We used Finesterra to book a custom trip to Peru -- it was fantastic. Keri was very responsive and…read morethoughtful when answering all of our questions and really created a trip for us that was nearly perfect in terms of content and pacing. The accommodations booked exceeded expectations in almost all cities. All of our multiple transfers, flights, trains and guides were highly organized with minimal hiccups. This was the most worry-free trip I've even taken. I'm already trying to decide where our next destination with Finesterra will be! I wouldn't hesitate to recommend them.

Customer Service: I am very impressed by Kate Weiss' exemplary responsiveness. She has been…read morethorough in assisting us from my first contact with her. She keeps in touch when she is out of the office and even when she is in a different time zone. Expertise: Kate really knows her stuff. She has tailored our travel arrangements to respond to my specific preferences and to my wife's priorities. She is very thorough and provides useful, appropriate suggestions in response to our likes and dislikes. Overall Experience: I was so impressed with Kate's responsiveness and her thorough approach in providing me with information, I have taken over the responsibility of making the travel arrangements for my wife and me. Expedia is now my travel agent of choice. The teamwork displayed by Susie Wilkinson in Kate's absence has reinforced in my mind that I made the right move in going with Expedia.

I met with travel agent Joanne Gaucher, and explained I was moving to Europe. She failed to inform…read moreme she had booked me a flight with no stowed baggage allowance. I arrived at the airport with 2 suitcases and was told I could not bring them. I then had to scramble to get over $200. to pay for my baggage to come with me on the plane. She told me she had 30 years experience and she knew what she was doing. The service she provided was curt and bad.

great service, reasonable prices. shanti Roy was available and clear…read morein her communication. We were flying after a lengthly medical Recovery so needed some TLC with our first plane travel and we got it.

Rarely use real agents these days with the online sites and all, but had some time to kill and have…read moreto say i was genuinely surprised and impressed by Uma's service. Got some quotes on European and Middle East trips; nice that she offered to look at Cathy Pacific and Emirates to get the lowest rate. From the outside, you'll never know how huge this place is, easily 1500 square feet. Even a seating lounge too. about 8 full-size real desks for more privacy, unlike Flight Centre's long counter-style.

Lloyd's Travel & Cruises owns a number of cottages at La Casa Resort. Our family was scheduled to…read morestay at one July 31-August 7th. This was not a typical summer vacation option for our family, but given border closures we planned it back in January not knowing how open things would be. As we approached the resort, the thick smoke from nearby fires was overwhelming and concerning for our two small children's lungs etc. We called to seek a refund and we're told it was fine to come and that it was fine. Other staff hung up or didn't return calls. After 2 nights and ash raining down on our car and the cabin Lloyd's Travel / Wendy rented to us (6841 Madrid Way), we packed up and left as they were closing down Westside Road. An Evacuation alert had been issued the night before that they hadn't bothered to tell us about. It later became an evacuation order. Despite the 3000 spent and lack of vacation, Wendy and Lloyd's Travel refused to refund despite being unable to provide any use of the areas, a provincial state of emergency and wildfires so close to their La Casa Cottage Resort. In addition to this, the cabin she rented was ant-infested and disgusting. The pool areas are completely unclean and very cheap for a place fetching $400/night. Given the lack of ethics and morals of this company not refunding and simply offering credit, I would not place any trust in their ability to offer travel services of any kind. When they are willing to endanger children for the almighty dollar, I would stay far away.

Always had the best service with Deborah Charles. She is knowledgable and meticulous with your…read moretravel plans. Ask her about River Cruising or any cruising for that matter.

This is a one of a kind service! They take care of everything for you! And they made sure my trip…read morewas a one of a kind trip of a lifetime kind of experience! Their passion for customer service and customer experience went above all my expectations! I didn't have to plan, organize or worry about my vacation at all. I had an incredible trip and I will be going again next year! I can't wait

We needed help planning out our trip overseas and I heard about these guys from a Facebook group…read more They were amazing throughout the whole process and the trip exceeded all our expectations. Nothing but positive things to say about our experience with Mason Horvath Travel. If you are looking for people who truly care about your vacation, they guys are the gold standard!

Creative Travel is the best travel agency you can find in Vancouver specialized in travels to Spain…read moreand Camino de Santiago. They've just moved to a different location in Grandville St, they used to be located at Robson, in front of the library. But they are the same team and they are as good proffesionals as they always have been.

My sister and I just got back from walking all 776 km of the Camino Frances, with the help of…read moreCreative Travel. I cannot say enough about this service. Every destination we arrived at had our reservation. There were no surprises in price, and the accommodation was clean, and just as we had requested. Not having to worry about where to stay (we saw 30 people get turned away from our last accommodation in Salceda) meant that we could concentrate on the walk with no worries. I definitely recommend this service and have already told friends about it.

Travel Masters's support is amazing! I decided to change host agency and become a Travel Masters…read moreAgent and it has been the best decision ever!! Great support and I feel I am part of an amazing community. I am truly grateful I have found them!

My company uses Travel Masters for all our corporate travel needs and I gotta say, working with…read morethem (especially Gail Searson, our travel hero) is awesome. Service is always prompt and takes into consideration all our special little high maintenance needs. These guys are super friendly and really know their stuff. And since there are three agents working out of this office, we're always covered if Gail decides she's allowed to take a vacation ;)

I have been so impressed with Everyone we've dealt with at Ellison Travel in North Vancouver. Our…read morechoir booked a group tour as we were to sing at Carnegie Hall, at the end of March. All information was presented clearly and questions from individuals within our travel group of 100, were answered, our emails replied to within hours, and the level of service was generally way better than I have experienced with any other service agency for many many years. With Covid-19, of course, everything had to be cancelled, and the level of attentiveness and service just got better after everything else fell apart. They even negotiated partial refunds on the hotel and flights for those in our group who had not purchased travel insurance. I'm sure they were losing all kinds of money, but they put customers first. If I ever get to travel again, Ellison will be my agency, even if I would normally just book everything myself. Stellar service. Thank you all. Sandy K. North Vancouver