My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

My mother was brought to the ER after suffering from severe diarrhea for two weeks. At the time of…read moreadmission, she was extremely weak and unable to retain any liquids. Despite her visible dehydration and the difficulty staff had establishing an IV, she remained in the ER for approximately four hours without receiving any IV fluids. Before being discharged, she suffered a physical setback, yet she was still sent home. The following day, we were notified that she tested positive for C. diff. It is deeply concerning that a patient in her condition, with what turned out to be a serious infection, was brushed off and discharged while still thirsty and weak. We now have to wait several days to see her primary care physician for follow-up care that should have been initiated or supported by the emergency team. I am disappointed by the lack of effort and the dismissive attitude we encountered during this visit. I would appreciate a review of her case and an explanation as to why standard interventions, such as administering saline fluids, were not provided given her symptoms. We can do better for all patients.

Dr. Brandon Artillo Allport my PCP. It's a one stop shop for me with dental, eye exam and…read morephlebotomy "blood work" Wonderful staff at all times. They take care of me....ABSOLUTELY NO COMPLAINTS

Have been going to location on 11th street for 4 months. Have told same Dr. Area I no something is…read moregoing on order test all around it. I go in today he tells me the mri of area I complained about showed nothing. I start looking at paperwork and talking to nurse. He didn't even have mri done on area I've been complaining about. And he told me I should try cbd oil. A joke. Zero confidence in Dr's today.

good experience!! there was barely any wait time. the staff was friendly from the moment I walked…read morein. the woman who drew my blood was quick, and it was much more painless than I have experienced at other places. plus, I let her know I was a bit nervous about my blood being drawn, and she was compassionate by both normalizing it and taking me to a spot I could lie down for the process, just in case! good experience and would recommend this location.

This is where labs are drawn, no doctors, no nurses…read more... Just people who got certified in phlebotomy... Many high school students could become a phlebotomist before they could buy alcohol... This place is a clinic, people act like robots, no personality, just sort of blase... they seem very fatigued... almost like being nice is extra work... But that's the industry now, these aren't medical professionals... they act like they are robots... Even directions to the toilet felt like a chore to them... It's all about money :) shut up and pay me and don't tell me how to act!!

- - - Review for Austin Regional Clinic: ARC South in Austin, Texas, mammogram (*)(*) screening on…read more01/16/2026 - - - I had such a positive experience when I came to this ARC South location to do my routine mammogram screening. I really appreciated the extra effort & thought put into the decoration of the mammogram exam room. It was decked out in pink decor, including soft pink lighting that created a peaceful atmosphere & had a calming effect as you're getting your mammogram done. There was also pink decor displayed that reminded you of the importance of getting regular mammograms done for early detection of breast cancer. I didn't have to wait long in the patient waiting lobby before getting called back to get my mammogram done & the mammogram took about 30 mins or so. My results were sent to me afterwards through my ARC My Chart account after the doctor reviewed them. A few helpful tidbits about this ARC location: - - mammogram services located in the building closest to hwy 3828, 1st floor - - private parking lot for patients Till next time!

I saw a Kelley Coleman sleep specialist at ARC at 708 W. Benn White blvd. yesterday. I waited 3…read moremonths for appointment. I felt judged and berated from the minute I walked in. I was told my diabetes was caused by sleep apenea, and any other physical problems I have are caused by Sleep apnea. I have addressed my sleep apenea over the years, and can't use the machine and mask of any kind. The Dr was upset that I can't use mask, I was told I am unwilling to help myself, and there was nothing they could or would do for me if I didn't pay 1000 out of pocket for study and additional for the machine. The truth is, I only went because I am having a hard time getting to sleep. I stay asleep. I've done all the generic treatments Trazadone, hydroxidine in high doses, but it doesn't help. Again, I saw reg doc, and she reminded me they absolutely do not give prescriptions to help insomnia, so referred to specialist that gave me same message. Are there doctors the help out there with anything? This doctor was the worst I've ever seen, thank you for 3 month wait, 80.00 Co-pay, and offer no help or hope. Make sure I knew 30 mins are up, and tell me what I already know (except, I was surprised to learn diabetes is caused by sleep apnea.) What an incredible insult to patient rights, such a lack of intelligence and compassion are far beyond my understanding.

My mother was referred there for a pressure wound on her spine. The staff is very helpful and…read moreprofessional. Bianca is always smiling at the front desk and very welcoming. Nurse Patty is amazing! She answers questions and is very patient and thoughtful. Dr. P is wonderful! He is down to earth and takes time to answer questions and make sure that you are comfortable with the treatment plan, but he doesn't take a long time like a lot of doctors that seem to love the sound of their own voices. They set up supply delivery that is on point and has everything that we need. If you are someone that wants wonderful, respectful care, but doesn't have the time or need to drone on about their problems, then this is the place for you.

not even 1 star! I kept leaving voice messages and never got called. Had to wait a week for an…read moreantibiotic that I needed immediately. Then I left message with the lady at the desk who said she hand delivered it, but nurse said she lied and never got it. I checked with frontdesk. She said it WAS delivered. 2nd nurse Patty, said 1st nurse gave wrong treatment instructions for 2 weeks. Dr did not seem concerned and said not to worry bout Rx HE initially said was needed asap. Said just watch the wound. Nurse Patty said it's not her problem that messages didn't get thru After she said messages were her responsibility. I hope to never have to go there again.

