So I was very ill and got myself to St Davids emergency room on 32nd Street where I immediately…read morefelt safe and well cared for. Long story short I was diagnosed very quickly with pneumonia and received IV antibiotics and a breathing treatment. Physician on duty was Jason Graf who is probably younger than my children. He was confident and immediately went to work trying to get me feeling better. He not once called me sweetie or honey and/or treat me like I was an idiot. Things moved very quickly and efficiently. I would not hesitate to return to that emergency room. I have been to several over the years and I can honestly say I have never had better care.

Be extremely cautious and careful when getting anything done in this hospital. While my surgery was…read morea success, I was not provided proper pain relief medication at my doctor's recommendation for nearly 12 hours post surgery. The order was in, but the staff simply was not available to provide the drip install. Also, pay close attention to your bill. While my surgeon and the hospital were in-network, they selected to use an out-of-network componenet to my care. I was not told about this and was billed out of network while staying in the hospital for that part. Thank god for the No Surprises Act, making the charges only $700 vs the thousands of additional dollars in the bill. But I was not told about this until more than a year later. So even though my surgery took me well over my more than $5,000 max out of pocket, I now have to pay an additional $700. Add into that... I was sent a letter so much later that I can't even appeal it with my insurance. Extrmely shady practice. Very disappointed and would not recommend this hospital.

When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

Why do we need to fill out the same paperwork three times?…read more Time wasting health care practices abound.

Dr listens to your issues and is always working to help you if you need to see a specialist or for…read moretests. Front desk and nurses are helpful.as well

This man cannot be trusted as a doctor. Especially of women's health. He is a PCP. He is PRIMARY…read moreCARE not a gynecologist which means he treats flu, cough, cold, minor issues like small scrapes, cuts and bruises or easily diagnosable concerns, he can request imaging and give referrals for everything else or at least he is supposed to give referrals for everything else. And that's it. As per his background in the medical field, he has been TRAINED to gain the trust of his patients. He has been trained to show compassion and build trust with his patients, staff, and colleagues alike. All this being said he is a professional at being trustworthy and compassionate, it's his job! It's really sad.... All of it is really sad. My heart hurts and my heart goes out. Because behind closed doors (or otherwise), he cannot be trusted. It took me a long time to find the courage speak up. So to the others, I understand you and you are heard regardless. Do not trust Dr. Jared Kealy.

My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

DO NOT LET THE AMBULANCE TAKE YOUR LOVED ONE HERE! He was rushed to this hospital against our…read morewishes when his doctor told him to go to the heart hospital of Austin. I told the paramedics that they wouldn't do as good as a job at a different hospital. I was right! after they told me what hospital he went to and it had a 2.8 rating!!!!!! He just text me and told me "I think you're right about the rating of this place so they don't seem to be getting amywhere and almost wanna send me home when they haven't done anything and I can't even get out of bed still"" He's just gonna have to go to Heart hospital I begged them to take him to earlier. Wasting precious time. They better transfer him to the other hospital because he can't even get out of bed or get in an Uber to go to the other hospital. I am livid. Read all the other one star reviews and go somewhere else please A day or two later he put him on more blood pressure medication that lowered his blood pressure to dangerously low at 60! They did a procedure on him to check for blockages in his heart and found nothing. He left the hospital and no better shape than he arrived. He's now transferred to a skilled nursing facility and I'm so less stressed now that he's out of Saint David's! I am an honest person so I do have to admit that the staff was very kind and professional.

It just keeps getting better and better. Even more doctors are spending a day or two at an office…read morethey opened in this complex. It is clean, it is convenient and there is plenty of parking. As opposed to going to North Austin and fighting traffic, this is a dream come true. Note that these are independent offices located in a complex, rather than a clinic. Further expansion appears to be in the works.

I would personally like to make a recommendation for Dr. Michelle Gooch. She was really…read moreinformative, experienced, and took a lot of the anxiety out of this type of visit. If you are looking for a new gynecologist, definitely schedule an appointment with her.

I went to Texas Med Clinic Urgent Care, hopefully looking to have my knee looked at. When I…read morearrived there, I asked to have my knee checked, and gave them both my DL and military ID. The lady told me to scan a QR code on my phone, and told me it was a 2-hour wait, and they wouldn't accept my insurance. That will be the first and last time I will make a visit to the urgent care on Parmer.

I called ahead and asked how long the wait time was. They told me it was an hour and a half I said…read moreshould I make an appointment and they said yes then I made the appointment and then I got there and then they said the wait would still be an hour and a half even passed my appointment time Completely unprofessional. Would not ever return to this clinic. Actually make that wait two hours they keep adding more time on.

Sujata Jere doesn't listen and said I'm depressed. Everything I mentioned she threw out the window…read moreand wanted me to fill out a questionnaire. I should've ripped it up and left with the nurse!! I don't recommend unless you are depressed, maybe she can help you..???

I need to have prescription renewed and left a message for a call back more than an hour and 20…read moreminutes ago. What kind of business other than in the medical field would get away with this kind of customer service?

It's your money!!! You would think... Mar.18, 2022 was…read moresurgery date. Today is Dec.1, 2022. Enough time has passed to have the accounting dept. mail the check that is supposedly on someone's desk since Oct. 21, 2022. I have always received a refund promptly from other medical facilities when deposit was overpaid but not from this one. Not kissing it goodbye tho!

