After my 29-year-old son survived a near-fatal car accident and was discharged from the ICU with an incredibly complicated medical situation, we were overwhelmed trying to navigate daily medical care, trauma, and recovery. Jason Spees at Victory Medical became the steady, compassionate presence that carried us through some of the hardest weeks of our lives. What sets Jason apart is not only his medical knowledge, but his humanity. He spent an incredible amount of time helping my son process the trauma of nearly dying, difficult diagnoses, and the fear that comes with an uncertain recovery. He never rushed us. He listened. He cared deeply. When my son experienced dangerous reactions to medications prescribed elsewhere, Jason stepped in immediately, even seeing us on the weekend and coordinating with other providers to ensure my son received safe, thoughtful care. Although my son is an adult and we live in different states, Jason honestly told me my son would need me there for at least six weeks to help guide his recovery. He was absolutely right. Through complete chaos, Jason maintained a calm, grounded bedside manner that brought peace to our entire family. It genuinely scares me to think about what my son's recovery experience would have been without him. Victory Medical is incredibly fortunate to have someone as compassionate and dedicated as Jason Spees on their team. read more

Absolutely horrible customer service and follow up after a visit They just put it all on the portal and expect you to figure it out even if you're smart enough to get onto the portal I would hate to be elderly and have to figure it all out This is a big box Medical company that just runs the numbers read more

After years of trying to get Dr. Prajapiti to refer me for mental health diagnosis, I've found nothing but failure from her and Victory Medical Center. Responses I've been given during poor episodes: A) Call someone else. B) We don't do that here. C) Find your own help. A, B, and C are my wording but my wording fits the type of responses I received. There is simply a lack of give a damn.. They are very good for Westlake type housewives needing weight treatment or ill-born men needing testosterone boosts but they are not fit for practical purposes. If you need a tummy tuck, a facelift, or some cosmetic or trendy thing, you've found your spot. They'll certainly refer you for that. If you're looking for legitimate medical care, I would not advise you to come here. A decade long patient is writing this. Oh, and never expect any sort of direct communication, communication from them comes through only the patient portal. Thank you for your time and attention. read more

Dr. Armstrong is an adequate PCP but his office staff are horrible. They don't respond to requests. Their portal system is awful and difficult to use. Example: last week I contacted my pharmacy for a refill. They sent a request to Victory. I called the operator at Victory to be sure the request went through. The operator assured me it did. Fast forward to this week, I called the pharmacy - no refills ordered. I called Victory - no record of any refill requests. I would definitely not rely on this institution in a life-and-death situation. read more

Dr Pekar is great as well as all the front office staff I have interacted with, the back-office staff is the worst. Portal message are not responded to in a timely mater if at all. I take Mounjaro for my diabetes. My pharmacy contacted Victory Medical requesting a refile. Seven days later the sent another request. Since I ran out, I contacted my pharmacy about this. Once finding out that they had already contacted Victory Medical twice and this was the 18th day I sent a message to Victory Portal and hoped it would be read. two days later I got a reply that they approved the refile request. I have been a diabetic for 12 years and mine is hard to control. This has been the first year that my A1C was down to 5.9. Victory Medical doesn't care about its patients. Why should they it doesn't affect them in anyway. It is such a pain to find a good doctor these days and a would rather stick a fork in my forehead as to start this process all over again. When my original doctor I had retire that I had been seeing for 28 years it took me going thought two doctors before finding Dr. Pekar. read more

Doctor only had time to see me for a scant 20 minutes. He was 10 minutes late. Barely seemed to be listening to anything I said. Doctor said he would send me a referral and I haven't heard back in over a month. I got the appointment through Zocdoc and after the slow referral and poor appointment experience I left a middling review. I went back to check today and see if they had finally send the referral and they have apparently deleted my patient account on their portal, I assume because of my review. (it wasn't even that bad a review!) read more

Great experience as a new patient. Friendly efficient staff. Fantastic aquarium in the lobby! My only issues might be the AC, a bit chilly for my liking. The other issue is the parking lot. Hard to find a spot. I saw Dr. Laura Ngyuen (sp?). Listened well and seemed very informed and offered helpful advice. read more

If you ask any questions during a preventative care visit they send you a bill. Even when it's the provider asking you how you are doing. Waits are also forever. read more

