1-Star Review - Misleading Promotion, Overpriced Food, and Poor Service
I am extremely disappointed with my experience at Long Wang CAC - Hong Kong Steamed Hot Pot.
My group consisted of 7 adults and 1 child (8 guests total), and we visited on June 19, during the restaurant's advertised soft-opening promotion (June 11-26). The promotion clearly stated that parties of 8 or more would receive 2 free appetizers. However, despite having 8 guests at our table, the restaurant refused to honor the promotion. There was no clear explanation provided, which made the advertisement feel misleading and unfair.
The food itself was also disappointing. While the menu prices are quite high, the portions are surprisingly small. Many dishes cost between $15-$18, yet the amount of food served was nowhere near what would be expected for those prices. The overall value for money is very poor.
What upset us the most was discovering that items we did not order were brought to the table and later appeared on our bill. Customers should not have to worry about being charged for food they never requested. This raises serious concerns about billing accuracy and service quality.
For a bill of over $240 for 7 adults and 1 child, we expected much better service, honest business practices, and reasonable portions. Instead, we experienced:
* Refusal to honor an advertised promotion despite meeting the requirements.
* Very small portions for premium prices.
* Food added to the bill that was never ordered.
* Poor communication and customer service.
* Overall disappointing value.
The restaurant has a nice interior and an interesting steamed hot pot concept, but those positives do not outweigh the frustration caused by misleading promotions and questionable billing practices.
I cannot recommend this restaurant. If you decide to dine here, take pictures of any advertised promotions and carefully review your bill before paying. Very disappointing experience. read more