan with confirmation calls and the delivery team (Conner and Richard) showing up on time to our home. They inspected the area to be sure everything would fit accordingly and began the process. The dryer was installed without issue. Then came the washer, upon bringing the washer into the house, the two team members complained that this was the heaviest washer they had ever delivered. The comments caught me off-guard and I wasn't sure how I should respond. But I assured them that there was no hurry and they could take their time moving it up the stairs. They took a few minutes to prepare themselves and began trying to lift the unit. They tried to use moving straps but unfortunately, could not lift enough to clear the step. They then brought in a hand truck and proceeded to awkwardly struggle to take the washer up to the second floor. As they struggled, Conner kept cursing and insisting that Richard needed to push harder to move the washer. Again, this experience was becoming more uncomfortable and awkward, but I had waited over a week for my appliances and I really wanted to have everything installed. So I simply ignored the unprofessional behavior. Upon finally getting the washer up the stairs and into the washroom, Conner informed me that the wash plug had not been punched out and for liability reasons they could not punch it out to complete the installation. I had no idea what he was even talking about but asked my teenage son to try and help me take care of it. After a few minutes of us trying unsuccessfully to remove the plug, Conner impatiently commented his frustration that homeowners are often unprepared for their delivery, causing them to run behind. I couldn't believe his rudeness! I told him that if he had mentioned the plug when they arrived, my son and I could have researched how to remove the plug while he and Richard had struggled to get the washer up the stairs. We would have had plenty of time to find a video on YouTube and would have easily been informed enough to be able to remove the plug. He then proceeded to argue about how many deliveries he had remaining for the day and he simply could not wait for us to figure it out. Conner walked away from us continuing to rant and yell as he went back downstairs to bring in the refrigerator. I refused to deal with the plug any longer. I decided I would wait for my husband to come from work later in the day and let him resolve the matter. I came downstairs to find Conner bringing in the refrigerator at which time I began to ask him the name of the delivery company, his name and the name of his superior. He became agitated as he answered my questions and finally began to yell at me to call his boss. He kept yelling, "Call my boss! Call my boss! I want you to call my boss!" I could tell by his unprofessionalism and rudeness that nothing would be resolved by contacting his boss. I told him I would not call his boss and further I would not deal with his rudeness anymore. I asked him to leave. He yelled and ranted all the way out of my home, but luckily left without the matter escalating further. It took me time to calm down, this had all happened in front of my adolescent daughter and teenage son. After leaving, I found marks along the wall of the stairs where the washer had hit and rubbed as they had struggled up the stairs. Even though it is not a huge deal, I would not expect this from a professional service. I could not believe how this had all turned out. I complained to Lowes and they did schedule a different delivery team to return the next day to complete the installation. However, I would never want this to happen to anyone else. Although Conner worked for the delivery company, Towne Delivery Service. I did not hire them, Lowes did. I trusted Lowes would partner with a competent, professional company for deliveries. I feel disappointed, frustrated and disrespected in regard to my experience with Lowes and Towne Delivery Service. I hope this can save someone else from making the wrong choice for their appliance purchase. We have other options, I now wish I had gone somewhere else. read more

Lowe's Home Improvement - Scuffs along my wall due to unprofessional, incompetent appliance delivery. But nothing compared to the disrespect and rudeness experienced! - Hardware Stores Near Me - Clovis, California

