We had some unexpected issues with our first mattress, but the team at Sit 'n Sleep really worked with us. While the warranty didn't cover it yet, they offered us a significant upgrade at a great price. Now we're sleeping comfortably, and we do appreciate their effort to make sure we ended up happy read more

The store was clean and Alex was helpful and patient with helping us look for a mattress. What is also nice is that they offer white glove delivery for $99 and can deliver next day if the mattress is in stock. Delivery process was easy and quick. We purchased a Casper bed through Sit and Sleep even though we could have gotten it cheaper with free shipping online because I appreciated the Salesperson's time spent with us and because we were told it was Sit and Sleep's agreement with Casper that they don't roll their mattresses but guess what came off the truck.... a mattress rolled up in a box. read more

I am extremely disappointed with the customer service and lack of accountability at this store. We purchased a mattress and two pillows and subsequently returned one of the pillows. It has now been more than 16 days, and we still have not received our refund. Every time we call to follow up, we receive another excuse and are told that the accounting department needs to process the refund. However, no one takes responsibility for resolving the issue or follows up with us. read more

I can't say enough good things about our experience in the Agoura Sit 'n Sleep store. Peter, our salesperson, started us off with their sleep diagnostic machine. To our surprise, i needed a very firm mattress, while my wife needed a soft one. Peter fixed us up with a split bed that gave us each what we needed. He listened to us and never tried to pressure us in any way. it was a very pleasant experience read more

My husband and I had been waking up with back pain and decided it was time for a new mattress. We went to Sit'n Sleep in Agoura, where Alex Muro greeted us with a smile and immediately offered to help. After a quick assessment on their sleep diagnostic bed, Alex recommended a mattress he thought would be perfect for us. We tried it and instantly loved it. He also showed us a few others, but we ended up going with the very first one he suggested. Since it was Labor Day weekend, we got it at a great price, and they delivered it the very next day. We couldn't be happier with the quality of our new mattress, the excellent value, and especially Alex's knowledgeable and friendly service. If you're in the market for a new mattress, Sit 'n Sleep is a wonderfully run, family-owned business that we would highly recommend! read more

My wife and I had a great experience at Sit 'n Sleep. Our salesperson Peter Jenkins helped us out so much on which mattresses to select. He answered all our questions and let us try out as many mattresses as we liked as well. I highly recommend anyone looking for a new Matress to visit the Sit' n Sleep in Agoura Hills and ask for Peter to help. You will not be disappointed. read more

Plain and simple, greatest experience i've had ever. Clean store, ample parking, excellent customer service and superb quality and selection of beds. 0 interest financing always available so you can't beat that. I have been a customer of Sit N Sleep for over 20 years. We have bought every mattress for our family , friends , and our home with Sit N Sleep. But with many years being a customer, this last experience was the best with ROBERT FLORES , ASISSTANT MANAGER IN AGOURA HILLS, CALIFORNIA. We have always spent hours deciding on a mattress but not with Robert! He knew what we wanted and needed and he told us which beds were the top choices for us based on our needs. We made a decision in 15 minutes!. Robet was excellent In Helping us make a quick decision because he is knowledgeable and a man with integrity. Everything Robert said was the truth. I recommend this location and Robert Flores for the point purchase. From now on I won't go to any other store or person ever again. Sit N Sleep thank you for having special people like Robert Flores on your team. WE LOVE OUR BED! read more

The company made a poor decision but was willing to later admit it and then they acted to correct it. I have respect for that as we are all human. Pete in the agoura hills store was as hospitable and accommodating as one could ask for. Once corporate fixed a wrong, they acted upon their mistake and, while it was the long road there, as I said, we are all human. I would work with them again. And I would recommend people visit Pete. read more

Great selection and amazing service! Salesman, Marshall Tallon is very knowledgable, helpful, and found me a perfect mattress for my needs! Good prices, too. read more

I recently came in here and was looking for something new to change my old bed. I had no idea what I wanted to get, but thanks to Ray Chan, who was very insightful and helpful that he guided me to slections that will be a great fit for me. I like that he made it easy and fast for me to make a selection while being prompt on my question with answers. The prices are great and I will be recommending my people to come shop here. read more

