I always try to shop at DIY instead of the other big hardware stores in Burbank. Always have what I need and the workers are always helpful and friendly read more

DIY Home Center Burbank - Maggie helping out at the resisters - Hardware Stores Near Me - Burbank, California

I discovered this place because of their Halloween decorations, and I'm sad to see a second year in a row they won't have them. You're located in Goth Central in Burbank and no Halloween decorations? Crazy. Even more disappointing now is I walked in and was greeted with an AI generated add. As an artist, I want to support small businesses when I make my art. But if DIY is using A.I. instead of supporting local artists I won't be shopping here anymore. Support the community that supports. AND BRING BACK THE HALLOWEEN STUFF!!!!! read more

DIY Home Center Burbank - A.I. Slop - Hardware Stores Near Me - Burbank, California

Decades of loyalty, dismissed in minutes. I have patronized this location for decades, going back to before it became the store it is today. I've spent thousands of dollars here on paint, tools, hardware, and lumber. I have consistently made this my first stop because I believe in supporting independent businesses. This morning, before 8 a.m., I briefly parked my van in the quiet parking lot to take my vitamins and brush my teeth. I had been there only a few minutes when a man operating a forklift started honking at my van. When I stepped out, he told me, "You can't camp here. You've got to move." I explained that I wasn't camping and that I was a longtime customer who had supported this business for years. That apparently made no difference. He continued telling me it was private property and that I needed to leave. I understand that a business controls its parking lot. What I object to is the aggressive, dismissive way this was handled. A brief stop to brush my teeth was treated as camping, and explaining myself accomplished nothing. I left feeling humiliated, unwelcome, and deeply disrespected. My years of spending money here don't entitle me to special parking privileges. They do make it especially disappointing to be treated this way by a business I have deliberately chosen to support. Management should take this seriously. One interaction has made me reconsider decades of loyalty. This is how you drive away a customer who has repeatedly chosen your store over the big chains. read more

I went for one screw and got an education. Boy do they have screws and everything else. They know about every single thing and they are very helpful. Also, quite cheerful and very sweet. They say hello when you walk in and goodbye when you leave. Prices are great. I would definitely come back. read more

I have an account at this store and by lots of mechanize for my 11 apartments. Today I went into the store to buy a 16in roller and get a key cut. Since they didn't have to roller I wanted, I left the store. Then an employee came out in the parking lot and accused me of stealing. I showed him my car key in my hand. The employee walked away and did not offer an apology. I will never shop in this store again and urge others to shop elsewhere. Accusing innocent people of stealing is something I will not tolerate and neither should you. read more

Love this place! It's our go to for hardware and plants. Love the kitchen and seasonal aisles as well. Staff is always helpful and friendly and there's plenty of parking in their lot. read more

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This store is very close to my house so I drop by here every now and then, not for hardware or home improvement purposes, but for plants. They have a very good selection of plants here, common varieties and some rare ones, too at affordable prices. It's not even half as big as Home Depot or Lowe's but they have all the materials you'll need for quick home repairs. I'm not sure about customer service because I never had a need for assistance. I just grab what I need and pay for it. Side note: don't be surprised if you find two beautiful cats inside the store. I forgot their names but they actually live here and taken care of by the staff. read more

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I like shopping here but it loses 4 stars for taking away the Halloween decorations. This is the 2nd year in a row where they haven't put out any Halloween decorations for sale and I'm pissed. Why do I have to go all the way out to Lowe's or Home Depot to buy decorations? Why do they hate Halloween?? Why do I have Christmas stuff in my face in SEPTEMBER??? read more

Nice home improvement store that has almost everything you need. Not as many options as a Home Depot or Lowes, but it has nearly one of anything you might need. Very nice to have in the neighborhood. It has more of a local charm to it. I prefer to support this store whenever I can as opposed to the larger stores. read more

Always go there for paint and Halloween. Where's the Halloween??? I had to buy my paint listening to xmas tunes in early October- a nery a pumpkin in sight. WAY too soon for xmas. I prefer my hardware stores to observe seasons correctly. Please bring back spooky. read more

This place has plenty of parking out back which is great. They have a wide variety of merchandise and seem to get holiday items that other stores don't get. Need one mason jar - you can get it here. Cast iron pan - yup. This reminds me more of an old school hardware store which I love. I also like their plant selection - they have better plants - quality and variety wise than the other larger improvement stores Staff here is very nice . On the way out I noticed a cooler selling fresh chicken eggs for 4.99 - definitely need to check those out next time I need eggs read more

Every time I'm in this store, I'm greeted with nice and helpful staff. Big shout-out to Dylan for approaching me first to ask me if I needed help. I explained my inquiry, and he showed me to the right aisle and even busted out a tape measure to measure some of the products with me to make sure I found the right trash bin to fit a specific space in my home. Thank you! read more

