Continuing to boost here. There's absolutely ZERO reason for Lowe's to be 2-star other than people would rather bitch and moan than ever say a good word when things actually go as expected, which is 99% the case daily. I've never even remotely had a mediocre experience at any Lowe's. The store is clean, well kept and stocked, and the staff couldn't be more courteous or helpful. read more

The Worst! We ordered doors in July and they are sitting at the store and we are still waiting for one door that came in wrong. No contact whatsoever from the person in Millwork. You can't get a hold of anybody in the store to help. We have been charged for a purchase that We never received at our home. We were supposed to get a call back from the person who works in Millwork and that never happened. Do not even waste your time shopping at this Lowe's. We will never make this mistake again. read more

The Lowe's Home Improvement Store we used was in San Fernando. Sometimes it is impossible to leave a review on that Lowe's Home Site. So here I go again on YELP catching the Best of the Best at Lowe's. Would be nice to have a Lowe's site that we could praise the staff that work so hard, instead of going to other sites. Please work on this. Your employees deserve to hear how great they're doing working for you. NOW, I want to thank David and Victor for their delivery of our new refrigerator today. They were AMAZING in all aspects of the delivery they made. We are SO HAPPY they were the ones that delivered. They deserve much more than a 5 star review...they should get 10 stars. read more

Came to get a microwave and plants, I must say it was the best experience. Don't know why this location has low ratings, I thought everything was great. Service was very good, I interacted with staff from the floor, cashiers had no issues. The prices were really good. The facility itself was clean and organized. I do have to say that I came in very early but overall, it was a really good experience. There's plenty of parking. read more

Great location, plenty of easy parking and well stock store. Service here was friendly and helpful. The prices are great, be sure to sign up for their rewards program for free delivery and money back. read more

Amazon, move over. You are no longer the cheapest for every single thing. After my French Door LG gave up on me, it was time for another four-figure fridge purchase. I was sick of that bottomless pit freezer that you could never find anything in anyway. I hit up Lowe's first to see how things looked in real life. The fridge I chose is just awesome. Outside doors are smooth and clean. Inside the fridge is a secret filtered water dispenser. Up top is an ice maker that knows when to stop. Under $900 and $120 cheaper than the Amazon price. And everything in the freezer is easily visible as soon as you open the door. Delivery is free, but there was a $50 charge for the LG haul away, which I had to choice but to pay. On the plus side for us Burbankers, there's a new-fridge-rebate-program with a $50 cash rebate for any new fridge, which increases to $75 if purchased in the city of Burbank. Delivery day was a breeze. Lowe's calls you the night before with a time window and tons of text messages in the morning about when you are "next." The guys were super careful and even hauled away the giant fridge box. Brick and mortar is not dead! read more

Lowe's Home Improvement - Brrrrr. - Appliances Near Me - Burbank, California

Clean store, great selection of products, and excellent service from every employee we encountered yesterday evening. Eddie in tiles was incredibly helpful and went above and beyond in helping us. Also the prices are quite reasonable with some great member deals. Thank you!! read more

Waiting 20 mins, after asking 3 separate people for wood cutting services. No workers walking the floor on a 1/3 of the store. If you're looking for help, don't come here. read more

Lowe's Home Improvement - Wood cutting with no support - Appliances Near Me - Burbank, California

Bad customer service. Hope depots return line is super quicker and efficient. This place has one rep attending returns and the line is long. Please evaluate this process with operations. Terrible. read more

This store is very clean and organized. It is easy to navigate and find items. Employees are not that friendly. It feels like they are hiding from customers. I was looking for an item and I couldn't find anybody to help me. So I had to check online to be able to find the item. Five stars for the garden. They really beautiful plants and trees to purchase. They have a big selection of cleaning supplies and plant food. They don't have cashiers and it's only self checkout. They have customer service which only does the returns not purchases. Parking is easy to find since it's located in the Empire Center. read more

