My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

My mother was brought to the ER after suffering from severe diarrhea for two weeks. At the time of…read moreadmission, she was extremely weak and unable to retain any liquids. Despite her visible dehydration and the difficulty staff had establishing an IV, she remained in the ER for approximately four hours without receiving any IV fluids. Before being discharged, she suffered a physical setback, yet she was still sent home. The following day, we were notified that she tested positive for C. diff. It is deeply concerning that a patient in her condition, with what turned out to be a serious infection, was brushed off and discharged while still thirsty and weak. We now have to wait several days to see her primary care physician for follow-up care that should have been initiated or supported by the emergency team. I am disappointed by the lack of effort and the dismissive attitude we encountered during this visit. I would appreciate a review of her case and an explanation as to why standard interventions, such as administering saline fluids, were not provided given her symptoms. We can do better for all patients.

Dr. Michel Rie, my Family Physician at One Medical, is first-rate! He has all the qualities you…read morehope to find in a physician--compassion, experienced medical care, excellent training and judgment; and he also manages to be efficient and on-time! I've had excellent experiences with other One Medical physicians and nurse practitioners as well. The medical office is new and well-appointed--albeit with fake plastic plants; I appreciate the on-site laboratory & phlebotomist and x-ray availability as well. The overall corporate influence on office decor is off-putting; I miss the personal touches--no Medical diplomas, nor favorite art work in physician's offices--which I find dystopian. One Medical is owned by Amazon; I hope they don't mess it up. The corporate influences are invasive: "membership" costs $100 for Amazon Prime customers--apparently $200 without Prime membership; with neither, you can still be seen, but forfeit complete access to the "patient portal," and don't have access to after-hours medical phone advice. A few months ago, I missed an appointment, because I was notified of an appointment "with Michael." I didn't remember any such appointment! I failed to understand they were referring to my physician, Dr. Rie. Apparently, they've started using doctor's first names, "so that patients will be more accepting" of nurse practitioners and/or physician assistants. I'm writing as a retired Family Practice doctor. I find this insulting to physicians--I have worked with a number of nurse practitioners and physician assistants; I appreciate and respect their skills; it wasn't necessary in any of the several practices where I've worked to dispense with the traditional title of "Doctor" for physicians, in order to elevate other professionals' status. Any physician who has completed four years of medical school and a minimum of three years of internship and residency training; a minimum of seven years of medical training in all, has earned the right to be addressed as "doctor." I have not thought any less of the nurse practitioners or physician assistants I've worked with; they play a legitimate role, worthy of respect. I do think less of Amazon's management and decision-making though; I've never found insulting professionals to be a winning strategy. Regardless, it is unnecessary to downgrade the traditional manner of using the title "Doctor,"--a matter of respect--in order to artificially upgrade the value of other medical professionals. I would think it is an insult to them as well--their performance speaks for itself. I've been pleased with the care I've received from One Medical nurse practitioners. Perhaps, rather, they deserve their own titles? I think the military could offer insight into that. Everyone has a title, from "Private" to "First Classman" on up....

The problem with One Medical is that it takes them 3-5 days to process an imaging order. It's been…read more48 hours since the PA says she ordered the MRI but my PPO says they haven't received it. Apparently the "One Medical team" needs front end time to "package" the request and then you wait for insurance approval. Two full days and PPO still hasn't received it.

Scary place you do not want to have to stay. Do not do anything wrong that will cause you to wind…read moreup here. They won't let you out until they deem you ready

Please do not take any loved ones here, especially women and teens. I've been seeing commercials…read morefor this place and I'm horrified about remembering my experience there. I was not only sexually harassed by another patient. I was dismissed and it was blamed on my clothes and I was told to hide. This even happened in front of a social worker and nothing was addressed. My patient bill of right were violated in multiple times and amongst that the staff was so unprofessional I witnessed nurses and techs making fun of me and other patients. I'm disturbed from my time in there . I keep in touch with other patients and we all came out worse and I'm still trying to recover from my experience there. Steer clear of dr.salib

It just keeps getting better and better. Even more doctors are spending a day or two at an office…read morethey opened in this complex. It is clean, it is convenient and there is plenty of parking. As opposed to going to North Austin and fighting traffic, this is a dream come true. Note that these are independent offices located in a complex, rather than a clinic. Further expansion appears to be in the works.

I would personally like to make a recommendation for Dr. Michelle Gooch. She was really…read moreinformative, experienced, and took a lot of the anxiety out of this type of visit. If you are looking for a new gynecologist, definitely schedule an appointment with her.