I used to love this place. Great people, decent pricing, good selection of everything I need. However, I will NO LONGER go to this store because I was there today (which is September 30th) and there was ONLY Christmas stuff on display!!! NO / ZERO Halloween decorations!!! They used to have great stuff and my easy stop for last minute Halloween things. What makes this SUCH a slap in the face is that this is BURBANK!!! This is a Halloween town. Hopefully the owners will see how stupid this is and I hope NOONE shops here for Xmas stuff so they have a ton of useless stock. read more

Didn't want to support Home Depot and Lowe's had incredibly bad customer service - so I ended up here today. Not only was I treated much better than other retailers, I had a specific need taken care of (2 sheets of plywood cut at specific lengths and they cut it for me) with no problem that very moment. Prices are slightly higher than big chain stores, but worth the respect and ease of shopping here. Easy parking in its own lot behind the store is a big plus. Shout out to Joey who helped me this afternoon! I'll be coming here from now on for all my relevant needs. read more

I was looking in every aisle for something I only had a somewhat description of an item for my plant. Steve approached me if he can assist. With my crazy description Steve knew what I was looking for in my crazy item. He was kind and willing to assist. Great conversation and the value of the item was not expenses thank goodness. Did not know DIY sells eggs. Who knew! read more

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Great service. The staff are knowledgeable and friendly. I love their cats also! Highly recommend the DIY!

I visited the BURBANK DIY store before going I called and I spoke to Robert who was super super nice. Very cherry voice very knowledgeable really wanted to help. I had such a good feeling talking to him. He put me on hold He found what I was looking for. He even brought it up to the front. So that when I arrived, I didn't have to go looking for the item myself very kind and commentating great customer service. Also the CASHIER I wish I had got her name. She was very nice. She was lovely as well. She was working on July 8 when you first walk in the register to the left, she was not there on July 9th I went into the DIY center the very next day and what a difference a day makes when you have different staff a whole different energy of people, I walked in their were two ladies at the long desk to the right did not say hello to me when I walked in did not smile just right away very negative energy very snobby very much like they did not want to be there and they definitely did not want to help me. Their names were Laurie and Natalie . very dismissive tones of voice very much. I don't feel like talking to you. It was just really bad I had to ask them can you please look up the item because it was here yesterday but no they decided better to tell me someone probably bought it for me to go check the aisles again which I did came back so I did not see it and I said now can you look it up? She says we show that we have two I really was standing there and waiting for her to say let me come help you find it, but that was not going to happen with this lady who was LAURIE and Natalie just kept looking over and while I was standing in line LAURIE walked over to say something to Natalie and they looked at me. You can just tell just such a bad negative unnecessary energy. So unprofessional, they really made me feel uncomfortable if I had not needed this product so bad and had not been searching all over for it. These two ladies would definitely have made me say forget it and just leave the store because typically I don't like to spend my money and places like this, I was already thinking to myself to ask for the manager . The store was not busy, but she was definitely not leaving her post to help me when there were two that I did not see. She said I will call somebody to help you. This lady. Her name is ANGIE. She was the savior and the brightness and this horrible visit to DIY BURBANK ANGIE help me find the product. They only had one. We had a nice small conversation about how easy it is to miss she told me to have a nice day. She was super nice. Went back to the counter to pay ... encountered Laurie and Natalie again. Laurie walked over to Natalie and whispered again. They both looked at me ( not making any of this up ) before before LAURIE rung up my purchase .... first positive words I got from her with no smile Was have a nice day. I did not leave there feeling as happy as I was when I went in, I tell myself do not let peoples negative energy affect mine or their bad attitude, but it can be so hard so be careful on the days that you go into this store . I would say Wednesday is not such a good day, but I don't know when they change., their staff. I always think the owners in MANAGEMENT must know and would be very bothered to know that their employees are making customers feel this way and that they can possibly lose money because of this . read more

DIY Home Center Burbank - The product I was looking for and my proof of purchase - Hardware Stores Near Me - Burbank, California

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Went in to look for materials for a leaky pipe and ROBERT was so helpful, friendly and professional. Will always support local businesses. Too bad that the angry people send bad yelp reviews and the overwhelming people who actually love the DIY store forget to acknowledge how great this store is. read more

