I've been coming here for over 2.5 years and love it. Started off as a cold here, a pain there. Progressed into them telling me I have low testosterone and I need treatment! I abused steroids in late HS and college. Testosterone range is something like 300-1100, mine was 3. Luckily, the doctor I was seeing (for something totally unrelated like headaches I think) is an endocrinologist (wow I spelled that right without spellcheck!) named Katie J. She's phenomenal! We got the treatments underway, and I feel like a dude again. Ladies, guys with low T is the dumps. We feel like ****, no drive, depressed, weepy, its awful. T is so important for dudes. Anyway - during this time, I began having severe anxiety and panic attacks and came back to see if it was my heart causing this (before I knew panic attacks mimic heart attacks). I spoke to a doctor named Vlad. He's awesome!! For someone with panic, he's extremely calming and immediately prescribed me something to help and literally... LITERALLY saved my life as I was on the brink of suicide. Living with severe daily panic attacks is not an easy thing to do, and after 3-4mo of it I really wanted to say cya! But he pulled me back into reality and showed me its a chemical imbalance, nothing more. Vlad and Katie, off Victory Drive next to target - look them up! Ya'll ever watched that damn show Grey's Anatomy? I did, was forced to binge it with the wife. Regardless, this is the real life McDreamy and Meredith Grey (I hate myself for knowing those names). Also, no homo Vlad for saying that, you just really rock man. Countless times have I needed to pay my copay in a week or 2, and they take my card # and run it later. Countless times have I called with a worrisome question about something on my skin that WebMD says is cancer and gives me 2 days to live, and they call me back within the day and say dude, Chris, chill man. Just the other day my blood count was off and WebMD tells me I have Leukemia and will die so I go in for a repeat blood test and while I'm waiting, panic is setting in and I call the front desk and ask if I can see Katie afterwards - they ask her, and she says yes. I get my labs and run down stairs and she says my dude you're fine, its not leukemia, you got a cold! Bam, panic GONE immediately. I blame Grey's Anatomy for giving me these health related panic attacks, I do. Damn Shaunda always killing people off and giving people random cancer and sh**. Anyway, what other busy doctor would see you with no appointment just to look at your labs real fast and say dude its a cold? Nowhere. I value this place more than anywhere else, Vlad and Katie are both exquisite assets to that facility. I hope they're getting paid enough because they CARE about you, the patient. They really do. Also, shoutout to the front desk and all the annoying times I've called and shown up for dumb reasons. You girls are all so sweet! Also, I'm vexed by these comments about no communication or non professionalism, every visit I've had has been 11/10 stars. Every provider I've been seen by (all at this location I've been seen by) has been excellent, and I'm sorry for not knowing your names, and also shoutout to the pharmacy! They fill my prescription as soon as its sent there and I pick it up literally on my way out of seeing the doc. Fantastic! read more

I've been going to Victory Medical Center for well over a year now and I have nothing but great things to say about them! From the first time I walked in, they have been the definition of professional. I always get a warm greeting at the front desk, whether I'm feeling well or not. They're always sure to verify my contact information as well as my insurance, which is very important to me in this time of so many records being messed up. Form there, they are very prompt in seeing me at the time scheduled, not making me wait for hours like some other doctor offices. Once they've taken me back for my appointment, they ask numerous questions to actually understand me as a person, not just another number or spoke in the wheel. I really feel like they care! Shawn Elander, FNP-C is who I have seen almost every time I go. I've seen him for multiple reasons which I'd prefer not to go into detail about, but he is truly a shining star! He is very matter of fact and doesn't sugar coat things, but does so in a manner that makes you feel at ease and comfortable, no matter the situation. He has personally helped me greatly, and for that, I'm grateful. He is also not an "over prescriber" as I say, meaning he will help you with your issues or ailments, but not leave you feeling like you're becoming a drug addict. It's a really nice experience! Moving on to the pharmacy aspect, Donna McBride is quite possibly one of the nicest and most compassionate people on the planet. Every time I end up having to get a prescription filled, I do it right there at the Victory Pharmacy. Not only are their prices on par with almost every other pharmacy, but Donna takes the time to talk to you on a more personal level. It's like you become an extension of her family in the way she helps you and explains everything to you. It is a really refreshing change from the typical cattle call of medicine these days. Overall, Victory does a great job and I'd gladly recommend them to anyone. read more

