I recently visited Ace Hardware on Champlain Drive in Fresno and was very disappointed with the…read morelevel of customer service I received. While searching for a specific item, I approached several employees for assistance. Rather than taking a moment to help or walk me to the product, I was simply pointed toward the other side of the store and left to continue searching on my own. One of the reasons customers choose a neighborhood hardware store over a large box retailer is the expectation of knowledgeable, helpful service. Unfortunately, that was not my experience during this visit. I felt ignored and unimportant as a customer. Based on this experience, this will likely be my last visit to this location. Customer service is what keeps people coming back, and if improvements are not made, I believe the store will continue to lose loyal customers.

My husband bought a Traeger smoker last week. It was assembled and delivered today. Stuart let us…read moreknow when he was coming and was very knowledgeable. Answered all questions, gave us some tips, and gave us names to call with any other questions. Thank you Stuart!

There garden center deals are coming hot this spring!…read more I bought a few bougainvillea plants, bags of soil, three pots, volcanic rock, and lawn fertilizer all for under $150. Not to mention they had a sale on bags of mulch, 5 bags for $10. Typically these are $5 per bag, which can really add up, so saving $3 per bag is huge! I did the math and with delivery this was by far the cheapest mulch sold in the area. Normally, Gallo winery is the best deal for mulch, but I was saving $70 dollars going with Lowes and that included delivery. I ended up buying 90 bags and got it delivered for $280! Get your Spring yard vibe on!

In today to find a light bulb for a light fixture that I bought at Ashjian lighting. When the light…read morefixture was installed 4 years ago I thought they had left me a few light bulbs but I couldn't find them. So I headed to Lowe's with the light bulb in hand and to my surprise, Lowe's had the exact bulb I needed. 3 bulbs for $13. I guess I don't have to worry about that task again for another 5 years. Hubby and I went through self-check out which is pretty easy. If we needed help, there was a Lowe's staff member standing less than 4 feet away that I'm sure could have helped us.

We went in and found what we needed pretty quickly but just a bit of a complaint, while the cashier…read morewas loading wall brackets for modular shelving she loaded them facing me and three of them came through the cart and 2 hit me and one hit my best friend. We didn't even get a sorry from the cashier and we walked away with some gnarly bruises. Maybe in the future there could be a better way to put them into a cart.

Ordered my island countertops here. Jessica was so kind and very helpful. She's very knowledgeable…read morein the area too. A lot to choose and consider and can be so overwhelming. We also like to go here for the kids workshop.

I'm honestly shocked by the difference in customer service between the Clovis and Fresno locations…read more We were trying to return a generator after continuing to have issues with it, and the experience at the Clovis store was absolutely awful. We followed the instructions we were given for draining the generator's gas, but, as anyone who owns one knows, it's almost impossible to get every last bit out. Instead of trying to help or being understanding, the staff immediately became rude and argumentative. My husband even offered to take it outside himself to dump the tiny amount that was left, and they completely overreacted, saying they were "late," that it was "against the law," and refused to help us at all. The attitude was unbelievable. After leaving frustrated, I called the Fresno location and spoke with JR, and WOW -- what a difference. JR was professional, calm, understanding, and actually wanted to help solve the problem instead of creating one. That is what customer service is supposed to look like. Because of how we were treated at the Clovis location, I will never shop there again. From now on, I'll gladly drive farther just to go to the Fresno store where customers are treated with respect. Though I may have been treated better if Matt was actually working, but since he can't control how rude his staff is. especially when you're sending that kind of money on a piece of equipment.

They rearrange the store and made the rows so narrow only one person can block the row. Rows now go…read morethe full length of the room so you can't shop for for what you want. Management also block the rows restocking. Manage is roud, and not helpful.

Appreciate all of the help from Fresno AG!! Everyone is welcoming and super knowledgeable. Paul…read morewent above and beyond to help us get the right grill for Father's Day!! Highly recommend going here over the big name corporate stores. We definitely will be back, 10/10!!

Our go-to hardware store in the neighborhood. We'll definitely go there first before heading to the…read morenorth end big box stores. Everyone at FAH is so friendly and helpful. They genuinely want to help their customers. You are never an inconvenience to them there. Good selection. Good pricing. Knowledgeable staff. Plenty of parking.

I went in for a some small hardware, and needed a piece of chain cut. A fellow was trying very…read morehard to help, but seemed new and didnt know how to use chain cutter. I asked another employee, also new ( it was her 2nd day)that couldnt help.... and managed to get the chain cut myself the rest of the way with a multitool on my keychain. I went up front to pay for it, and 1 cashier told me the other line was faster( she was doing a credit card application) . I went to self check out and discovered i cant buy the chain there. I stood in line for another 5 minutes, and the cashier and another employee couldnt figure out how to charge me for 2 feet of chain, I took a picture of their part number and showed it to them. A whole lot of new employees that havent been trained, thinking thats a management problem? 30 minutes to do something that shouldve taken 5-10, and could not accomplish it

Awesome help Awesome customer service very friendly customer service. Very clean and organized storeread more

I walked into National Hardware looking to purchase a double keyed dead bolt lock. Lisa said, let…read moreme look at it and said give her a few minutes and she would get the key to work again, as i walked the store to find that National hardware has so many different items and the guys and gals that work there know there stuff. This is my go to for Plumbing and electrical etc. Very knowledgeable staff. Thanks again.

Very overpriced & totally rude customer service here. For some reason, they make it a point to…read morechange prices depending on their mood. You are better off going to Fresno Ag. You can always get Fast-Friendly service with a smile instead of a hiss-and-a-growl attitude! Stay away from National Hardware Supply! Go to Fresno Ag, they are very helpful, better return policy and much better experience overall.

Lowe's On-line Service: 2026 June 23 (3.41 of 5)…read more When you purchase products through the internet without first inspecting them, you're either satisfied with the product or disappointed with them. We've placed orders from Lowe's, but this time getting to the products itself on-line was quite a challenge. The page kept kicking us out. Perhaps that's a sign, yet we didn't give up. We found success after the third try. (2.75 of 5) Delivery: FedEx delivered our goods. The delivery person was awesome. He had great manners, was professional, and make the transfer seem easy. This wonderful person did not present himself with distress even after picking up three heavy boxes from his truck to our doorstep. (5 of 5) Product: The items we ordered were just okay. The cushions were vacuumed-packed and did not fluff-up like advertised. As far as comfort level, we'd say these are nice for short periods of time. Personally, we feel they may not last very long, but that's on us for not going to check on the product and order only after seeing images of it. We're just glad we didn't pay through our nose for these products. (2.5 of 5) Overall, our experience this time was a 3.41

I went to purchase pavers and Sean, the manager, was amazing. He provided exceptional customer care…read moreand did it with an awesome attitude. He and John even loaded my car for me. I later came back to make another purchase, and a gal from fulfillment was gracious enough to help me as well. I wish I knew her name because she was also very professional and helpful. Great job, Lowe's! Your team's outstanding customer service truly made for a great experience.