It was clean and parking was fine. The team wash pleasant. But I have seen two different doctors…read morehere and felt rushed each time and the third one didn't follow-up like they said they would. Update: lowering my score as I've seen three physicians here, felt rushed or lack of info on each visit, usually you're given up to 15 minutes with a doctor per most insurance plans but here you only get 5. It's been a consistent trend. I went hoping to get information but instead I was brushed off and given a prescription that I didn't even need. I've been coming here for over ten years on and off and it's just gotten so much worse. Dr Mobley heard my situation for less than five minutes and said "if it's not bothering you don't worry about it" and rushed off as I tried to say it was bothering me. Saw dr Jones and again less than five minutes, just wrote a prescription that I didn't even need and finally ordered some test. Then I see his nurse practitioner to go over the notes and she to time with me but she made a suggestion that previous doctors told me would be bad for me and kept going on about it even after I said it was a bad idea and I've already done it. We had to wait for more results. She was supposed to call me with the final results. Two weeks later and I got a call from someone else telling me to make a telehealth appointment. I've already seen three doctors there, paid all my bills, was told I'd receive a call with results. This place really doesn't have its ish together. I decided to look up the owners and it seems it's private equity. I really feel that the doctors are being forced to burn and churn.

Impossible to get hold of them on phone. for prescription, I gave them the need, they did send for…read morerefill, but was not for 2 per day! I went personally and told the receptionist, I cannot pee, they did not seem to care. Appointmein November. I do not recommend them. Also they suggested a procedure I I did, but that helped for a year or so. They would give an earlier appointment with the assistant, but the assistant is same as using Chatgtp!

My first time to have an appointment here. It was very easy to make an appointment and get in to…read moresee the Urologist in a reasonable amount of time. Parking was nice. They have outdoor spaces as well as a small parking garage. My appointment was early in the morning so I still had choices to park outside or in the parking garage. I chose to park in the garage since it was raining. Checking in when I got there was easy. The receptionist was welcoming and friendly. My wait time in the waiting area to be called back for my appointment wasn't too long. The waiting area is nice and roomie with nice comfortable chairs and a TV. The are was very clean. When I got called to go back to the exam room the doctors assistant was friendly and professional. She asked questions about my health history, what brought me into see the doctor and took my blood pressure. She was straight to the point. The wait time before the doctor actually came in was about 40 minutes...longer than I wanted to wait. Once the doctor came in he was friendly and polite. He asked what brought me into see him and he listened to all of my concerns and problems. He took the time address everything separately and made sure he covered all of my concerns and issues. My only problem was, I had a hard time understanding everything he was explaining because I didn't understand some of the terminology and medical terms. I should have said something, but I didn't, so that's on me. I like this doctor and I feel like I'm getting the proper treatment and care. My first opinion of this medical practice is great. I will continue to be a patient of theirs. I didn't mention any names because I didn't get permission to use their names.

Fast service at labs and the other finger wave. Couldn't be happier except having to go there…read moreannually. :-(

Avoid this place like the plague, literally. Wirh essentially no valid COVID controls, this place…read morecan be deadly for a high risk patient like me. It was dirty and, instead of in car waiting, they pile everyone in the waiting room. The risk is exacerbated by a 1 1/2 wait for a simple pre employment screen. There are some simple and relatively inexpensive ways to mask this place safe. This is neglect and this place should be shut down. I will never be back here. Avoid

I had an eventful weekend. Friday morning, Austin was snowed in, streets closed, over 100…read moreaccidents reported. I romped with my dogs in the snow, walked them and then went for an amazing run around my snowy peaceful neighborhood. Later, since all that activity made me hungry, I was cutting up a chicken to make fried chicken and I cut my finger quite badly. It bled and bled and I could not get it to stop. FInally, I used super glue, huge bandage, gloved the hand, finished dinner, which was delicious, btw. Then I stayed up late and my house almost burnt down. (Long story). Taking off the leather gloves I used to move the fireplace grate to pour water on the fire place fire, I tore the bandage off and more blood starting pouring everywhere. More super glue, which I also got on my lips and tongue when trying to open the tube one-handed because my dh was sound asleep. I was trying to hurry because my house breakers had blown and the burnt electrical smell was getting overwhelming and I still hadn't realized there was a fire in the wall. So, then, when the 25 or so firemen came in an hour later and tore out the bedroom wall and put out the fire, a nice paramedic wrapped my finger again. That night was cold. 23 degrees, huddled in the guest room with our dogs in stinky smoky house with no heat or electricity. Next day, with my nervous energy from almost being burnt up and stuff, I worked in the garden for a few hours digging my fishpond deeper while the electrician came to get our power back and rewire the wall. The surgical glove covering my bandage filled with blood and neighbors advised going to the doctor NOW. ARC couldn't take me until tomorrow so I called around and found Pro Med, right there next to People's RX on S. Lamar - next to the Red Lobster. I had to wait a bit, but the wait was about 3 hours shorter than urgent care on William Cannon who close at 4 which seemed stupid to me. I mean, how urgent can it be if they keep bankers hours? Pro Med was awesome. They were open until 9:00. Very nice nurses and assistants and very sweet doctor who gave me the appropriate disapproving look when I told him about the digging in the garden all morning. Did I mention that I was filthy? Oh, he also advised that I really should have gone to the emergency room when it happened. But if I had, then my house probably would have burnt down with my dogs and husband in the house because I was the only one who noticed the fire. But they cleaned and fixed up my finger and gave me instructions and were just very nice and took my insurance. Follow up visit to check the finger was FREE!! I saw another nice doctor and assistant/nurse who got me out of there in less then ten minutes. So, see, it all worked out.

The physical therapists are amazing. The biggest issue with this place is how long it takes even…read morewith an appointment. The building will have one patient in the waiting room yet it will still take 3 hours. I have gone here multiple times and each time it has taken 2-3 hours to receive 15 minutes of care from a doctor.

This was the most amazing place! It was so busy and the staff handled all task with a breeze! They…read morewere friendly and smiling. You could tell they really care. The doctor was phenomenal! I've never seen a Physician do so much in a clinic. He truly cares about his staff and patients.