Arise/Westlake kept our $8,000 hostage for 19 months!…read more Billing, billing, billing. Notice that almost all the bad reviews about Arise are about billing. When you go to Arise or Westlake Hospital, please never pay anything up front! They will tell you that they will bill insurance and if you overpaid, you will get a refund. But, that seems to never be true, based on reading the reviews here and based on our experience. (Arise handles billing and insurance for Westlake Hospital, we found out a year after a surgical procedure at Westlake). If insurance ever gets billed, and if you ever get a refund, it will only be after many calls and much work and nagging on your part. And, since you won't receive a bill from Arise/Westlake (because you pre-paid and nothing is owed), you will be in the dark about what the charges are, and you won't even know if insurance was billed or not because you don't know what the charges are! Did we get a refund? Yes, after 19 months of calls, emails, frustration, and visiting the Arise billing office in person, we finally got our overpayment of $8,000+ refunded to us. What went wrong? 1) Arise never even billed our insurance for the wrist surgery. They were not motivated to bill insurance because we had already paid them for the procedure. We finally got them to bill the insurance after a year of calling, and finally visiting the Arise office in person. We were extremely lucky that the insurance paid the bill even though it was filed slightly more than 12 months after the procedure. 2) Arise had to "approve" the billing of insurance for the procedure! What? Why? I don't know. Thankfully, they "approved" it, but I've never even heard of such. Billing insurance for a procedure should be automatic, right?? 3) When I called Westlake about billing the insurance, the person I talked to couldn't actually send a bill to insurance, and couldn't tell us if the bill had been sent. Why? Because she worked for Westlake. And, Arise handles the billing. This problem seemed completely insurmountable. We didn't know that Arise handled the billing. We didn't understand the problem. Finally, we drove to Westlake to talk to someone in person about billing, and we were told that we had to drive over to Arise instead. After talking to folks at Arise, we finally understood why it was useless to call the billing department at Westlake. 4) After Arise finally billed insurance, and our insurance fully paid for the procedure, we were then told "Your money is not refundable". Nobody ever wants to hear that. The person was wrong and they never should have said something like that. It would have been insurance fraud to not refund our money after they received payment for the same procedure twice (once from us; once from insurance). 5) After Westlake/Arise agreed to refund our money, it took almost 60 days to receive a refund check in the mail. This is in violation of the law in Texas which requires the patient be refunded their money within 30 days of recognizing that the patient is due a refund. 6) Fundamentally, there is a BIG BIG problem here. The billing of the insurance should happen automatically, and should not have required any phone calls or in-person visits. And, refunding a customer over-payment should occur automatically. Nothing ever happened without our interference. It is as though I was their unpaid employee working for countless hours on my own behalf. Without my intervention and numerous hours spent they would have done nothing at all. I can't possibly write about all the aggravation, frustration, and time spent on this problem. If we had taken no action, we would never see our $8,000 refunded for sure.

Unfortunately, I did not have a good experience at this location. I came in because I was feeling…read morevery sick and instead of a doctor seeing me in person, they made me sit in my car outside to have rapid testing done (because of "covid" precautions. I was tested for strep, covid, and the flu. All tests came back negative, and they did a virtual visit with me while i was sitting in my car and told me it's likely just a virus or cold and it will blow over. It became worse as the days went on and it became so bad I had to go back into the office a second time. The second time, they saw me in person and the doctor looked in my throat and noticed a severe bacterial infection. He said it was an "unspecified upper respiratory infection" and prescribed me antibiotics. They didn't even re-test me for strep throat, which seems like it'd be standard procedure. This whole time I have had strep throat that they failed to test for on my first visit because the throat swab was not done properly by the technician. So I went 4 whole days without receiving antibiotics and allowing the infection to get worse. I'm very disappointed in the lack of treatment.

Great service. Fantastic care. The entire staff of Dr. Stacia Miles will always treat everyone with…read morethe utmost respect.

We love all of our doctors here and appreciate their care of my sweet baby. I particularly…read moreappreciate GI as they really helped us in early days and their doctor is a real gem. Not a big fan of their endo dept who failed to see the baby but we found another and I still really appreciate the experience we've had with those we've worked with.

We didn't "see" immunologist Dr. Rosenblatt here; we had two "telemedicine" appointments with him…read morethat were basically phone calls, because he doesn't have the technology to have a camera on his end, so I can't tell you what he looks like. Both appointments, morning and afternoon, were over an hour late, at the height of COVID, which meant separating the well child from us with the sick child, since they are pretty clear about the experience mimicking a real office visit. Keeping a three year old sitting still for an hour, not knowing when the doctor will show up, is a special kind of hell. They could have just told us he was late, and to carry on with our lives and tune in again in 30 minutes. Our second appointment was a rerun of the first. We spent a lot of time listening to the doctor repeat everything again. He was dismissive of most of my concerns. Since we're dealing with an autoimmune disorder, there's a lot of don't know going on, but there is concern about whether or not parents and siblings also have this disorder. There was talk that we'd all be tested at the next appointment. And please get this bloodwork done. And then he ghosted. It's been two months. I had to advocate for the bloodwork order at our next hematology appointment, since the doctor never put it in. Blood was taken, and we have yet to receive the results or the phone call he'd mentioned to get us all in there to get tested. So instead of continuing with this doctor who is located ONE MILE from our home, we will be going to the next closest pediatric immunologist we could find: at Texas Children's in Houston, a three hour drive away.