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    Expedia Cruises

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    10 years ago

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    Uniglobe Vista Travel

    Uniglobe Vista Travel

    1.0(1 review)
    3.0 kmDowntown, Coal Harbour

    I had my first terrible experience with a Uniglobe-affiliated travel agency, called Peerless…read moreTravel, earlier this year. (You can read about their awful treatment in my Yelp review about them here: http://www.yelp.com/biz/peerless-travel-thornhill-2). Because of this, I decided to follow up with this parent company, Uniglobe. Things started off promising enough: Sonia McKeon, their Director of Marketing, read through all of our correspondence, and sent me an email with the following message: "All I can say is WOW!!! I would like you to know that all UNIGLOBE Travel franchises are not created equal (as each agency is individually owned and operated). We would like them all to uphold our standards, but unfortunately that's not always the case. If you would ever give one of our agencies another chance, I could certainly refer you to one who would take care of all your needs. I'm sorry you had to go through all that you did, that should not have happened." Great! She understands. So, naturally, I asked what they plan to do about this. Her response? They will do nothing at all. Seriously? NOTHING? THAT'S their idea of accountability and customer service? What a joke. She said that this was the first incident they heard of involving Peerless Travel. Fine, I can understand that; you're not going to sever all ties if this is the first incident that you've heard of. But you should still take SOME kind of action. When I asked for further clarification, Sonia ignored me for over a month; eventually, after I spoke to Kelly Yamake at their head office in Vancouver, Sonia did respond, and told me what they plan to do about this. You guessed it! Nothing. I will forever encourage anyone and everyone I know to stay FAR away from any travel agency that has even a remote affiliation with Uniglobe. Between Peerless Travel in Toronto, Uniglobe in Mississauga, and Uniglobe in Vancouver, it's now clear to me that this entire company could care less if they turn your travel experience into a major headache. In closing, I'll add only this: Do you notice that, as of today, I've written 30+ reviews? Notice how only three of them have the honor of being one-star reviews? That's right, all three are Uniglobe companies. I mention this only so that you know I don't hand out bad reviews so casually. These guys are truly terrible.

    Expedia Cruises - travelagents - Updated May 2026

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