Run exactly how a storage place should be run. The front desk staff is very friendly, the…read morefacilities are clean and easy to get around and the prices are reasonable. Many storage places just hope and pray that people forget to pay their bills so they can seize your storage, often declining to send reminders to people who are late. Enterprise is not like this. They have a generous grace period during which they send out several reminders. They are in the business of providing rental storage units, not seizing property. Also of note, during Covid, before we knew that we could claim unemployment we were worried about our bills and paying them in time. I called Enterprise at that time to inquire what would happen if I was late and they informed me that they were freezing all seizures during the lockdown. This is a solid, ethical business and I would recommend them to anyone.

The best self storage in CALIFORNIA. During a years I have never had any problem or issues. Always…read moreclean, never see any kind of insects. Very satisfied!! And continue to be costomer.

The customer service at this facility has always been awesome! The facility stays clean and is very…read moresecure. I have been in three different size units and all went well. However, it's not cheap here! The prices are always going up. About every six months expect an increase. You can call or email and request they do not increase the price. Sometimes it works and sometimes it does not. We always need a storage unit, but I hate paying to store junk. I would recommend this storage unit and if I need to use a unit again, I would return. It is expensive though.

This is the worst experience I've had with any storage company. From the day I moved in to the day…read moreI left. Price hikes of around 10% every six months, remote gate access has never worked to leave the property the whole time I've been there despite reporting it multiple times and when I finally left today was told that because I was one day into my next billing cycle I had to pay for the whole month. There would be no pro rated refund for the remaining 30 days of this month. When I left, I looked for a member of staff to let them know I was leaving, and the office was locked and remained locked for over 15 minutes with no member of staff visible. In the end I left and had to call in to the main phone line to find out about final payments. Wish I'd stayed with extra space storage.

This facility exceeded my expectations. Friendly staff great…read moreservice. Would recommend

I have been with a-1 for about 6 plus yrs and I was first Met by James during Covid everyone was…read morehigh stress scared and weird -but James was very pleasant and helpful -he always is a very kind person to deal with -I have Had good interactions With Adam --always able to answer any question I may have -also the helpful reminders as I need them lol not lol -but they are truly helpful - And The manger was very helpful when I really realllly needed help as well -"Russel-"so as far as customer service they are A-1--...

Carmen was an amazing help with helping us find a better price and unit! I would recommend 100%…read morethey will help you!

Extremely well run self storage facility with great staff! It's very clean, I love the security…read morefeatures, and it's easy to access.

Making inquiries about storage and stumbled upon this Extra Space Storage location on San Fernando…read moreRd in Glendale. Very friendly. Inviting and secure. They have a 24 hr kiosk and office hours from 9:30 AM until 6:00 PM Monday through Friday, 9 AM to 6 PM Saturdays and closed office on Sundays. Rentals and Access available between the hours of 6:00 AM til 10:00 PM 7 days a week. Units feature various sizes, climate control (including wine storage), drive ups, enclosed drive ups, RV parking and more. There's a medium unit 10' x 10' that's pretty perfect and outdoor (no drive-up required) I'm eyeing - reasonable/better rates/discounts on their website versus in person. Parking in the area is pretty easy if just needing to check this place out and/or talk to someone in the office.

I'm not just a customer, I'm a fan! I've been renting from this Extra Space Storage location since…read more2023, and couldn't be happier. Their prices are beyond fair, location central, access hours way more than most, AND the management / staff are over-the-top helpful! I'm always impressed at how safe and clean the property is kept, and the layout is very well planned - with sloped access points that keep the units rain-free and as weather safe as is possible. I was out of town when the fires were happening, and worried my belongings would be damaged from all of the ash and crazy weather - but returned to my belongings being just as I'd left them. Thanks for making the stressful process of having to store my belongings long-term as welcoming and easy as possible!

Amazing staff Great place will go back and store there next…read moretime Very clean Safe place and good staff