Peter was very helpful throughout the entire process. He was knowledgeable, friendly, and did not put unnecessary pressure of me. Peter was very respectful of my budget and my space/time while I considered different mattress options. He was approachable and available to help me out with anything I needed and was able to answer all of my questions. I really feel like Peter worked hard to give me a good deal too. Overall, this was an excellent shopping and buying experienced and I'd highly recommend my friends and family to visit Peter at the Sit N Sleep Agoura location. read more

Just wanted to share an addendum to my prior post... This morning we received a call from Freddy reconfirming the speedy delivery of our purchase. At no fault of his, WE failed to mention that we have a non-conventional configuration. Freddy kindly adjusted the order to fit our needs. We sincerely appreciated his understanding and the efficient manner in which he corrected our miscue. read more

Peter was great. Sold me the perfect mattress that met all my needs, much cheaper than expected. Transaction was quick and painless. Looking forward to doing more business with him. read more

Freddie was great with finding the right price and perfect bed for my teen! He was so helpful and took time to make sure we got the right fit for her! read more

Sit 'N Sleep in Agoura continues to have the best customer service and selection!! Jocelyn and Freddy, Marshall, and Robert are the two teams that continue to make sure you are pleased with every aspect of your purchase, finding every way to bring you peaceful and cozy sleep at a great price! They are such warm and wonderful folks that really care about their customers, and Jocelyn followed up to make sure I was delighted. I highly recommend this store, they truly care about their customers, and they strive to make sure you are delighted with your purchase! I also want to thank Aiden, who, even at the corporate level, made sure my purchase would be everything I had hoped for in a new bed!! Bless his heart! Warmest Thanks for the most wonderful and caring customer service in-store and beyond!! read more

I have nothing but good things to say about Sit and Sleep in Agoura Hills. Our salesperson Peter was absolutely amazing. He was very attentive and very knowledgeable about all of the mattresses on the floor. He truly cared about helping me find the perfect mattress for all my back issues. Peter was great but so was the entire staff. Both professional and friendly. They made the entire shopping experience enjoyable and stress free. I cannot recommend Sit and Sleep enough especially with Peter's exceptional service. If you are in need of a new bed especially with back problems ask for Peter. You will not be disappointed! Jyl M. read more

This store was fine, salesperson fine. But their delivery dept is *below* subpar. Zero communication to me throughout the day in which I was expecting my delivery that they confirmed with a 3-hr window the night before. I called multiple times throughout the day to inquire and they kept saying they would call me back as soon as they could secure a team to deliver it. That it was a "glitch in the system" somehow. Never had any of the 3 people I spoke to throughout the day call me back "later", hence my multiple calls I had to initiate to them. Sure enough right before I knew they were about to end for the night I called one last time and they said they can "guarantee" a delivery the next day. "Guarantee", huh? So the initial delivery agreement that was confirmed to me was just "suggested" or "tentative"? No offer of giving me any price break or benefit or rebate or coupon or nothing. "I can have our manager call you about that" is what I got when I had to go out of my way to speak on how this is very subpar business practice and a lack of compassion toward a customer. Never again with this company. ‍ read more

Very happy with the service I received from Peter Jenkins. I ordered a bed on August 29 and was unhappy with it. I was advised there was a 30 day wait period to exchange as often times it can take that long to adjust to the new bed. In my case it did not work. Peter helped me find another mattress more suitable than the original one I purchased. The exchange process was very easy. Peter also help me order a new remote for an adjustable bed that I had purchased years before, and it was misplaced. As I was on a time crunch with a guest coming, he had it shipped right away. Thanks for the great service Peter. read more

I came into sit n sleep to purchase an adjustable bed due to my disability. It was such a pleasure to work with Peter, Marshall and Freddy. Peter explained all the functions and offered to deliver once my construction was complete. Amazing staff, that goes beyond to help their customers Thx you sit n sleep read more

From the minute we stepped foot in Sit'n Sleep, we had such a great experience. Freddy was so friendly and showed us so many mattress options in our price range. We never were rushed or pushed to make a decision, which made us feel at ease the entire time. Our purchase ended up not being the perfect fit so we went back today to do an exchange. Freddy once again made our time finding another mattress easy and comfortable. Thank you Freddy for everything!! read more

