This place has plenty of parking out back which is great. They have a wide variety of merchandise and seem to get holiday items that other stores don't get. Need one mason jar - you can get it here. Cast iron pan - yup. This reminds me more of an old school hardware store which I love. I also like their plant selection - they have better plants - quality and variety wise than the other larger improvement stores Staff here is very nice . On the way out I noticed a cooler selling fresh chicken eggs for 4.99 - definitely need to check those out next time I need eggs read more

The store is beautiful, workers about and very helpful. They carry a lot of stuff the big stores don't carry. The store is very clean, prices are good. Selection is good. read more

Love this place! It's our go to for hardware and plants. Love the kitchen and seasonal aisles as well. Staff is always helpful and friendly and there's plenty of parking in their lot. read more

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This store is very close to my house so I drop by here every now and then, not for hardware or home improvement purposes, but for plants. They have a very good selection of plants here, common varieties and some rare ones, too at affordable prices. It's not even half as big as Home Depot or Lowe's but they have all the materials you'll need for quick home repairs. I'm not sure about customer service because I never had a need for assistance. I just grab what I need and pay for it. Side note: don't be surprised if you find two beautiful cats inside the store. I forgot their names but they actually live here and taken care of by the staff. read more

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Didn't want to support Home Depot and Lowe's had incredibly bad customer service - so I ended up here today. Not only was I treated much better than other retailers, I had a specific need taken care of (2 sheets of plywood cut at specific lengths and they cut it for me) with no problem that very moment. Prices are slightly higher than big chain stores, but worth the respect and ease of shopping here. Easy parking in its own lot behind the store is a big plus. Shout out to Joey who helped me this afternoon! I'll be coming here from now on for all my relevant needs. read more

I was looking in every aisle for something I only had a somewhat description of an item for my plant. Steve approached me if he can assist. With my crazy description Steve knew what I was looking for in my crazy item. He was kind and willing to assist. Great conversation and the value of the item was not expenses thank goodness. Did not know DIY sells eggs. Who knew! read more

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I visited the BURBANK DIY store before going I called and I spoke to Robert who was super super nice. Very cherry voice very knowledgeable really wanted to help. I had such a good feeling talking to him. He put me on hold He found what I was looking for. He even brought it up to the front. So that when I arrived, I didn't have to go looking for the item myself very kind and commentating great customer service. Also the CASHIER I wish I had got her name. She was very nice. She was lovely as well. She was working on July 8 when you first walk in the register to the left, she was not there on July 9th I went into the DIY center the very next day and what a difference a day makes when you have different staff a whole different energy of people, I walked in their were two ladies at the long desk to the right did not say hello to me when I walked in did not smile just right away very negative energy very snobby very much like they did not want to be there and they definitely did not want to help me. Their names were Laurie and Natalie . very dismissive tones of voice very much. I don't feel like talking to you. It was just really bad I had to ask them can you please look up the item because it was here yesterday but no they decided better to tell me someone probably bought it for me to go check the aisles again which I did came back so I did not see it and I said now can you look it up? She says we show that we have two I really was standing there and waiting for her to say let me come help you find it, but that was not going to happen with this lady who was LAURIE and Natalie just kept looking over and while I was standing in line LAURIE walked over to say something to Natalie and they looked at me. You can just tell just such a bad negative unnecessary energy. So unprofessional, they really made me feel uncomfortable if I had not needed this product so bad and had not been searching all over for it. These two ladies would definitely have made me say forget it and just leave the store because typically I don't like to spend my money and places like this, I was already thinking to myself to ask for the manager . The store was not busy, but she was definitely not leaving her post to help me when there were two that I did not see. She said I will call somebody to help you. This lady. Her name is ANGIE. She was the savior and the brightness and this horrible visit to DIY BURBANK ANGIE help me find the product. They only had one. We had a nice small conversation about how easy it is to miss she told me to have a nice day. She was super nice. Went back to the counter to pay ... encountered Laurie and Natalie again. Laurie walked over to Natalie and whispered again. They both looked at me ( not making any of this up ) before before LAURIE rung up my purchase .... first positive words I got from her with no smile Was have a nice day. I did not leave there feeling as happy as I was when I went in, I tell myself do not let peoples negative energy affect mine or their bad attitude, but it can be so hard so be careful on the days that you go into this store . I would say Wednesday is not such a good day, but I don't know when they change., their staff. I always think the owners in MANAGEMENT must know and would be very bothered to know that their employees are making customers feel this way and that they can possibly lose money because of this . read more

