I had a disappointing experience with this dealership regarding a pricing discrepancy on a recent vehicle purchase (2022 Mercedes GLC300). The vehicle was advertised online at $37,990, but the final contract reflected a higher amount -- a difference of $1,582.90. I was clearly told that in order to receive the advertised price, I needed to meet two conditions: trade in my vehicle and finance through the dealership. I agreed to both. As a result, I traded in my vehicle and accepted financing at 7.09% APR, even though I had already secured a 5% rate through my bank. While in the finance office, I repeatedly asked to review the full breakdown of numbers before signing. The finance manager, Jesus, told me I would see everything at the end and stated that "the numbers are what the numbers are." After reviewing the loan documents at home, I discovered the pricing discrepancy between the advertised price and the contract. I brought this to their attention on March 13 and was told on March 18 that it would be reviewed. Since then, despite at least four follow-up emails, I have received no response. This is not about negotiation -- it is about honoring advertised pricing and basic transparency. I am still open to resolving this directly and will gladly update this review if the issue is addressed. However, the lack of communication is concerning. Buyers should carefully review all numbers and ensure everything matches before signing. read more

I wrote a message to inquiry on a vehicle that shows is still available on the lot and asked them to text me. Next I receive a phone call. I told the girl on the other line that I didn't put in an application, she had the nerve to tell me that if I'm just starting out that's fine. I let her know everything in the message on my inquiry and she responded with an attitude... have a blessed day. Lots of women need to listen and not respond so quickly. You cost your job my business on a CASH DEAL. I let her know I wasn't coming in I just wanted numbers and if the numbers are good I'll come in a get it. She should have transferred the call to a manager or sales person. I'm not new to purchasing a NEW vehicle I just want to get past all the foolishness and waste of time. read more

THE PRICE ONLINE IS FAKE! Letting you know now so you don't make the same mistake I did but the price they have listed for their vehicles online are not actual prices. They list them lower so that you come to the dealership and waste your time then tell you, you should have read the fine print. Regardless they penalize you $2,000 for not having a trade in and for not financing so tack that onto whatever price you thought you were going to pay. Also you probably still won't get that price for the car because you have to qualify for a million different things to get the price. Just stay away. They are unwilling to work with you unless you finance and they clearly lie about their prices. DONT DO IT! read more

Still find this dealer lost in the 90s .... Made an offer to buy a vehicle and a second shot at redemption. Found an internet sales manager as gatekeeper and the same old car sale tactics. What is so hard about a quick retail sale like buying groceries or clothing ? ? Offer best price, disclose all fees, and provide invoice in writing. The "must visit" and "best price only provided in person" is dealer logic to rope you in and truthfully offers their pricing with not stand up to others. Stopping playing in the past and then offering that the market is soft and consumers are at fault. No it's Lorenzo Buick/GMC. read more

Bait and switch warning!! 2 times I have gone to the dealership since the internet sales department insist the car is physically available only to be told that the car is on the way and will arrive in 1 week when I actually get there. Will never return read more

This is the worst dealer ever to get a GMC they offer something online and when you go to the dealer is a total different price online they say it was 94,000 in person they say is 99,000 in the contract they put. 103,000 They give you everything to sign on a iPad and don't give you any receipt. Or contract copy I have to go next day to get my contract receipt and realize they sell the car for a higher price of what they offer.to me read more

I had one of the most unprofessional experiences I've ever had at a dealership. After negotiating the price, we reached a mutual agreement and even shook hands on the deal. The salesman then asked me to leave a $5,000 deposit to proceed to the finance department and finalize the paperwork. I clearly told him that I already had financing pre-approved through my credit union. While we were finalizing details, I noticed they were negotiating the same vehicle with another customer at the same time. A few minutes later, the salesman suddenly stood up, walked away, and came back saying the deal was canceled because I wasn't financing through them. When I asked to speak with the finance department to clarify, he refused and claimed it was a "mistake" and that the deal was off. It was obvious they were trying to play both sides of a sale, likely giving preference to the other buyer who agreed to use their in-house financing so they could make more profit. That's dishonest, misleading, and shows a complete lack of integrity. Buyers should be extremely cautious when dealing with Lorenzo Buick GMC of Doral. Don't hand over any money until every detail is in writing and confirmed -- even a handshake and a deposit didn't stop them from backing out of a deal here. I'm a Senior person and they were rude and d never even apologized. Be aware ! read more