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I'm giving two stars because maybe other parts of the store are better, but appliances are NOT - should be one or even zero. We ordered our appliances - washer, dryer, refrigerator - for a house we had just purchased but not yet moved into, so we had to arrange to be there for the deliveries. Hubby takes the day off to wait at the time given, only to get a call near the end of the time to be told it had to be cancelled until a later date. Grr. Two days later, should be there. They are, but they are very not great. The two guys act like they can't speak English so they can't be of much help. They only plug in the fridge, not take off/out any of the foam or plastic. Stick a hand in and indicate it is working. Plug in the washer & test it & indicate it is working. Plug in the dryer, but it makes a horrible noise. After investigation & the problem being found by my husband, not them, a HUGE dent on the side that is keeping the drum from rotating properly. So he asks them to take it back & they say they only drop off, not take back. Have to call store for help. We find later this is an outright lie and they were being extra lazy. Anyway, rather than call, we go directly to the store face-to-face and have pictures from both us and the delivery guys showing dent, and after quite some time, have it arranged that they will pick up the damaged dryer, but there is an issue getting a new one since they are out of stock in Clovis & nearest one is Madera. They tell us we can either have it delivered or go pick it up. We don't have a vehicle to hold a dryer, so arrange for delivery... or so we think. Half way across town to our other residence, we are called and told we have to call Madera and have them delivery by buying it over the phone ourselves. Pause here... have you ever tried calling Lowe's, and especially the appliance department? Any Lowe's. They almost NEVER answer! I call for twenty straight minutes, and finally the reach a guy in appliances, he explains how purchases aren't made over the phone, only online. So I have to call Clovis back and we play the phone game AGAIN for a much longer time, but the operator must have felt badly for me because she puts me through directly to a manager. She sounds nice and helpful, apologetic, sets up the return of the other dryer because apparently that wasn't even done correctly, confirming the address in Clovis (this comes into play later, just wait), and makes sure Madera knows that I have permission to buy over the phone for the replacement. I call Madera AGAIN, play the wait game, again, and this time that operator has to put me through to a manager. She gets everything down right, gets the order right, and everything seems to be good. The Clovis manager even calls back to make sure it went okay, and we confirm again that it did. Now, the day arrives for Lowe's to pick up the damaged dryer. Different delivery guy, which is when we find out the first ones were just being lazy (he asks why we didn't just have them return it & says himself they were being lazy). No problems. Done. Next day, new dryer supposed to arrive, so yet a third day our time is rearranged for Lowe's supposed schedule. Can you feel the stress?? While my husband is waiting, he gets a call from the driver saying they'll be there shortly. He waits awhile. No driver yet, but then a lady that bought a house from us over a year and a half ago in a different CITY saying Lowe's was there to pick up a damaged dryer! WHAT?!? I don't know if you're still with me on this long journey, but this is what you may get, so beware!!! Anyway, I call the Madera Lowe's and after the long phone game again, the manager there assures me that the delivery is still out and on its way, but he does see that Clovis Lowe's scheduled a pickup. I tell him that they already picked up, at the correct address, and we received the pickup tag to prove it. He is flummoxed and apologizes on behalf of Lowe's, but as I tell him, it's certainly not his or Madera's fault, but Clovis doesn't seem to know what it's doing! Eventually, we did get all of our appliances, and they are all currently working, but we never heard from Lowe's of Clovis again, even though it was clear that the driver who went to the wrong address didn't even have the balls to apologize and committed disclosure by giving out my husband's phone and info to the current resident (luckily a nice person & not a psycho). If we ever need another appliance, and we likely will, we will not go to Lowe's! read more

Terrible home delivery. I'll make this short because if it's too long, no one will read it. Ordered appliances, got it delivered. But there were missing parts. Delivery guys said someone will come the next day. I called and waited since 8am....everyone said "we'll look into and get back to you." Surprise no one did. I had to keep calling, and got the same response. Eventually I called and was told "sorry, delivery dept is closed..." What the hell is wrong with Lowe's??? read more

Great store. Everyone is extremely helpful, especially Mikaela. All staff members are wonderfu l when it comes to finding what we needed. Thank you Lowe's for have such great staffs. read more

Horrible horrible horrible. Phone system doesn't work at all. Just hangs up on you. Tried maybe 20 times. Checkout line is insane. I had to walk in the back for employees only to get help. read more

We came here to pick up all of our supplies for the holiday yard project. For it being a holiday the store was well staffed and the staff was very attentive. I can't remember when was the last time I've had so many employees ask if we needed help or if there was anything they can do for us. I don't know if it was because of the holiday or not but the customer service here was exceptional!!! Has definitely made us a fan of Lowe's! read more

Can always find help here even when you don't need it. I was looking for something in particular, found it, but was taken a back by the price. The sales associate told me to go to Wal-Mart and get it, that's what she did. Moral of the story, prices are a little higher but sometimes convinence and customer service are worth the price. read more

Lowe's Home Improvement - Open area - Hardware Stores Near Me - Clovis, California

This store has a problem with putting products back out on the floor that have been returned. Make sure you check the packaging before buying. You can't afford the loss Lowe's? What the heck.. read more

