Wanna see a bunch of crazy rat statues while you shop for your hardware needs? Wanna be helped by…read moreold school Valley dudes who know everything there is to know about hardware? Then come here! Love love love this shop. Located on the corner of Carpenter and Ventura in the mall with Lala's Argentine cuisine, the store has everything you could possibly need when it comes to hardware supplies. I've been shopping here for years, for everything from mops to keys to car fob batteries to screwdrivers and Lord only knows what else. Their prices are great and their merchandise is fantastic quality. It's a big store too. Come and have a look!

I really liked coming here and the customer service. It's been great to find a place, other than…read moreHome Depot, that has the items we need quickly and with knowledgable employees. It is a little messy however, so sometimes things are misplaced.

I must say that on April 8, 2026 I had the best service experience at this location by a young man…read moreAfrican-American young man named Jock I believe that's how it's spelt paint department. I believe I'm in a wheelchair. I couldn't find a certain paint young man said if you can come I can match it for you. He came out to the car. Took my paint matched. It helped me get the things I needed and brought it out to me with the biggest smile and a firm handshake. I know because they're supposed to give us the best of customer service, but I believe this young man went on and beyond it made me so very happy. I definitely will be coming back hasslefree you let them know your needs and they're there to serve you.

Joc Smith was beyond and above - the best customer service I've ever had!!! I will always come to…read morethis location now. Best of the best.

Maycielo is such a helpful positive vibes person. She's just great! Makes sure you have what you…read moreneed for a good job

Maycielo was disrespectful, dismissive, and unprofessional, making me feel unwelcome and…read morehumiliated. I've had an account for 10 years. Her comments and behavior appeared to single out immigrants, raising concerns that I may have been treated differently because of my background or immigration status. First time dealing with her at this store but I urge management to investigate, and determine whether respectful and nondiscriminatory standards were followed. Every customer deserves dignity, fairness, and respect, regardless of background or immigration status. I know this would not happen in another Dunn Edwards.

Ah, Studio City Ace Hardware. The small and expensive little hardware store that is there for you…read moreon Sundays. Parking is limited and prices are high, but they are open on Sundays and they are much easier than dealing with Home Depot. If there's something that you need, and you don't want to purchase it on Amazon because you want to feel and see and measure it, this is a nice little shop. I don't come here often because of the prices and the parking, but it's nice to know that Ace in Studio City is there when I need it. They have really good staying power! They've been here for many years! They must be doing something right.

The check person knew how to assemble my product and was soo helpful that when I got home it worked…read moreimmediately!

After getting the a color that looked really off from another BM retailer, came in and the guy…read morematched it to their color card. Didnt even get anything (as per their advice). shout out to Tali for the matching and knowledge.

Great service. Very patient and accommodating. Would definitely go back…read more The woman behind the counter, I didn't catch her name, was very helpful.

Inconsistent paint and poor customer service - stay away…read more I ordered a gallon and two quarts of Portola paint for a project at home. Their website and labels emphasize "handcrafted" and "batch-mixed" for consistent color, so I expected everything to match. Unfortunately, the two quarts were noticeably different from the gallon right out of the cans. The color variation was clear on the wall and made the whole area look patchy and uneven. I called customer service and spoke with a representative named Dolce. She told me it was my responsibility because it "has to be batch-mixed" and basically blamed me for not knowing that. After some back-and-forth they did refund the paint, which I appreciate. The problem is that the refund doesn't fix the real issue: I now have to repaint the entire wall, hire help, and spend more time and money trying to find a color match that actually works. The hassle and extra expense are significant. For the premium price they charge, I expected much better consistency and support. I won't be buying from Portola again.

Ordered a sample of paint from them. They charged me $17.00 to ship it from So Cal to Nor Cal PLUS…read more$3.00 INSURANCE! I quickly tried to cancel when I saw the shipping they added, but they said it was too late (I called within minutes). It took FOUR business days to arrive. Farrow & Ball shipped me their samples from CANADA in less time and did not charge me a shipping fee. That is whose paint we shall be using! It was dreadfully sneaky for Portola to not disclose their $20.00 shipping and mandatory insurance fee BEFORE placing the online order. UPDATE: PORTOLA LIED in their response about disclosing the outrageous shipping cost! I would NEVER have paid such an outrageous sum to ship from So Cal to Nor Cal! And to MAKE ME pay MORE for THEIR REQUIRED insurance was added insult upon injury! Never again will I order from them, and I will make sure to warn others to avoid them like the plague. Shifty business.

Lots of Benjamin Moore selections. Trying to find the perfect shade of pink for my baby girls…read morenursery. I think I found the spot! Also, my husband lost his wallet in the store and the salesclerk found him in the store and returned it w no problem. I really appreciate patronizing businesses w honest sales people. I will be back once I try out all of the fun paint samples on her walls.

The manager sold me paint that didn't match the color i ordered and he wouldn't fix the problem or…read morereturn my money. instead , he was totally unprofessional and yelled at me! Never going back ! keep the money !

Guys were very helpful and informative. Explained to me how paint matching works. Showed me…read moremultiple examples. Patient with my questions. Did their best to get the paint colors as close as possible to what I needed. Guys willingness to help get me what I need is appreciated. The store appears very organized and pretty clean. 4 stars because no one greeted me or smiled at me when I came in, even though I was the only customer and standing at the counter for a few minutes. Also, during my time they stopped helping me and helped another customer without informing me. I don't mind that they helped someone else, only that they didn't give me a heads up and I had to wait again. Overall a good experience and will return.

Great company and I love their paint. Much better than any of the big box stores paint quality. The…read moresalespeople were helpful and awesome as well.

Awesome hardware store! So many vintage and replica knobs and plates. Rick and Sherry are super…read morecool, knowledgeable, and nice!

I don't know if they're ever open. We've now gone three times, from Westlake Village and they're…read morenot open during the business hours listed. I've called every day and they still haven't answered. Super bummed. I used to go 15 years ago to get anything I needed for my house.

Omg this place has everything! I have been looking for a one stop shop for my plants and not only…read moredoes this place have several options for soil for my plants, it also has almost any kind of plant that you're looking for! I got this gorgeous English Ivy that is now the masterpiece in my restroom They even have a rewards system! I cannot wait to come back!

This place is so cute and is well stocked. Walking around this place was really nice but also got…read morevery hot since there isn't much shade except for by the flowers. There are so many varieties of flowers and trees to choose from! The check out was also super fast and the workers brought the soil bags out to the car for us. I can't wait to go back!