I just finished purchasing a sofa. We came into the store on a busy day with two toddlers and were helped by Naja. She was exceptionally kind and patient. She did a great job explaining every aspect of the product, purchase, and delivery process. We are excited for our new sofa and we feel good about the value of the product. Overall great experience! read more

This Lovesac store has the best sales staff around. Shopping in this store is a joy because the staff knows their product and guide the customer through their purchase with ease. The staff, also, seems to work together well which makes being in the store tension free and enjoyable. A special shout out to Stacy and Alan who worked with us. They made our experience a great one. I would definitely recommend this store to anyone. read more

Was in and out in less than an hour with a new couch ordered. Alan was such a help and we enjoyed hanging out. Alan gave us all possible options and we felt very confident in our decision. This LovSac totally changed how we hang out in our house. LOVE IT read more

We had the BEST experience ordering our sactional! Between Alan, Keith and Stacy they made it so easy to get the sofa of our dreams! We feel like we have new friends! We only wish we had the need for another sofa! Again, thanks to allll of you! read more

Lovesac - Furniture Stores Near Me - Thousand Oaks, California

1st experienced Lovesac when I visited my cousin in Big Bear. Besides being very comfortable, he demonstrated how interchangeable it is. Within minutes, he would transform his L shaped sectional into a very wide & double deep guest rest. When it came time to replace my sofas, I knew I needed to check out a local Lovesac store. Walked in very happy yesterday to find their Black Friday special just started. The more pieces, the larger the discount you receive. I was going to get 12 pieces at first. But by adding 3 more, I was able to take advantage of the 30% discount. Besides helping to save more $, each seat and side adds to the fun and flexibility of all your future creations. And they have over 300 fabrics to choose from. The majority of their fabrics are machine washable too. And no matter which fabric you start with, you can change the covers in the future whenever you want to redecorate or remodel. Their current Black Friday special ends on Dec 4th so I highly recommend to go in and take a look. read more

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Best store at The Oaks, no doubt! Where else are you ALLOWED to jump on to the furniture?!?!? I love stop by this store and just lounge for a bit. The people working there are really cool and super helpful. read more

Lovesac - The Sac monster! - Furniture Stores Near Me - Thousand Oaks, California

We have been to this store several times to sit in the sacks because they are so comfortable. Plus, there is always a cast of very hot women working there. This weeks task is to move out all the furniture from my office to make way for one of these bad boys and make it a TV room. The cast there is always nice, and knowledgeable, and encourage you to take a load off and try the sac's. Mika and Jackie are a tremendous help navigating the various designs, fabrics and configurations... Hopefully ill have one of these this week. read more

Walking into Lovesac was an extraordinary experience. Although I did not go in planning to purchase any furniture, the benevolent salesman really drew me into learn more. Bryan was warm, enthusiastic, and informative all at once. He made my friend and I feel welcome, letting us sit in the various sized sacs and showing us different texture samples. What a great store! If I am ever looking for home decor in the future, I will most definitely return to this store. read more

Lovesac - Furniture Stores Near Me - Thousand Oaks, California

I visited this place a couple weeks back with my girlfriend and every positive review is totally true. The gentleman that helped us out was very helpful and man were these chairs super comfortable, they really arent like any bean bag chair that you have ever been in before they feel amazing. I really have to be honest tho they are a little pricey and I have yet to purchase one but as soon as I finish my living room and move on to the game room this is the first thing on my list. read more

Shipped super quick (for what I expected) and was only hard to assemble because I'm pregnant, haha. I loved how easy the covers went on (if you follow the directions) and how easy it is to assemble in general. Any time we've every had to talk to customer service it was fair - not over the top amazing but definitely satisfactory. All in all we love the sofa and the ease of cleaning, which, because we own dogs, we've already had to do. :D read more

Awesome products, high quality. The salesman I spoke with (Bryan) was funny, interesting to talk to, and didn't seem to be trying to shove the product down my throat. I didn't buy anything, but I sat in a Lovesac for the better part of an hour and they didn't do anything other than chat with me and just generally be really friendly. read more

Just bought a snow owl footsac to go with my elk phur moviesac thanks to Stacy and Megan. Always a great time and service here at the Thousand Oaks lovesac. read more

I remember the first time I walked into a LoveSac store (I believe at the Block), I had to have one of their lovely sacs! I have wanted a LoveSac for years, but we always had enough seating for ourselves and guests. Long story short, yesterday we had no furniture. Luckily, we are close to The Oaks store, and every time I have gone in their employees are very chill and willing to answer questions. Jordan was really cool as we needed a PillowSac today, if not yesterday, and given our unique position, he was able to help us out with our order. I can definitely appreciate the customer service :) I am really happy with my PillowSac and Rocker; it's everything I could hope for and more! Also, my cat loves it. read more

