**Disappointing Experience After a Significant Investment**…read more
I was excited to discover this organic gardening company through a friend's referral. The idea of having professionals help establish my garden while teaching me to grow my own food was exactly what I wanted. Unfortunately, what began as a positive experience became a costly disappointment.
I invested $1,200 in three fully planted garden carts ($400 each), approximately $800 in a custom garden box, an irrigation system, and $80 per month for maintenance.
Initially, everything looked beautiful. James was always polite and frequently complimented how well my own plants were growing. However, communication with Ashley was challenging. Responses to questions were often brief, and scheduled maintenance visits were occasionally changed with little notice.
**My biggest disappointment is the quality of the garden carts.** Despite following James's instructions to water thoroughly every day, all three carts have deteriorated significantly. One has completely rusted through, causing the bottom to fall out. Another is being held together with a strap, and the third is showing signs of deterioration. Meanwhile, two carts I purchased from Lowe's for approximately $100 each, nearly a year earlier, are still holding up beautifully.
I emailed Ashley on October 4, explained the situation, asked about the warranty, and followed up with photographs. To date, I have received no response.
I had every intention of having the company return for spring planting, although I planned to discontinue the maintenance program. My goal was to become an independent gardener, and I felt confident maintaining the garden myself while continuing to benefit from their expertise with seasonal planting.
Interestingly, the friend who originally referred me has also independently discontinued their services. Their decision was unrelated to my experience; they simply felt the amount of produce harvested did not justify the ongoing expense. Unfortunately, I came to a similar conclusion regarding the overall value.
If you're looking for someone to install and maintain a garden, this company may appeal to you. However, if you're hoping to learn gardening, receive consistent communication, and invest in products that will last, my experience fell short.
I understand that products can fail. What matters is how a company responds when they do. After investing thousands of dollars, I would have expected at least an acknowledgment of my concerns.
I genuinely wanted this to be a positive experience and intended to remain a customer. Instead, I'm left with deteriorating equipment, a substantial financial loss, and unanswered emails.
A beautiful garden installation is wonderful, but quality, communication, value, and accountability are what ultimately determine the customer experience. I included photos of the rusted carts and one of the carts I purchased from Lowes a year earlier in great condition.