I love this place and would 100% rather come here than any large, chain hardware store. They have a large selection, but not overwhelmingly so and a pleasant, easy to navigate layout and shopping experience. Parking is super easy. The staff is all really friendly, and they know what they're doing and know their products. If I call to ask whether they have something in stock, they know right away. If I need help in the store, someone is always available and knowledgeable. I came to buy a DeWalt drill for my husband for Christmas, and the man who helped me explained the different drills they carried for that brand and the benefits of each. He helped me pick the perfect one. I feel that if I had gone to Home Depot or Lowe's, I would have had to wander around to find help, employees would have walked away in the other direction, and the employee I talked to wouldn't have known exactly where the drills are or anything about them (my usual experience at the larger stores). DIY has a great nursery selection, as well as kitchen/dining and home goods. They always have a great holiday decor section too, and they make key copies on site. I've always been able to find what I need here and I love supporting them. Bonus - there are CATS! Sadly, one of the elderly cats passed away, but you can find the other one lounging around the store if you're lucky. read more

The store is beautiful, workers about and very helpful. They carry a lot of stuff the big stores don't carry. The store is very clean, prices are good. Selection is good. read more

more expensive than Home Depot and sometimes staff is sketchy It is like rhe 7 -11 store for plants and hardware...sometimes convenience is the reqdon I gon read more

DIY is my favorite store in Burbank. Great assortment of home repair items and garden tools. Lovely staff. And supporting local stores (in comparison to Lowe's and Home Depot) is good for the community. Buuuuuut gotta call out management on their decision to put up Christmas Decorations in September (skipping Halloween entirely.) Have you been to Burbank?! This is an absolutely mental business decision. Halloween is the most important holiday in our area. Did anyone consult spreadsheets from last year's decoration sales? They consistently sell out. Skipping Halloween (ZERO items) is a huge miss by DIY corporate. What was the rationale? Next year: bring back Halloween items in your Burbank store. So bummed they were entirely cut. And now I have to shop elsewhere as a result. read more

I have always as I do today, appreciate the staff and crew there who are pleasant, helpful and courteous. Today we by chance ran over to DIY and there Adam of Green Egg was doing a demo, soon joined by the store Manager Ryan. Both gentlemen made it fun by engaging in conversation and seeing how the egg worked. When checking out the ladies at the counter are always helpful with boxes for our plants and flowers. I so value and enjoy coming here, though they don't have the variety of Home Depot or Lowes, their personable approach makes well up for that and I happy to get whatever part or version they might have as I believe in supporting my local business like DIY, Handy Market and Enchanted Florist. When my kids were little they too enjoyed coming here to buy decorations or stuff for the backyard and garden. I love my DIY and the crew who work there. I hope we never loose them as going to the bigger chains at Empire center is just not the same nor do they offer the same level of customer service, not even close:) read more

Walked in with two ancient, incomplete doornobs and walked out with two excellent and afforadable solutions thanks to Dean! I am a big fan of DIY Burbank because it has everything you need and it's not a corporate behemoth. They also have my favorite nursery with plants that are healthy and always last when you take them home. Usually when I go there I try to find solutuions myself, not because the people aren't friendly but because I like the challenge of it. This particular day, I was in way over my head. I needed to stop two door handles from always falling off, they were both very old and I wanted to keep them. I marched into DIY with both handles, Dean asked if I needed help and I accepted. My measurments were from my finger and I had one picture on my phone. Undeterred, Dean was ready to find solutions, he took his time finding just the right workarounds and never once made me feel foolish. He was professional, kind and creative and absolutley made my day. Turns out accepting help saves both time and money as my usual technique involves return trips and echanged products. Thank you Dean and thank you DIY for always making me feel welcome and having what I need. The linen closet also thanks you for regaining it's ability to open and close, without a screwdriver! read more

A bit pricey, but the service is amazing. The plants for sale are healthy, particularly the indoor plants. Also, if you're looking for a new hooziwhatzit or a thingamabob? Bring it in and they will literally take you to it! They make keys as well. read more

Great selection of all the basics and beyond, under one roof. Personnel there are super-helpful...and easy to find, compared to that other huge chain! If you're into canning produce, they have the best selection of supplies. Keep this brick-and-mortar store alive! read more

Went in today for an item that the website clearly lists as "in-stock". When i asked where the item was, they informed me that there were absolutely NO patio umbrellas on the premises. The website currently lists several different patio umbrellas as in stock as well. They said "We don't keep those here." No apology. Then one of the employees says (there were 3 employees talking to each other, which I guess I rudely interrupted) "The website will get ya every time!" Excuse me? Was that comment really necessary? I try to support DIY as it's a smaller company but their BS sent me straight to Home Depot on Xmas Eve and I HATE THEM FOR THAT. read more

DIY Home Center Burbank - Hardware Stores Near Me - Burbank, California

I have been to this store only a couple of times and have received assistance in finding what I needed. Their prices are competitive with big box stores for most items and the employees are friendly. I recommend checking DIY before going to the big box stores, especially Lowe's at the Empire Center. They are horrible. Not sure how they stay in business. read more