DIY Home Center Burbank - The product I was looking for and my proof of purchase - Hardware Stores Near Me - Burbank, California

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The store has a great variety BUT the staff is rude. It really makes it an unpleasant experience. I live nearby and I really like the store I just really don't like the people who work there. If you can track someone down to help you, they will help you, but they will not be friendly or kind about it. Since this seems to be the experience with most of the employees I've come across, this is clearly a top down management style. Trader Joe's employees are incredibly friendly and go out of their way to help you because that is their management style and it is reinforced within their employees. I would say the opposite is true of the DIY store in Burbank. I do not like posting negative reviews and rarely do it but I've gone here on and off over the past few years and the only thing that is consistent is that the workers seem to not understand or care that the only reason they have jobs is because of customers. Today I had to run over for something which was much easier to find there than it would have been at Lowe's or Home Depot but when I checked out, the person who rang me up, was looking out the window the entire time, then she grabbed my receipt out of the machine, handed it to me without ever looking at me or saying thank you. She just kept staring out the window. I have to say you have to go out of your way to be that rude to a customer. By the way, the employee's name tag said "Assistant manager". Truly remarkable. I can recommend the store for the products it carries and the ease of finding them however it is a very unpleasant shopping experience. read more

A bit pricey, but the service is amazing. The plants for sale are healthy, particularly the indoor plants. Also, if you're looking for a new hooziwhatzit or a thingamabob? Bring it in and they will literally take you to it! They make keys as well. read more

more expensive than Home Depot and sometimes staff is sketchy It is like rhe 7 -11 store for plants and hardware...sometimes convenience is the reqdon I gon read more

I love this place and would 100% rather come here than any large, chain hardware store. They have a large selection, but not overwhelmingly so and a pleasant, easy to navigate layout and shopping experience. Parking is super easy. The staff is all really friendly, and they know what they're doing and know their products. If I call to ask whether they have something in stock, they know right away. If I need help in the store, someone is always available and knowledgeable. I came to buy a DeWalt drill for my husband for Christmas, and the man who helped me explained the different drills they carried for that brand and the benefits of each. He helped me pick the perfect one. I feel that if I had gone to Home Depot or Lowe's, I would have had to wander around to find help, employees would have walked away in the other direction, and the employee I talked to wouldn't have known exactly where the drills are or anything about them (my usual experience at the larger stores). DIY has a great nursery selection, as well as kitchen/dining and home goods. They always have a great holiday decor section too, and they make key copies on site. I've always been able to find what I need here and I love supporting them. Bonus - there are CATS! Sadly, one of the elderly cats passed away, but you can find the other one lounging around the store if you're lucky. read more

DIY is my favorite store in Burbank. Great assortment of home repair items and garden tools. Lovely staff. And supporting local stores (in comparison to Lowe's and Home Depot) is good for the community. Buuuuuut gotta call out management on their decision to put up Christmas Decorations in September (skipping Halloween entirely.) Have you been to Burbank?! This is an absolutely mental business decision. Halloween is the most important holiday in our area. Did anyone consult spreadsheets from last year's decoration sales? They consistently sell out. Skipping Halloween (ZERO items) is a huge miss by DIY corporate. What was the rationale? Next year: bring back Halloween items in your Burbank store. So bummed they were entirely cut. And now I have to shop elsewhere as a result. read more

Walked in with two ancient, incomplete doornobs and walked out with two excellent and afforadable solutions thanks to Dean! I am a big fan of DIY Burbank because it has everything you need and it's not a corporate behemoth. They also have my favorite nursery with plants that are healthy and always last when you take them home. Usually when I go there I try to find solutuions myself, not because the people aren't friendly but because I like the challenge of it. This particular day, I was in way over my head. I needed to stop two door handles from always falling off, they were both very old and I wanted to keep them. I marched into DIY with both handles, Dean asked if I needed help and I accepted. My measurments were from my finger and I had one picture on my phone. Undeterred, Dean was ready to find solutions, he took his time finding just the right workarounds and never once made me feel foolish. He was professional, kind and creative and absolutley made my day. Turns out accepting help saves both time and money as my usual technique involves return trips and echanged products. Thank you Dean and thank you DIY for always making me feel welcome and having what I need. The linen closet also thanks you for regaining it's ability to open and close, without a screwdriver! read more