Please avoid Dr. Nathan Pekar if you have any interest in living a quality life. He has been among the worst doctor's that I have ever had the misfortune to have dealt with for the following reasons: - Rushes the appointment - General disinterest - Does NOT fill your prescriptions In my initial appointment with him, he attempt to make an effort at listening to me however the entire appointment felt extremely rushed and he made nearly every attempt to end it within 10-15 minutes. Following this, it was nearly impossible to get a prescription filled by him to the point that in the last two months, my prescriptions were filled by other doctor's (despite significant efforts including calls, online messages in the portal, and online messages on the Victory Medical Klarna messenger ranging from 10 days up to day of). The staff was also deeply unhelpful, letting me know that in order to get my prescription refilled, I should use the online portal, but if I sent in my prescription request earlier than 5 business days, then it would be ignored. If I sent in later than 5 business days, it was also likely to be ignored. And when I did send it in 5 business days, it was still ignored. I have left several online messages, following up each day, in an attempt to just get a response, and in the past few months I have received none. And god forbid you have multiple prescriptions, because Dr. Pekar will maybe fill one prescription and completely ignore the others. They also look to charge your insurance as much as possible. By state law, practices can but are not required to drug test you for controlled prescriptions. Most doctors range somewhere between once to twice a year. Dr. Pekar will force you into doing a drug test EVERY month. So, not only is he an uncaring and lazy doctor, he also wants to take as much money from you and your insurance by pushing needless tests on you as often as possible. In sum, please do NOT see Dr. Pekar if you want quality care. read more

The five stars is for Dr Nathan Pekar.. as far as some of the assistants depending on who you get at the front counter they are decent and professional. I've been going to this facility for many years because it was on the corner from my house or is just budget friendly. Thanks read more

Love Victory weight loss clinic. Lindsey has always kept my goals #1. She is an amazing asset. Can't say enough good things about her and her staff read more

The copay for a new patient at the urgent care is $200. I wouldn't have chosen this facility if I knew that.

Almost everyone is extremely friendly. The clinic has an "old-fashioned" to it.mIt's like going to see your doctor when you were young.

Depending on the day and he is working, you can either have a five star treatment in the urgent care or a zero stars and it is complete incompetence and it seems like nobody wants to be there. I am an extremely dehydrated type one diabetic I called ahead to see if I could get IV fluids. They said yes I came in one day and they were amazing. They immediately hooked me up to IV and started a sailing drip. The doctor was wonderful and told me if I was still feeling this way the next day I could come in they close at seven I asked even if I come in late. They'll see me and he told me if someone comes in at 6:59. They will see them even though they close at 7 PM the next day rolls around and I'm still feeling terrible so I decided to go in again. I show up around 5:30 and the doctor immediately lets me know that they do not know how to do IV fluids. They are not trained and they do not know how to do them whatever that is fine. I paid the co-pay and I just leave and they put in prescriptions for me to pick up at a pharmacy, but this time they put it to the wrong pharmacy after leaving I get a notification saying that my prescription is ready at the wrong pharmacy. I call victory medical to ask them to correct their mistake in fulfill the medication at the pharmacy. They told me all the doctors have left. None of the doctors are in the building anymore. They have all gone home including the doctor that saw me 10 minutes prior and it is currently around 6 PM at that time therefore that is an urgent care with zero doctors on hand and pretty much blatantly lied to me telling me they would always be a doctor on hand but clearly there isn't infuriating. I'm so disappointed in them. I feel mislead. It seemed like the doctor did not want to be there and just the second I left they decided to go home as well. It seemed like they just tried to rush me out the door as quickly as possible. read more

I really like my Doctor Pekar he's is excellent, however the whole back up system definitely could be way better . Numerous requests for Prescription Refills on the App going un answered, messages left on the app going unanswered for days . I had Medical tests, could not get them posted on the App and after numerous calls they are still not posted. One incident i had to call in 4 times trying to get my Prescription filled . Like all Companies now they keep telling you everything can be done on line or their App , but with Victory it simply does not work . When you do get through , i have found the staff to be helpful. It's just very frustrating when you have to call numerous times to get a simple function done, when of course their message keeps telling you there's no need to call !! read more

Beware of the pharmacy!! They will give you the wrong dosage and overcharge you!! That's what they did to me- we called and let them know that they did not give the dosage that was ordered, they charged us for it - 100 more . We called and spoke to the pharmacist. They called me a day or so later to take care of the problem and to refund the over charge- Here we are over a month later- showed then proof of where they over charged - and where there was no credit back as they said they would do. Now they refuse... even with proof.. They will not correct this issue. So please be sure to check your prescription and pay close attention to the charge. We are not the only ones who they have cheated. The new pharmacist lady refuses to correct their mistake. Thieves!!!!!!! read more

Was sent to a specialist after 5 pointless visits when I should've been referred right away. Don't waste your time or money.