Avoid this place like the plague, literally. Wirh essentially no valid COVID controls, this place…read morecan be deadly for a high risk patient like me. It was dirty and, instead of in car waiting, they pile everyone in the waiting room. The risk is exacerbated by a 1 1/2 wait for a simple pre employment screen. There are some simple and relatively inexpensive ways to mask this place safe. This is neglect and this place should be shut down. I will never be back here. Avoid

I had an eventful weekend. Friday morning, Austin was snowed in, streets closed, over 100…read moreaccidents reported. I romped with my dogs in the snow, walked them and then went for an amazing run around my snowy peaceful neighborhood. Later, since all that activity made me hungry, I was cutting up a chicken to make fried chicken and I cut my finger quite badly. It bled and bled and I could not get it to stop. FInally, I used super glue, huge bandage, gloved the hand, finished dinner, which was delicious, btw. Then I stayed up late and my house almost burnt down. (Long story). Taking off the leather gloves I used to move the fireplace grate to pour water on the fire place fire, I tore the bandage off and more blood starting pouring everywhere. More super glue, which I also got on my lips and tongue when trying to open the tube one-handed because my dh was sound asleep. I was trying to hurry because my house breakers had blown and the burnt electrical smell was getting overwhelming and I still hadn't realized there was a fire in the wall. So, then, when the 25 or so firemen came in an hour later and tore out the bedroom wall and put out the fire, a nice paramedic wrapped my finger again. That night was cold. 23 degrees, huddled in the guest room with our dogs in stinky smoky house with no heat or electricity. Next day, with my nervous energy from almost being burnt up and stuff, I worked in the garden for a few hours digging my fishpond deeper while the electrician came to get our power back and rewire the wall. The surgical glove covering my bandage filled with blood and neighbors advised going to the doctor NOW. ARC couldn't take me until tomorrow so I called around and found Pro Med, right there next to People's RX on S. Lamar - next to the Red Lobster. I had to wait a bit, but the wait was about 3 hours shorter than urgent care on William Cannon who close at 4 which seemed stupid to me. I mean, how urgent can it be if they keep bankers hours? Pro Med was awesome. They were open until 9:00. Very nice nurses and assistants and very sweet doctor who gave me the appropriate disapproving look when I told him about the digging in the garden all morning. Did I mention that I was filthy? Oh, he also advised that I really should have gone to the emergency room when it happened. But if I had, then my house probably would have burnt down with my dogs and husband in the house because I was the only one who noticed the fire. But they cleaned and fixed up my finger and gave me instructions and were just very nice and took my insurance. Follow up visit to check the finger was FREE!! I saw another nice doctor and assistant/nurse who got me out of there in less then ten minutes. So, see, it all worked out.

My husband and I have both had such a positive experience with this office. From the moment we…read morestarted coming here, we felt listened to, cared for, and treated as individuals rather than just another appointment on the schedule. The provider Chloe was wonderful and so kind. When we first came in, we were struggling with symptoms that were affecting our overall health and energy levels. The provider took the time to listen to our concerns, run thorough testing, and create treatment plans tailored to our individual needs. I appreciate all Low T has done for us!

This place is terrible. They have no interest in helping or working with you they just want you to…read morecome in more times so they can keep charging your insurance. Go anywhere but here for your treatment.

After my 29-year-old son survived a near-fatal car accident and was discharged from the ICU with an…read moreincredibly complicated medical situation, we were overwhelmed trying to navigate daily medical care, trauma, and recovery. Jason Spees at Victory Medical became the steady, compassionate presence that carried us through some of the hardest weeks of our lives. What sets Jason apart is not only his medical knowledge, but his humanity. He spent an incredible amount of time helping my son process the trauma of nearly dying, difficult diagnoses, and the fear that comes with an uncertain recovery. He never rushed us. He listened. He cared deeply. When my son experienced dangerous reactions to medications prescribed elsewhere, Jason stepped in immediately, even seeing us on the weekend and coordinating with other providers to ensure my son received safe, thoughtful care. Although my son is an adult and we live in different states, Jason honestly told me my son would need me there for at least six weeks to help guide his recovery. He was absolutely right. Through complete chaos, Jason maintained a calm, grounded bedside manner that brought peace to our entire family. It genuinely scares me to think about what my son's recovery experience would have been without him. Victory Medical is incredibly fortunate to have someone as compassionate and dedicated as Jason Spees on their team.

