The good - Dr. Schroeder is a great ophthalmologist…read more The bad - in the many times I've called to make an appointment, I have never had anyone actually answer the phone. You have to leave a message and wait for a return call. Inconvenient for those of us who work and can't answer the phone at anytime.

A year ago we made an appt at Twin Creeks location. The appt was made with the Dr who delivered a…read morebaby 2 days later. Had to change appt. We arrived for appt only to be told they don't accept our insurance. Went ahead anyway. I made the appt so I would have contacts for my son's wedding 2 months in advance. Had to return multiple times because they couldn't get the script correct, had to wait 2 weeks each time for trial contacts, multiple times I called and had to leave msgs and nobody returned the call. I stopped in and got a trial pair of contacts they said they had had for weeks. I went to Cunningham and got the correct script and walked out with a trial pair of contacts....NP! Now I have a collection notice.....never received a bill....and have an EOB that shows patient responsibility $0. Now I am learning they coded the claim wrong and now they are looking for payment w/interest! If there was a way to put a negative million stars on this review I would

I had a good eye health visit with Dr. Keating today. He took photos of my eyes and showed them to…read moreme to help me understand my eye health. He was very easy-going and answered my questions about aging using layman's terms, putting me at ease. I look forward to working with him in the future.

This is my first year at this branch and never had an issue at the other branch I was going to but…read moreI have recently moved. 1st both optometrists I have seen are great; both nice, friendly, and professional. However, there is no communication at this branch. I scheduled my appointment over the phone by calling the location, she originally scheduled me at the last location I was going to without asking. Next, she scheduled me with an optometrist who is only in Ft Wayne 2 days a week and didn't tell me. I know with my prescription, it usually takes multiple appointments to get my glasses/contacts right so this became an issue when I had to return but thankfully the 2nd optometrist agreed to see me and help. NeXT, I asked for prices for prescription sunglasses with my insurance, the front desk said they would have optics call me with prices....7 days later and I never heard from them. I called and left a voicemail, 8 hours late and still nothing so I had to call a 2nd time. When they finally returned that call we discussed prices and I asked if front desk told them I asked for a call regarding pricing and optics said they were not told. Fast forward to my 3rd visit in a few weeks, and front desk is super rude with me. I was told by the optometrist last visit both contacts would be remade due to different issues. I get there and they told me to put my new one in and the doctor would be with me. I tried to tell her I was told I was supposed to get both new and she didn't even know which one was the new one but I was supposed to put it in. Absolutely terrible customer service and even worse communication. Save your time and money and go somewhere else, I know I will be for my future needs

Rudest service ever! I made an appointment for first thing in the morning, before work. I got…read morethere a little early, doors still locked. Cool. Once open, I went in, stood at counter. Both girls acted as if I wasn't there. After coughing and clearing my throat, one girl, annoyed, asked if she could help me. Told her I had an appt. She said I didn't without looking. I showed her where I had made the appointment. Still wasn't going to honor it. There were no other customers there. I asked for the manager. She WAS the manager. I told her she needed to take classes on how to treat customers. The optometrist came out, and told me to leave! I then drive to Eyeglass World, where I was treated by friendly, respectful people. I had a new prescription and glasses that same day. These are just horrible, HORRIBLE people. Never go there!

Yesterday I went to Longe Optical located on N. Anthony Blvd, and I was waited on by the sweetest…read moregroup of employees ever, first I met with Emari, who was such a knowledgeable young lady and very kind, I also met with Dr. Alex Linebacker OD, very nice group of people, and very professional indeed, so if you need that yearly exam for your diabetes or new glasses, you can't beat Longe