I scheduled an appointment management of my hormone replacement therapy and only found out after I went in that they were planning to charge me $365 a year for the service. I should've been notified before I decided to change my provider to them. read more

i've trying for a week to get a prescription refill request approved by my Doctor to no avail, and this is for a medication that he prescribed and told me to take daily. Every day I've been calling and waiting on hold for 20 minutes to be told that he is simply ignoring the refill request for no discernible reason. I wouldn't bother with this clinic at all -- I'd absolutely rate it zero stars if that was an option. read more

Thank you Lindsay in the weight loss clinic! I am so happy to have your guidance and help, if you are looking for a GREAT weight loss clinic with nutrition and medication THIS is the place in Austin you need to start. I have lost over 100 lbs since July of 2023. Thank you for giving me my confidence and LIFE back. read more

Victory Medical - Austin - From a tight size 22W to a size 6! - Family Practice Near Me - Austin, Texas

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OUTSTADING clinic with wonderful staff! Shawn has been my best physician for many years. He is the most knowledgeable, caring, professional, and kind individual. Thank you Shawn for taking care of me and my family! In may last visit, I met Shaw's assistance, Mr. Jacob. He is on top of all Shawn's portal, prescription and patient responses. Jacob is a nice and caring person. Jordan, at the front desk, is great and very helpful! Every time I call, if I am lucky, I get to talk to Ms. Miranda. She is great and helpful. My special thanks to Victory Medical, their staff, and most of all to Dr. Franklin for his leadership to lead and make this clinic such a success!! Mehrdad Vatani, Ph.D. read more

Great care by the professionals that work there. Patricia is the best NP, she really listens to the patients.

Very competent and respectful staff. I am always called in to the exam room, in a timely manner. All my questions are answered, and the staff goes above and beyond normal patient treatments. read more

Uncaring doctors only caring about their money " members only" medical care. Pay 1000 to become a member or be ignored. My wife complained of headaches and after several months an MRI was finally ordered only to discover an anuerism. Then another month before a refferal to a specialist. Unbelievable. read more

Everything runs so well here. Like a doctor's office should run. Everything is conveniently done at their location. X-rays, lab work, PT, pharmacy. Everyone is so friendly and seems happy to work there. I never feel rushed through. I have been happy with everyone I have interacted with here. read more

I always received the best of care from any doctor there. Dr. Nomita Kim was by far one of the best doctors I have ever had. She was very cordial, thorough and took time to talk to me and explain everything. The staff was very friendly, read more

They been declining the last 2 years and have messed up my prescriptions multiple times. Don't come here if you don't have to

I received an email asking for my review so here it is. DO NOT GO HERE! I came for an annual women's visit, which was to be covered fully by my insurance, only to receive a boatload of unexpected and unnecessary bills from the practice. I was charged for testing that I did not request. Some tests were not marked as preventative resulting in large costs. I did not request anything extra or out of scope for the visit but was told that mentioning anything about mental health or physical health results in upcharges and different codes for the visit--I've truly never heard of this in my life. What a scam. I worked with a representative from my insurance company and went back and forth with the practice and they were incredibly rude and unhelpful. read more

I don't recommend this place at all. I came in with a severe headache, stiff neck and pain, confusion, nausea, photosensitivity, and reported my vision was in and out. They insisted I was just having a migraine, gave me some shots and sent me home. It turned out I was having a stroke and I was found unresponsive later by friends. So thanks for that. read more

Shady!!! I went in for a routine, annual visit that was covered under insurance, asked for nothing except covered lab work, and ended up with a $400 bill. I called to understand my bill and was told in addition to the annual visit, I received infertility support and treatment. This is completely untrue, as I never discussed this with him at all, let alone received treatment. I called to have the claim reviewed and they told me there's nothing they can do, as I signed paperwork that authorized additional charges as needed. It's pretty apparent that they take advantage of insurance claims, tackle on bogus DX codes, and hope their patients aren't knowledgeable on the process to question it. Not only am I out $400, but I'm not confident that I received beneficial care. read more

Dr. Nathan Pekar is an excellent doctor. I have been a patient of his for years. He is very informative & caring & always takes the time to listen to his patients. I couldn't ask for a better doctor & highly recommend him! -Valerie Amonette read more

