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    Austin Diagnostic Clinic

    1.7 (27 reviews)
    Open 7:30 am - 4:30 pm
    Updated 3 weeks ago

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    7 months ago

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    4 months ago

    Great service. Fantastic care. The entire staff of Dr. Stacia Miles will always treat everyone with the utmost respect.

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    Westlake Medical Consultants

    Westlake Medical Consultants

    3.5(2 reviews)
    0.9 mi

    Needed an EKG for surgery clearance and was having the hardest time finding on. Luckily I found…read morethis place, they did an EKG for $20! They specialize in clearance for surgery patients. They can order blood work, write the clearance letter, etc. It was so quick and easy, I called and got in the next day. The only other place I found wanted me to see my PCP dr first then get the EKG and my PCP was booked for 6 months. Yeah not going to work when my surgery is less than 2 weeks away. Anyways, the ladies I met were super sweet, laid back yet super professional and kind. The office was clean and organized. Everything was excellent! I highly recommend them if you need surgical clearance.

    I do not write reviews lightly, but my experience with this practice has been deeply concerning…read more After my MRI on March 31, I was informed on April 8 that the findings carried a high level of concern and that a prostate biopsy was important and time-sensitive. However, the actions and follow-through from this practice reflected the exact opposite sense of urgency. My original biopsy appointment on April 20 was cancelled approximately one hour beforehand due to a related MRI machine issue (problem of transferring the MRI images to the surgery team) which I accepted as an unfortunate but understandable technical problem. What followed afterward was far more troubling: repeated delays, disorganized communication, explanations about difficulties obtaining MRI images and transferring files, and weeks of little to no meaningful follow-up despite multiple calls and messages from me. Five days ago, I contacted the practice again in an effort to connect with the head of administration. Even that proved difficult. The switchboard operator could not provide a name, direct email address, or contact number, and explained that complaints or concerns had to be relayed through the switchboard itself. I once again had to explain the entire situation from the beginning. To her credit, she was among the more sympathetic and caring individuals I encountered and agreed to pass my concerns directly to the urologist. I did hear back from the urologist later that same day, and even he appeared surprised that the biopsy had still not been coordinated. It is now Friday, and since that conversation, I have no record of receiving any calls or follow-up from the practice. What makes this even more disappointing is that this was not my first experience with administrative and communication issues at this practice. I experienced a very similar pattern roughly a year earlier, where repeated follow-up from me was required before I was eventually told it had been "a minor admin issue." Unfortunately, this suggests a recurring operational problem rather than an isolated oversight. What I find most difficult to understand is the contradiction between being told that this matter was serious, while simultaneously experiencing a level of administrative disorganization and lack of communication that felt anything but urgent. Patients dealing with the possibility of cancer should not feel as though they are personally responsible for repeatedly chasing, coordinating, and advancing their own care at every stage of the process. When patients are told that findings are serious and time-sensitive, there should be a corresponding level of communication, organization, follow-through, and compassion from the practice managing that care. This review is written out of genuine disappointment and concern regarding the gap between what patients are told and what they actually experience.

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    Westlake Medical Consultants
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    Austin Diagnostic Clinic - medcenters - Updated May 2026

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