After years of trying to get Dr. Prajapiti to refer me for mental health diagnosis, I've found…read morenothing but failure from her and Victory Medical Center. Responses I've been given during poor episodes: A) Call someone else. B) We don't do that here. C) Find your own help. A, B, and C are my wording but my wording fits the type of responses I received. There is simply a lack of give a damn.. They are very good for Westlake type housewives needing weight treatment or ill-born men needing testosterone boosts but they are not fit for practical purposes. If you need a tummy tuck, a facelift, or some cosmetic or trendy thing, you've found your spot. They'll certainly refer you for that. If you're looking for legitimate medical care, I would not advise you to come here. A decade long patient is writing this. Oh, and never expect any sort of direct communication, communication from them comes through only the patient portal. Thank you for your time and attention.

I just want everyone to know that Aroua Nunez, to be recognized. She's so friendly and very…read morehelpful. She goes way up and beyond to help all her clients and make me feel so comfortable. She is an amazing person and hopefully she get the recognition that she deserves. Thank you, Aroua for all that you do for this doctor office.

I was a patient at the north location for over 18 months and the last 6 mont6hs I was never able to…read moreget my correct prescriptions filled EVEN AFTER I asked them to check doctors note for new dosage. Thats 6 months out of 7. When I checked their facebook page I saw that the staff posts often that they are being paid overtime to watch movies with the screenshot including popcorn and a soda can. NOT PROFESSIONAL and in my opinion someone in the back is practicing medicine without a license instead of giving me what the dr recently ordered, just refilling the old prescription. THAT SUCKS So even though the staff I saw was very nice, I don't need nice, I need competent. So I switched to the south location. I was promised a visit with the doctor for my first visit since I was having medication issues. Instead a very harried and hurried p.a. shows up obviously not willing to take the time to actually hear out my answer to her first question "what brings you here today?" Interrupted in every answer, I finally stopped talking, and once she was making eye contact with me, I told her to just ask yes or no questions since she obviously didn't have the time for anything longer than a one word answer. At that point she apologized and said she would listen. Even with her subsequent interruptions she began to listen and respond more professionally. She assured me I would see the doctor within two days and penciled me in for an appt two days later at 1. When I went out to the front desk and requested a card for the appt time, the receptionist Lisa mind you she is in her 50's gave me a SNORT and an EYEROLL and told me the dr was booked ahead for 6 weeks. After instruction by the p.a. she relented and I got the card with time at 1:00. That day I left my home just before 12, and sadly an accident on 35 had traffic stopped in place for more than a half hour. At 1:13 I called the office to let them know I was stuck in traffic, the receptionist Lisa me not to bother as the next patient was already there and would be given my time slot instead. I said please give me next appt available with the doctor and she then said you can come in at 3. That appointment was with another p.a. and not a doctor so I would still not be able to resolve medication issues UNTIL I SAW THE DOCTOR 6 weeks later. So would I recommend this comedy of errors to someone seeking competent medical practice, a Doctor to be seen by when warranted, and polite and helpful staff? NOT HARDLY. I brought receipts for my complaint, sadly I did not have my camera out to document Lisa's SNORT and EYEROLL. Steer clear, unless you like impediments to good health care placed in your path.

I was here to get a flu, COVID, and strep test and thank god they were open until 8pm. The staff…read morewas super friendly and it was unlike any of the other experiences I've ever had at an urgent care. I will be making the long trip over here just to see these guys again! The doctor, Margaret, was super kind and patient with me. I have never received this type of professional medical care at an urgent care. Kudos! There's also a 24hr Walgreens with great customer service nearby to fill your scripts.

I am so thankful I found this hidden gem in South Austin! I was in and out within an hour and NP…read moreElora was super thorough and competent. She called me quickly with my lab results and even answered a question unrelated to my original visit. She really cares for you as a person and doesn't see you as just another number. Thank you!

This is where labs are drawn, no doctors, no nurses…read more... Just people who got certified in phlebotomy... Many high school students could become a phlebotomist before they could buy alcohol... This place is a clinic, people act like robots, no personality, just sort of blase... they seem very fatigued... almost like being nice is extra work... But that's the industry now, these aren't medical professionals... they act like they are robots... Even directions to the toilet felt like a chore to them... It's all about money :) shut up and pay me and don't tell me how to act!!

Shirley made getting bloodwork super easy and everyone was super friendly. It was also extremely…read moreclean!