Outstanding customer service, led by Marshall Tallon, the Store Manager. I have bought several mattresses from Marshall over the years, and from the start, whether I am just buying a $200 box spring or a $5,000 mattress/box spring set, Marshall has the same attitude - responsive, personable, professional and committed to making sure the highest level of customer service is provided. I have referred many friends and family to Marshal over the years and they have been equally pleased with his level of customer service. Sit 'n Sleep is all about having its employees help customers find the right mattress, and making the mattress buying experience easy. Employees such as Marshal do just that. read more

As soon as we walked in, we were greeted by Mr. Robert, We were asked what we're looking for and went straight to the point. Tried different firm mattresses, while getting educated of the bed features and found our new bed for a budget friendly price! P.S. Thank you Mr. Robert, this company must treasure you for such a great customer service!! read more

My experience with Sit-n-Sleep was nothing short of exceptional. I walked into the Agoura Hills location and was greeted by Freddy Recinos, I let him know I was looking for a full size mattress and was immediately taken to just what I needed. I thought Freddy was experienced in his craft and totally knew the different products they sell. I ordered what I needed and it was delivered the very next day. My delivery was made by Omar & Marvin in Truck #61. They were in & out in no time, took away my old bed and set up my new mattress with extreme professionalism. I also want to acknowledge Sabrina Quinlan for the referral. I'll definitely be recommending Sit-n-Sleep to whoever is in need of a bed, bed frame, headboard, sheets or pillows! Sit-n-Sleep is a company that's been around for many years, knows what their talking about and makes shopping with them stress freeeeeeeee. Thanks again! -CMB read more

I came in recently with my 10 year old daughter to find her a new mattress. We had already been to another local mattress store that had a very limited selection and an unhelpful sales person. Once we walked into sit n sleep I could tell it would be a much better experience! It's a large bright showroom with many models of mattresses in different price points. Robert Flores greeted us immediately and was very helpful, he showed us different mattresses in my budget and answered my questions. We bought a mattress and pillows and it was an easy experience. I waited a month to write the review so we could test out the mattress- and it's perfect! All in all we are very happy and this will be our first stop next time we need a new mattress. read more

5 stars for my overall experience, was great from start to finsh. Our sales person Marshall was really great, went over options and picked the best bed and frame for us. We especially loved the bed you lay on and answer questions ( forgot what its called) it helped to pinpoint bed we needed! Delivery with Javier & Jesus ( truck 51) was flawless, these guys are efficient, wish everything in my life went as smoothly as delivery of my new bed. read more

We did our research and visited two other mattress stores before visiting Sit'nSleep in Agoura Hills. Peter Jenkins, the Assistant Manager here, is hands-down the most helpful and knowledgable rep you'll find. No B.S., just friendly and honest customer service with the best possible price in town. He gave us excellent guidance, generous pricing and made everything easy. Make sure you ask for Peter! He will not steer you wrong!! Our beautiful mattress arrived in one day. Thanks so much Peter! :-) read more

I just had the easiest experience buying a new mattress and boxspring EVER! I was able to order online, enjoy a sale on a QS mattress and low profile boxspring, communicate easily via their chat with a few questions I had and receive FREE white glove delivery service, the next day! Carlos and Fernando of T75 (delivery crew) were SUPER efficient, lovely and polite. I was actually on a call when they arrived and they totally took care of everything, setting up the bed, setting the frame and carting away my old mattress and boxspring. Between great prices, services and the speed and efficiency of deliveries, I highly recommend! I HATE shopping! This was painless. Thank you Sit'nSleep! read more

Thank you Sit 'n Sleep Agoura Hills for a great buying experience. This is now my third purchase since moving to California 25 years ago. The mattress is perfect and so glad we came in the store to use the bed match sensor. Thank you to Carlos and Fernando for getting the king size bed up to the bedroom so quickly all while wearing your masks! read more