I wouldn't recommend this storage company at all. They have roach infestations and do absolutely…read morenothing about it. I realize they are only nice to people in the beginning...just in order to get your money, business and a review. After that, the customer service is deplorable. They couldn't care less about your belongings. I reserved 3 units right next to each other and Lawrence sold one of my 3 units to someone else. He did this many times. He thought this was funny. All 3 of my units were supposed to be right next to each other and have a light. One of them didn't. They assured me that they'd fix the light. One year later, they never fixed the light inside the unit. See pictures below. They just kept giving me the run around. Both Lawrence and John had every excuse for not fixing the light. They delayed fixing it for a year. However, didn't delay in raising the rent 3 months after move in and then again during the roach infestation. They raised the rent on certain other customers too, after 3 months. Seems like they target people of a certain race. He moved out when they did this and said it was predatory behavior. They knew a tenant moved in and brought roaches and never informed me. When I discovered roaches almost 6 weeks ago, Bert said he'd already knew about them for a week. They didn't send anyone out to spray or even inform me or other tenants!!! 5 weeks went by and John and Bert did absolutely nothing. Nobody came to spray even though they claim they come twice a month. It was the middle of September and the employees knew and saw dead and crawling roaches all over the floor and inside and near my unit and others and did nothing. BERT gave me their email to email them the pics etc, then said he was advised by his boss not to respond to any of my emails. Like my lawyer says no response is a response!. They wanted to avoid a paper trail and nd taking accountability. 5 weeks later, the same dead roaches were still lying on their backs in the hallway in the same places. They hadn't even swept or mopped the floors in over a month. The roaches are even on the carts people use to load and transport their property! They told me to come and meet the Nova spray company. I sat for hours on September 14th and they never showed up thay day or even that week or the following week. Bert and John had the typical nonchalant attitude and didn't care to address the issue in a prompt manner, nor did their bosses or corporate. They'd just shrug their shoulders and say theres nothing I can do. I haven't heard back from anyone They don't take initiative to reach out or be proactive to resolve the matter. The response is to sit around and do nothing or better yet,In fact, the response was to raise the rent AGAIN by over $70 for each unit... while knowing about my unit and the facility having roaches!! Imagine that!!They refused to provide me with their manager's name or email. They didn't apologize or even offer any type of compensation or reimbursement. In fact, they refused to allow me to switch to an empty units on a different floor so my belongings wouldn't continue to be infested. Bert advised that I'd have to pay an additional $100 to switch units of a comparable size. This company, facility and it's employees were content to let the roaches multiply and did absolutely nothing to address the roach issue for over a month or light issue for over a year!!. They clearly show you how greed is prioritized. They have homeless people, renting, living, and eating inside the units. If you're smart, you wouldn't choose this place. Johnny's favorite line is to say let me see what I can do about that or let me look into that and then do nothing. Chris and Lawrence no longer work there. They go through and change employees more than you change your underwear. As I type they still have a roach infestation and haven't addressed it. You've been warned. They have all the time in the world to sit at their desks with heads down on their cell phone playing video games, watching movies, on YouTube etc...but not work.

I was in the middle of a move and needed a place to store some extra belongings while I got…read moresettled. I took advantage of their special offer, which made it an easy decision. Marisa was great! She walked me through everything and made the whole process super easy. The facility is clean, well-lit, and secure, and I feel confident my belongings are safe. Highly recommend to anyone looking for reliable storage!

Ease of access and good service set APSS apart. The location is super accessible from most areas…read morein the SGV.

Joanna A has been super helpful and easy to work with with our storage! Best storage in the area…read more If there's an open space, go and grab it when you can.

YOU HAVE TO PAY EXACT CASH AT THE KIOSK. (Or pay with card, it does not take change)…read more IF YOU LET IT TIME OUT BC YOU DONT HAVE THE EXACT AMOUNT AND HAVE TO RUN TO YOUR CAR. THE KIOSK WILL TAKE YOUR MONEY AND SAY YOU PAID NOTHING. DONT LET IT CYCLE OUT. CLICK YES WHEN IT ASKS IF YOU NEED MORE TIME. you can always pay over the amount and it will go to the next month. luckily when I paid at the kiosk and the kiosk timed out because I didn't have the exact amount. when I reentered the portal it said I paid nothing when I was a few dollars short. I called the office and they checked the kiosk for me and I was able to pay the correct amount the next day.

Checked out a few storages before this one, and wow, is it hard to get ahold of an actual person on…read morethe phone. This one answered right away, answered my questions, and were ready to take me on a tour and show me the units after I reserved one online. All of the buildings were super clean, looks like they put new carpets, and the actual units were very clean. The manager, Jocelyn, was absolutely amazing. It was oh first time renting a storage, so she guided me through everything and helped me pick out what would suit my needs best. I am very impressed by the staff and the cleanliness. I have had the unit for about a month now, have gone in only a handful of times, but they are consistent. They are technologically up to date and have an app to check on your unit, pay, and open the gate through your phone. Huge plus. So far so good

UPDATE: Extra Space responded to this review apologizing for the "lack of communication" and asking…read moreME to contact them again so they can look into it. No. That is exactly the problem. I already contacted Extra Space, explained my circumstances and was told someone from the facility would follow up with me. Nobody did. Asking me to call again and spend more of my time trying to get someone to respond simply puts the responsibility for fixing their poor customer service back on the customer. If Extra Space genuinely wants to address the issue, they have my account information and a record of my previous contact. I should not have to chase them a second time to get the follow-up they failed to provide the first time. Good customer service would be reviewing the account, finding the original request and contacting ME to resolve it--not posting a public response asking me to start the process all over again. Im sure its pretty easy to go through your account roster at this location and find a Nicole G

Thank you Stuf Storage team! As we began getting new furniture and decorations our home, we…read morerealized we had to put a few old things in storage and needed something very close and quickly. I was happy to find Stuf right here off the 134! Deborah was so helpful in booking and best of all is the drive-up access and the affordable price for large units.