Lowe's Home Improvement - Taped up open package - Hardware Stores Near Me - Clovis, California

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So initially I was not pleased... I need the battery changed in my car fob... guy 1 couldn't do it.... He asked guy 2 and guy 2 couldn't do it... well I finally asked the girl at the register and she YouTubed how to do it and did it when I told her they always did it for me at Ace Hardware. Had she not helped me I may have never returned but since she helped me I definitely will return. Her name is Ygina and she deserves a promotion or raise in my opinion! read more

Terrible! Bought a $2,000 refrigerator that broke in 5 months. Called their warranty department who came out and said they needed to order the part. After 21 days and 6 calls trying to see if the part came in, I heard nothing! I called Lowe's and was told sorry there's nothing we can do, you have to go to whirlpool! Whirlpool is telling me to go to Lowe's! Terrible!!!!!!! read more

I had to do a return today and Alyssa was friendly and very attentive taking care of me today. No one was able to cut new keys for me so Alyssa was multi tasking by helping me cut keys and watching the return lines. No thanks to Eddie he said he would find someone to help me cut keys but this guy was just all talk and I guess he didn't care. Thanks for nothing Eddie for the long wait to get my keys cut and thanks A lot to Alyssa the front desk return associate. read more

I bought a small evergreen tree last year, and half of it turned brow and died. I stopped this Lowes this morning with the empty tree bucket and bar code sticker on outside of the bucket. I showed a lady at Customer Servive photos of the 1/2 dead tree. She then scan the bar code and the my Debit card, Said it was on my card, and I just needed to bring the tree back for a refund. I did this 1/2 hr later snd "Lupita" at Customer Service told me the tree purchase was Not on my card, & there was nothing else she could do. She said no one had previously told me it was on my card. I got irritated and after a long time she found a different register that Said the purchasers with her Was on my Debit card. This took Forever, and she said she didn't like that I got irritated with her. POOR CUSTOMER SERVICE LOWES! Will go to Home Depot in the future. read more

Came in for advertised item with price good for another month. Not available here, online, or from other stores. Not the Associate's (it makes a cap here- can't help it) or manager's fault, but even Target offers rain checks. Was offered 10 percent off any item. read more

Lowe's Home Improvement - Hardware Stores Near Me - Clovis, California

This review is for veterans parking! I've never seen it at any other Lowe's and this is awesome! read more

Lowe's Home Improvement - Veterans Parking - Hardware Stores Near Me - Clovis, California

Washer and dryer delivery keeps getting delayed. No one has reached out, and customer service is no help. Keep getting put on hold.

I'm not one to really write reviews but this store/retail has terrible customer service. Highly recommend you take your business elsewhere. Got a delivery scheduled for a high priced item? They will say they are coming, no one comes. You have to chase them down and even when they say they will have it delivered the next day, call and check because sure as heck they don't have it planned for a truck. Want to talk to a manager? Nope, sorry, put you on hold forever and then hang up the call. Ridiculous, will never buy from here again. read more

Horrible customer service in the flooring department. Bait and switch techniques used to up sell. Summer, in the flooring department, is rude to everyone. Complete incompetence from the managers down. Returned $10,000 worth of flooring and went somewhere else. Absolute disgrace. After they get your money the customer service shuts off. They never return phone calls, always on break or lunch. No one knows anything about your orders. They added $3000.00 to our job after we signed the contract. Managers don't care. I emailed and talked to several and they do nothing to help. Managers and employees don't communicate. 30 days of my house having no floors and living out of boxes is all their fault. I will never step foot in their store again. Even returning the items was a ordeal. read more

I called Lowes tonight to find out about my existing window blind order. I got the operator and asked for window coverings. After about 40 seconds to 1 minute I was rotated back to the operator. I asked the same thing again and back to the operator a second time. Now I ask for a manager. the manager, Carl, answered and then proceeded to send me to Millworks. Millworks sends me back to the operator and the operator then sent me back to lighting which sent me back to the operator. I asked for a second manager. ok, you guess. Yep. Back to the operator. I will accept this order that I have made because I have no choice at this point. I will leave my $8,000 flooring fiasco for another 1-star review. Lowes, I am done with you after this barrel of laughs. read more

