Today we were seen by Savanah and Anna. We had shingles and they were able to help us! This was our…read morefirst time using Carbon Health and it was super smooth from start to finish. Savanah made us feel comfortable and Dr. Anna really heard our concerns. We were super please and will definitely be back in the future!

I went in for a Bee Sting that I got while playing Pickleball on Tuesday than had a delayed…read morereaction where swelling was getting worse! I had to find something quick and easy then found this Urgent care nearby! They have everything setup very user friendly on the app & online which made setting up appointment very easy and also found they were in-network with Blue Cross Blue Shield which was a plus! Parking was not a problem and once I got there a friendly face greeted you and they made the check in process easy. I didn't wait very long and the doctor on duty was very knowledgeable & personable with my care. Will definitely come back!

The Primier ER group was a Godsend to me when I was new in town and the Seton Medical group which I…read morehad just joined could not find a single doctor to fit me in when I was horribly ill. I thought I had a flu, and was relieved that Premier ER would see me for something like that (I thought the ER would be for broken leg or heart attacks, not a darned flu!!) I got attention right away, no wait. Turned out, I had an allergy symptoms that look a lot like the flu. The doctor was able to recognize it, tested for flu just to be sure, and gave me meds on the spot with a followup prescription. I felt amazingly better in about an hour. My Blue Cross insurance PPO covered the cost. I am very happy to have found this place in my new hometown.

They just want your credit card payment upfront to make a large payment and then send you down to…read morethe emergency room and not do anything. Biggest scam on earth. Oh thanks for your help. I will never go to another CareNow urgent care center ever again.

I really like it here. Dr Davila hears me and truly listens. As someone that has a chronic…read moredisability, having a doctor that trusts what I have to say about my body is so impactful. They are super fast at taking care of referrals and never make you feel like a burden. The office staff are super polite and respectful and are able to input preferred names. Definitely a validating and supportive place

Dr. Sarkaria left in May, so I saw Dr. Juan Davila who lectured me about my anxiety medication…read morewhile lounging like he was at home watching a ball game. Couldn't show me the respect to even sit up straight while telling me I'd need to be referred to a psychiatrist if I "took too much"of the low dose med I OCCASIONALLY take & have for years with zero issues. Yet he has no problem throwing all the adderall in the world at my husband & stepson. Didn't listen to my heart or lungs. Never rose from his lounging position and they called it a full physical. Couldn't have been less interested in me or my health. AVOID. Especially if you are a middle age woman.

Bottom Line Up Front: Thoughtful, thorough, attentive, comforting, real. Would not hesitate to…read morereturn for any of my immediate medical needs. Right side of body tingling progressively throughout my morning, not good. Came in and immediately felt comforted by Miss Shannon who greeted me at the desk and repeatedly reassured me that all would be taken care of ie first priority = me and my health. I had just gotten insurance, and didn't have my proper paperwork. Her demeanor stayed steady throughout, and later when all had calmed down, she walked me through options for coverage in all cases. Nurse Christen and ER Tech Sandra were warm, efficient, and personable when they checked in with me. Christen, whom I saw several times through the visit was consistent and helped me feel like she really had my back throughout. Radiologist Keith was equally warm and helpful, patiently explaining my CT procedure to me. And Dr Racey helped me work through my various ideas as to what might be going on while being absolutely direct and honest with his answers, including what he didn't know and couldn't confirm. He was also clear in his recommendation to me to do what was needed to rule out stroke completely, and set up an emergent MRI for me at Seton Hayes nearby. I was SO grateful for that. Total, trustworthy, boss handling. In case it matters to anyone reading: no stroke, mass, or bleeding in my brain/neck. On to the Neurologist we go. 5 stars EASILY.

Ally really is the best I've been here before about a year ago for knee stitches and they were…read moresuper sweet, attentive, explained everything in detail. Got in a fender bender today and already knew this was where I wanted to come for the check-up (to make sure everything was ok), and again the service was just as great! Everyone from the front desk, the nurses, and Dr. Price were kind and thorough. Truly great if you ever need an ER

They have caring staff and several lab services offered in the same building, as well as some…read morespecialized services.

I will NEVER go near that place again. In 2021 "Doctor" Ondash sent me home with antibiotic ear…read moredrops, which was fine except for that fact my ear was swollen shut due to infection and no antibiotics could get in - I fixed his idiocy by going to an ENT specialist three days later with the competence to aspirate the ear and get the antibiotics to the infection. ENT guy said it was in the top three worst ear infections he had seen that year.  Fast forward to this week - Just got released from the hospital after 3 days in the ICU for a subdural hematoma. The day prior to going to the ER I went to Premier and saw "Doctor" Hale, explained the horrible headaches I had been having without letup, slurred speech issues, typing issues - and he gave me an ibuprofen shot and sent me on my way with no follow up. He said he would call to discuss the emailed blood work results with a phone call - nada. The ER doctors were absolutely appalled at the zero interest/lack of concern about the cause of the headaches, which was easily determined with a simple CT scan. They are the McDonalds of the medical field,