This facility is only concerned with making money. I am on a prescription that I can not just stop taking as it can cause feelings of suicide among other side effects. I was out of town for Thanksgiving holiday when I discovered my prescription had zero refills. I called victory medical the Monday they reopened after the holiday (I was also back in town ) to request my prescription be refilled. Receiving no response from victory, medical or my pharmacy, I followed up on the Thursday only to be told that my nurse practitioners was out of the office that week, but she needed to see me for an annual physical to refill my ongoing prescription. I was then told I could come into the walk-in until 7 PM that day to get my prescription in the meantime, which is fine except that I would have to pay for the walk-in visit for no reason. I called to explain the situation to both the NP's assistant and office manager and said I didn't mean to be difficult and was happy to schedule my annual physical (which I did not realize was due btw as they did not tell me), but that I did not want to go to the walk in because I would be charged and was not sick. Further explaining that scheduling my annual physical would be covered by my insurance. Exasperated by the obvious lack of concern due to their arbitrary policies, I asked if they could just send over a couple weeks of pills until I could get in to see my nurse practitioner for my annual -- THEY SAID NO. I again reiterated that I could not just stop taking this medication as it could cause extreme mental and emotional distress. They still refused. And something similar to this happens several months ago when I had Covid. Victory medical is only concerned with making money. It read it was originated as a family owned business, that I expect cared, but that is not the case anymore. I am going to the walk-in now to get medication and I expect they were only give me maybe a month worth as to ensure I schedule my annual with my nurse practitioner to get the full year prescription and their money. Victory medical is not concerned about my health and well-being. I'm so tired of tired of the world being all about money-- so sad and scary. Tomorrow I will be looking for a new primary care practice. read more

confusing on all levels, systems make so sense and they offer no support. got test results and nobody willing to explain what they mean.

Ralph Hadley and his staff are always awesome. Ralph takes the time to discuss what is going on and asks very probing questions. Then he offers possible solutions and treatments. Highest level of care! read more

I saw Laura Nguyen today and she was Amazing! So patient and efficient. She listened to my needs and understood my concerns. Thank you for making me feel welcomed, Laura. read more

Angela Hitchcock Aesthetic Director/ Club Longevity Manager at Victory Medical: Angela always goes out of her way to help me resolve any issues I may run in to here and there over the years. So nice to have a go-to person to contact in the rare cases where I can't get what I need through the normal channels, be it from staff shortages during Covid or what-have-you. She even responded and helped resolve things recently while she was about to go into surgery! Can't ask for much more that that . . read more

So sad. I used to be a FAN and tell everyone to go there. Until i was scammed and told I owed a $400 membership fee AFTER MY APPT that was paid forby insurance. doctor never told me about the fee. supposedly someone called and sent an email. I never signed anything and now they continue to HARRASS ME. getting legal assistance. they used to be so nice, friendly and up front and affordable. take insurance. etc. Not anymore. WTF? read more

This review is for my echo tech and stress tech technician. Both were absolute professionals, I left my exams with peace of mind, knowing both did due diligence in making sure all the technicals were captured. Thank you gentlemen for playing a part in my care. Victory Medical you have a proficient and empathetic asset in Scott Holle. Thank you! read more

As a woman with thyroid issues and PCOS, losing weight has really always felt like an uphill battle--until deciding to seek help through Victory's weight loss office. Since starting treatment in January, I've gone from being stuck around 220 lbs for 8 years to reaching 177 lbs by August. I owe this incredible transformation not just to the treatment but also to the outstanding patient care provided by Victory's team, especially Lindsey, the Director of CMWL. Lindsey is one of the most caring, kind, and dedicated providers I've ever encountered. She truly listens and understands her patients, which makes all the difference when you're going through such a life-changing journey. I can't recommend Victory enough for anyone struggling with their weight and looking for compassionate, effective care!! read more

Absolutely love loveeee Lindsey, the CMWL Director, and want to give her a shoutout, she is the absolute best and really cares about her patients! I actually enjoy going to appointments because of how thorough and supportive she is, I really don't think I've ever had a provider listen and make me feel heard the way she does. Even though I want to be selfish and not share my wonderful experience with her so she doesn't get booked up even more, I really do think all of her patients who get to work with her are extremely lucky for her expertise and guidance. And it's very apparent by how booked out she is for months on end. If you can score some time with her, you'll make a friend and have a provider you can trust. read more