Zero Stars would better represent my experience. I traded a vehicle and purchased vehicle without auto financing before checking reviews. Dealership failed to pay off auto loan on trade vehicle in 14 days and also debited account $10,000 more than amount due without authorization and the dealership did not refund that unauthorized $10,000 after 14 days. Jason and Allen are the Sales Managers and they both failed to return call me as promised and refused to resolve or refund. Oscar in Accounting avoids calls, does not return calls as promised and is unwilling to assist with resolution. David is the Finance Director (F&I) and also avoids calls, does not return calls when promised and is unable and unwilling to resolve and refund unauthorized transaction from bank account. Do not trust this dealership. Avoid this dealership or expect ongoing problems. If you buy from this dealership and have a similar experience and direct communication fails, then you can file a complaint with the Florida Department of Highway Safety and Motor Vehicles or the Florida Attorney General's Office. read more

AVOID THIS PLACE AT ALL COSTS. This is the worst place you could ever get a car, a lease, a service done to your car, anything. The customer service at this place is awful. The sales people are thieves. They just want their money and they don't care about the coniditions of the car. We leased a 2020 GMC Acadia with more problems than I have ever seen. Three different people have drove the car through the highway and they all can agree that the car does not drive safely. It does not accelerate on command. Other details of the car also make it unsafe to drive. Unfortunately we keep bringing it here to this mechanic and they always say there is nothing wrong with the car. But what choice do we have except to keep driving the unsafe car until our lease ends. This last time we brought it they refused to give us a rental car meanwhile the vehicle is being checked up. Whether that should take days or weeks, we still need to pay the lease and be carless... make it make sense. Do yourself a favor and drive a couple more minutes west to the Doral Toyota or the Autonation and you will save yourself the headache of a lifetime, and not to mention probably thousands of dollars on a better vehicle. read more

This is the worst service you can get in a dealer. Gave me an appointment a week before and told me it would take 2 hours to do the job. I showed up 20 minutes earlier and the Assistant Manager, Matthew, immediately pushed to upsell me a bunch of things I didn't need or want. Then he proceeds to call his techs to ASK THEM if they can get it done by the end of the day! Talk about asking the wrong question! Clearly doesn't manage his group but instead asks them what they can or can't get done. Then he tells me it will take more than one day to do the 2 hour job that I had been quoted 2 hours to do, and that they gave me an appointment for one week earlier. What a waste of time. This place and Matthew are ridiculous. Take your business elsewhere if you really want SERVICE. read more

Walked in the showroom and immediately Vanessa (sales consultant) came to see how she could help me. She was extremely nice, knowledgeable and help me through the entire process. Showroom is very nice, great selection of vehicles and good prices. The entire staff that I interacted with was very helpful; financing was easier than I ever experienced. In general I'm very pleased not only with the vehicle I purchased but also with the price and service I received! Thank you Vanessa and thank you Lorenzo Buick-GMC! read more

Lorenzo Buick GMC - 2022 GMC Sierra SLT - Car Dealers Near Me - Miami, Florida

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Just purchased a 2024 Sierra. My sales representative was Juan Regueiro and I can say this was the best experience getting a new car. From the moment we agreed on a deal to the moment I walked out, not 2 hours passed. Juan and the team were very thorough and friendly in the process. Eager to make a deal but I didn't feel pressured at any moment. Will definitely buy from them again. 100% recommend working with Juan Regueiro. read more