Hate to see such low stars This is a place filled with advocates for patient health and wellness. This center saved my life and my peace of mind . Yes you may have to wait some but once you get in with Dr John Kim and you see how much he cares and listens and really brainstorms each case no matter how difficult ... you will not be sorry for the time you spent in their lovely lobby with the fish and mosaic tiles Dr John kim believed in me , reigned in my distrust of doctors , work tirelessly to advocate for my case , never gave up on me and always made me feel like I was in competent hands even when I started to question all medical personnel after a surgical injury was mismanaged by another doctor who abandoned my care . No matter how many times I came in with the same problem ... he kept looking for solutions and referred me for integrative medicine with Sharon Shepard NP in his office who is progressive , intuitive and had little bandwith for the bullshit propaganda in holistic vs allopathic health . She embraces it all and understands each patient has their own system of sensitivities, beliefs , adaptability and willingness . Always encouraging She changed my existence as she identified I was a paradoxical responsive patient ... put me on a non narcotic , non antidepressant and now I m starting to get some of my life back . They have friendly and helpful staff , in house labs and nutritional store with compounding pharmacy as well as urgent care and many other integrative services . They keep accurate records and never try to scam the patient . I haven't found another place in 2o years in Austin that cares more and works harder on the whole than Dr John kim and Sharon Shepard NP are rockstars in their field and give so much love, concern and consideration to their jobs and their patients ... they are no just doctors and Nurse practitioners ... they are on YOUR team to help , support and reach for a live well lived . read more

I went into Victory Medical off Ben White and had a series of pains happening in my back, legs and hands. I was blessed to get Katie Villani Certified Family Nurse Practitioner. The last time at Victory I had been seen by a lady about 50 to 60 years old who could barely stand to treat me like a human. She was off. So like I said, I'm blessed to have been seen by Nurse Practitioner Villani. I told her about needing a thyroid surgery two years earlier but had declined it. She said It might be why my legs and back are tight. She also said my hands had tremors probably for the same reason. She asked me if as a waiter I was tense when it get's busy. I told her that's when I really start to shake. She took over and gave me a prescription for a light muscle relaxer. She told me to get to a chiropractor if I didn't use Victory's. She told me flat out to reschedule the thyroid surgery. So I went to the thyroid doctor and they found I had cancer which as now been cut out, Then, like a real person who cared, she looked at my hands shaking and told me I didn't have to live like that. She wanted to help me with a panic medicine but I told her I was recovering 6 years in sobriety. She said thanks for letting me know and gave me a low dose nonaddictive anxiety pill prescription. Everything she told me to do I did and my life and quality thereof has improved immensely. Katie, thank you for caring; not because you're paid to but because I believe you have a true gift of empathy and healing. She's good. Sincerely, Patrick Whorton read more

Have just had my third set of Botox Injections for migraine headaches. This stuff really works. The first time I got a little relief, but then after the second set of injections - oh wow! I was so reluctant to try this therapy. So grateful that my awesome PCM Sharon Shepherd managed to convince me to try this. Has absolutely changed my life. I went from doing, on average, 19 days a month on my couch in a catatonic state, to having a life. Even if I do get a headache every few weeks or so, I simple pop a pill and can carry on with my life. One pill is ALL it takes and it works almost immediately and I don't get that nasty hangover that I used to get before. Sometimes my headaches would last for 4 days in a row and despite heaps of meds, I still wouldn't experience any pain relief. I can't begin to explain to you the magnitude of this. I can make appointments well in advance and actually keep them! After being held hostage by pain for years and years, this is just the most awesome thing ever. To anyone on the fence about trying this therapy, I say hurry up and get the shots already! And if they don't work immediately, persist with a second and third round. It's really worth it. Oh, and yes, I won't lie to you, it hurts having someone stick needles in your head, but not nearly as bad as I thought it would be and it absolutely beats having migraines. And anyway Sharon's really good at this. It will all be over before you know it. read more

I have been developing a wonderful synergetic relationship with Brittani Adams for the last couple of years as my nurse practitioner for primary care. First, I would like to mention that I have been quite ill over the years and never really felt heard by my doctors. This illness has been very invisible yet my blood work looked good. The frustration on both sides would begin as various popular medication did not help me. Brittani had the insight to test me for the MTHFR genetic mutation that came back positive and double copy. This diagnosis revealed I have been living with a very small percentage of what my brain needs to even begin to glad to be alive. That makes sense why supplements, GABA and antidepressants did NOT help. This has been a doorway into a greater understanding of my challenges and finding the help I've needed over the last 25 years! Second, she has helped me find another missing link in my health with a simple test. Adult ADHD! Last, but far far from least, let me not forget to mention Brittani as well stays on the leading edge of bio- identical hormone replacement that also has been a game changer in my aging with grace and better health. One more thing..... She is very good about helping check for insurance coverage and I get referrals almost immediately. Always, stay very proactive with front desk as it seems the level of support varies. Thank you, Thank you, Catherine S. Austin read more

A long time patient of Victory Medical. I am going to the new location now on Bee Cave Road continuing with Ralph Hadley PA. My appointment is confirmed the day before by a phone call. My visit starts with Andrea, who is professional, kind, wonderfully warm and attentive. Then I walk back with Christine who checks vitals and makes sure she writes down the reason I am there. Never fails to say something personal and just adds a nice touch to the experience. Ralph, the PA, never, ever rushes me. He is an attentive listener and we discuss treatment options. A PA who actually asks me for an opinion, versus some Doc who just tells you what he thinks. He spends extra time with me when it's needed and always finds something cheerful to say. He has given me much comfort during some healthcare scares, something other practices definitely have lacked. I live in San Marcos and don't mind the drive to the Westside of Austin. The office is clean, inviting and the atmosphere is calm. If you are looking for a great experience [if going to see a doctor has to be ] then Victory on Bee Cave is it ! Start to finish - they are a genuine and caring team ! read more

