I'm a former V.P of a major restaurant organization and I watch everyone from hostess to managers. I watched as a young man went table to table talking to them. He came up to my wife and I talked for a minute and went on. He is obviously a manager there, can't remember his name but he is special. I see the way his employees adore him as he's slapping high fives,keeping his employees lose. They enjoy working for him. I've only seen this a handful of times in my 50 year career. This young man has a great future. read more

We sat 10 minutes before getting a server to take our drink order. (I had to complain to hostess just to get that). Then it was at least an hour before we got our food after finally getting to order! The rest of the service was just as terrible as the food! The manager did came over (at the end of our dinner) he never offered any sort of compensation for our suffering. We'll never be back!! read more

Visited this place after an awesome winery tour and tasting. Was seated right away, but took about 5 minutes for anyone to come and greet us at the table. The place was empty, not very busy. So we left and went to showmars next door. It seems that this place is more interested in employees giggling and having a good time than offering great service. I WILL NOT RETURN! read more

I'm sitting here thinking of what I should say about the customer service I'm receiving after my steak was over cooked twice. The food itself is overall good...I.e the rolls, fried mushroom, and the salad, however the steaks aren't the best quality and the taste show it and cooks must not be trained on the different temp to cook the steaks too. I felt very ignored by the management (Angie) while waiting another 20 minutes for my steak to come once again. I was offered my Luke cooled potato as I sat waiting once again. When it came to the table it was still overcooked again the management took it back to be re-cooked. The 3rd steak was better when it arrived. At this point I was very irritable so I asked for the steak to go. The management did take care of my ticket however my daughter steak was overcooked and had to be sent back as well. To my surprise the management did not take care of her ticket. Now I am not a person that want anything for free. I am willing to pay for what I eat but make no mistake I am not willing to pay for poor service and over cooked food. I felt the management could have handled this situation as they did with other non black customers that sat there for a short wait and was complimentary desserts. I felt making the drive from Charlotte to Monroe in traffic wasn't worth it after the horrible service I was given from management. The waiter however was cordial and try to make the best out of a bad situation. Needless to say I will not be returning to this location. read more

This place doesn't even deserve one star I used to come here a lot and they have let there self go tremendously. It took 5 mins to get seated with the hostesses stuffing there face before seating us then couldn't find our waiter. Went to the bathroom it looked horrible like it hasn't been touched all day and they weren't busy at all. I was not impressed at all with this place last time ill ever eat there. read more

The epitome of cheap, casual dining. Free peanuts and bread followed by mediocre entrees. The highlight of my visit was the service. Everyone we encountered acknowledged us and were very friendly, however, that alone isn't worth returning for. read more

We went to logans for a family birthday dinner. We had a large group and our waiter was great. Everyone's food was right and the food is ok. Not bad for a chain restaurant. I got The Everything grilled chicken salad. I'm not sure why most chain restaurants end up making the salad choices just as unhealthy as other options. My salad could have used less cranberries & blue cheese and more veggies. It did have a good portion of chicken. I know at you are thinking... Why did you go to a steak place and get a salad? I don't eat steak often. So sorry I can't give any feedback on steaks. read more

Needs to work on cleanliness ( not talking about peanut shells) service was good. Food was normal for that chain. Tap beer wasn't tasting right. read more

Went with friends who eat there quite frequently (enough to request a certain server who knew their names and drink orders!). Service was fast and attentive and our food was delicious (and there was tons of it!). Ask for warm rolls with cinnamon butter...yum!!! read more

I couldn't find the half a star or piece of star. Been here numerous times it's gradually gotten worse. Last night took the cake. The hostess seemed confused when we showed up. We where then sifted at table 52, as my wife and i discussed how to start our meal and debating on drinks I decided to take trip to the restroom. As I came back I noticed a waitress sitting at a booth with another couple in our section conversing. As I set down no drink yet not even a waitress. There's 2 more tables on our right being serviced by 2 different waitresses too. After 5 more mins we decided to leave just hoping 1 if the 5 hostess at the front would say something. It was only 5 o'clock at the time. Ridiculous experience!!! read more

Best customer service we have had out in a very long time. From the hostess at the door, to the waitress, the speediness of the food, and the manager it was the best experience. read more