Lorenzo Buick GMC - 2024 GMC Sierra 1500 - Car Dealers Near Me - Miami, Florida

I had a great experience at this dealership a few years ago. Loved my car. Never had any issues with it or the staff at the dealership. However, this year I decided to exchange my car for a newer model. It has been a whole new, and unfortunately, negative experience. I'm having a lot of the issues that people write in other reviews (e.g. safety concerns, service, etc). If GM Corporate (866-790-5600) hears from everyone who has concerns about their car safety and dealings with this dealership perhaps someone may perhaps hold it accountable. I spoke to Tina (Ext. 5910101). read more

Horrible customer service. a Yukon and a Sierra we took for service, and still not helping us, no answer the phone, the Yukon is in service since Monday, today is Friday, the Sierra we took it today for Oil Change, still in service since 8:am, now is 12:45pm. read more

Compré una camioneta Silverado 2020, después de dos meses mi coche rompió la caja de cambios, ahora mi coche está en Lorenzo de Doral desde hace más de 50 días nadie me da una respuesta de cuándo estará lista, llamé y me dije que no encuentra la pieza... la encontré para comprar en varios lugares ¿por qué elos no? Estoy perdiendo dinero porque dependo del auto para trabajar no recomiendo que compres nada con ellos sigo en problema no tengo mi caminhoneta e tambien no tengo una respuesta de su equipo e tampoco lo sé cuando voy a tener mi carro estoy gastando plata diaria con carreto para entregar lós Matérias an mis cliente para no dejar de atender e no dejar de poner comida em mi casa.... read more

Lorenzo Buick GMC - Car Dealers Near Me - Miami, Florida

There are some dealerships that just refuse to change the way that car selling is done and want to keep the old school ways. Lorenzo Buick/ GMC appears to be one of them. I never go into a dealership cold. I always communicate with them first and ask for information and pricing. Then if a price is agree upon, go in to the dealership to deal in person and make the purchase. Reputable and modern dealers have no problem doing this. I emailed Lorenzo advising them I was interested in a couple of their cars. I got a response email immediately from Rafael asking for a phone number. I advised I would provide a contact number if they were able to provide me with an out the door price on the vehicles. No response. After a day I sent a second email to touch base. Rafael responded by telling me their prices were online and that I needed to come into the dealership if I wanted anything else. All I can say is wow. Stay stuck in the 80's fellas. I am going to purchase a vehicle by months end. Looks like I will be getting it from one of the other dealers who had no problem sending me quotes online. Bye bye!! read more

Don't buy a car here. They will hide some charges in the purchase process. I got a Buick Envista about 5 months ago and it's the 3rd time I have to leave it for more than 4 days because of all the problems they are having. Plus they never have courtesy cars available. They themselves advise you to take the cars to other larger dealers. If you value your time and your peace of mind "Don't buy from this dealership" read more

I recently took my vehicle in for a part installation. I have no complaints about how my parts were installed. I've had no issues with it. However, their customer service is horrendous. When I make the appointment to take in my vehicle, I had to create a new profile. Fine, no problem. They gave me an appointment, but didn't even ask what the appointment was for. It was either Lianet, or Karina (the only two ladies working there). When I ask whoever it was if they were going to ask me what the service was for, she assumed it was an oil change... it was not. I was not given the name of my advisor, nor was I emailed, or texted, with an appointment reminder or confirmation. Fine. The day of the appointment gets here, and I give the name and number on the profile. They can't find my appointment. After I don't know how long, they finally found me. Okay. Beautiful. My service advisor was Alexander Obando. He lets me know that my vehicle will be ready for pick up by 5:30 that same day (my appointment was at 8:00 am, and I was there on time). I get home, and Alex calls me to let me know that the vehicle will be ready by the following day. I was not having this, considering that what I paid for to have installed in my car was about a 4-hour job (I YouTubed the installation process before determining that I prefer the dealer do it to make sure it all went well). After letting Alexander know that I was not having it, he "spoke to the manager" and was able to get the job done in that day. As the day progressed, I called Alexander to inquire about my vehicle and the installation process. He would reject my calls. I would call from other phone numbers, and his phone would ring, but my calls went directly to voicemail. After calling the dealer directly, and asking to speak with the manager, Geraldo Landino, he wasn't man enough to handle my concerns. For this reason, I will not be doing anything else at this dealer. Horrible customer service, and GM Headquarters will be hearing from me. read more