Went in today for an item that the website clearly lists as "in-stock". When i asked where the item was, they informed me that there were absolutely NO patio umbrellas on the premises. The website currently lists several different patio umbrellas as in stock as well. They said "We don't keep those here." No apology. Then one of the employees says (there were 3 employees talking to each other, which I guess I rudely interrupted) "The website will get ya every time!" Excuse me? Was that comment really necessary? I try to support DIY as it's a smaller company but their BS sent me straight to Home Depot on Xmas Eve and I HATE THEM FOR THAT. read more

DIY Home Center Burbank - Hardware Stores Near Me - Burbank, California

I was here looking to get some wood cut for a cabinet and purchase some hardware. I had my list, my measuring tape, etc. I was ready to go. I looked around for a few minutes and found what I wanted, then found an employee. "can you..." umm...rush past me and ask that guy if needs anything, I guess. Did I mention I'm a woman? I found another employee, he walked by and said "excuse me" when I asked for help. Kept walking. Employee #3 walked by and basically treated me like a piece of talking furniture. Employee #4 cut me off mid sentence when he was right in front of me and asked some guy at least 10 feet away what he needed. I walked out and went to Anawalt Lumber in North Hollywood on Burbank Blvd. at Vineland. I got everything I needed (turns out at a much lower price, so glad for it all in the end) but mainly, I was actually treated respectfully, like a person, not man or a woman, but a normal person. Imagine that. Woman, beware of this place; bit of an incel vibe. read more

Great selection of all the basics and beyond, under one roof. Personnel there are super-helpful...and easy to find, compared to that other huge chain! If you're into canning produce, they have the best selection of supplies. Keep this brick-and-mortar store alive! read more

I came in the other day and was absolutely grateful for the help I got. I need help with specific lights for the house and also to decorate my house. I walked into the seasonal department, and this young lady helped me I don't really remember her name, but she deserves to be in charge of that department, very knowledgeable! I usually never leave reviews, but she deserves this one. keep up the good work in your department! read more

I have been to this store only a couple of times and have received assistance in finding what I needed. Their prices are competitive with big box stores for most items and the employees are friendly. I recommend checking DIY before going to the big box stores, especially Lowe's at the Empire Center. They are horrible. Not sure how they stay in business. read more

Great service by excellent employees. With plenty of help from a employee, we found a small part that e needed. I consider that DIY is an excellent place to shop! Employees are the BEST! read more

Shout out to the DIY team in Burbank CA You are all amazing! We love how your team is always helpful to the community! We are grateful for such kindness Anytime we need anything we run right across to you for keys, plants, cleaning products, paint, hardware you name it! Ryan saucier- general manager Angie- housewares department Robert-paint department Jose - manager From your neighbors at Worshipwalk Church read more

My favorite local home center, I enjoy going here more than home depot and they have a great selection of home items. Other reviews say it's a bit overpriced but I didn't feel that way. It's not supposed to be Home Depot pricing. Also, the store cat Cinnamon is very sweet - I always give him a couple scratches when I come in! read more

Taken by complete surprise. . After examining some single self-tapping screws, I looked for prices to no avail. Thinking that like previous years (50+), a cashier would SIMPLY pull out a chart and look it up. . When I placed the 2 screws on the counter expecting the young lady to look up the price, she said - "did you see the price?" I told her - "I didn't see prices anywhere for any single screws." . She then blurted - "next time check for the price." She may have said - "next time please check for the price." . I then replied: "Sorry for your hardship." (Wow. What is wrong with her?) (Host reference #: 392037) read more

Always have lady bugs in summer cat is no longer there due to flooding but awesome staff and store

Has everything including a cat. Recent discovery, but I've been here a few times in the past couple weeks and they had things that Home Depot and Lowe's didn't. So far, they've had the random things I needed, plus they have been helpful. They have a lot of staff available on the floor doing different things so there's always someone available to answer questions. It's been a good find and I'll keep coming here. Just be mindful of the cat. Don't let it out and don't feed it! :D read more