The staff at this location are awesome, I dealt with a Lady named Lisa (pretty sure thats her name) I went in with a cover problem, it was too big for my lovesac. She did everything she could to help me and even called me and kept me updated with what was happening with my issue. It got resolved and I couldn't be happier with the the customer service and awesome attitudes of the people who work there! Thank you! read more

Lovesac is one of the worst and most unethical business I have ever encountered. And the customer service is terrible. They supposedly have a policy where if the price lowers within 14 days they will credit you the difference. We purchased two sacs from the Oaks mall and within 14 days they went on an additional sale. I called the store and the person who answered the phone found my order and made the calculations and said I would be credited back $235.96 due to the price drop. When no credit appeared on my card, I called the store who said I had to deal with the main Lovesac customer service. Right then I knew this would be a pain. I had multiple email communications which for the most part went unanswered other than to say that credits can take time. I spoke to multiple representatives who each told me that processing the credits were backed up (total nonsense) and that it would come shortly. It never did. That was months ago. I have full written details confirming everything so before you decide to purchase one of these know what you are getting into and if you want to see my back and forth email history before deciding to purchase just reach out. Regarding the sacs themselves, they are ok - not worth the money unless they are at least 50% off but they are decent. They are very hard (not like the store) and you have to remove a lot of the foam to make them softer and more comfortable. And, once you get the right amount of foam removed they are pretty good but you have to move them around a lot to make them comfortable and they are heavy - so generally not worth the effort every time you want to lie down. read more

Great store, I thought it would be just a bunch of big sacs but they have all sacs of other stuff too. The employees are some of the coolest sacs you'll ever meet. They won't sac you around. Highly recommend. Sacs read more

I remember the first Lovesac I ever purchased. These are not only great toys, but they are very comfortable. This store is merchandised well and they even carry a sofa line! Very cool place! read more

Great place and fantastic employees!!! They were very friendly and knowledgeable about their products and took their time to explain all the various types of sacs. I just stopped in to check in on the selection but I will definitely be buying something from them soon. read more

Came here with a friend while they talked to a lady that worked here about buying one of those big bean bag type things. They are very comfortable but pretty ugly. Maybe they should start making them in different styles or something. read more

Awesome. Love my couch, staff at Thousand Oaks was great! Above and beyond. Will buy more pieces soon.

I walked by this store for months before I understood what they actually sold here. The other day I wandered in and was surprised by how comfortable this furniture is! The bean bags are actually filled with shredded memory foam, and the couches are totally modular. All the sales people are totally helpful and took apart a couch and showed me how everything works. It's an awesome concept and I was totally surprised by the quality of the product. They also offer a variety of different products ranging from throw pillows, to lamps and rugs. I'll definitely have to stop by and see what else they have in the next time I'm at the mall. read more

Went in the store with an idea of what I wanted. Once in there, I realized there was a wide variety of choices. The staff was very knowledgeable about the selection of fabrics and combinations you could get for a sectional couch. The staff didn't overwhelm me with choices, but helped me narrow down which sectional and fabric best suited my needs. I was in and out quickly and didn't feel rushed, even those I got there right as they were closing. I have a friend who had a sac that loved it, I don't have room for one, but am really excited to get my sectional. I've never had such a good experience buying furniture before. The girl helping me mad it the whole experience pleasant and satisfying. I would totally recommend Lovesac to a friend who is looking for top of the line comfort and design. read more

My husband expressed interest today 6/10,in checking out the sofas. Terrible customer service. Awful first impression. We were literally the only customers in the store & the young lady ignored us. Also the products seemed quite soft, not firm, which I prefer. We will not return. read more

We purchased a lovesac from this location a couple weeks ago and although we love it, the customer service from certain employees is extremely offensive. When we first walked into the store, it was obvious no one was really interested in helping us unless they knew we were going to purchase it. Maybe it's because we're young, maybe it's because we weren't dressed in clothes from Nordstrom, I don't know, but they don't really care to help you unless you're throwing money at them. I get it, but come on. It took about 2 weeks to get our order in (which was communicated beforehand) and when we went to the store to pick it up, not a single greet from the girl at the front desk nor the male employee who was also there. They stand at the desk staring at the screen and look at you when you walk in, then put their heads down as if they're so swamped with work that it requires 2 employees to stare at an iPad. We had to walk up to the counter, they still didn't say a word to us and it was beyond awkward. They stared at us like 'what do you want?' When we said we were there to pick up our lovesac all of a sudden their moods changed and they had a personality. Honestly made me not want to ever purchase from here again. To be looked at or treated like 'eh, you look like you can't afford it so I'm not gonna attempt to help you' is just not right. read more

I was in this store the other day searching for furniture for my new house. They were in the process of changing the floor models and I had a chance to speak with the lovely sales girl Megan. She showed me how to change the sactionals and how easy it was to fluff a sac. I can't wait to actually order the stuff I want!i will be definitely be going back and speaking to Megan when I'm ready :) :) read more