Do not buy anything from this dealership!! There are countless hidden fees, extremely rude sales personnel and worst the sales manager. The sales manager would cut me off and just talk over me, not even listen to anything I would try to say. Added fees are not detailed until closing. No transparency what so ever. read more

Do not waste your time.Playing games with cars not in place.After one hour no numbers.I will never return here.The loose my business for play games. read more

Lorenzo Buick GMC - Car Dealers Near Me - Miami, Florida

My visit to this dealer was by far the worst car inquiry ever. I placed a price watch on the vehicle because it had a line through it on your web portal. There is no indication that the price was higher, not lower than stated online, which constitutes bait and switch. The salesperson assigned was negative and seemed to have no desire to sell me a car. Before even test driving or trying to make me feel like buying from him would be a good decision he stated how cars now are highly-priced and have low inventory. Not to mention how I would need to pay $10,000-$15,000 over MSRP. Lot was full of inventory Web portal is misleading Sales rep was discouraging and took away all motivation to buy from your dealer Felt I was being robbed white-collar crime style Complete waste of my time Do not bother!!!!!!! read more

I found a 2017 GMC Sierra 1500 Pick up at Lorenzo Buick/GMC in Doral that I was interested in purchasing/financing with a substantial down payment. I applied several DAYS ago and as of this writing I still haven't received a decision on the financing. Jenny Gonzalez-Smith along with Jorge Anton have been less than professional in providing me with an answer only to say she would have one of her team update me. it's a broken record. In the meantime, I found another truck that I got approved for at a competing dealership, so I've decided to purchase that truck instead of the one from Lorenzo Buick/GMC. I will never do business with Lorenzo due to the way I was treated. read more

So I drove an hour to see a used truck that they posted on Carfax and was extremely disappointed. The truck had balding front tires, dirty interior and the bumper literally had ZIP TIES to keep it on. Zip Ties!! So, of course i wanted to test drive this beauty. The transmission hit hard when gearing down and the radio display was broken. I was soooo disappointed that this was an authorized Buick dealership. Its more like a smarmy used car lot. Buyer beware. read more

Leased my new vehicle from Lorenzo Buick GMC and I have to say Milka was extremely helpful throughout the entire process as well as the manager Jonathon and their finance dept, thank you very much for making this an easy process!! Thank you Milka!!! read more

Worst car buying experience. Sold me a mechanic problem car...had the used car for 6 months now..and they never honored my request to take a look at my problem..now they want 800 dollars for the repair.Sold me the worst maintenance warranty for 1500 dollars that's not worth the paper it's written on.Never buy a used car from this dealership. AND WATCH OUT FOR THE FAKE PROMISES AND FINANCE DEPT.Stay away!! read more

I was looking for a vehicle and went because of one advertised online. The sales rep was not helpful and downright dismissive. Could not locate the key to the vehicle I was interested in nor could explain why the car advertised online for $21,000 was now $33,000. I took my business elsewhere and got a better deal on a newer car. I hate to think the treatment was because of my ethnicity but I would not recommend this dealer to my worst enemy as they were extremely unprofessional. read more

If Gmc corporate can't even get a hold of the dealership in weeks to service my car and get me an appointment then I don't know who could after they messed up everything 3 months ago Time to get corporate involved to take the GMC franchise away from those clowns read more

On July 20, 2020 I bought a car. I was given a temp tag expiring in 30 days. Couple of days before temp tag expired I inquired about my purchased tag. I called and spoke to Marisol and she stated car still had a lien on it. I was given another temp tag. I have tried to speak to Marisol numerous times with no answer. Rafael who answers the phone usually just transfers me without answering to a voice-mail. I heard him venting in spanish " Como jode este tipo" extremely rude. My sales man Antonio keeps sending me temp tags. And I find myself with car payments that dealer has not fully paid off. I do not recommend these dealer to anyone that expects honesty and integrity from a Buick / GMC brand dealership. read more