I have been in twice in the last few days spending over $2,000. The first time I was there over 4 hours trying to find employees to help just being told they don't work that department and there hours are cut so good luck getting help!! I have asked twice to see the store manager he's either in a meeting or not there! I have asked 3 times for the store manager to call me, that's had never happened! NEXT LOWES TO CLOSE!? read more

Becca went above and beyond to help me with my online order that accidentally got purchased as a pickup order versus a shipping order. Her customer service was exemplary and she made a complicated situation easy for me. Thank you, Becca! Note to management: Becca is a keeper and deserves a raise! read more

Purchased a nice granite countertop from the Clovis, Ca Lowe's. They outsourced to a company in Modesto, Ca. Granite arrive on time and looked good. But then they drilled 2.5" when direction they had for the sink drain called for 1.5". At first the company was going to replace the countertop, but then they only wanted to epoxy the holes and drill correct size holes. Went to Lowe's, after calling multiple times with no return calls, and at first they agreed with me, but then the manager stepped in and said no, do what the granite company wanted to do. Argued for over 30 minutes but to no avail. He was illogical with no good reasoning. Bottom line...poor customer service! Now I stick with Home Depot and Ace Hardware. Much better customer service. Completed most of my bathroom renovation at HD. Bye Lowe's! read more

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Lowe's has so much potential. Terrific store, but tired and at times grumpy employees, and too few of them!! If you know what you're doing and can get past talking to anyone, or not asking an employee to get stock down from above to repopulate the regularly empty shelf, your set!! For anyone else, *gasp* good luck! For any person perhaps a little less hands-on or experienced with DIY to where you would need to ask for significant guidance from the former coffee shop employee who decided to give the Lowe's gig a shot and put on a red vest in between cigarette and cell phone breaks, you might just want to do a cursory review of your insurance declaration and fully understand that deductible.... before you start seeking electrical panel advice from a culinary arts sophomore just pivoting from a short-lived barista career. Lowe's generally has (rather sells) what you need - it's just not on the shelf. Lowe's has a very hidden area..... it's up above in master cartons, untouched waiting for a brave customer to dare ask someone to grab one of the famous staircase ladders and reluctantly grab a master carton of what you need from a box. I'm always asking them to take stuff down. Their secret: don't stock shelves - make the customers do the hard work and the robots will pull the box down after verbal programming. Sometimes the employees require you to show them where the box is. What?? read more

I paid cash for a major flooring job in November of 2021. They did not start the job until March, and then did not finish it. It's now June 15 and the job is still not done, and I cannot get a return date out of them. DO NOT USE LOWES FOR FLOORING!!! read more

After spending thousands of dollars buying supplies at Lowe's, they were over a week late with the products that I ordered. After being told that my order was in, I went to pick up my products, even calling an hour ahead of time to ensure my order was ready to be picked up. Once I was there, I had to wait two hours, being sent from section to section of the store, only to be told they didn't have my order. This place is a disorganized mess. I'm done getting the run around. I'm going to try to get a refund. read more

Was ultimately disappointed in the customer service. As a person with disabilities I was unable to find help with 1x12x8 boards. The saw was again out of service read more

The worst Lowe's location by far, especially after covid. Employees just standing around with their thumbs up their asses, out of stock of every thing, and apparently they fired their cart collecting people because you have to walk to the edge of the parking lot with your heavy toddler to go find one, as there aren't any inside the actual store. read more

Ready to purchase $ 3000.00 of carpet and absolutely no one wanted to assist me. It was like I was bothering them with my questions in the pricing and padding. All 3 employees there were having a grand conversation about anything other than work ( 2 males and 1 female). After an hour of trying to get assistance, Home Depot it is. Although we won't get the military discount there, they were willing to help once we told them about our experience today at Lowe's. read more

Called to check on an order that is there but refused to let me pick up, tried three times and the third time it was picked up and then hung up. Called back and no one answered... read more

Even after I set up an account and gave plenty of information I did not feel I should have to disclose, I was still asked to provide ID at check out. read more

They have the perfect size boxes for my business and the line was super fast! The customer service is great as well, really can't complain about anything! read more