Well I just changed insurance companies and they needed a referral from my Dr. The owner of Victory said he would not send it until I paid $25 which I have never had to in the past. My prescription was denied by the insurance company but Mr. Greedy Dr, kept my $25. Update. After posting this 30 minutes later I got a call from the Director of Victory about my post.I must say they keep on top of what is being said about them. It would have been great if they got my referral to the insurance company with such urgency. She did offer to refund my $25 and would like for me to take down my post. I said I don't care about the money, either way going to Victory for 7 years and never being charged I thought it was a terrible way to go about business. She then explained to me about the cost involved with doing paperwork to submit it to the insurance companies,which I am sure we all are just heartbroken over their cost when you see your bill on how much they charge insurance companies VS cash payments. With this being said do with the information what you will.Cheers. read more

What ever you do,,do not go to Doctor Howard he's a good ole boy that doesnt give a rats ass about you or your health,,he will leave you in pain has no soul, i wouldn't trust Victory medical or any of there associates or cronies,,its a fast food place for medical,,people are making tons of money and you will fall thru the grey areas....Do not trust these people w your health,,they dont give a rats ass about you... I said to him,,, i cant sit down,,then i started advocating,,he said your getting anxious,,have a seat,,,,, right after i'd said i cant sit any more becuase of cronick pain....1 minute into the appointment,,he looks at his clock like's he's timing me,,then he say's i'm not judging but in reality he's is judging,,this is a rich untrustworthy doctor,,do not trust these people,,no compassion,,they dont want to listen , becuase they dont give a shit,,what a waste of time,,,do not trust these people...This guy was a good ole boy,,extremely pretensious...Not a nice guy at all,,he should be a caged match referee,,super passive aggressive.. read more

I had an appointment with Ralph Hadley PA today at 2:00PM. I had major surgery on October 1st and contracted bacterial pneumonia in the hospital after my surgery. I saw Ralph last week for the same issue and some him today because I was still having some pain. He spent 2 hours with me reviewing my continuing symptoms and adding continuing and new courses of treatment . He is the most attentive, patient, considerate medical caregiver I have ever had the honor and pleasure to be associated with. He is very thorough in all of his explanations and in inquiring that all of my questions have been answered. I have been seeing Ralph fro almost three years and he is the number one asset to Victory Medical. He is always accessible to discuss any issues and many physicians and PAs that I have been referred to have nothing but high and exceptional praise for him. Ralph Hadley is aces in my book and I hope Victory Medical truly knows and appreciates the the exceptional and shining gem they have in Ralph Hadley. read more

The people leaving 5 star reviews have 1 not been to another health care provider or 2 friends and family from this horrendous place leaving reviews. Never in my life have i been treated so badly by a health care establishment. They run numerous of test, lots non relevant to your cause, then they keep pushing more and more test to run the insurance up. For instance, You can go in there for a ear ache and they'll basically drawl 12 vials and run a hundred test and on top of it not get back to you with result. Staff is the ruddiest i have ever encounter in my life. Trying to get a refill on a prescription good luck with that also. Only reason i went to this establishment was for convenience because i moved from up north. Run far away from this place! If you absolutely have to go hide your insurance from them, because once they get it its like a all day shopping spree for this corrupt place and be prepared to get some incompetent, rude, staff and narcissistic Drs. read more

I suggest that you see Mr. Hadley, PA. He takes the time to listen to you, he is good at diagnosing things and prescribes only medication that you need for your illness. Me and my daughter have been seeing him for years, and I just can't explain how great he is. I am always able to get a appointment with him within 24 hours. I am also able to see him as a walk in patient at there main location on the weekends. He does not work every weekend. About his staff, they are awesome, very knowledgable and friendly. The office environment is very presentable. Bathrooms are clean. Just overall they are definitely the highest out of a 5 star. Also, you do not have to wait an hour to see a provider. They call you back within a reasonable amount of time. From Marissa and Tonya! Way to go Victory. P.S. They have a pharmacy at there main location, and the Dr. or PA can electronically submit prescriptions. They are always ready for me to pick up at VMC pharmacy. read more

Since I found Victory Medical Center, I started seeing Sharon Shepherd ACNP-C. I have more energy, mental clarity and overall better health. I have been looking for a place like this for a long time, she really knows what she's doing-she is a wonderful asset to woman over 40. I had been to other "advertising" endocrinologist and pretty much was slapped in the face. That doctor had NO understanding of my problems and really didn't care. Thank you Dr. Shepherd from the bottom of my heart for being so easy to talk to and for listening. Your advice and persistence in treatment helped me with my complicated medical history has given me a new lease on life. She has been patient and kind in helping me back to overall health and I've seen her for years and want to tell everyone about her superior knowledge and manner as a physician. I am corrected when calling her Dr. Shepherd, she is an ACNP-C, ABAARM AND the best medical provider I have ever had. read more