Simply the worst!
The entire experience from ordering, to picking up, to eating the items.
Their online presence needs some major work. If you don't want people calling the bakery and ordering over the phone, then make your website more palatable.
I needed to make an adjustment to the online order order that we placed. It took forever to get through to someone on the phone, and when I did, the woman was extremely rude to say the least. She begrudgingly added onto my order, and literally told me three times that I would have to pay for it when I picked up the order. Really?! It's not free. Of course I know I have to pay for it. I don't need to be told multiple times. If you're unable to take a credit card over the phone, not a problem. But you don't need to repeat yourself
We spent a bloody fortune, and really at the end of the day they need to refund the money. Yes, it was that bad.
Three challahs- we figured this would be enough for everyone. The bread is supposed to be late, fluffy, sweet, and the added raisins are supposed to enhance that. The reasons were hard. Yes the raisins were hard. Not how this is supposed to be. The bread itself was definitely overdone by any standards, and frankly inedible.
We picked up a variety of pastries as part of our order, and each was worse than the last.
Bourekas- I don't know on what planet anyone thinks that they should spend $55 for a dozen of these. Apparently, I gave to local influence, and thought that this would be a nice treat. It was a dozen doorstops. I feel like they gave me all the worst items that they had for whatever reason.If this is representative of what anyone considers to be the best, you need to enjoy other places.
We also picked up a couple of Babka knots - I was assured that they were filled with lots of fruit. As you can see from the picture, I don't know what to make of this. This turned out to be a piece of over baked bread with a little sugar sprinkled on top and no fruit on the inside.
The honey apple cake. The initial reason for this entire visit. $45 of nothing but pure garbage. This is supposed to be a heavily sweet cake that's filled with apples. This was worse than anything that I ever possibly could have fathomed. The cake itself again was over baked, and I don't know if they've created their own hype, but be embarrassed for putting something out like this. This was such a total representation. This is not supposed to be a spice cake, this is supposed to be a cake filled with honey and apples and again sweet. This tasted like a horrible spice cake and had a couple of sliced apples on the top. There's only so many ways to say something is horrible.
What I can say is, there are so many other bakeries in San Francisco, if you have this one on your list, seriously consider going somewhere else.
Spending close to $200 on baked goods that literally got thrown away, my money should be refunded. This was a huge disappointment, and a huge embarrassment. read more