Came here early December 2025. I had gone to my OBGYN the day before going to Viks due to unnatural…read morebreast pain, swelling, & spreading redness. I left the OB completely freaked out (the on call doc when I went was absolutely awful) & not to mention, with no diagnosis or meds or anything at all. As someone who suffers from anxiety, I had a full blown anxiety attack for the next 24 hours. The following day I couldn't take it and came down the road to viks. Due to the intimate nature of my issue, I requested a female doctor but they told me they only had male; so I just took what I could get, not a huge deal. Front desk was fairly nice, filled out the papers, and they took me back fairly quickly. My doctor was Dr. Mcalasdair (apologies if i spelled that wrong). While I did originally want an ultra sound, he attempted talking me out of it. We went back and forth for a little bit but ultimately he said he was pretty confident he knew what was causing this, and while he didnt think an ultrasound was needed, he was willing to call their ultrasound person to come down and do it if I was adamant. I eventually caved and agreed to not do the ultrasound. Although he did make a little dig during our convo which I didn't appreciate (he said something along the lines of "I've been doing this for 30 years so I think I know what I'm doing). Please don't be condescending. Regardless of how long you've been in medicine, people are still allowed to advocate for themselves & their desires for their treatment. Anyway - aside from that, he was attentive and reassuring. However I've got to give it to the nurse - she really soothed me and my anxieties. She was such a sweetheart. She was maybe a middle aged lady with a British accent. She was so attentive, answered all my questions, checked on me, and when she could tell how nervous I was, she even brought me a little mini teddy bear with a viks shirt on to hold onto. No matter how old you are, little gestures like that really mean something, especially when you're scared. In the end, what I got was an IV in the arm with antibiotics. I believe it took like 45 min to fully drain. While I just sat there and waited, my nurse even brought me a heated blanket to make sure I was warm and comfortable. She was the best. They wrote me a prescription for an oral antibiotic but we were unsure if we were gonna make it on time before the pharmacy closed. On the off chance we didn't, they gave me my first pill ther so I wouldn't have to worry about missing a dose that night (in case we weren't able to get it until the next day). Thankfully we did make it to the pharmacy before they closed though. But that was really thoughtful. In the end, we ended up paying the ER price upon leaving. I haven't received any other bill in the mail so I can't speak on that experience yet... Also - the doctor called the next day to check up on me but I was unable to answer so he left a message. I called back the following day, but he wasn't busy with a patient so a message was taken. No call back. Called again the next day, he wasn't at the lakeway location, he was at another location. So I called the other viks location I was told he was at and they took a message since he was busy with a patient and told me he would call me back. He never did. I called again a day or two later back to the lakeway location and they gave me the same story and said they'd take a message but I told them I had already tried that multiple times and got no call back and told them I just wanted to speak to anyone on staff nurse or otherwise for them to answer my questions. So they put me on hold and I spoke to another doc I'm assuming, but not the one I saw, not dr macalasdair. This doc was pretty vague and dismissive with his answers. Basically it was like a couple word answers or "I can't answer that unless you come back in & we look at you again"...... mkay. He was unhelpful. Between the snarky response when I was advocating for myself in the room & the lack of call back and unhelpful response I got when I finally demanded to speak to anyone doctor on staff, that's why I took one star off. Otherwise, I had a solid experience. They fixed me and calmed my nerves at the same time. If anything goes awry with billing, I'll be sure to update my review. But for now, thanks for helping me!

I recently visited Vik's Complete Care after a severe fall while working in my closet and believed…read moreI needed immediate medical attention. Before going, I checked my Humana insurance, which listed this facility as a provider, so I arrived expecting to use my coverage. Once I arrived, I was told they do not accept insurance, which was very confusing and concerning given how they were listed under my plan. I was then informed that costs would start at around $800 or more, and according to the receptionist, they do not perform X-rays. Despite my insurance copay being $45, I was insisted upon to pay $800 upfront before any examination, without being seen by a doctor or receiving any medical evaluation. Due to the excessive cost, I declined treatment and left. The receptionist was extremely rude and dismissive throughout the interaction, which only made the situation worse. Being pressured for a large upfront payment before any care was provided raised serious concerns. Overall, between the lack of transparency regarding insurance, exorbitant pricing, and unprofessional behavior, I chose not to proceed with treatment and will not be returning. This experience left me very uncomfortable and concerned about how patients are treated here.

So I had something fly in my eye last night and it was irritating me really badly so I showed up at…read more8:00am and was blessed to get in at 8:20. I didn't want to drive all the way to the VA so it was worth it for me to pay them out of pocket. They were SO polite and it went exceptionally quick. They listened, got me what I needed, and I was out the door in no time. I haven't needed to see a doctor in like 14 years so I'm grateful it was a simple and efficient experience. I recommend coming here for minor but important things you can't ignore.