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Purchased my son's first vehicle in the middle of February. Vanessa made the process smooth and easy. We will be back within the next few months for a lease exchange and can't wait to work with her again. Thank you! read more

****BAIT AND SWITCH**** Please take the time to read this review before entering Lorenzo Buick & GMC in Doral, and Lorenzo Ford in Homestead. Called due to a vehicle that was priced somewhat aggressively, I immediately verify the price and ask all of the standard questions, and the individual stated, multiple times, that the price was as advertised, no additional fees. I scheduled an appointment for 4pm. The dealership is approximately 1 hour from our house. Arrived about 3:45pm, notify them we are there. They close at 6pm. We were left waiting in the appropriate area for almost 30 minutes, at which point I asked if everything was OK. Receptionist stated yes, just that they were super busy. Ok, np. I am a bit alarmed at this point. We waited another 15 minutes, which was frustrating before someone approached us. Since this car was just newly delivered, apparently there was some confusion as to which of the 3 dealerships the Lorenzo Family or group owns. Alarm bells are getting louder, and of course the car I enquired about is not at this lot. Of course. Obviously, they were hoping we'd ask about a different car. We didn't. We were about to head over to the other dealership, miraculously they found the keys. Also, we are in Florida, Doral, and they claim they didn't have a salesperson that speaks English. We ended up getting by, speaking with Alejandro. It's approaching 5pm, there are multiple cars blocking in the car we want to test ride. Since they are so busy I offer to help and get the inventory numbers to expedite the process. Of course they are having a difficult time locating the keys because the hand writing is terrible. Eventually we are able to test ride the vehicle. There were some minor issues, however we were ready to make an offer. We sit down and Alejandro says "I have som really bad news. I'm really sorry to have to tell you this..." and proceeds to tell me that according to the website I need to trade in a vehicle worth approximately xxxx. He continues to say "I don't even want to show you the out the door price." Of course I ask, besides being beyond furious, I'm genuinely curious. I tell him I didn't see that on the website, which he politely points out (on his computer). I check my phone again, I don't see it. I do see a warning regarding prices and how they aren't responsible for errors, etc. I still don't see where it supposedly says it. Regardless, I just wanted to share my experience with the community and perhaps enough people will notice and stop supporting business that use deceptive advertising practices. He sums up the deal, I tell him how terrible it is that his company does that, he emphatically agrees. I take out several thousand dollars in cash and show and tell him "We were ready to buy". We were too. So, in good conscience I cannot recommend doing business with any Lorenzo Dealership. read more

I have a GMC 5 min from my house, but I chose to drive 25 min to Lorenzo Buick because my experience at the dealer surpasses expectations. The staff is kind and generous. I ask many questions and they are ALWAYS willing to find answers and get back to me if they don't have it. read more

Update on my previous review. I was promised that my License Plate would be delivered to a secondary location as I had recently moved and had not yet updated the address on my license. I called and spoke with the Saleswomen who sold me my vehicle not one, but three times before the plate was shipped to ensure that the plate would be sent t the correct address. However, on the same day that my paper plate was to expire, I was told to come into the dealership to get my updated paper plate while I waited for the real plate to arrive. I drove there directly after work, catching heavy traffic, and arrived only to be told that my real plate had arrived to my house a few hours prior. I left the dealership, went home to find NO PLATE. I called and was told that they sent it to the incorrect address. When I asked how they would fix the issue, they basically said that I had to resolve it on my own. Offered no temporary paper plate in the mean time. I was also told that I could just drive around with the expired paper plate on my car until I am able to get the real plate, which is absolutely illegal. I ended up missing class, driving down to the house where the plate was delivered, and spent 4 1/2 hours trying to get the plate. The situation ended with the police being called so that they could retrieve the plate. The Saleswoman never called me to ask if I was bale to get the plate, and never offered me a safe or any kind of temporary solution to the problem they caused. Will not return to this location even if they offered me a free car, what a headache of an ordeal. read more

