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    South Austin Community Care

    2.3 (6 reviews)

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    9 months ago

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    5 years ago

    Talkin to a human is near impossible. Takes three days and 2_3 hours hold time and forced to hear the same g.d message every 30 seconds

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    11 years ago

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    10 years ago

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    St. David's Medical Center

    St. David's Medical Center

    3.2(226 reviews)
    4.1 miUniversity of Texas

    So I was very ill and got myself to St Davids emergency room on 32nd Street where I immediately…read morefelt safe and well cared for. Long story short I was diagnosed very quickly with pneumonia and received IV antibiotics and a breathing treatment. Physician on duty was Jason Graf who is probably younger than my children. He was confident and immediately went to work trying to get me feeling better. He not once called me sweetie or honey and/or treat me like I was an idiot. Things moved very quickly and efficiently. I would not hesitate to return to that emergency room. I have been to several over the years and I can honestly say I have never had better care.

    Be extremely cautious and careful when getting anything done in this hospital. While my surgery was…read morea success, I was not provided proper pain relief medication at my doctor's recommendation for nearly 12 hours post surgery. The order was in, but the staff simply was not available to provide the drip install. Also, pay close attention to your bill. While my surgeon and the hospital were in-network, they selected to use an out-of-network componenet to my care. I was not told about this and was billed out of network while staying in the hospital for that part. Thank god for the No Surprises Act, making the charges only $700 vs the thousands of additional dollars in the bill. But I was not told about this until more than a year later. So even though my surgery took me well over my more than $5,000 max out of pocket, I now have to pay an additional $700. Add into that... I was sent a letter so much later that I can't even appeal it with my insurance. Extrmely shady practice. Very disappointed and would not recommend this hospital.

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    St. David's Medical Center - Atrium

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    St David's South Austin Medical Center

    St David's South Austin Medical Center

    2.8(260 reviews)
    1.2 mi

    My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

    DO NOT LET THE AMBULANCE TAKE YOUR LOVED ONE HERE! He was rushed to this hospital against our…read morewishes when his doctor told him to go to the heart hospital of Austin. I told the paramedics that they wouldn't do as good as a job at a different hospital. I was right! after they told me what hospital he went to and it had a 2.8 rating!!!!!! He just text me and told me "I think you're right about the rating of this place so they don't seem to be getting amywhere and almost wanna send me home when they haven't done anything and I can't even get out of bed still"" He's just gonna have to go to Heart hospital I begged them to take him to earlier. Wasting precious time. They better transfer him to the other hospital because he can't even get out of bed or get in an Uber to go to the other hospital. I am livid. Read all the other one star reviews and go somewhere else please A day or two later he put him on more blood pressure medication that lowered his blood pressure to dangerously low at 60! They did a procedure on him to check for blockages in his heart and found nothing. He left the hospital and no better shape than he arrived. He's now transferred to a skilled nursing facility and I'm so less stressed now that he's out of Saint David's! I am an honest person so I do have to admit that the staff was very kind and professional.

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    St David's South Austin Medical Center - A pre made tuna poke bowl I got in the cafeteria!

    A pre made tuna poke bowl I got in the cafeteria!

    St David's South Austin Medical Center
    St David's South Austin Medical Center - Room on 4th floor

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    Arise Austin Medical Center

    Arise Austin Medical Center

    3.6(74 reviews)
    3.0 miWestlake Hills

    It's your money!!! You would think... Mar.18, 2022 was…read moresurgery date. Today is Dec.1, 2022. Enough time has passed to have the accounting dept. mail the check that is supposedly on someone's desk since Oct. 21, 2022. I have always received a refund promptly from other medical facilities when deposit was overpaid but not from this one. Not kissing it goodbye tho!

