Lowe's On-line Service: 2026 June 23 (3.41 of 5) When you purchase products through the internet without first inspecting them, you're either satisfied with the product or disappointed with them. We've placed orders from Lowe's, but this time getting to the products itself on-line was quite a challenge. The page kept kicking us out. Perhaps that's a sign, yet we didn't give up. We found success after the third try. (2.75 of 5) Delivery: FedEx delivered our goods. The delivery person was awesome. He had great manners, was professional, and make the transfer seem easy. This wonderful person did not present himself with distress even after picking up three heavy boxes from his truck to our doorstep. (5 of 5) Product: The items we ordered were just okay. The cushions were vacuumed-packed and did not fluff-up like advertised. As far as comfort level, we'd say these are nice for short periods of time. Personally, we feel they may not last very long, but that's on us for not going to check on the product and order only after seeing images of it. We're just glad we didn't pay through our nose for these products. (2.5 of 5) Overall, our experience this time was a 3.41 read more

I went to purchase pavers and Sean, the manager, was amazing. He provided exceptional customer care and did it with an awesome attitude. He and John even loaded my car for me. I later came back to make another purchase, and a gal from fulfillment was gracious enough to help me as well. I wish I knew her name because she was also very professional and helpful. Great job, Lowe's! Your team's outstanding customer service truly made for a great experience. read more

I have a sales rep at the Fresno LOWES I work with. I finally decided what I want and thought I take care of it over the phone to save time and avoid coming in. I kept calling and calling and no one would pick up, the phone kept ringing. I tried for hours throughout my work time but no one would pick up so I decided to show up in person after work to place my order. When I got there and seen my sale rep, all happy to announce I finally decided which blinds I want. I even shared with him I been calling the stores all day but the phone kept ringing. He straight admitted he sees I calls and not pick up. Another sales clerk worked right next time him give me the uncomfortable pitty look. I am speechless and was humiliated. I ended up financing with Lowe's and he informed they dont have the option of 36 months interest free (roughly around that timeframe) but he will call their finance dept next morning and get it corrected. Provided his email address for me to reach out for an update. I emailed the next evening, he never responded. It's been weeks and still no response. I have to call myself to get it corrected. He already provided me the quotes when we first met. When he took down my order, with my quote right by his side, i still repeated to him how I want my blinds to remind him. Order printed, I tried to double check but he rudely tells me to signed it. When the blinds came and the installer put it up, it was the wrong order! REAL BAD EXPERIENCES WITH LOWES FROM START TO END! read more

Location: Lowe's Blackstone Date: November 19th, 2025 Service: Christmas decoration shopping I totally forgot that Christmas is next month. I decided to go to Lowe's to pick up some holiday decorations they had a lot of inventory that came in plenty for you and your family to choose from. If I had a question, one of the sales representative is right near me and would answer it immediately. read more

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We recently bought a dryer here. We had searched online for the best price and this was it. We were greeted pretty quickly when we got the department, confirmed what we came for and checked out. I don't care to purchase from big box stores but this was a seamless process. read more

Worst customer service of any Lowe's I've shopped at. Their employees avoided helping me. Didn't greet me when walking in their proximity. Didn't want to help me load a pressure washer. Wouldn't check me out at customer service (directive per the Store Manager). Also Lowe's, I'm not on your payroll so I will not be using the self checkout and doing a cashier's job. The junior manager I spoke with was cognizant of their abysmal reviews but didn't seem to care about correcting the culture. With Home Depot right done the street with competitive prices, why would anyone shop here? read more

Lowe's Home Improvement - Michael zoning out while staring aimlessly at the seasonal display. Didn't want to help load a pressure washer. - Hardware Stores Near Me - Fresno, California

Lowe's has a lot of stuff we need for our general everyday home improvement and they're slowly phasing out name brands for the cheaper generic brands to cut costs. That's not my biggest issue though. My issue is they've allowed Sunrun employees to setup a booth and these guys are super predatory sales people who are rude. Genuinely they should ban these companies from being in there. I don't want to go back because when my brother said no thanks the guy yells back as we're walking away "Guess you're owned by PG&E" I said we already have solar and the guy was like oh ok. I'd rather buy stuff online and pay a premium than have to come back here to deal with outside sales people read more

Terrible , I called to make sure the have the right tool in hand before go to the store that was an hour away . Surprise to me that the girls behind the costume service didn't want to warrant my tool because it was not the "updated version " what's the whole point of buying craftsman tool when you cannot warrent it where you bought it from. read more