I took my 2020 truck to this dealer and they put a dent on the driver's door They took responsibility and sent my car to T1 auto body works where they made a horrible job. Now I have to live with it thanks to the unprofessional service they all provide. I did not complain about the the job cause they will F***** up even more. Do not trust this dealer. Stay away from it!!!!!! If you have to take your car here make sure it is old and beat up! So you don't notice when they dent you car, mechanics here will not take care your car. Also stay away from Alberto Reyes, he is not very helpful and is sarcastic. read more

this is the worst dealership ever! i purchaseda car in full for $26,800 on 02/02/2024. seven months later i still don't have the title to my car that i owe out right. i have emailed and sent a letter to the dealership, but no one over these seven months has resolved this serious issue.......................... read more

Talked to them on the phone about a truck I've been watching they said to come in. Drove an hour to talk and when we got there they said they're price is 20k over the sticker price. Ridiculous to see people price gouging like its covid still. read more

I'm not surprised by the underhanded tactics of Lorenzo considering I had issues with their service department falsifying their service on my 2019 Silverado, they claimed the service was complete by providing a safely inspection sheet complete, but when I picked up my truck the tires hadn't been rotated and the topping off of reservoirs were also not done. I was suspect that they hadn't even changed the oil. Swearing not to go back I decided to call them when I saw a truck that I had been searching for was on their website. If you are shopping for trucks you would know inventory is low. But since they had it and it was listed at $55,630 I called to confirm the truck was in and was told yes. I started the purchase procedure over the phone and provided my trade in information including VIN. Upon driving from Key Largo to Miami I got a call and a text from the sales person Jorge. I was told the new price with market adjustment that the truck was $17,000 over MSRP. When I asked about the price listed they gave me an excuse that I lit was blacked out. You can by the picture it isn't. They then added insult by undercutting my trade-in value and said KBB is just a guide line and not a valid resource. I spoke with the Sales Manager, Anthony Fiad, and he told me that there was a chip shortage which I new and that they could charge what they wanted. Complete and total gouge to the consumer. I'm sorry for the customer who falls for this and pays an extra $17k. I asked why my trade wasn't getting the adjusted market and they didn't have the answer to that. At the end of the day I drive a nice 2019 Silverado Crew Cab 4WD and can wait until the supply chain issues are corrected but I will finally NEVER return to Lorenzo and highly recommend you watch what they are trying to do to your money in a crisis. Shame on you Lorenzo!! read more

Lorenzo Buick GMC - Truck with listed price - Car Dealers Near Me - Miami, Florida

If I could give this dealership no stars I would but I'll have to settle for one star. We made an appointment and took our truck to get an oil change and when we arrived there was no service advisor to greet us. The only person there was on their phone and spoke no English, we had to ask him if he worked there and all he did was nod his head and pointed to where we should go. We proceeded to the office we we're directed to go to where the service advisor was also on his phone and said to us "I'm busy, get out!" By far the rudest and worst experience we've ever experienced. We went to Vera GMC where the service was phenomenal and they also detailed our car. I'm glad we took our business elsewhere as I can only imagine what kind of work would've been done. read more

After stopping at 2 other dealerships we ran into this dealership Lorenzo Buick we met Mr Leo Ganges he was truly an amazing salesman I recommend him for being so patient and for going far and beyond to find my daughter a car . When I mean far he drove us all the way to Homestead to show my daughter the car and he drove us back . I wish more salesman would be more like him he wasn't pushy he wasn't lazy he was overall a great salesman . We end up buying a car from him . My daughter was so happy . Being her first car she buys on her own he made it very special and he put a huge bow on it . Thank you Leo for all your help . And making car shopping so enjoyable. read more

Lorenzo Buick GMC - Car Dealers Near Me - Miami, Florida

Don't buy from these ppl. Worst purchase experience. They can't find my title and I paid cash for the car and it's been weeks and still no title and I can hardly get anyone to call me back. Literally can't get anyone except my sales guy who texts and acts like it's my problem. At this point I'm moving to report these shady people to the Florida department of labor. read more

Mrs. Ara Adan gave us implacable service. Very very happy with our new car. Would definitely recommend. Ask for her. She's great. read more