    Arise/Westlake kept our $8,000 hostage for 19 months!…read more Billing, billing, billing. Notice that almost all the bad reviews about Arise are about billing. When you go to Arise or Westlake Hospital, please never pay anything up front! They will tell you that they will bill insurance and if you overpaid, you will get a refund. But, that seems to never be true, based on reading the reviews here and based on our experience. (Arise handles billing and insurance for Westlake Hospital, we found out a year after a surgical procedure at Westlake). If insurance ever gets billed, and if you ever get a refund, it will only be after many calls and much work and nagging on your part. And, since you won't receive a bill from Arise/Westlake (because you pre-paid and nothing is owed), you will be in the dark about what the charges are, and you won't even know if insurance was billed or not because you don't know what the charges are! Did we get a refund? Yes, after 19 months of calls, emails, frustration, and visiting the Arise billing office in person, we finally got our overpayment of $8,000+ refunded to us. What went wrong? 1) Arise never even billed our insurance for the wrist surgery. They were not motivated to bill insurance because we had already paid them for the procedure. We finally got them to bill the insurance after a year of calling, and finally visiting the Arise office in person. We were extremely lucky that the insurance paid the bill even though it was filed slightly more than 12 months after the procedure. 2) Arise had to "approve" the billing of insurance for the procedure! What? Why? I don't know. Thankfully, they "approved" it, but I've never even heard of such. Billing insurance for a procedure should be automatic, right?? 3) When I called Westlake about billing the insurance, the person I talked to couldn't actually send a bill to insurance, and couldn't tell us if the bill had been sent. Why? Because she worked for Westlake. And, Arise handles the billing. This problem seemed completely insurmountable. We didn't know that Arise handled the billing. We didn't understand the problem. Finally, we drove to Westlake to talk to someone in person about billing, and we were told that we had to drive over to Arise instead. After talking to folks at Arise, we finally understood why it was useless to call the billing department at Westlake. 4) After Arise finally billed insurance, and our insurance fully paid for the procedure, we were then told "Your money is not refundable". Nobody ever wants to hear that. The person was wrong and they never should have said something like that. It would have been insurance fraud to not refund our money after they received payment for the same procedure twice (once from us; once from insurance). 5) After Westlake/Arise agreed to refund our money, it took almost 60 days to receive a refund check in the mail. This is in violation of the law in Texas which requires the patient be refunded their money within 30 days of recognizing that the patient is due a refund. 6) Fundamentally, there is a BIG BIG problem here. The billing of the insurance should happen automatically, and should not have required any phone calls or in-person visits. And, refunding a customer over-payment should occur automatically. Nothing ever happened without our interference. It is as though I was their unpaid employee working for countless hours on my own behalf. Without my intervention and numerous hours spent they would have done nothing at all. I can't possibly write about all the aggravation, frustration, and time spent on this problem. If we had taken no action, we would never see our $8,000 refunded for sure.

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    Arise Austin Medical Center
    Arise Austin Medical Center
    Arise Austin Medical Center

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    Specially for Children

    Specially for Children

    2.4(67 reviews)
    5.6 mi

    We love all of our doctors here and appreciate their care of my sweet baby. I particularly…read moreappreciate GI as they really helped us in early days and their doctor is a real gem. Not a big fan of their endo dept who failed to see the baby but we found another and I still really appreciate the experience we've had with those we've worked with.

    We didn't "see" immunologist Dr. Rosenblatt here; we had two "telemedicine" appointments with him…read morethat were basically phone calls, because he doesn't have the technology to have a camera on his end, so I can't tell you what he looks like. Both appointments, morning and afternoon, were over an hour late, at the height of COVID, which meant separating the well child from us with the sick child, since they are pretty clear about the experience mimicking a real office visit. Keeping a three year old sitting still for an hour, not knowing when the doctor will show up, is a special kind of hell. They could have just told us he was late, and to carry on with our lives and tune in again in 30 minutes. Our second appointment was a rerun of the first. We spent a lot of time listening to the doctor repeat everything again. He was dismissive of most of my concerns. Since we're dealing with an autoimmune disorder, there's a lot of don't know going on, but there is concern about whether or not parents and siblings also have this disorder. There was talk that we'd all be tested at the next appointment. And please get this bloodwork done. And then he ghosted. It's been two months. I had to advocate for the bloodwork order at our next hematology appointment, since the doctor never put it in. Blood was taken, and we have yet to receive the results or the phone call he'd mentioned to get us all in there to get tested. So instead of continuing with this doctor who is located ONE MILE from our home, we will be going to the next closest pediatric immunologist we could find: at Texas Children's in Houston, a three hour drive away.

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    Specially for Children
    Specially for Children
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    South Austin Community Care - medcenters - Updated May 2026

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