Went in yesterday and it was a hit or miss experience in receiving help. I walked into the lumber section to find a young man literally leaning across the help desk twiddling his thumbs. There were no other customers around. When I asked where to find an item, he stood to poiiiiint in the general direction of the item in the back of the store. That was all he did to offer to "help". I didn't find the item, and gave up. He guy I assumed, went back to his twiddling. I then went to the garden section for mosquito repellent was approached by a delightful young woman who went above and beyond looking for the out of stock item, checking in the back, asking others and finally approaching me again at the checkout line with an alternative solution. I LOVE being able to support local businesses, and will continue to do so. I'm hoping this was a fluke and the twiddling guy just was having a moment. read more

one of the best things about this store is the friendly and knowledgeable staff. I can be in the birdseed area and ask a question about lumber and am walked to that area and handed off to another staff person! Not just "pointed" to the aisle! Very impressive! Easy returns of merchandise when needed! read more

This was my first visit to DIY in Tujunga. I was surprised as how clean the store is. They had things in stock that other hardware stores didn't have. Called first and they were very helpful. I'll be back again for sure! read more

I went there to buy some wood so I could build a bench myself. The staff, Ben was friendly, professional, and efficient--he helped me cut the wood in just a couple of minutes. Thank you to DIY Home Center and Ben! read more

DIY Home Center Tujunga - Hardware Stores Near Me - Tujunga, California

I purchased a 3-foot toilet auger last night. It is still completely sealed in the original plastic packaging and has never been used. After I got home, my husband told me we actually needed a longer auger. I returned to the store today simply to exchange it for a longer one and even offered to pay the price difference. I was not asking for a refund or trying to return the item. Despite that, the store refused to exchange it, saying it was their policy because they had told me at the time of purchase that the item was non-returnable. I understand the difference between a return and an exchange. This wasn't about getting my money back--I just wanted to purchase a more expensive item instead. Refusing to accommodate such a simple request on a brand-new, unopened product shows a complete lack of customer service and flexibility. As a result, you've lost me as a customer. I'll be leaving reviews to share my experience because this level of customer service is disappointing. If this is how customers are treated, I believe you'll continue to lose business. read more

OMG you guys- 100% of the time I go to any hardware store I am ignored like its circa 2020 and I have Covid. So when I walked in today and Wyatt and Dorian both swiftly assisted me (I walked in as usual looking lost on earth) I almost passed out from shock. They were both SO friendly, genuinely listening to my ramble about what I need and they were sooo informative that I had to take a moment and check I was at a hardware store and not my therapists office. I needed keys duplicated, random parts for my new home and ALL of my questions were resolved thanks to them. Im still in shock as I write this review. Im SO excited to come back here for any home chore I have, seriously who needs a man around the house if you have this amazing team to guide me! read more

DIY Home Center Tujunga - Ideal man. Doesn't speak and has all the tools! - Hardware Stores Near Me - Tujunga, California

They give veteran discounts. Prices are comparable. The staff is knowledgeable. They have a good supply of hardware and many other items for most household projects. read more

I bought a shed. Ben was very curtious and professional. He help me decide on the right one for me. He was very patient. He is an asset to your company. On the day of delivery the shed was too big to get through the space in my backyard. Ryan came to the rescue. He helped me take the shed apart and move it to the location and put it back together. He did it with patience and professionalism. Thank you both. Lida and Raffi 4640 Lowell read more

Stopped in I day ago on Monday morning maybe 730am about. Parking lot zero cars. Lumber employee shuttling stuff out for display. Thought I saw the manager driving out as I pulled in. Once in store cashier at front desk and nobody anywhere inside to help on the floor. Asked months ago if they were hiring and confirmed they did need help. So what happened read more

Handy DIY neighborhood store. My kids love the cats lol. Prices can be a bit high, but that's to be expected. Service is amazing though! Very sweet employees. Selection is good, but not amazing. Expect to see maybe 60% of what you would normally see at a bigger chain store. read more

This review is based on a visit that I had during the LA fires. I was evacuated and needed to purchase flashlights and an AM/FM battery operated radio. Looking up a battery operated radio. There was only one place that had it do it yourself center. They only had two left, and I took a chance if they would be open. I went there and they were open. They had their generators going. They had two registers. They welcome me in. The place was somewhat dark. They had employees at the front with flashlights, greeting you and taking you back where you needed to go. This was unbelievable service In such a difficult time. I am impressed with the manager for their resilience and making sure customer service was first and foremost. Based on what I could see, the store was very well stocked organized, and the staff was friendly. I will go back now that I've been there and know what the service is like and they are there for the community and a time of need. read more