If you have a an alternate option where to purchase large appliances from, please go with it. Lowes has provided me one of the worst experiences ever with purchasing this fridge! First, I bought this fridge on a Black Friday sale, and the day before the sale ends they randomly cancel the order. If I hadn't been paying attention to it then I would've been out of luck and had to pay full price. Second, after I re-place the order, they tell me it is no longer available for over a month, nevermind the one I had reserved in the first place. Third, the fridge FINALLY arrives, I plug it in, but it doesn't work...brand new unit and it won't cool, and my old fridge has already been hauled off. I call LG and they advise having it replaced because there are no service techs in my area. Fourth, I call Lowe's they will not place an order for a new one until they pick up the old one and what they want to do is to simply give me a refund so "I" can re-purchase a new unit, but the sale price will not be honored, and once again the replacement is not available for over a month! Every time I call and talk to someone, I am told that my "case" is being escalated and I will receive a call back from management, but I have yet to ever receive a call back. So now I am still living without a refrigerator, I've lost $300 in groceries, missed a day of work because they would not pick up the busted refrigerator on a Saturday like I asked, and what has Lowe's done to remedy any of this? They offered a $25 gift card for my inconvenience. PLEASE PLEASE PLEASE go elsewhere for your appliances. read more

Racheal is an employee at the customer service desk of this Clovis location, she is a horrible representative for this company, I've been a customer of this company as well as it's competitors for years and I have never experienced customer service this poorly until I met with Rachel read more

Be sure to double check your order it's the right one and it's going to be delivered!! They couldn't find my order after 20 minutes of looking!! Compare your order number with what they have to verify!!! Don't believe everything they tell you on early delivery or appliance install: First, I got a call they would deliver in the morning. Nope. Showed up in the afternoon. They called me, not the other way around. Why did even bother calling to deliver early ? Second, They were supposed to do the install and hookup on the washer and dryer. Nope. They don't install gas dryers. Poorly trained staff!!! read more

We called and asked if they had a specific item. We asked several times if they were sure. We live out of town 30 minutes away. We get there, and sure enough, they don't have it. Clerk ADMITTED he NEVER even looked for it. Wow read more

Worst customer service ever. Go to the fresnovstore on bkacjstobe to ourchasevavwssger and dryer. No one in appliances but people upset as I am. It's as bad as bestbuy. Finally one ksdy comes. I order the washer and dryer with prdedtsks and what do you know. No pedestals. They're out of stock and we gave to wsit a week. Lowes just hired incompetent people. In 2916 we purchased a six burner grillwhen it was delivered it didn't gave knobs and the ones in the truck weren't the ones for the grille. This happened at the Clovus store. When I found out that lowes contracts to White's Delivery. Everything came clearer. Those people are awful and they also deliver for Macys. UGH read more

Terrible customer service. No one knows anything about anything or takes responsibility. Returns are always a pain. Drive here, get a polish dog, and drive to Home Depot to actually get some service. read more

We had Lowes do a large modernization project in our home replacing cabinets, countertops, backsplash and flooring in our kitchen plus walk-in tub and shower in our bathrooms. Their design consultant, Kelley guided us through an endless array of choices and she and Katrece helped ride herd on the various contractors involved. It was a long process but we're delighted with the end results and wouldn't hesitate to use them again. read more

We will be having carpet put on our stairs marble to carpet which was disclosed to chris .we selected carpet , padding and had a person come into measure. On 11-4 -20 I got a call to disclose final cost of 660.33 . I had to open my mouth and confirm something like the haul away and was it included and he said no it wasn't so our bill went up to 949.00 . The reason chris caught this was because of me and I was not given the honored price of 660.33 after I agreed to this price first then in a matter of 1 minute it raised. We went in that night to pay the fee because honestly during covid we dont want lots of people in and out of our home. I feel and would of liked this business to honor the first quote . That was not even an option from there part nor a discount this mistake was theres no mine read more

If you need something on Home improvement or make you Home nice form this place you will get like this they said will sent someone come to fix it but no one call me after the mess done ugh I'm think they will tell me dream on first and last for me read more

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If I could give NO star I would. We ordered a LARGE amount of carpet and from the get go it was horrible. We should have known. Excuse after excuse on why things were not ordered when they say or why phone calls are not returned. VERY disappointed!!! Was told our carpet would be here the 17th. I had to call to find out from desk clerk oh it had been ordered it will be here friday the 19th. Then I had to call back today to be told it SHIPPED today only!! Customer service is out the door with this company! I strongly recommend using ANY other company for your flooring needs read more