My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

DO NOT LET THE AMBULANCE TAKE YOUR LOVED ONE HERE! He was rushed to this hospital against our…read morewishes when his doctor told him to go to the heart hospital of Austin. I told the paramedics that they wouldn't do as good as a job at a different hospital. I was right! after they told me what hospital he went to and it had a 2.8 rating!!!!!! He just text me and told me "I think you're right about the rating of this place so they don't seem to be getting amywhere and almost wanna send me home when they haven't done anything and I can't even get out of bed still"" He's just gonna have to go to Heart hospital I begged them to take him to earlier. Wasting precious time. They better transfer him to the other hospital because he can't even get out of bed or get in an Uber to go to the other hospital. I am livid. Read all the other one star reviews and go somewhere else please A day or two later he put him on more blood pressure medication that lowered his blood pressure to dangerously low at 60! They did a procedure on him to check for blockages in his heart and found nothing. He left the hospital and no better shape than he arrived. He's now transferred to a skilled nursing facility and I'm so less stressed now that he's out of Saint David's! I am an honest person so I do have to admit that the staff was very kind and professional.

Excellent location and beautiful office and treatment rooms. Dr. Babcock is amazing - patient,…read morelistens, takes the time to get it right and make sure you feel heard. The lab team here is awesome as well. Love this location!

Wow. A doctor that cares. It took years to find a good doctor, and now I have one…read more Same day appointment, vaccines and a very friendly staff. Waiting room is clean. Terese spent time getting to know me and my concerns. She spent time explaining treatment options.

i had two staff members i really loved people are decent some of them were assholes though and…read morecaused lots of problems i went there to get help not have to deal with more trauma ( the fighting and yelling ) would i recommend coming here yea i guess it's okay give dessert during dinner instead of lunch gang. also the doctor there said i had psychosis and stuff.... now its auditory hallucinations ?! what do you think of that dr lam ?! huh huh ?! he didnt even wanna actually listen to what i had to say and just gave me a practically random diagnosis !! yeah only two of the staff i really liked give them a raise !! i think that's it there's definitely better places but if you're looking for inpatient and php they have it !! good luck gang !!

Ts sucked ass. There's shit and blood smeared on the walls and it smells like piss. They don't do…read moreanything other than make u watch National Geographic. And when I got there I didn't get ANY of my clothes and had to wear the same thing for A WEEK!!! The food made me throw up and shit myself and honestly they don't even look after us. I cut my whole arm up with a blade that I snuck in between my brackets and a crayon that I took into my room. A girl even found several pieces of glass in the courtyard. I don't recommend. The staff are bitches, the food is ass, its dirty, and they don't actually take care of us or help us, I can go on for days. PIECE OF SHIT HOSPITAL!!! DO NOT GO!!!

It just keeps getting better and better. Even more doctors are spending a day or two at an office…read morethey opened in this complex. It is clean, it is convenient and there is plenty of parking. As opposed to going to North Austin and fighting traffic, this is a dream come true. Note that these are independent offices located in a complex, rather than a clinic. Further expansion appears to be in the works.

I would personally like to make a recommendation for Dr. Michelle Gooch. She was really…read moreinformative, experienced, and took a lot of the anxiety out of this type of visit. If you are looking for a new gynecologist, definitely schedule an appointment with her.

Avoid this place like the plague, literally. Wirh essentially no valid COVID controls, this place…read morecan be deadly for a high risk patient like me. It was dirty and, instead of in car waiting, they pile everyone in the waiting room. The risk is exacerbated by a 1 1/2 wait for a simple pre employment screen. There are some simple and relatively inexpensive ways to mask this place safe. This is neglect and this place should be shut down. I will never be back here. Avoid

Went for a walk on the Greenbelt and apparently touched every poison ivy/sumac/oak plant on the…read morepath. My legs were absolutely covered and I needed attention quick. I walked-in without an appointment, filled out my paper work and was seen within 5 minutes of giving the lovely front desk attendants my information. It's not often that you go to an urgent care and are actually seen by a physician; most people are only seen by PAs or NPs, but not at Pro Med. The doctor came in and cracked a good joke. They gave me a steroid and I was in and out of the clinic within a matter of 20 minutes tops. 3 hours later I hadn't even the slightest sign of any poisonous reaction. Quick, attentive and super economical!

Great experience as a new patient. Friendly efficient staff. Fantastic aquarium in the lobby! My…read moreonly issues might be the AC, a bit chilly for my liking. The other issue is the parking lot. Hard to find a spot. I saw Dr. Laura Ngyuen (sp?). Listened well and seemed very informed and offered helpful advice.

