The team at Ace Hardware Newport is knowledgeable, friendly and super helpful…read more My wife recently made an online purchase that wasn't exactly what she expected. Eddie and Ron were helpful every step of the way. The customer service at Ace Newport is awesome. Highly recommend!

The worst store in Bend!!!! Horrible customer service and inflated prices. I would rather drive to…read moreHome Depot then to solicit this "locally owned store"!!!!!! What a joke!

Getting a sales associate to help me is hopeless. They are more engaged talking to one another than…read morehelping me, and I am smiling and waving. Today I decided to Yelp. The cashiers do a nice job. I am Yelping the Ace hardware on 3rd street.

So rude!! The workers would not help find anything. They had items priced wrong and were so mean…read moreabout clarification. I will never go there again

I have always had a great experience with this Hardware Store. While Ace is a great place to shop,…read morethis store goes over and far beyond to assist their customers. I've had them search other stores to help me locate a particular item that was not available here. Their customer service is above all the Big Box Stores. As for those hard to find and get items, start here... Reasonable Prices, awesome service, friendly staff...Why shop anywhere else ???

Went in for a cart tire, not only did they have the random size but the 2 ladies were super helpful…read morein helping us find it. And just all around super nice, friendly and knowledgable. Thank you!

So now, for the second time Home Depot in Bend has let me down. I ordered everything online and it…read moretold me that it would be here at my door the next day. Today at 8 AM the crew shows up. Almost on queue I get a message from Home Depot that says that they couldn't deliver because they don't deliver on Mondays. But the website said it would be here on Monday. I paid the crew and sent them home. Calling to complain did work because I got some of my money back on the order to pay the crew. Lesson learned. Don't trust Home Depot.

Not sure whats going on with Home Depot. Product selection is very limited except for specific…read morecommon items. They have a whole row of light bulbs and only carry FEIT vs Philips in which I needed. I find they are only supporting one brand in alot of supplies needed except paint. Never seem to have a good selection in many items. I guess will shop alternative stores/or Amazon in the future to save on a 30 mile drive only to not have products needed. Very disappointed .

This is more like an Ace Hardware to me. It is clean, and well stocked. The staff are friendly,…read morealthough not very knowledgeable regarding livestock needs. At least the three employees whom I spoke with about livestock medications, weren't very knowledgeable. Prices were high, but their sales items were reasonably priced.

What a great store! I was in the area for work and stopped in on a whim, but if I had this store…read morewhere I live, I'd definitely be there often! A little bit of everything for your farm, homestead or garden. There were so many things I wanted to go home with, but kept it minimal. I was greeted politely upon entering and the cashier was super friendly, asking for advice on gardening... to the point that she took notes on my recommendations. I don't live in the area, so I'm not sure how their prices compared to averages for Bend, but coming from Alaska, the prices were really good. I'd definitely go back and have even looked for other Wilco stores during my travels.

Good value for tools and general purpose equipment. Sometimes stocking is an issue, especially with…read morethe sales/specials.

People are usually very picky. However, I am a traveling IT person requires to have tools for…read moreconstruction sites as Field Network Systems Engineer I appreciate the tools and prices. The Hercules line ups are my favorite as its comparable to DeWalt tools. The Beuer tools is like the Milwaukee brand. They have a ton of other stuff. The only thing is I like to have more power for my tools. I do have a couple of their impact guns and they're wonderful there. Electric powered one is perfect for changing out car, tires and axles and cars I took one off of a truck. The electric one has a good torque. It's at least 1000. I have no problem with that one I own that thing and it works wonderful. It is a little heavy but it does the job real well.. if you're looking to buy snap on the style tools, they do have a nicer line which is their icons. Because of the amount of construction work that I do sometimes I have to eat it on a tool so I usually stick to the Pittsburgh ones, but their Pittsburgh line also has a good lifetime warranty so I've actually returned a couple things and I got a brand new one so Harbor freight does honor the warranties really well Especially love the warranty on the Hercules lineup because it also warranties your batteries for three years and your tools for five years. They do have that ITC membership that pays for itself you get the coupons and then other little free beads but the benefit what I use it most for it attracts all your purchases online with no problem. You create an account it always finds your stuff you're in the system for everything that you buy so much more useful. It's worth like the 50 bucks or whatever.. now the store itself they do keep everything in stock as possible. I go through probably 80 to 100 different stores all through California, Nevada, Utah , New Mexico Arizona, Texas, and the one here in Bend. If you're looking for a good tool set instead of spending gobs of money start here there's nothing wrong with any other tools here because they have tools according to your budget you can't say the same thing to another hardware store like Home Depot or Lowe's there stuff already starts up as much higher prices. Ace Hardware is another good place to buy tools except when you're on a budget or you lost a specific socket it's much easier to buy a set from Harbor freight than it is to buy a single one at any of the other stores. Most of the stores usually have a few employees in there. It's to keep the costs down for the customers when you have too many employees in the store that drives the cost of tools up and for some of you crying about things in the store keep in mind you're not paying any sales tax You go to anyone of the other stores outside of Oregon your paying a sales tax specifically California sales tax can be really expensive and I know this because I also live in Los Angeles so when I come up here to relax, I appreciate going into this harbor freight because my father-in-law has a bunch of their tools as well.,I think the rest of you are being too picky and sometimes you have to remember things are on high demand. Be patient. Let's be honest none of the stuff here is manufactured here in United States so if they're missing something be patient because it's coming off a boat, but savings gets passed down to us. Lastly, for the staff here everybody I've talked to at least it's been knowledgeable and friendly. They're not Home Depot workers for most of them are retirees knowing about the trade. Some of these are just kids in college so I'll give them a break. I work a specific trade on the field. I wear construction hat, best gloves, and construction shoes and I'm not sitting in front of a desk all day I'm out the field with a sledgehammer, running cable tagging lines, and more. Y'all have a wonderful day.

Needed a fuel pump for my riding lawn mower fast. Called the "has everything" auto parts store and…read morethey could get in in for $72+ the next day. Called Jerry's and Jerry answered - said he had it in stock, brand new, name brand and LESS THAN HALF THE PRICE OF THE OTHER GUYS, but was closed the next day when I could get in to pick it up. Jerry let me pay over the phone and made arrangements for me to pick it up the next day! WOW - have used Jerry's few years ago for some chain saw parts and they helped me out just fine - but I really needed this part on the weekend and they said - No Problem - and made it happen - I will never go anywhere else for my mower, chainsaw and outdoor clothing purchase - they are the best!

I needed a new chainsaw to replace my aging one. Thought about going to a big box store, but…read moredecided to try Jerry's instead, since they carry Husqvarna and the prices are fair-traded among all the stores. It was my first time there, and I couldn't have been more pleased. Jerry asked several questions about what I'd be using the saw for, then suggested two that would fit the bill. They started and tuned the saw for me, then he took me outside and gave me a lesson in correct starting procedures (there are a few tricks). Even threw in a free chain scabbard. After a weekend of cutting, I had a small problem with the saw (my fault). Took it back in, the mechanic fixed it in seconds - no charge - and offered some tips on how to prevent the problem in the future. Excellent service and knowledge you would NEVER get in a big box store. Highly recommended!