This is the kind of store you go in and out to. Helpful staff. Not a large selection of items, but we mostly find what we need. During the past few months, we needed black spray paint bottle, a food processor, and fruit tree fertilizer that was not miracle grow and we found it here. read more

I bought a water fountain from them a new months ago and staff was friendly and helpful. I am very happy with the purchase. I live in Burbank and we have smaller store and less selection. I am a long lime customer and happy to have a DIY in our city. read more

Stevie once again provided stellar service. He is extremely knowledgeable and has the ability to ease home repair stress. He is a superb brand ambassador for DIY and very deserving of moving up in the company. We live closer to the Burbank location but prefer to visit Tujunga to complete projects. Why is that? Well let's just say it has a lot to do with Stevie. read more

This review is after reading the review from Carla G. What's do they gotta do to earn that 5th star??! But anyway, been shopping there for years myself and they're always great. Highly recommend. read more

Updating my rating after being contacted regarding my experience. Genuinely shocked and offended by what I witnessed this afternoon. A manager was yelling at an employee in front of customers and other staff. The entire scene was completely inappropriate and uncomfortable to witness. The other employees looked stunned and kept their heads down while assembling tables, it was clear this wasn't just a one off moment. I actually approached the manager and told him directly that the way he was speaking to his employee on the sales floor was not appropriate. He didn't say a word and simply walked away, which only reinforced how unprofessional and dismissive he was acting. I didn't get a chance to ask his name and it seemed he was the only available manager so I just left. There is absolutely no excuse for this kind of behavior from someone in a leadership role. Managers should know how to address concerns respectfully and in private, not humiliate their staff in front of others. I sincerely hope this is addressed by upper management. No employee, and no customer, should have to witness that kind of conduct. Contact me for more details if needed. read more

Great costumer service. I had questions in regards to gardening . Associate Karen was so caring and explained entire process and materials needed . So thankful of them I know this business for a while . Not a place to built your entire new construction 2 story building but definitely a place to came and get the right materials and tools for. Home owner maintenance stuff. Highly recommended for the staff caring and knowledge sharing read more

DIY Home Center Tujunga - Gardening - Hardware Stores Near Me - Tujunga, California

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Great customer service, friendly staff, Great selection of things to buy for home improvement needs. read more

DIY Home Center Tujunga - 8 used Rusto-lium 2X spray paints, chicken wire screen from my local DIY Center. I enjoyed making a few succulent outdoor chairs. - Hardware Stores Near Me - Tujunga, California

I've been getting supplies for large and small projects for nearly 30 years. Wonderful helpful and friendly staff. In the days before it was possible to get advice on line, they were always there to patiently explain things for me, even if they didn't result in a sale. You cannot find this kind of old-fashioned service in Home Depot or Lowes. I'm so glad that I live close enough to go there about 6 times a day during intensive projects :-) read more

The prices are not competitive with some of the other options around town, but it's nice to have a spot like this for a last second pick up or need read more

Very friendly and helpful employees. This guy, i think he was the owner, helped me find everything i need. read more

DIY Home Center Tujunga - very helpful and friendly staff - Hardware Stores Near Me - Tujunga, California

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Just came with the whole family to get a couple bags of decorative garden rock, but an employee stopped my wife at the door and demanded she hand over her purse because "store policy" doesn't "allow them" in the store. I can't even begin to count the reasons this is unacceptable. We left immediately and will never be coming back to this sexist, paranoid, dumpster of a store. If you are in the area I recommend Ace and Armstrong for home & gardening needs, instead. read more

I went in to the store to buy some paint and one wasn't fastened well. The whole store was nice about it and they came out to clean my car up but they also damaged some of my property including a 130 dollar cargo cover my daughters shoes her stuffed animal and my phone cover. They didn't offer to replace my stuff, they gave my daughter a bag of chips and said sorry and when I called to speak to the manager Victoria she made me feel like a crazy person for even implying they should replace it. She gave the cargo cover back to me saying it was perfect and it's still covered in paint and damaged from the cleaners now. I have recently had to pay to replace the damaged cargo cover with no offer of reimbursement from the company. read more

DIY Home Center Tujunga - Money I paid to replace damaged part which has not been reimbursed - Hardware Stores Near Me - Tujunga, California