See all

Extremely disappointing and disturbing experience at this Lowe's location. On September 24, I picked up an online order from Lowe's. After getting home, I discovered that the Dremel appeared to have been previously used, produced an error when I tried to use it, and the battery's charge indicator was partially detached. On September 25, I went to the Burbank location because it was closer to my home. I brought the item back and asked for an exchange. Instead, I was told that only a refund was possible. I then tried to resolve the issue by purchasing another identical unit and returning the defective one through the normal process. The return was processed by Lowe's employees. Unfortunately, after opening the replacement unit, I discovered that it also appeared to have been previously used and was missing a component. I returned to the store again because I simply wanted to purchase a NEW, complete and working product. At that point, a manager named Luis became involved and called the police. I had receipts for the purchases and returns, and all of the merchandise involved had been paid for. I was not trying to take anything without paying for it. After the police arrived, I left the store and went to my vehicle. The officers approached me outside, next to my vehicle, put me in handcuffs, and detained me. They examined my receipts and searched/inspected my vehicle. After reviewing the situation, they released me. Being placed in handcuffs and detained outside a retail store when I was trying to resolve a legitimate problem with products I had purchased was an extremely stressful and humiliating experience. I understand that a store can contact the police when it genuinely believes a crime has occurred. However, given the receipts, completed transactions, and circumstances of this situation, I believe Lowe's should seriously review why this was escalated to law enforcement. I also believe Lowe's should investigate how multiple products sold as NEW could appear to have been previously used or incomplete. I am asking Lowe's Corporate to review this incident, the conduct of the manager involved, the transaction history, and the store's surveillance footage. I would strongly encourage management to investigate what happened here rather than treating this as a routine customer-service complaint. read more

The employees at the Burbank store are absolutely outstanding! Louie is one of the most professional, knowledgeable, and accommodating managers we've had the pleasure of working with. Our company has been shopping at this location for many years, and the service has consistently been exceptional. Over the years, we've purchased everything from appliances to flooring, and each experience has been positive from start to finish. The staff is always friendly, helpful, and committed to making sure customers are taken care of. It's refreshing to find a store where customer service is still a top priority. Highly recommended! read more

Big thank you to Reginald in the appliance center. We needed a special size refrigerator and an afternoon delivery time. Reginald scheduled everything. He made sure that I also got the hose supply line for the ice maker. Great job! read more

Lowe's Home Improvement - Thank you! - Appliances Near Me - Burbank, California

Only went to the garden center today. Understaffed which makes it very difficult for the 2 employees working there. A garden employee named Milton went above and beyond to help me with cement pavers and load my car. If I ran this Lowe's, Milton would be promoted, also the helpful cashier gal whose name I didn't catch. read more

Located in Burbank Empire Center, this is a nice, clean, big Lowe's with a great nursery/outdoor section. I've been here a handful of times to purchase window treatments, xmas tree and decor, and plants. All our purchases have been satisfactory, with quality products. Will definitely return for future home project and plant needs! read more

See all

Purchased a portable air-conditioning unit three days ago tried using it today. It's not working, took it back to the store. They refused to return the item because return window is 48 hours only asked for a supervisor this circumcised looking dude came to tell me he can't do anything claimed he's a supervisor but in reality he's an assistant manager. I was 10 hours past the return window and he wouldn't help, called corporate complained, and was able to return it at another store.. he was telling me a sales associate failed to notify you about our 48 hour window. It's not even on the receipt. How would I know you have a 48 hour window to return an item if it's not on the receipt and no one told me anything about it. What a joke. This jokester wasn't feeling well that day or maybe more. Who knows. Clearly needs more training to handle customer service. read more

Lowe's Home Improvement - The guy that didn't want to help. - Appliances Near Me - Burbank, California

Management.. literally went there with the issue of purchasing something a few days ago that doesn't work and the employee suggested that the manager could possibly do something to fix the situation.. The manager's response was "once it's used, there's no refund" .. Called the Lowe's in Northridge and an employee Cindy told me to bring in and they would either refund or store credit.. Burbank, do training with your system.. read more

Went there yesterday looking for an item on their website (cleaning supplies) a full aisle. Went up and down, asked for some help as I couldn't find what I needed, spoke to several people who really couldn't care less, they were just there to get a pay check. Finally found someone who looked up what I needed, we don't carry that, then why is it on your website? In the past, going to that location, only one cashier was there to check you out, other staff just walking around. It's no way of running a business. With this in mine, you wounder how much longer a store can stay in business read more

Just go to Home Depot. Don't waist your time here. Today October 4th my wife kid and I go into the Burbank store to purchase couple of ceiling fans and washer dryer set. Waited by the appliance department for about 10 minutes before walking to customer service and asking if someone can come and help us. Went back to appliance department and waited another 10 minutes to we saw an employee walking by. Went asked him if he can help us or page someone so they can help us to purchase the washer dryer set. He said he will page someone and went away. We waited another 10 or so minutes and decided we are not going to purchase anything from Lowe's and walked to the exit. As we are walking out, I asked an employee to call the manager. It to nearly 5 to 10 minutes for the manager to show up I told her my experience, she just shrugged and said OK. she did not apologize, did not offer to help, just OK. I emptied my cart, 2 ceiling fans, and some other item right in front of her, and she just walked away. read more