Had to get a small hose last minute. Ran over 2 my local DIY and got exactly what I needed. Great customer service and they beat Lowe's price 4 the exact same item! I'm glad I went to DIY 1st! Buy local and support small businesses! read more

Robert in the Paint Department is a scientist! We bought the wrong shade of green and he went through multiple tests to get the shade we needed! He was so patient & determined and we appreciate his extra time & effort! read more

We all know of the large chain do it yourself stores around the area. DIY, however, presents a truly unique take, offering the same inventory, but doing it with a much more family-orientated focus. This store has tons and tons of all kinds of DIY stuff. No matter what season you find yourself in, you can find seasonal goods, as well as all of the other stuff you need to fix things, make things, create things, you name it. This is a large facility. They have rows upon rows of all of the stuff that you may need. The store is very airy and well organized. So you'll feel comfortable shopping throughout all of the different departments. The staff here are all very nice and helpful. If you need some help, they will for sure give it to you. Overall, if you need to make something or fix something this is your place to go. read more

DIY Home Center Burbank - If you want a Charley Brown Christmas. - Hardware Stores Near Me - Burbank, California

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Stopped in to find a solution to a problem and had a bad encounter with someone. Almost left then Angie the manager stepped in and took care of my issue and was absolutely fantastic in every way imaginable! A++++++ for her knowledge, attitude, service, and for just being a fantastic manager. Thank you Angie!!! read more

I really like this store and come here often! It's pretty big and has a great selection of products. Not as big as Home Depot/Lowes, but I'd rather come here and pay a little more. Friendly workers are very helpful and feel like family. You might even get to meet the sweet cat who lives here. read more

Love this place always have what I need for small repairs and garden items. Thank you!

i came in with a problem and i walked out confident that i was going to resolve my problem, thanks to the help in the plumbing department. i believe his name was Ryan. he deserve to be in charge of the department, if anything even a manager! I'm glad there's employees like this @ DIY! read more

They price gauged eggs when grocery stores were sold out of eggs. Their prices are much higher than Lowe's and Home Depot for the same thing. And theres a cat living there to eat the rats. read more

Make sure you really know what you need before going. As far as asking for advice? Don't bother. There's only two guys there that have worked there for decades that are experienced with all things home repair. DIY prices are higher than Lowes and HomeDepot, but they do carry some hard to find items that might make up for the high costs. I can't remember her name...but the manager is great. They are also dog friendly (with treats) but make sure they are leashed. read more

I love this place!! They have a huge selection of home and garden things and their prices are super reasonable. They have a large (free) parking lot you can enter on California, and overall I find shopping here better experience than the big box home stores. Plus they sell farm fresh eggs (check the cooler at the front!) and a cat!! What's not to love? read more

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Angie was very nice and helped me big time when returning my portable AC. Thank you very much!

I go to this store first for any hardware, housewares, paint, etc. The store is always well-stocked, clean, bright, and easy to navigate. Staff is readily available and always helpful and friendly. Love the garden center, too, and they give a 5% senior discount. Don't have to walk a mile to the entrance either. Love it! read more

Very helpful, bought a pink/ peach toilet seat, and they have very cute plants and a lot things you need for apartments and home easy fixes. But plant lovers they have a good selection and good prices. read more

I love coming here I love bringing my dog here they're so dog friendly and they have cats that roam and they have such a nice energy and positive friendly vibes here today Alyssa helped me out and Alyssa was so amazing and helpful and easy-going and professional and really made me feel appreciated as a customer in the paint department and I got exactly what I needed that I would not have been able to get without Alyssa's help I'm also thankful for all of the self check out employees who are so fast and professional and always give my puppy treats- it's such a joy to come here I love this place so much thank you DIY center for all that you do !!! thank you alyssa for help on my project!!! yay read more

DIY Center - I wanted to give you a heartfelt 'Thank you!' for being part of our Burbank community and donating supplies for the Stevenson Elementary School Halloween maze. When I called and asked, you didn't hesitate. I always preferred shopping at DIY vs a big box store because I felt your store had a heart, and now I feel that way even moreso. Thank you for supporting us. We will support you back! read more

Great service Easy to find help Clean and organized Great selection of hardware Competitive prices too! read more