Long Long Vacation advertises in the Chinese Newspaper. Their clienteles are all Chinese. My parents were reading the Singtao newspaper and saw a cruise ship deal. $2000 cdn per person (based on two people in the same stateroom)- 14 days return trip from Vancouver to Hawaii (several islands). This included gratuities, taxes and also an extra $100 spending money per person to use on the cruise ship. The cruise is with Princess. Wow! that was a really good deal. My parents took advantage of it (not me because I have work). Third and fourth person free if stayed in the same stateroom. I didn't want to go myself. My parents just ended up going together. Even though, we could have printed the tickets/boarding passes online. Long Long Vacation printed it for us and we went over to pick it up. They explained to my parents all the details about the cruise and what to watch out for and etc. They did a good job in notifying their customers about all cruise ship updates and what to watch out for. This is not the first time my parents were on a cruise. It was me who drove them to pick up the tickets. There is no need to worry about not being able to find a parking spot at this mall. Their deals are pretty good compared to what you find online. read more

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We were very happy with the travel package put together by Long Long, which included air faire, cruise fees, day excursions, and hotel accommodations before and after the cruise, all at a great price. The service provided by Rikki the tour leader was exceptional throughout the trip, as he made sure the needs of all the tour participants were well taken care of. Long Long arranged our airplane reservations to depart from San Francisco so that we did not have to depart from Vancouver, and also an additional flight to another destination after the cruise. The tour guides that Long Long utilized for the day excursions were multi-lingual, speaking English, Chinese, and native languages of the destination countries. Based on our positive experience with Long Long on this first cruise, we plan on booking other trips with them for the forseeable future. read more

We had some cruise credits carried over from the pandemic period that were supposed to expire in October 2023. Jason helped us find a cruise that we were both thrilled about, despite it being scheduled for January 2024. Jason graciously extended our expiration date so that we could use the credits for this January cruise. We carefully planned the onboard packages to make the most of these credits. However, upon boarding, we were dismayed to find that the packages we had reserved were not showing up on our account. Disappointed, we promptly emailed Jason about the issue. To his credit, Jason acknowledged the mistake and encouraged us to enjoy whatever packages were booked, assuring us that he would reimburse us upon our return home. Uncertain of how the situation would be resolved, we proceeded with our cruise. Ultimately, Jason demonstrated integrity by e-transferring the amount owed to our account. We are grateful to Jason for going above and beyond to arrange a cruise for us, despite our initially expired entitlement. His willingness to accept responsibility for the oversight and promptly rectify the situation reflects his professionalism and commitment to customer satisfaction. Diana Lau read more

We booked a cruise trip last year which was suppose to embark. Spring 2020 From beginning of this pandemic they never ever contacted us regarding possible refund, now that every cruise is cancelled BEFORE our embark date, they are now deducted 30% percent service charge which is ridiculously high in this industry. They gave nothing but excuses when we asked for a full refund. I would give these guy NO STAR if I had a choice Don't use this agency for your future vacations, they are bunch of con artists read more

DO NOT BOOK YOUR VACATION WITH LONG LONG VACATION IRRESPONSIBLE, UNRELIABLE, BAD SERVICE, I booked a Celebrity cruise from Japan back to Vancouver with Long Long Vacation Ltd. On April 12, 2022, I received an email from Long Long Vacation saying that Celebrity decided to cancel the sailing, but let me to do a Lift and Shift for one of their 2023/2024 Asia sailing. I replied to Long Long Vacation that I want to change my booking to No. 17Th, 2023 sailing from Yokohama to Singapore. Afterwards, Long Long Vacation advised me that Celebrity did not approve that sailing and offered me to sail on Sept. 15Th, 2023 from Vancouver to Yokohama which I accepted. After that, I had never received any response from Long Long Vacation about the change. I had send Long Long Vacation several emails asking for status of the change. NO RESPONSE/REPLY from them. In June 6th, 2022, I phoned Celebrity about my other booking which was booked with Expedia. After finished my questions with Celebrity, I asked Celebrity about my Lift and Shift booking with Long Long Vacation. Celebrity told me that booking has been cancelled and a refund is on the way. As to what had happened, I need to call Long Long Vacation to find out what did they do for my booking. Then, I called Long Long Vacation but nobody answer my phone call, then, I WhatsApp Long Long Vacation and asked for what had happened about my booking. Jason Wang of Long Long Vacation replied me that he did not know that booking has been cancelled until I told him. I had sent several emails between April 12th and June 6th asking for status of my booking, but, I did not receive any reply from Long Long Vacation. They even don't know my booking has been cancelled until I question Jason Wang. Because of their working attitude, I missed the Lift and Shift opportunity to enjoy a cruise at good price which I had put down deposit for over a year. In this case, how can I recommend other people to book with this travel agent. Other than this Celebrity booking, I do have other land tour booking with Long Long Vacation which got treated very badly. In conclusion, Long Long Vacation is not a good travel agent, especially, Jason Wang - the owner, is a person who DO NOT keep his promise and have very bad attitude to me - his customer. The bottom line is: DO NOT BOOK YOUR VACATION WITH LONG LONG VACATION read more