Had an appointment with generated and insurance referral…read more Going on three weeks victory, Medical has not submitted the referral to my insurance In addition, they always say they call you back and they never do Anytime you go in for a procedure you have to log onto the patient portal to get the results but even then sometimes you might not understand the results and it takes an act of Congress to get somebody to actually talk to you about your test

I just want everyone to know that Aroua Nunez, to be recognized. She's so friendly and very…read morehelpful. She goes way up and beyond to help all her clients and make me feel so comfortable. She is an amazing person and hopefully she get the recognition that she deserves. Thank you, Aroua for all that you do for this doctor office.

I was a patient at the north location for over 18 months and the last 6 mont6hs I was never able to…read moreget my correct prescriptions filled EVEN AFTER I asked them to check doctors note for new dosage. Thats 6 months out of 7. When I checked their facebook page I saw that the staff posts often that they are being paid overtime to watch movies with the screenshot including popcorn and a soda can. NOT PROFESSIONAL and in my opinion someone in the back is practicing medicine without a license instead of giving me what the dr recently ordered, just refilling the old prescription. THAT SUCKS So even though the staff I saw was very nice, I don't need nice, I need competent. So I switched to the south location. I was promised a visit with the doctor for my first visit since I was having medication issues. Instead a very harried and hurried p.a. shows up obviously not willing to take the time to actually hear out my answer to her first question "what brings you here today?" Interrupted in every answer, I finally stopped talking, and once she was making eye contact with me, I told her to just ask yes or no questions since she obviously didn't have the time for anything longer than a one word answer. At that point she apologized and said she would listen. Even with her subsequent interruptions she began to listen and respond more professionally. She assured me I would see the doctor within two days and penciled me in for an appt two days later at 1. When I went out to the front desk and requested a card for the appt time, the receptionist Lisa mind you she is in her 50's gave me a SNORT and an EYEROLL and told me the dr was booked ahead for 6 weeks. After instruction by the p.a. she relented and I got the card with time at 1:00. That day I left my home just before 12, and sadly an accident on 35 had traffic stopped in place for more than a half hour. At 1:13 I called the office to let them know I was stuck in traffic, the receptionist Lisa me not to bother as the next patient was already there and would be given my time slot instead. I said please give me next appt available with the doctor and she then said you can come in at 3. That appointment was with another p.a. and not a doctor so I would still not be able to resolve medication issues UNTIL I SAW THE DOCTOR 6 weeks later. So would I recommend this comedy of errors to someone seeking competent medical practice, a Doctor to be seen by when warranted, and polite and helpful staff? NOT HARDLY. I brought receipts for my complaint, sadly I did not have my camera out to document Lisa's SNORT and EYEROLL. Steer clear, unless you like impediments to good health care placed in your path.

I was here to get a flu, COVID, and strep test and thank god they were open until 8pm. The staff…read morewas super friendly and it was unlike any of the other experiences I've ever had at an urgent care. I will be making the long trip over here just to see these guys again! The doctor, Margaret, was super kind and patient with me. I have never received this type of professional medical care at an urgent care. Kudos! There's also a 24hr Walgreens with great customer service nearby to fill your scripts.

I am so thankful I found this hidden gem in South Austin! I was in and out within an hour and NP…read moreElora was super thorough and competent. She called me quickly with my lab results and even answered a question unrelated to my original visit. She really cares for you as a person and doesn't see you as just another number. Thank you!

There is nobody like Jim. Sadly most of the people who know this don't write reviews. Not only is…read morehe an expert in his field of neuropsychology, he has a pronounced grasp of the interpretive/psychodynamic side of the discipline and as genuine an interpersonal style as one is likely to find in this business. Dealing with your children's neuropsychological needs is daunting. Thank your stars to be working with a provider like Jim.

Unless you are prepared for a lengthy wait for results for test performed at this office, DON'T go…read morehere. After having testing done here for my son, had to wait 30+ days for his doctor to be contacted, threaten to call insurance company to withhold payment and told them if results were not in his physician's hands by 2:00 p.m. that day, I would be contacting a lawyer to speed them up some and have my money returned. Was called at 1:30 and told the file and results had been "found" (whose desk were they lost on?) and were being faxed to doctor's office. This was testing for ADHD and represcription for medication, my son was without medicine for more than a month because of this offices delays and lack of attention to patient care. Doctor himself is arrogant and self absorbed, has a very snobby attitude. Shows little respect for parents of children he sees.

Shirley made getting bloodwork super easy and everyone was super friendly. It was also extremely…read moreclean!

If I could give the James Casey location zero stars I would. They have absolutely inefficient…read moresystems and people at the front. And everyone just blames Saturday morning. When in reality they don't take people in order, mess up things and it leads to frustration. I had a wait time of over 90 mins easily this morning. It was worse for a ton of the older people and others around me.