The good - Dr. Schroeder is a great ophthalmologist…read more The bad - in the many times I've called to make an appointment, I have never had anyone actually answer the phone. You have to leave a message and wait for a return call. Inconvenient for those of us who work and can't answer the phone at anytime.

A year ago we made an appt at Twin Creeks location. The appt was made with the Dr who delivered a…read morebaby 2 days later. Had to change appt. We arrived for appt only to be told they don't accept our insurance. Went ahead anyway. I made the appt so I would have contacts for my son's wedding 2 months in advance. Had to return multiple times because they couldn't get the script correct, had to wait 2 weeks each time for trial contacts, multiple times I called and had to leave msgs and nobody returned the call. I stopped in and got a trial pair of contacts they said they had had for weeks. I went to Cunningham and got the correct script and walked out with a trial pair of contacts....NP! Now I have a collection notice.....never received a bill....and have an EOB that shows patient responsibility $0. Now I am learning they coded the claim wrong and now they are looking for payment w/interest! If there was a way to put a negative million stars on this review I would

Beware of this place! I went here over 2 years ago, and had to wait over 3 hrs I asked SEVERAL…read moreTIMES how much longer it would be, then was told they forgot about me because they had lunch brought into them, and one of the ladies that lives across the street went home for lunch. They were unapologetic to me and acted like they didn't care that I had to get back to work! In Feb of this year they sent me an invoice from this visit. I don't even have the same insurance. Their invoice was for $375, I felt as if 1/2 of this invoice was more than enough since it had been over 2 years AND they wasted MY TIME!! I paid 1/2 of the invoice and sent them a note telling them they could write off the remaining. Now they are sending threatening letters & text messages saying they'll take me to collections. This place is obviously not tan right when they can't even keep their books straight! I DO NOT recommend this place!

Started buying my glasses here years ago I could get two pair for the price of one at the…read moreoptometrist! So I always come here! My eye exam is always done in a great way. Super nice doctor answers all my questions. Very thorough. Highly recommend.

Went to their store today to shop for glasses for my wife. They work with our insurance so we…read moreexpected a pretty good deal. The cost for one pair of glasses for her after insurance, was $380.00. We left to shop around. Went to America's Best and picked out comparable frames, with the exact same prescription lenses. They also work with our insurance. The total cost was $74.00. It pays to shop around and not get taken.

I have been going to eye glass world for a few years now. I always feel welcomed and appreciated. I…read morehave no problem that I can get into see Dr Syed practically right after the Initial tests are done. He is thorough and such a great caring doc. He asks me if I have questions. Explains everything very well and remembers me every single time I am there. I plan to get my eyeglasses from this place or Costco. I feel zenni is cheap but you get what you pay for. 100% recommend this place. From the staff to Dr Syed. Everyone Esp Dr Syed are amazing.

I have been a customer for several years and today when I asked to have my frames repaired I was…read morebasically told WE DON'T WANT YOUR BUSINESS.

EXCELLENT SERVICE ... Tommy (the Manager) actually came out to my car and made sure my new glasses…read morefit and the lenses properly tinted/transitioned ... 15 out of 10 for price AND customer service! Ken - Ft Wayne IN

For a place that offers all these deals,because my insurance was medicare, I was quoted $420 for…read moresingle vision glasses even when I brought my own frames.

Rebecca is awesome to work with. She has a great sense of humor and is very knowledgeable with her…read morejob.

I've been using Cunningham Optical Fort Wayne for over 30 years. I've tried other, cheaper quick…read moreservice optical places, but never had satisfaction with them. My recent appointment was very satisfying thanks to Angelica, the friendly and efficient tech. She is very personable and professional. I will stay with Cunningham to fashion my glasses.

I've purchased glasses at LensCrafters for years and in general have been satisfied. LensCrafters…read morein Indianapolis and St Augustine, Florida have been superb. I was self- employed for years and now since being retired money is tight and insurance that includes vision coverage is prohibitive. When I moved to the Fort I visited a small private practitioner to get a new pair. The exam for a new patient was $250.00 so I switched back to LensCrafters this time as they advertised an exam for $99.00.......good deal! My experience with the doctor serving LensCrafters was excellent and my glasses were ready in four days. So far so good! My three stars review is due to sales and delivery. After I picked out my frames and was ready to pay my bill the salesman asked if I wanted a year warranty on my glasses for only $44.00. I declined thinking it was too money to pay since I had ordered the scratch free option. He told me they didn't cover scratches etc. unless I bought the warranty. Suddenly he decided that he could take $50.00 off the price of the glasses if I bought the warranty! So I now have a warranty. It appears that the cost of their glasses are so inflated that they have a lot of money to play with. It would have been nice if they just charged me $50.00 less in the beginning!! I got a call that my glasses were ready for pick up. I arrived at the store at about 6:00pm on a Friday night! The store was busy but only two staff members were on duty. I waited for 45 minutes and lots of people were milling around the store and were waiting for help. When they got to me the manager could not find my glasses.....what the hell! It tuned out that they had reversed my name on the computer making it almost impossible to find my order. I finally got the glasses and after an hour I was out of there!......the glasses fit well and seem really good......let's get organized folks!!!!!....but I got a nice warranty!!!!!

In about an hour! nice glasses, nice selection. LensCrafters is where it's at. Nice glasses. They…read morewill get to you in about an hour. Go walk the mall while you wait for them glasses in about an hour. They will get to you in a jiffy, in about an hour. Go walk the mall for a little while. I go to the food court while I am waiting about an hour. They will send you a text and let you know. I like to go to diary queen on the top floor over by the food court. I go to the cell-phone fix it shop. ATT and all of that while only waiting about an hour. Spencer's is fun! I like the yankee candle shop too! After doing all of that your glasses should be about done! In about an hour! close to it.

Apparently I never finished writing this review when I started it back in late October. My wife…read moreneeded her glasses repaired, and all the optical stores around us weren't equipped for that particular repair. Given the choice of spending hundreds of dollars for new frames and corresponding lenses, or making a 5 hour drive to Marschand's, we decided to make a long weekend out of it and made the drive to Ft. Wayne. It was the right decision. Marschand's got us in and out in about half an hour, for a total of $50, with friendly service while we waited in comfort. Definitely recommend.

MARSCHAND'S OPTICAL REPAIR RUINED MY GLASSES! I brought two…read morepairs of eye glasses to Marschand's Optical Repair on April 10th for a simple screw replacement on the temple arms. Both pairs were in good condition aside from the missing screws. A Marschand's employee said they could fix them both with no problem for $10 each. About 20 minutes later they brought my glasses back to the front desk. Immediately after putting one pair on, I noticed visible damage to the lenses. Both eye glasses were damaged; they each had spiderweb cracks and peeling from the tint on the lens. I returned to the counter and spoke with staff, including Cassandra, the owner. She denied damaging my lenses. She said, they only replaced the screws and then put the glasses in a "water bath" for cleaning. Her comments were the lens were defective, or perhaps damaged by the oils on my face or fingers. This explanation does not align with the condition of the glasses prior to service. Cassandra refused any responsibility. The only restitution she proposed: Cassandra offered - they could replace the lens in one pair of eyeglasses, if I had a recent prescription, for $70, but that would be with clear lens only - no tint. Her other offer was to put my glasses back into the "water bath" and see if it would take the rest of the "tint" off the lens. This experience reflects a lack of accountability and professionalism. I would STRONGLY NOT recommend having eye glasses repaired at Marschand's!