I had a very disappointing experience at this Lowe's. The staff at the front checkout were extremely rude, unprofessional, and disrespectful. Instead of treating customers with basic courtesy, they spoke in an abusive and inappropriate manner that made the entire experience uncomfortable. read more

FERNANDO AT DOORS AND WINDOWS SECTION WAS AMAZING!! He helped us with everything. Rang us up. Helped another 5 customers while helping us. All while every other worker was standing around stalling. Fernando you deserve a raise!! Thank you read more

Do not buy from Lowe's. They restock items such as fans that do not work and then tell you that your purchase is not refundable. If you're gonna make any purchase at all at Lowe's, make sure you use a credit card so you can file a complaint with your card holder. read more

I had a confirmed refrigerator delivery scheduled. After that, they said they were canceling the delivery and I would have to reorder the appliance. I could not reach a person that took my situation seriously. If corporate doesn't help me, I will permanently close my account. You don't realize how bad Lowe's customer service is until you have a problem. read more

Extremely disappointing and disturbing experience at this Lowe's location. On September 24, I picked up an online order from Lowe's. After getting home, I discovered that the Dremel appeared to have been previously used, produced an error when I tried to use it, and the battery's charge indicator was partially detached. On September 25, I went to the Burbank location because it was closer to my home. I brought the item back and asked for an exchange. Instead, I was told that only a refund was possible. I then tried to resolve the issue by purchasing another identical unit and returning the defective one through the normal process. The return was processed by Lowe's employees. Unfortunately, after opening the replacement unit, I discovered that it also appeared to have been previously used and was missing a component. I returned to the store again because I simply wanted to purchase a NEW, complete and working product. At that point, a manager named Luis became involved and called the police. I had receipts for the purchases and returns, and all of the merchandise involved had been paid for. I was not trying to take anything without paying for it. After the police arrived, I left the store and went to my vehicle. The officers approached me outside, next to my vehicle, put me in handcuffs, and detained me. They examined my receipts and searched/inspected my vehicle. After reviewing the situation, they released me. Being placed in handcuffs and detained outside a retail store when I was trying to resolve a legitimate problem with products I had purchased was an extremely stressful and humiliating experience. I understand that a store can contact the police when it genuinely believes a crime has occurred. However, given the receipts, completed transactions, and circumstances of this situation, I believe Lowe's should seriously review why this was escalated to law enforcement. I also believe Lowe's should investigate how multiple products sold as NEW could appear to have been previously used or incomplete. I am asking Lowe's Corporate to review this incident, the conduct of the manager involved, the transaction history, and the store's surveillance footage. I would strongly encourage management to investigate what happened here rather than treating this as a routine customer-service complaint. read more

Hello! I'm a loyal customer of Lowe's in Burbank for more than 20 years. It's good to have deal with them. Ivan in appliances is very helpful and attentive .The problem is Electrolux it's a company which provides extension 5 years warranty .They are irresponsible and absolutely do not take care if you have this kind of insurance. You can sit the whole day waiting and they do not come!!! Awful business !!! Thanks to Ivan who helped me and managed with them. Ask IVAN if you get to Lowe's appliances department .He is the best! read more

Eric and the garden center was very helpful He gave great advice was very knowledgeable and walked around with us and advised us on which plans to select read more

What a shame i thought if we purchased using our lowes credit card they will be able to accept a return even past 90 days they dont even give the lowest sale price tskk But customer service was really nice she tried to help me but manager was so strict anyways lesson learned shop less at Lowes read more

Despite spending almost $11,000 on appliances with Lowe's we cannot get the install we paid for!!!! Over 3 hours on hold with customer service and 2 install appointments that were completely ignored by Lowe's. Ordered a washer and dryer and induction stove from Lowes and purchased it with installation. The order was delivered on time but they didn't have an install kit and said I needed to purchase it. No where on the website did it say I needed an install kit, I would expect this to be included with the online purchasing experience. I would have paid for it to avoid this nightmare. I spent 1.5 hours on the phone between Lowe's and Maersk (their third party install company) and they told me the install was rescheduled for Wednesday. They didn't show up. I spent another hour on the phone on hold and redirected from Maersk to Lowe's and then Lowe's hung up on me multiple times. This have been the most frustrating process and I'm deeply disappointed that this is how Lowe's treats customers that spend thousands of dollars with them! I finally rescheduled for Saturday (8/29) and AGAIN THEY DID NOT SHOW UP!!! I even confirmed the day before but they continue to fail us. We are not able to cook anything nor wash anything for a week and we don't know when this saga will be over. PLEASE LOWES, MAKE THIS RIGHT read more