I would say the sales and delivery part of getting my Tempurpedic mattress was very good but follow up customer service is NOT VERY GOOD. I had a problem needing a power cord replaced due it being damaged in my move. They told me they were checking with their warehouse and would call me back. I called several times and finally a different person tells me I need to contact Tempurpedic directly. I did/ left message. No response. I think it's wise for the customer to be happy throughout the entire sales cycle and after with any ensuing problems. Sit N Sleep doesn't seem to care after they sell their beds and mattresses. 2/18/21 Update- The part arrived today from Tempurpedic so this issue has been resolved. Thank you! read more

Thank you Marshall for being a great guide to our sleep to live experience!! From start to finish you showed us your passion for helping people find their way to a great night's rest! The delivery team was on time and helpful with our requests! Money well spent for a better quality of life! Thanks Sit n sleep team for making this decision easy and friendly! #MarshallForManager read more

I had a great experience buying and receiving my new mattress. Marshall was helpful and pleasant. The delivery guys were THE BEST! Carlos and Fernando were on time, VERY efficient and VERY VERY pleasant. Thanks, guys! read more

I'll be honest, I just couldn't take the creaking bed across the hall anymore. My youngest son had been sleeping on., a very loud, creaking full size mattress. His room is right across from my room, and it was getting older so I decided it was time to invest in a new one --for his sake and mine. The closest mattress place was "Sit 'n Sleep". So we headed that way. Upon entering, we were greeted by a nice salesman and told him what we were looking for. A comfy, quiet, Full size bed. There was no one else in the store, except a man who seemed to be his boss as he stayed only at his desk and didn't and didn't say hello. I would think that it would just be a natural thing to do-say hello? Anyway, we stayed mostly in the front and that is where the "cheaper" beds were. By "cheaper" I mean mattresses under $500.00. I would estimate there were about 5-8 beds there. All looked nice. The rest of the warehouse was filled with many, many beds all above $600-$5000.00 or more! I know this because after my son picked out his bed, he roamed around the store and later, he later down on the fancier beds "just to see how they were". I was paying and also discussing delivery options. I will give BIG props to Sit 'n Sleep for this: I was told that delivery would be $45.00 and that when they drop off our new mattress...they will take my old one for free! Ok-that is great! No worrying about scheduling a "bulky item pick up" with the trash company, I will say, I truly appreciated that a lot. No one wants to see a mattress outside their home. Neighbors don't like it. No one does. I paid for my sons new mattress and I was told delivery could happen the next day! Ok, another nice feature. I do wish they had more options for less expensive beds...but my son liked his choice so that's all that really matters. I am hoping all goes well with delivery tomorrow and the removal of the old mattress. I'm sure it will and want to say this was a quick, easy purchase with a nice salesman. I will update after delivery fellow Yelpers! Stay tuned! read more

See all

I will never buy a mattress from sit n sleep again. I don't trust them. Their customer service department is awful.

Really! I have always had an Aireloom mattress... my house burned down in the fire and I was so looking forward to having a good night sleep; In fact it was the largest purchase I made after the fire $4k+. The mattress was delivered in poor condition, sagging on one side, bad craftsmanship. I notified them immediately with photos and NO RESPONSE. Bad customer service from Sit 'n Sleep? Bad manufacturing from Heirloom? I don't know, nobody will respond to my emails, and walk ins. read more

See all

We just got back from purchasing a mattress there from John Baltramaitis and he is a man of his word = BEST PRICE!! Why do I say this...well, the wife and I were looking for mattress and we went everywhere first and wish we just went here first. John was an amazing sales guy and didn't push us into anything we didn't want. He listened to what we wanted and helped us figure out the best mattress for us. And we ended up on the Aireloom .vs. the BeautyRest Black (which we had before). The prices are the BEST around. Better than Macy's (with coupons), better than the Sleep Shoppe, better than everywhere out there. Give John B. a ring and you won't regret it. They will have what you want and he will provide all the valuable insights to help you make an informed decision without the pressure. THANKS JOHN BALTRAMAITIS!!!! read more

