Rudest service ever! I made an appointment for first thing in the morning, before work. I got…read morethere a little early, doors still locked. Cool. Once open, I went in, stood at counter. Both girls acted as if I wasn't there. After coughing and clearing my throat, one girl, annoyed, asked if she could help me. Told her I had an appt. She said I didn't without looking. I showed her where I had made the appointment. Still wasn't going to honor it. There were no other customers there. I asked for the manager. She WAS the manager. I told her she needed to take classes on how to treat customers. The optometrist came out, and told me to leave! I then drive to Eyeglass World, where I was treated by friendly, respectful people. I had a new prescription and glasses that same day. These are just horrible, HORRIBLE people. Never go there!

Yesterday I went to Longe Optical located on N. Anthony Blvd, and I was waited on by the sweetest…read moregroup of employees ever, first I met with Emari, who was such a knowledgeable young lady and very kind, I also met with Dr. Alex Linebacker OD, very nice group of people, and very professional indeed, so if you need that yearly exam for your diabetes or new glasses, you can't beat Longe

If I could I would rate this 0 stars. I was billed almost $500 for numerous appts in August thru…read moreSept 2 for the same services over and over. I was not there for any of those dates nor did I have those services performed. I have insurance and medicare to cover those charges I really did incur. It will be interesting what they show as actual appointments and correct services rendered.

Was charged $1010.00 After going back 3 times for issues,…read moreand then finally getting glasses remade, I get another bill in the mail for $39 more dollars. I am just fed up at this point. I was told even though I just got my glasses back May 25th and it is July 20th, No refunds they have gone beyond what they needed to do. Hmm So, after asking to break each charge down, I was told it did not matter because my insurance company had to pay not me. Well, I told her I pay for insurance every month .... They price gouge and keep it hush-hush. God forbid if you ask to many questions. I will never ever go there again or refer a enemy let alone a friend. Bad business ethics.

MARSCHAND'S OPTICAL REPAIR RUINED MY GLASSES! I brought two…read morepairs of eye glasses to Marschand's Optical Repair on April 10th for a simple screw replacement on the temple arms. Both pairs were in good condition aside from the missing screws. A Marschand's employee said they could fix them both with no problem for $10 each. About 20 minutes later they brought my glasses back to the front desk. Immediately after putting one pair on, I noticed visible damage to the lenses. Both eye glasses were damaged; they each had spiderweb cracks and peeling from the tint on the lens. I returned to the counter and spoke with staff, including Cassandra, the owner. She denied damaging my lenses. She said, they only replaced the screws and then put the glasses in a "water bath" for cleaning. Her comments were the lens were defective, or perhaps damaged by the oils on my face or fingers. This explanation does not align with the condition of the glasses prior to service. Cassandra refused any responsibility. The only restitution she proposed: Cassandra offered - they could replace the lens in one pair of eyeglasses, if I had a recent prescription, for $70, but that would be with clear lens only - no tint. Her other offer was to put my glasses back into the "water bath" and see if it would take the rest of the "tint" off the lens. This experience reflects a lack of accountability and professionalism. I would STRONGLY NOT recommend having eye glasses repaired at Marschand's!

Apparently I never finished writing this review when I started it back in late October. My wife…read moreneeded her glasses repaired, and all the optical stores around us weren't equipped for that particular repair. Given the choice of spending hundreds of dollars for new frames and corresponding lenses, or making a 5 hour drive to Marschand's, we decided to make a long weekend out of it and made the drive to Ft. Wayne. It was the right decision. Marschand's got us in and out in about half an hour, for a total of $50, with friendly service while we waited in comfort. Definitely recommend.

I've purchased glasses at LensCrafters for years and in general have been satisfied. LensCrafters…read morein Indianapolis and St Augustine, Florida have been superb. I was self- employed for years and now since being retired money is tight and insurance that includes vision coverage is prohibitive. When I moved to the Fort I visited a small private practitioner to get a new pair. The exam for a new patient was $250.00 so I switched back to LensCrafters this time as they advertised an exam for $99.00.......good deal! My experience with the doctor serving LensCrafters was excellent and my glasses were ready in four days. So far so good! My three stars review is due to sales and delivery. After I picked out my frames and was ready to pay my bill the salesman asked if I wanted a year warranty on my glasses for only $44.00. I declined thinking it was too money to pay since I had ordered the scratch free option. He told me they didn't cover scratches etc. unless I bought the warranty. Suddenly he decided that he could take $50.00 off the price of the glasses if I bought the warranty! So I now have a warranty. It appears that the cost of their glasses are so inflated that they have a lot of money to play with. It would have been nice if they just charged me $50.00 less in the beginning!! I got a call that my glasses were ready for pick up. I arrived at the store at about 6:00pm on a Friday night! The store was busy but only two staff members were on duty. I waited for 45 minutes and lots of people were milling around the store and were waiting for help. When they got to me the manager could not find my glasses.....what the hell! It tuned out that they had reversed my name on the computer making it almost impossible to find my order. I finally got the glasses and after an hour I was out of there!......the glasses fit well and seem really good......let's get organized folks!!!!!....but I got a nice warranty!!!!!

In about an hour! nice glasses, nice selection. LensCrafters is where it's at. Nice glasses. They…read morewill get to you in about an hour. Go walk the mall while you wait for them glasses in about an hour. They will get to you in a jiffy, in about an hour. Go walk the mall for a little while. I go to the food court while I am waiting about an hour. They will send you a text and let you know. I like to go to diary queen on the top floor over by the food court. I go to the cell-phone fix it shop. ATT and all of that while only waiting about an hour. Spencer's is fun! I like the yankee candle shop too! After doing all of that your glasses should be about done! In about an hour! close to it.