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    MedSpring Urgent Care

    3.2 (109 reviews)
    Closed 8:00 am - 8:00 pm
    Updated over 3 months ago

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    After my terrible experience medspring reached out to me, apologized and as a courtesy sent me a Starbucks gift card.

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    Page 1 of 3

    Ask the Community - MedSpring Urgent Care

    Review Highlights - MedSpring Urgent Care

    I've tired with the home remedies but I work up at its peak on Sunday morning and decided to get help.

    Mentioned in 8 reviews

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    Texas MedClinic Urgent Care - Southpark

    Texas MedClinic Urgent Care - Southpark

    2.8(198 reviews)
    5.1 mi

    I had swelling and a purple tint to my ear, where I'd had a cyst removed 5 years ago. I put this in…read morethe intake notes. I specifically chose this facility because they advertise draining abscesses and minor surgeries on the website. On this list of services there is an asterisk that notes that only certain facilities provide "silica exams." However, that is the only service that has the note. In my intake notes, I literally listed "doxycycline (for acne)" as a current medication. I also listed amoxicillin as a medication allergy. When I was seen, I explained to the doctor what was going on and that prior to my surgery I'm 2020, it was difficult to obtain a diagnosis and that prior practitioners prescribed skin cream and bactrim, and neither of those worked. The doctor said she couldn't perform a drainage procedure because my symptoms were by the ear and it was "cosmetic." Completely understandable, but that should be one of the services with an asterisk note, at minimum. She offered to prescribe me doxycycline and I said I was already on it. The doctor asked why, and I said it was for acne and it was in my notes. In hindsight I wish I'd asked why she hadn't read the notes. She then offered amoxicillin, and I told her that in my notes I listed that medication as an allergy. Then she proposed bactrim, despite the fact that I just said I'd been prescribed that for this ear issue before and it did not work. At that point I said I would just leave and I wanted my copay refunded. There was no issue receiving the refund and the girl at the front desk was very apologetic. I wasn't angry with the girl at the front desk and told her it was not her fault. I understand if the procedure couldn't be done at the facility. My issue is that I cannot find any reasonable excuse why a physician would not have read the intake notes listing my current medications and allergies. I have concern for future patients and sincerely hope this issue is resolved internally. I understand this is a high paced, stressful environment but things like reading intake notes and understanding current medications and allergies shouldn't be overlooked. Edit: Unfortunately, I did not read the reviews beforehand because I was in so much discomfort I was focused on finding a facility I thought could provide treatment. In reading other reviews, it appears the standard response is "I'm sorry to learn your experience with Texas MedClinic Urgent Care did not meet your expectations." Anticipating this review will receive a similar response, I'd like to point out the Texas Occupations Code defines Medical Records as "all records relating to the history, diagnosis, treatment, or prognosis of a patient." Additionally, Practicing Medicine is defined as "the diagnosis, treatment, or offer to treat a mental or physical disease or disorder or a physical deformity or injury by any system or method, or the attempt to effect cures of those conditions..." I say this because expecting a physician to review the medical records I provided for this specific care is not an expectation specific to me or some unsaid expectation I had in mind. The State has regulations, laws, and definitions for a reason. One of those reasons is to provide notice to physicians and the public about care. So, to save anyone time in issuing the response I anticipate, I want to make it clear this was not a personal expectation. The expectation I had was that a physician providing care would read my intake notes, which is simply a basic component of practicing medicine.

    There were no other options beside forcing patients to put their personal text nbr to be called in…read morewaiting room. Email is better. We do not want to have more appcraps on our phones.

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    Texas MedClinic Urgent Care - Southpark - Waiting to be checked in

    Waiting to be checked in

    Texas MedClinic Urgent Care - Southpark - Texas MedClinic devotes extensive resources to its Occupational medicine program, including the care of injured workers.

    Texas MedClinic devotes extensive resources to its Occupational medicine program, including the care of injured workers.

    Texas MedClinic Urgent Care - Southpark - Texas MedClinic treats work related injuries for employers.

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    Texas MedClinic treats work related injuries for employers.

    Ally Medical Emergency Room - South Austin

    Ally Medical Emergency Room - South Austin

    4.5(65 reviews)
    4.2 mi
    Locally owned & operated
    Women-owned & operated

    I have been to Ally twice in about three weeks. I went in there and was immediately admitted and in…read moreand out within about 45 minutes. I really enjoyed the doctor. I felt like she was straightforward and also very forthcoming with how to avoid having to be back in there again in two weeks. I didn't feel judged. Most importantly. I did not feel judged by any of the staff at all. I felt very Seen and they took incredible care of me. I would go there again in a heartbeat. If it's the end of the day and you're not feeling well and you just don't have time to go see your regular GP this is the most excellent option. I do have insurance, but I know that they have a program that will help people without insurance and they do not hide what your charges are gonna be. I appreciate their transparency appreciate their professionalism and this is the second location I visited, and I am a very big fan of ALLY.

    I want to thank the people at Ally South Austin for taking care of me. Such a great group of…read moreprofessionals. Everyone from Brook at the front desk to the back were great. Keegan was my nurse and did a great job of making me more comfortable. I saw Dr. NAIR and he made sure I was better and gave me RX for meds to take at home. Sang was Rx tech and he was great also. Rachael made me feel at ease and not a burden. Great facility!!!

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    Ally Medical Emergency Room - South Austin
    Ally Medical Emergency Room - South Austin
    Ally Medical Emergency Room - South Austin

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    St David's South Austin Medical Center

    St David's South Austin Medical Center

    2.8(260 reviews)
    0.6 mi

    My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

    DO NOT LET THE AMBULANCE TAKE YOUR LOVED ONE HERE! He was rushed to this hospital against our…read morewishes when his doctor told him to go to the heart hospital of Austin. I told the paramedics that they wouldn't do as good as a job at a different hospital. I was right! after they told me what hospital he went to and it had a 2.8 rating!!!!!! He just text me and told me "I think you're right about the rating of this place so they don't seem to be getting amywhere and almost wanna send me home when they haven't done anything and I can't even get out of bed still"" He's just gonna have to go to Heart hospital I begged them to take him to earlier. Wasting precious time. They better transfer him to the other hospital because he can't even get out of bed or get in an Uber to go to the other hospital. I am livid. Read all the other one star reviews and go somewhere else please A day or two later he put him on more blood pressure medication that lowered his blood pressure to dangerously low at 60! They did a procedure on him to check for blockages in his heart and found nothing. He left the hospital and no better shape than he arrived. He's now transferred to a skilled nursing facility and I'm so less stressed now that he's out of Saint David's! I am an honest person so I do have to admit that the staff was very kind and professional.

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    St David's South Austin Medical Center - A pre made tuna poke bowl I got in the cafeteria!

    A pre made tuna poke bowl I got in the cafeteria!

    St David's South Austin Medical Center
    St David's South Austin Medical Center - Room on 4th floor

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    Room on 4th floor

    MedSpring Urgent Care - urgent_care - Updated May 2026

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