Found the staff very knowledgeable when renovating my house as I know very little about all that. Robert the older gentleman with black glasses is an encyclopedia of information. You'll also find products that big competitors stores don't carry which u can also feel good about supporting. Support local! read more

While my DIY needs are quite limited, this is my local store and my first port of call for anything.- propane, the odd bolt/screw, tin of paint and recently a whole patio set. I really rate the customer service here very highly indeed. Every time I've shopped here (which at this point is dozens of times) someone has been able to help me and been pleasant to deal with. They may not have the inventory of the big stores but the customer experience is infinitely better. L read more

Friendly and knowledgeable customer service. Wide selection of products. I always shop here for plants to start my garden. I have bought paint, gas grill, lighting, materials for craft projects, recently replacement screws for a bed frame. read more

Great store, great service. Store Manager Kelly always took the time to help me, or just asked how my puppy was doing. Unfortunately after 4+ years of knowing her, she no longer works there. Great loss harbor freight. read more

Do yourself a favor and go to ACE or Home Depot. The young sales personal in this store has no idea how to serve costumers...they just point to the aisle and told me "this store is called Do It Yourself for a reason!" It did not end there, but not worth my time. I hope corporate office starts reading these reviews and my official complaint will have consequences to the two rude and and useless sales people. This is the number for DIY corporate office 818.407.3888. read more

Nice, organized, and people to help you! Lots of good stuff...well organized! Well organized!

My go too place all all home needs! The staff are amazing! Very trustworthy. The products they carry are top notch. Customer service is outstanding! Plumbing section is terrific! Clean, organized.... Awesome place. They also have senior discounts. read more

I have I sure to this place recently when I was working on a big project, because there isn't a Home Depot close by. And I've got today I was surprised with the amount of stuff they have. It is not a Home Depot, but it isn't anything less either. I was able to find everything I needed, and the staff members were very friendly, they always answered any questions I might of had, and even took time out of their work to walk me to the section themselves. I will recommend this store to anyone who is doing a small quick project. read more

Very neat store, but poor customer service. Maybe it's because they are young(er) men but no one offered to help me as I struggled to grab a bag of very heavy mulch. I asked about the carts and one young man with glasses kind of smirked while the other nodded towards the large flatbed carts. Not a good experience for a Sunday afternoon! I find Lowes in Burbank to have the friendliest employees and greatest selection. read more

Good selection for product I was looking for. Helpful staff. Price seemed a bit high, but seems to be the case wherever you go!

Inept customer service. Squabbles over exchanges. Lousy experience. Doesn't have everything on shelf. Go to ACE or any other competent hardware store. read more

A big box hardware store that still maintains a small town feel. Whenever I come in, I'm offered help. Maybe that's because I'm a single girl...but it's not offensive and I've actually needed the help. The last two times I've been working on fixing my toilet and required advice on the replacement parts...the staff was very helpful. They have a gardening area and a friendly resident cat that prowls around like it owns the place. I like their holiday display area and their clean restroom too. This is a place where a single girl with a do-it-herself attitude can feel comfortable. Thanks Do It Center! read more

Robert was very kind and also knowledgeable about paint. I wanted to add a polyurethane coating to my painted furniture, but he told me that it would end up cracking. Glad I didn't do that. Great service! Love this place and it's also very clean. read more

This place is clean and organized. The staff are friendly . Good to shop indoor plants . I recommend this place

If you love terrible customer service, employees with attitude, and the audacity to speak down to you, feel free to shop here. Ernesto and Katelynn are absolute trash. I never speak about employees in my reviews, but these two were by the the most disgusting, most disrespectful people I've ever come across. If you buy things and come back to the store with a receipt to return it, they won't honor it. They just say "it's seasonal" we can't take it back. When I asked them where on their website or on the receipt it says that I can't return it, they said "it doesn't" HOW PATHETIC. Don't give this place your money. They are thieves and don't conduct an ethical business practice. Your better off going to ACE down the street. And the employees at DIY won't mind if there aren't any customers, I think they prefer it that way, because they hate customers, walk away while you're speaking to them, give attitude and get upset (sorry for assuming you have customer service skills) This store deserves to shut down. And by what I saw today, it most certainly will. read more

Good location super close to my house and I always walk in and they have literally everything I need great staff super helpful and friendly

They have double-sided gorilla tape!!! *mic drop* (Everything I need to solve all my household fix... other than wine.) read more