Please be weary of anything customer service or management tells you regarding your credit card statement and discounts. Be prepared to pay penalty fees/interest! After multiple trips to the store and speaking with multiple employees (including management)... we were told the Lowe's card 5% discount would reflect on the credit card statement. Upon receiving the statement and seeing no discount we drove back to the store to get more information. We were told yet again by the original employee and a manager we will see the discount on the next billing cycle. Next billing cycle rolls around and still no 5% discount. Now we have interest fees to pay on our credit card statement that is overdue solely because we were told to wait a second cycle cycle. A 5% discount normally isn't much but when you are spending thousands of dollars on supplies for a remodel, any discount is appreciated. What isn't appreciated is their lack of knowledge and their ability to lie to a customer (especially after speaking with management). This ended up costing us more money and we are left as very dissatisfied customers due to your false promises and fraudulent promotions of a discount you didn't honor. Moving forward please do not promote or promise discounts to your customers if you are not willing to honor them. We specifically used your company for a 5% discount on all the remodel supplies and you ended up ripping us off and costing us much more money than anticipated. Poor customer service Lack of knowledge Misleading promotions read more

If there is a possibility you might need employee assistance, don't shop in the evening. Got there at 8, they're open until 10. The hubby loaded up 4x8 sheets of plywood on a cart. He turned around and the register in the lumber area had closed. With all the middle of the aisle displays and other customers along the way to the front registers, there was no way those sheets of plywood were going to make it through there. I had gone to the countertop area in the back and gotten out the 8' piece of Formica I wanted to cover bottom cabinets in the garage. I needed the little strip that covers the exposed edge of the Formica. Do not ask anyone who works in custom cabinets about Formica. The Formica people all go home at 5. I went to the front service desk to see if someone could tell me if it was in stock or if I could order it myself online. After a bit of finger pointing at each other as to who would be able to answer my question, a girl checked on the computer (using the pic on my phone for the product info). She found the right color and said it could be ordered online. Thank you for your time, nice employee. Quite disappointed this evening as a long time Lowe's customer. read more

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I just bought an ego string trimmer. It was missing a part. Make sure all the parts are there before you leave the store.

Service was great last night! The manager Patrick and Darla helped me and with this hectic season its so nice to have gotten the help I needed. I witnessed The manager help a customer who had lost her keys he did all he could..I was so impressed...These employees had Good energy and very attentive. Also to the guys who helped me with Christmas tree thank u as well! read more

The Lowe's store on Blackstone has terrible customer service. Recently I was in there and the guy where the lawn mower are had a terrible attitude! Rude and a smart ass piece of shit. I would not recognize this place to anyone just because of this asshole! Home Depot takes their time and are much more helpful and professional! read more

I always feel relaxed going into this Lowes. I'm really happy with the new layout of the store. If I ever need assistance, the staff is always available to help. I personally usually use the Lowes app when I need to find something. Directs you from aisle to bay. Very precise. I usually lose a sense of time when combing through the great selection of items. Deals are hidden throughout the store. Keep a lookout for clearance sections. You never know what great things you'll find. read more

Lowe's Home Improvement - Front of store - Hardware Stores Near Me - Fresno, California

A long time waiting people here are not polite or courteous. This corporation is actually hired people that know what they're doing. I needed wood cut. It's been over 15 minutes people keep on saying they're gonna bring someone but they never do. read more

Lisa wanted a new grill for Mother's Day. I got her one of those grille/griddle combo grills from Lowe's. Free delivery free assembly. Ordered last week w a delivery date of today. These people tried to give me the floor model. The delivery driver says he doesn't work for Lowe's (in a Lowe's truck) and that the manager told him "to just bring this grill, she would call and deal w the customer later." I never received any call and if I did I would have told her to shove the used floor model. Fresno Lowe's is crazy to think they can charge someone that much money and pass off a floor model. https://www.facebook.com/lowes?mibextid=LQQJ4d read more

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I purchased a fan from Lowe's on 05/09/25. It does not show up on my app and it states it is under another account. I got a link to track the shipment and it worked once then quit working. I went to the store and they found my order but could not give me access to it. Now I'm waiting and hoping my order shows up but have no way of seeing whether. It's in process or not. But, my real complaint is that Lowe's has the absolute worse customer service setup I have ever run across. You will be happy enough at Lowe's until you have a problem. Keep this in mind when you are shopping and remember whatever you are purchasing is available at other stores. They (Lowe's Corporate) should be required to take customer service training. read more