Do not EVER buy an appliance from this location. They are horrible, will deliver damaged appliances to you, and then won't respond to your customer service requests until you post something on Twitter about your experience. read more

Lowe's employee Andrew (tall scruffy guy) tried telling me I couldn't get a price adjustment on an item that went on sale a day prior. I knew company policy stated I had 30 days for the adjustment...I guess he was just too lazy to do his job. Manager came and was more than happy to assist me. Maybe Lowe's should reconsider training their employees on company policy again. Don't shop here..go to Home Depot instead. read more

Worst customer service ever. Don't come here unless you want to loose a lot of time waiting for one of their employees to help you out. They pass the buck from any responsibility and management doesn't care much!! Don't support such a poor quality store! read more

Came in to the store with a game plan. Found out after maybe 45 minutes in the store that the plan wouldn't work. Hugo went above and beyond helping me redesign my project. Big thanks read more

Boy this was a busy place on the weekend. The season has changed and people are ready to start planting their vegetables and flowers. I went to the refrigerator section which was also busy. I was able to look around the store without any interruption. Boy there is too much of a selection. I am giving a four rating because no one approached me for assistance. read more

See all

I use to think Lowes was better than home depot based on service and return policies but I am mistaken - bad service and bad return policy. Buy your stuff from home depot, if you go beyond the return policy, they will at least give you credit. Im building a home and probably spent over 20k, Lowes wouldn't even exchange a $25 item while home depot took back two door witj credit and both were ordered a year ago. read more

Went in this morning for a couple of items and to get copies of my house key. It took me 3 times to get someone to come and help me. Thank goodness Claudia the assistant store manager was there to help out read more

This would've been the third time buying paint here, but nobody showed up to help us. We asked 3 different employees if there was anyone that could help in the paint department and every time they said they would call and send someone. We were very patient and waited about an hour and nobody showed up. There were other very frustrated customers waiting. We ended up leaving. Never giving them our business again. read more

If you're looking to avoid the other big box depot? Try Lowe's. They carry comparable products. I'm personally avoiding retailers that outwardly cooperate with ICE in their outrageous roundups of day workers. Lowe's was a few miles further than the competitor, but I can feel good about where I spend my money, thus voting with my wallet, a powerful tool. My most recent visit I bought a dishwasher, a major purchase I wanted to be careful about. The store had two associates at the appliance service desk and my helper was incredibly well informed about features, including whether the interior was plastic or stainless steel- apparently the difference between life-length. Installation costs were tallied at checkout and expect to roughly double your price for delivery and setup unless you're splurging on top shelf models. I had a lot of fun cruising the aisles for lighting and made an impulse buy when I saw the RGB LED lighting ropes. The garden center is worth the look, and while you're there? Stock up on cleaning potions, trash bags and kitchen essentials. I'm subtracting one star for slow response time from the installation department. read more

Stopped in to pick up supplies to paint a bedroom. Service was very helpful and I'm fairly certain I have everything I need to complete my little project. Two cans of paint, scrapers, rollers, tape, brushes, plastic, trays etc. I spotted veteran parking out front and they offer a 10% military discount, my son wasn't with me so I couldn't use that but nice to know. The purpose for my visit felt like things were coming very full circle since it's my sons old bedroom I'm painting to turn into a guest room since he's moved out to serve our country. Found what I needed so I'd recommend- not sure how they compare to a Home Depot but the prices seemed fair, fingers crossed my guest bedroom refresher project comes out nicely. I may be back for some other items, plants/mirrors etc. read more

Lowe's Home Improvement - I'm fixin to park my car right next to these spots and wait for the hottest vets to pull up ;) - Appliances Near Me - Burbank, California

Garden center has sad, poorly trainied employees. The restroom should be an embarrassment. read more

Lowe's Home Improvement - This is the men's room in Lowe's Burbank store. I wonder if they have the tools and parts to fix this correctly? - Appliances Near Me - Burbank, California

I went to the appliance department at Lowe's on March 10th shortly after the noon hour and was assisted by an awesome employee named Michael. I had a lot of questions about a microwave/convection oven. Michael went above and beyond in being helpful! The kind of customer service he provided is a rare find today. Our next purchase will likely be a new refrigerator, and I will return to Lowe's for that. read more