Honestly I see why they have 5 stars. My husband and I went here a few weeks ago and spoke with Freddy. We were dealing with a very sad situation with a mattress we had purchased long time ago. We had bought a water bed. Well things didn't go so well for us. The water bed was unable to accommodate our bodies correctly after we set it up. We are super bummed. So we went to sit n sleep to try their bed match technology. I kept hearing about it on the Woody Show. Finally tried it out. Learned what type could work for both of us. Laid down on many mattresses and Freddy was kind and patient. Finally we had to look at the high end mattress because nothing was feeling just right. We laid down uh oh! It was perfect. Freddy promised he'd do all he could to give us a killer deal. We had to sleep on the thoughts for a bit. We let him know we had to figure things out. Finally went back yesterday to lay down one more time on it. We were both in pain in our backs and he had a headache. We both felt better after laying on it. Hmmmm I think it's the one. Went today. He made a killer deal for us. He did all he could to get what we wanted included. Thanks Freddy and team. Kenneth is also kind. Keep up the good work over there promise to tell others about you. read more

Love their bed select technology which maps your pressure points while lying on your back and on your side. It helped narrow down our selection. Marshall, our salesman, gave us enough time to test beds out, without pushing us into anything, which we really appreciated. Our new mattress was delivered today by Hector & Fern, Team 50, and they were excellent. Very satisfied with our whole experience. read more

Great service from Assistant Manager, Robert Flores! I went in yesterday with my son to get him a new mattress. Robert listened to our needs and helped us find the perfect mattress. Even my teenage son said, "That was so east. This place is great!" read more

From beginning to end we had the best experience at the Agoura Hills location. Marshall took care of us recommending our best mattress options. Because our moving I had to change our delivery plan a couple times. I want to thank every one at this facility. I only have couple hours to be able to get the mattress into a container, and they always worked with us in our best interest. Oscar Lopez delivered to us at the perfect time. Awesome service!! read more

See all

Went in to buy another new mattress two weeks ago. Had purchased two previous top-of-the-line mattresses with no problems. Came in to buy myself a new mattress, replacing the one I'd bought from them 15 years ago, and ended up being charged more than $2,000.00 over the manufacturers price for the mattress. When Freddy, the manager, told me that my new mattress was going to cost nearly $8,000.00, I nearly fell of my chair! Suddenly, he could take $500 off, since it was my birthday, and he would not charge me for the $500 mattress cover he'd upsold me on. I bought the mattress, a Beautyrest Black Medium firm in Cal-King size, and it was delivered a few days later. However, I knew the mattress was wrong when I sat on it, so I went back out to the truck and asked to see the invoice, but they didn't have one. So I asked them to cut out the piece from the mattress box that had the contents label on it, and it was indeed the wrong mattress: FIRM. Not only that, but it was not the latest Beautyrest Black Mattress that I thought I was getting, but one from years ago that was discontinued. I could've bought the same mattress directly from the manufacturer for thousands less! When I went back to the store the next morning, the sales associate there basically said, "too bad" when I told him that I ordered Medium and received Firm, and said to "pick a different mattress then". But later, when the assistant manager came in, he took over and resolved the issue by refunding me the cost difference between their price and the manufactures price, and refunded me for the cover I'd be conned into paying for. I purchased the new mattress since I am having a total hip replacement in three days and I need more support and padding. They assured me I'd have the new, correct mattress by this time, but they have screwed up the delivery three times already and I still don't have a mattress I can sleep on, as the one I'm currently stuck with is like sleeping on a futon! Very uncomfortable, especially for a side sleeper in a lot of pain. Tried to get the mattress delivered a third time, they promised the following day, between 7am and noon, and then I received a text message that night, at 8:30 pm, saying that my mattress would be delivered the next day (yesterday) between 2-5pm, when I will not be home due to my numerous doctor's appointments this week prior to Monday morning's 6am surgery. So, I had my son stay at home all day to wait for the bed, and no one showed up. Unf-ing believable. I just called the delivery department again, no help, no care, put on hold for 15 minutes and then someone new picked up the phone and I had to start again. Was put on hold again, and then told that they are "trying to get your bed delivered today". I asked what time, and they just said, "We don't know. We'll call when we find out". Right...I won't hold my breath. So now I have to go back to the store, demand a refund, and find a mattress store that can deliver me a new bed by the end of the day tomorrow. Thanks a lot, "Sh*t 'N Sleep". read more