We love to go to Lowe's to buy and peruse ideas for home improvement. However, we have had two experiences there where we needed help and none was provided. We are both senior citizens. My husband loves to garden all types of vegetables and fruits. We asked for help and no one came to help us. Today (like the last incident) we had about 250 lbs of different soils and amendments. Each bag weighed approximately 50 pounds. It is difficult to unload our basket and transfer the items to our truck. Finally he gave up (again) and loaded as best he could, all the materials he purchased. He had to sit in the truck for a while to catch his breath. We feel that senior citizens with disabilities are invisible. We have not been supported or helped when we needed it. This is shameful and disrespectful. You can do better Lowe's! Be wary if you are going to need help. read more

Same as another review...no one answers the phone at the Fresno Lowe's. On the 4th attempt to call, I drove 15 minutes to the store w/ my phone in hand still ringing. Once there, I was connected to the Visalia Lowe's...by phone...and they took care of me. Props to the Visalia Lowe's. I complained to the Fresno manager about not answering phones and making customers drive to the store for answers/service. He explained they're busy... and that's it. He was annoyed w/ me because he offered me an explanation (they're busy) and I still seemed upset. As I said to the manager, my frustration was that he was OK w/ this lack of service to customers calling the store. No indication efforts would be made to improve this situation. Obviously, my business doesn't matter to Lowe's and they've certainly lost it. Not that they care. read more

I have to say I have never had an experience like this before at any store. I bought river rock online and picked them up curbside. When I got home, I saw that they were the wrong product. I started a return. I had Lowe's pick them up because there was no option to return them via curbside, and I couldn't bring them inside to customer service, which I find absurd (8 bags 50 lb each and I'm disabled). The truck came and picked them up two days later. I asked if my account would be credited immediately. The driver said as soon as they get to the warehouse later that day. A few days later I still had not received my refund, so I called the 800 number and was told it can take 3 to 10 days. Well, OK. I called again a few days later and was told it could take up to 10 BUSINESS days (it had been 8 then) so I should call back in 2 more days if I haven't received the refund. Well, OK. Today is Day 11. So I called them back and was told they'd have to connect me to the store. Really? So I call the store and was immediately put on hold for 30 minutes after it ringing forever! I hung up and called back. I finally got a CSR and told her I'm checking on a refund I never received. She put me on hold again...and I have been waiting for another 40 minutes and counting!! I really am beyond upset. I will just contact my bank and dispute the charge at this point. I will NEVER buy anything from Lowe's again. read more

Getting Christmas shopping going. Came here to get a gift card and luckily they had all different gift cards including Starbucks! Got a Lowes and Statbucks gift cards. Saved me another stop! Went to checkout and the worker was happy to to show me how to set up the Lowes giftcard and add the amount of funds I wanted. Clean, safe and practiced! They have a holiday area too! Good service and store! Recommended! read more

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I was picking up some saws I needed for a project and Donovan and Desiree were very helpful. Kudos to both of them as well as the manager that helped with an issue with a gift card I was having at the register. read more

First they take out all cashiers and now only open half of the self checkouts. At least open all the self checkouts. This is where management fails. It's such a simple fix open all self checkouts. read more

Lowe's Home Improvement - Long self checkout line - Hardware Stores Near Me - Fresno, California

I came to this Lowe's Home Improvement by myself on 08/25/20 as I really needed something organic to fight off white flies that are killing my cucumber plant and making its way to my herbs as well. I researched what stores had Garden Safe products in stock and the Fresno location did at a reasonable price! The other locations like Home Depot had them SO over priced compared to to Lowe's so I was willing to make the drive. I could not help myself for checking out the Garden center and stumpled upon Bell Pepper plants already producing and was so Tempted to buy it! To add it to my garden that I started late into the COVID-19 pandemic. Staff was very friendly and kind! This location was FULLY stocked on everything. No problem finding anything. I am surprised how LOW ratings this location has which is surprising! The Garden section is so beautiful and booming! I can get lost there just being consumed by nature! Overall, if you need your garden needs to not hesitate to come here better stocked and cheaper than Home Depot!!! read more