I came in the other day and was absolutely grateful for the help I got. I need help with specific lights for the house and also to decorate my house. I walked into the seasonal department, and this young lady helped me I don't really remember her name, but she deserves to be in charge of that department, very knowledgeable! I usually never leave reviews, but she deserves this one. keep up the good work in your department! read more

My favorite local home center, I enjoy going here more than home depot and they have a great selection of home items. Other reviews say it's a bit overpriced but I didn't feel that way. It's not supposed to be Home Depot pricing. Also, the store cat Cinnamon is very sweet - I always give him a couple scratches when I come in! read more

Has everything including a cat. Recent discovery, but I've been here a few times in the past couple weeks and they had things that Home Depot and Lowe's didn't. So far, they've had the random things I needed, plus they have been helpful. They have a lot of staff available on the floor doing different things so there's always someone available to answer questions. It's been a good find and I'll keep coming here. Just be mindful of the cat. Don't let it out and don't feed it! :D read more

Great service by excellent employees. With plenty of help from a employee, we found a small part that e needed. I consider that DIY is an excellent place to shop! Employees are the BEST! read more

Shout out to the DIY team in Burbank CA You are all amazing! We love how your team is always helpful to the community! We are grateful for such kindness Anytime we need anything we run right across to you for keys, plants, cleaning products, paint, hardware you name it! Ryan saucier- general manager Angie- housewares department Robert-paint department Jose - manager From your neighbors at Worshipwalk Church read more

We all know of the large chain do it yourself stores around the area. DIY, however, presents a truly unique take, offering the same inventory, but doing it with a much more family-orientated focus. This store has tons and tons of all kinds of DIY stuff. No matter what season you find yourself in, you can find seasonal goods, as well as all of the other stuff you need to fix things, make things, create things, you name it. This is a large facility. They have rows upon rows of all of the stuff that you may need. The store is very airy and well organized. So you'll feel comfortable shopping throughout all of the different departments. The staff here are all very nice and helpful. If you need some help, they will for sure give it to you. Overall, if you need to make something or fix something this is your place to go. read more

DIY Home Center Burbank - If you want a Charley Brown Christmas. - Hardware Stores Near Me - Burbank, California

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Taken by complete surprise. . After examining some single self-tapping screws, I looked for prices to no avail. Thinking that like previous years (50+), a cashier would SIMPLY pull out a chart and look it up. . When I placed the 2 screws on the counter expecting the young lady to look up the price, she said - "did you see the price?" I told her - "I didn't see prices anywhere for any single screws." . She then blurted - "next time check for the price." She may have said - "next time please check for the price." . I then replied: "Sorry for your hardship." (Wow. What is wrong with her?) (Host reference #: 392037) read more

Always have lady bugs in summer cat is no longer there due to flooding but awesome staff and store

Had to get a small hose last minute. Ran over 2 my local DIY and got exactly what I needed. Great customer service and they beat Lowe's price 4 the exact same item! I'm glad I went to DIY 1st! Buy local and support small businesses! read more

Robert in the Paint Department is a scientist! We bought the wrong shade of green and he went through multiple tests to get the shade we needed! He was so patient & determined and we appreciate his extra time & effort! read more

The store has a great variety BUT the staff is rude. It really makes it an unpleasant experience. I live nearby and I really like the store I just really don't like the people who work there. If you can track someone down to help you, they will help you, but they will not be friendly or kind about it. Since this seems to be the experience with most of the employees I've come across, this is clearly a top down management style. Trader Joe's employees are incredibly friendly and go out of their way to help you because that is their management style and it is reinforced within their employees. I would say the opposite is true of the DIY store in Burbank. I do not like posting negative reviews and rarely do it but I've gone here on and off over the past few years and the only thing that is consistent is that the workers seem to not understand or care that the only reason they have jobs is because of customers. Today I had to run over for something which was much easier to find there than it would have been at Lowe's or Home Depot but when I checked out, the person who rang me up, was looking out the window the entire time, then she grabbed my receipt out of the machine, handed it to me without ever looking at me or saying thank you. She just kept staring out the window. I have to say you have to go out of your way to be that rude to a customer. By the way, the employee's name tag said "Assistant manager". Truly remarkable. I can recommend the store for the products it carries and the ease of finding them however it is a very unpleasant shopping experience. read more

I really like this store and come here often! It's pretty big and has a great selection of products. Not as big as Home Depot/Lowes, but I'd rather come here and pay a little more. Friendly workers are very helpful and feel like family. You might even get to meet the sweet cat who lives here. read more