Customer Service: I am very impressed by Kate Weiss' exemplary responsiveness. She has been…read morethorough in assisting us from my first contact with her. She keeps in touch when she is out of the office and even when she is in a different time zone. Expertise: Kate really knows her stuff. She has tailored our travel arrangements to respond to my specific preferences and to my wife's priorities. She is very thorough and provides useful, appropriate suggestions in response to our likes and dislikes. Overall Experience: I was so impressed with Kate's responsiveness and her thorough approach in providing me with information, I have taken over the responsibility of making the travel arrangements for my wife and me. Expedia is now my travel agent of choice. The teamwork displayed by Susie Wilkinson in Kate's absence has reinforced in my mind that I made the right move in going with Expedia.

I met with travel agent Joanne Gaucher, and explained I was moving to Europe. She failed to inform…read moreme she had booked me a flight with no stowed baggage allowance. I arrived at the airport with 2 suitcases and was told I could not bring them. I then had to scramble to get over $200. to pay for my baggage to come with me on the plane. She told me she had 30 years experience and she knew what she was doing. The service she provided was curt and bad.

I recommended this travel agency as they always provided the best guest service to us. This is the…read morethird trip this year we went to ask for their assistance and service. All the staff are well trained and know how to provide the best service. Jennie Lau is the best sales representative as she even did extra to make us feel confident that we will not miss anything before our trip. They even should receive extra star as appreciation. Great work everyone working at Silkway in Richmond.

This Travel Agency is a hidden gem located in the Denman Mall. I was recommended by a girlfriend I…read moreworked at Signature Vacations with in the 90s. There have been a couple times where I have taken all of my pre-planned arrangements into them from research online and they haven't been able to find me anything cheaper and they will simply tell me to go book it. The travel industry is not like it was in the late 90's and given this, their honestly means a lot to me when I book a trip. Even if I end up booking online, I still always book my insurance with them. Friendly, attentive staff and no pressure or lousy sales pitches. This company gives you a sense of feeling safe and protected with your vacation choices, something that I don't think many agencies offer anymore and haven't for a while.

I don't usually book a flight through a travel agency but this time to save us from the hassle on…read morebooking we contacted Mary Ann of Sampaguita Travel. I am very pleased of her professionalism, her knowledge and prompt response to my needs. She was able to provide me the information I needed for my target dates of travel and booked the tickets in less than two hours. I highly recommend this agency to anyone for any future plans of travels. I would definitely deal with them again. Thank you Mary Ann for your best service, you make my day easier with no stress in booking our flights to the Philippines. Looking forwards to hug and enjoy the company of my family members back home once again very soon. Thanks a million, love you guys! Imelda T./ R. T. - Surrey ,B.C.

Lloyd's Travel & Cruises owns a number of cottages at La Casa Resort. Our family was scheduled to…read morestay at one July 31-August 7th. This was not a typical summer vacation option for our family, but given border closures we planned it back in January not knowing how open things would be. As we approached the resort, the thick smoke from nearby fires was overwhelming and concerning for our two small children's lungs etc. We called to seek a refund and we're told it was fine to come and that it was fine. Other staff hung up or didn't return calls. After 2 nights and ash raining down on our car and the cabin Lloyd's Travel / Wendy rented to us (6841 Madrid Way), we packed up and left as they were closing down Westside Road. An Evacuation alert had been issued the night before that they hadn't bothered to tell us about. It later became an evacuation order. Despite the 3000 spent and lack of vacation, Wendy and Lloyd's Travel refused to refund despite being unable to provide any use of the areas, a provincial state of emergency and wildfires so close to their La Casa Cottage Resort. In addition to this, the cabin she rented was ant-infested and disgusting. The pool areas are completely unclean and very cheap for a place fetching $400/night. Given the lack of ethics and morals of this company not refunding and simply offering credit, I would not place any trust in their ability to offer travel services of any kind. When they are willing to endanger children for the almighty dollar, I would stay far away.

Always had the best service with Deborah Charles. She is knowledgable and meticulous with your…read moretravel plans. Ask her about River Cruising or any cruising for that matter.

Used to deal with them more before Superstore went thru its renos, but one filipino travel agent is…read morevery helpful, as long as you tell her your budget, dates, etc. she'll call you back with a day or so. Now they're on the 2nd level so while your other half is shopping for groceries, here's a place to kick around some tires. A small office with about 3 other agents so it won't be too private but she's pretty patient.

Shahmyn Sencio is the Filipina staff member that does a super job. Actually all the ladies there…read morecan make your dream come true when you book a vacation. Shahmyn is my superstar. She gives good information and details. Often she can suggest something you don't even think about and get great results. So please take care to plan your trip carefully. Just because you know how to book on the internet doesn't mean you are getting the best deal. Advice is extremely important when you go to another country. Shahmyn is an expert and I trust her professionalism and her dedicated aspect in making every journey great. Make every journey memorable. Booking with Shahmyn will give you that head start. Happy Travelling.

One of my client recommended Contacting Wendy for travel information. She was very helpful and…read moreprovided lots of tips for our travel to Japan and Taiwan. She offered a direct flight deal that includes 4 nights hotel in Japan which beats all the other prices we found online. The only bad thing was they only take a maximin of $300 per person for credit card purchase and the rest I need to go into the office in person to pay either in cash or by cheque. The office is on the second floor at Parker Place. I looped around the mall once before I found where it is. I like that she gave me her cell number as I can message her via WhatsApp for quotes and questions as well as phone call. When I was paying, she provided me with transit maps and brochures of Japan for my trip as well as some must try food places. I will definitely find her again for my future travel.

Friends and I booked through Rainbow Travel for a vacation package. Not only did they find us an…read moreincredible, but were incredibly accommodating with multiple special requests after the fact. Thant, Ethyl, and Nigel are fantastic, highly recommend booking your travel through them!

Always a pleasure using their services. They will help you get the best deals for your vacation…read morethat is in your budget.