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Just did a quick run to Lowe's in Fresno to buy Bondo - got the container home only to find out it'd already been used and was 1/3 gone! I didn't have time to return so went ahead and used it. Hey Lowe's- if you take things back double check to be sure it hasn't already been used! I've already run into paint cans that have been used and returned! Not cool!!! read more

My wife and son were in the brick aisle. Fortunately he was far away but my wife picked up a brick and had 4 bricks fall on her, hurting her hand. Instead of helping her there we had to walk to customer service where we then had to wait until I asked a woman at information to get us medical attention now, then she radioed a guy who went to get bandaids. They had no cold pack. Clearly there is no protocols for injuries at this store and upon looking at the bricks in the back the whole setup is an accident waiting to happen. I'm done shopping here unless safety can be improved. I mean look at the picture. Those bricks are tilted outwards. BS man. We're so lucky my kid was away from the bricks read more

Lowe's Home Improvement - Bricks ready to fall on customers - Hardware Stores Near Me - Fresno, California

If I could give 0 stars I would Lori is terrible attitude Is disrespectful extremely rude, not patient, could not answer any questions, face says it all, RUDE RUDE RUDE I honestly felt stupid for asking for help not what you want when you go to a home improvement store! Will not go back to this branch will go every where but here! Made my experience as a new time home buyer terrible. Remorseful for going there. Do not recommend. EVER! Treated coworkers terribly in front on customers made me feel awkward and uncomfortable. read more

i'm amazed with their indoor tropical plant selection. they carry a few different syngonium varieties: pink splash, maria bronze etc. i found several peperomias! they carry more of a variety of peperomia here than the local nursery! starter plants priced at $6.98 & more established plants at $19 & up. they could improve their succulent & cactus variety though & it would be the perfect garden center. they have beautiful pots & some on sale at great prices. also, this lowe's is very clean & organized. customer service is excellent, on hand & ready to help. i always have a good time coming here. read more

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I always buy my paint here and have never had an issue. Right now i just wasted almost an hour waiting for 1 gallon of paint. A guy with a giant septum piercing told me 5-10 minutes. It was 45 minutes of me checking back and forth. It seemed a lot of people were waiting so I figured they were backed up on orders. After 45 mins i asked a new guy that was in the paint area. The color I had asked for wasn't there, no swatch no notes nothing. Completely wasted part of my afternoon. Not to mention while I walked by I heard the guy with the septum joking that he wanted to get hurt so he could go home. Terrible service from him and no communication with his coworkers apparently. read more

WORST LOWES EVER!! I went to get my blinds cut and they cut them an inch TOO SHORT!! They wouldn't replace them even though it was THEIR ERROR! I'm so pissed off, I now have to buy two new ones. I will be going to a different location from now on. DO NOT GO HERE! read more

My experience at this Lowe's was almost comically bad, although it wasn't funny at the time. I needed a single piece of wood cut on a Saturday. I waited around for about 20 minutes after one employee radioed to have someone meet me in the cutting area. No one came and I wandered around the store until I found an employee who offered to cut it. Okay, not so bad....until I got home and realized the cut was 3 inches off! I took this same piece of wood back the following week to have those 3 inches cut off. Again, one employee radioed but no one was available to cut wood. There were at least 6 employees there, but I was told none were trained to use the saw and that everyone who could use the saw was at lunch at the same time. What!?? I am no manager, but how about staggering lunches? How about training more people? How about telling one employee to get off his rear for 30 seconds to help a customer and then go back to lunch? I literally waited over half an hour to get someone to fix their mistake from the previous week, and the actually cutting of the wood didn't even take one minute! Unbelievable what has happened to customer service these days. read more

Lynna in the garden department at Lowe's is my go to person for ANY QUESTIONS about gardening, planting and soil amendments. Lynna is very knowledgeable, friendly and really nice. She is very familiar with the Fresno climate...hot summers and cold winters. She would ask me questions about the particular environment that I plan on planting(full or partial shade, sun, water, etc.) so that I purchase the correct plant/flowers for my yard. THANK YOU Lynna!!!!! I would give Lynna 10 STARS....but with Yelp I can only give her 5 STARS. read more

Don't do curbside pickup unless you want to wait 30 mins for an employee to come out After calling to make sure they even knew. read more