First impressions was that this was odd with the medical clinic being inside the Walgreens. Wife…read moremade an appointment with a specific physician, Dr. Pham, and this is where we were directed. I accompanied her. The clinic sent all the pre-admissions paperwork via email to her, thereby saving time. Upon arrival, the waiting area was comfortable, the desk clerk just so-so as if it was a boring job. She LOVED the doctor!

Looking for a great doctor and/or family medicine practice? Consider South Oaks Family Medicine!…read moreDr. Cox has been my primary MD for 19 years and counting. He's also the primary MD for my whole family. LOVE Dr. Cox!!! &, LOVE Dr. Cox's nurse Sally: she's so sweet! Informative Review vs. a "gushing review," systematically going through "everything" to help you understand how this office operates; ultimately, so you receive the best of your experiences: Phone call "reception"/the "operators": As of this post, you'll frequently (but not always) speak with Yvonne. They are AWESOME! To help you understand: If they "sound" anything other than "getting the job done," then you've likely called during a busy phone time (typically 8-8:30am, right after lunch, or 4:30-5pm). Since this IS a busy practice, the typical greeting speedily is, "South Oaks, how may I direct your call?" State the purpose of your call in a FEW simple words to expedite your call/transfer (i.e. "patient appointment," "schedule an in-office procedure," "medical records," "billing/payments," "calling for lab results," "questions for/need to speak with the nurse/doctor," etc, or even "I don't know!"). Phone Operator/phone "reception" bottom line: They receive your call and will schedule your appointment with the appropriate doctor/nurse, or they will transfer you to the appropriate person/dept. They are NOT the folks to share detailed medical problems/questions; however they WILL listen & help you, especially if you don't know what to do or who to ask for. Appointment Check-In / Front desk "reception": For fastest service, arrive at least 5 mins BEFORE your appointment time, & sign in. Your arrival is anticipated. Delays: most often related to the gathering/verifying needed insurance and/or medical history info/updates, demographic changes, discussing/rectifying possible past billing balances/issues, and/or tending to the person(s) who arrived before you. You will ALWAYS be asked if there are any changes in demographics & insurance, and at this time, you pay the co-pay, if applicable. Waiting time: room filled or empty, you'll be received in the appropriate order, period. I've had short & long wait times. If no one else is waiting & you are grumpy about it, how do you know if the rooms aren't filled or if a patient has a serious medical problem occurring? I assume my wait time translates to the doctor spending the time that is NEEDED with a patient (can be quick or longer). Also consider: if 1 appt runs late, the subsequent appts will likely be running late...that is, if you expect fairness! And, if MY needs are more minor/quick to resolution, I try to exit quickly "to help them" catch up if they're behind (yes, this can occur and is more frequent during higher incidences of illnesses, but not uncommon of ANY physician practice!). Called back from the waiting room: Your weight, temp., and heart rate will be taken (wellness exams include height); in the exam room, your blood pressure will be taken & you share the summary/purpose of your visit with the nurse/medical assistant. Then, you await the MD. MD visit: should ROCK. If minor/routine, it may be quick; but if seemingly too fast for you, JUST SAY SO! This practice is highly experienced, so routine issues may appear quick to you, but STOP THEM if you have remaining questions or concerns! They WILL listen! This practice is of the highest standards of care. If you haven't received a response satisfying your concern, ASK! Communications other than phone: SOFM uses "Patient Fusion" for appointments, nurse or billing contact, medical records, and feedback. Log in to Www.southoaksfamilymedicine.com for more info. So helpful! Diagnostics: on-site blood work = YES! On-site basic strep tests= YES & results while you wait! Xrays/MRIs/other diagnostics: Seton SW Hospital is conveniently next door (but I prefer ARA). Communication of diagnostic results: blood/lab work, xrays, CT scans/MRIs, mammograms, ultrasounds, etc: 1st rule of thumb = "no news is good news." Haven't heard? Assume 1st the results are normal; or for known problems: deeper assessment is occurring. As a general rule, wait 48 hrs before calling, depending on the test, if you are concerned. Prescriptions: Get them AT THE TIME OF YOUR VISIT (or verify they'll be called in to your pharmacy)! If not, there's a $5 fee: Yes, preparing a script takes time away from in-office tasks. As medical practices have received cut-backs on reimbursement, so too, understand that extraneous requests ultimately cut into doc/pt face-to-face time. Patients truly seeking lifelong excellent and holistically-focused care "wanted": Including those "on the edge" of something "not right," those of any remotely similar genre (regardless of origin), well-baby/adult, and all good & bad and/or uncomfortable reasons: South Oaks Family Medicine has the right provider for you!

I met with Doctor Russel 6 months ago and he was great during the appointment but what came after…read morewas terrible. His nurse staff need constant reminding to get anything done. I called 3 times to get testing results forwarded to a specialist.