Customer service is crap! Yes I said CRAP I'm walking in ready to spend thousands of dollars ( remodeling my kitchen) and these people are down right rude ! 1, employee # 1 Me ; is there anyone that can help me tile ? With a friendly smile Employee # 1 ; stares at me for about 15 seconds Me : can you help me ? # 1 ; sure We walk over to tile, get there and he says to me in a angry voice " this is not my department "! Storms over where two young ladies were seated banged on window and pointed at me ! Employee 2# 3# ; turn around and resume their conversation, about 5 minutes later comes out of her glass cubicle walks up to me and says " yes can I help you " Me; I'm interested on these tile can you give me some prices and information? #2 ; walks to a nearby table grabs a brochure hands it to me says " you can find all prices and information on the website, goes back to her glass cubicle, resumes conversation with employee #3 Me; I'm pissed but I need to get prices and information, so I walk around looking for information and prices I see another employee # 4 Me; hi how are you doing? #4 ; not very damm good! Me; are you ok ? #4 NO! me ; ok can you please call someone to help me on the kitchen isle #4 ; looks at me like he wants to choke me out ! Grabs phone screams into phone " I need customer service in kitchen isle " Now all I can think of is how much I appreciate my job and that I'm so blessed that I'm still working! I haven't been in Lowe's for a couple of years, I don't remember them being this crappy! Hey I get it they have to put up with a bunch of wannabe carpenters, I know I know I'm venting, it saddens me how bad customer service has gotten read more

Lowe's Home Improvement - Two very unprofessional young ladies, very rude and unfriendly - Hardware Stores Near Me - Fresno, California

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rude, came in friendly asking for help and sammy had an attitude for no reason so fix it.

I bought a house a few years ago and I'm not really a do it yourself type of person but I'm trying to learn. I stop by Lowe's this morning to pick up some weed killer, a new hammer and a couple other things. The layout of the store is easy to fine things. I was able to find everything I needed. I did have one question and I found a super helpful employee that directed me in the right direction. I was in and out in no time. read more

I live less than 5 minutes from Home Depot but will drive across town to go to Lowe's where the customer service is impeccable. Lately, I have become a You Tube girl, that enjoys home projects. I can trust the sale staffs will assist me with each of these projects. I will wonder the store looking for unique ways to create my latest project. I can always count on Gabe in lumber to steer me in the right direction for the materials, Daniel in paint provides guidance on the proper stain or weatherproofing my wood, Scott and Rex in hardware provide the nails and screw. The girls in customer service always are helpful with returns when I buy 1 too many of an item. Melissa helped me set up my Pro acct. There are many others that have gone above and beyond to help. I can always find knowledgeable staff on the floor to assist me, people appear happy with their employment because you can always find the same people to help you. There doesn't appear to be a large turn over in staff. When I go else where, I'm always looking for a knowledgeable sales clerk. It's frustrating to go to a store and not be able to find the proper assistance. Another bonus is they are not masked! Thank you for giving us a normal environment to shop. Good job Lowe's, you have proven to offer your customers a pleasant shopping experience. Thank you for all your help. read more

Worst return policy ever made an order online for $4000 some of the stuff I ordered kept getting delayed so I went into the store bought them the ones I ordered arrived 3 weeks late I went into the store to return them all I wanted was store credit they told me the return had to go on the credit card which I explained I did not have that card anymore as it was hit for fraud and I cancelled it they made me wait 45 mins they told me they could help me we have spent $40,000 on out pro account this year I am cancelling the account and will not do business with Lowe's ever again the return was only $145 terrible customer service. read more

Spent a significant amount of time on thier website to grove them business so I can pick up a generator at thier north Fresno location It kept telling my to pick it up in Los Angeles So I called thier help line ... of course it is automated and can not talk to a live person So the help line wants to call me back It's Wednesday before thanksgiving . How busy can they be. Obviously they are more important than I am or they are completely understaffed If no response comes soon , Response came 30 minutes later Nice rep but I am not in front of my computer. I'm driving. These vendor have no concept on the customer time After talking to the rep , she told me how to navigate the web site. I have done it exactly as she proscribed and it defaulted to Los Angeles I'm attempting to Lowes the business but if they can't get this part done....... We'll Home Depot has it for the same price across the street! read more

FYI- if you are building anything. They will only refund your money on your items within 90 days with a receipt. Even if you only need to exchange the item for something else. And it's in the original package and they still sell the item! They will not let you bring it back or exchange it. This is impossible if your building a home and something might not get installed within 90 days. This is very bad business! read more