Staff is friendly, however the food tastes like something microwaved. The place is also dirty; peanut shells everywhere... I would not come back here. Tried out Long Horn several days later, and it was much better than Logan's. read more

We visited Logan's on Thursday and chassy was our server.i didn't like all the peanut hulls on the floor,but everything else was great.my ribeye was perfect.the service was first rate. read more

to start off the service is bad, we had to tell our waitress multiple times to get our stuff because she forgot all about the drinks, food, etc.. read more

Met some friends here for dinner. Service was great, staff was friendly. Food was ok, not great. I got a fried cheese bacon burger, the bun was so hard I could barely bite through it. The cheese patty was larger than the burger patty, I took it off the burger. The fries were good though. Maybe I just ordered the wrong thing. They had no beer or drink specials either. read more

The reviews I read were not especially glowing. I agree that the staff members are very friendly, accommodating, and attentive. I would also agree that the food is average. All of it has been in the good range, but it has not been great. I ordered a porterhouse steak, and found it to be tasty but tough, although it was cooked to specification. The salad was decent and the bread was quite good. If you like free peanuts, have a day! read more

Kudos to Logan's Roadhouse for handling the "Mother's Day" after church crowd! We had an amazing waitress who deserves some sort of medal! Her name was "Taylor" and she made the entire experience worth being there! Food was decent... yeast rolls, salad and sides were amazing... steak was a little chewy, but not unbearable. Our table of four enjoyed it and will make a return visit! (Will ask for Taylor--she was the best!) read more

Stopped in for supper Sunday. The food was 6 on a 10 scale. Overall cleanliness was nasty. Will not go back.

This used to be a regular stopping place for us. A few years ago there was a change in management that made a very negative change on the place. Our last visit was 12.30.15 and our last until things improve. The staff is attentive and friendly. I would prefer to see all the long hair tied back in a ponytail or something so that no hair is hanging down over the plates and salad prep station. The meat served is probably the lowest grade sold for human consumption. The 12 oz. ribeye was more like an 8 oz pre-cooked. It is impossible to cook a steak to order when it is only 1/4 inch thick. The sirloin steaks aren't any better. Sometimes it is hard to tell if you got the ribeye or the sirloin as both have so much fat and grizzle. On our last visit we chose the chopped steak. We both ordered them medium well. My husband ordered his without any seasoning, I should have done the same. My steak was more medium than medium well and hubby's was closer to medium rare. Any grill cook knows ground meat should not be served at those settings. I added the onions, mushrooms and gravy on mine. Even that didn't cover up the poor taste of the meat and the heavy seasoning. I couldn't finish mine. The sides are usually decent however my baked potato was hard and cold. Hubby's fries were good. The salads are the only good part of the meal. They are probably one of the few restaurants in the area that use fresh ingredients for the salads. The lettuce is crisp and not the bagged salad generally served in restaurants. The salads used to be larger but they are still good. The rolls, Logan's used to have smaller rolls that were a little crispy on the outside and warm and soft on the inside. The big air pockets aren't as good. Ask the waiter to leave off the melted butter if you want a less greasy roll. Oh, be sure to eat them quickly as they get tough as shoe leather when they cool off. read more

Well the first problem I have with slogans and Monroe as a manager named Susan bitching for me that my steak but tasted like salt was merely season put on it which I don't know how that is even possible that she could know that because she never taste at the stake I was only one that taste it maybe she has some type of salt superpower don't know but her fake smile and demeanor about everything was unacceptable that best and her initial contact with me basically calling me a liar saying that it did not taste like salt it was season season season season which I find ridiculous for her like I said she could not know I think she could have handled it better and I think probably be a better training from Logans for the assistant managers or shift managers would be a better venue for them to make more patrons come back and have a better review on Yelp anyway thank you read more

Smelled so bad of dirty carpet and mildew, i turned around and walked out! Went down the street and had a great salad at O'Charley's read more

I have never wrote a review before, but I couldn't let this pass. Usually it's the waitress that is rude not This time it's the general manager. Let me start by I went to Logan's on my lunch and purchased a $7.99 special that came with a main course and two sides. One side was salad which came out first and the other two were being prepared. When those came out, it only took one bit and I was done. The food wasn't good to my liking. The GM came out and was making jokes so to sum it up I told him to just charge me for the salad. Did I mention my order came out wrong, One of the side orders wasn't what I ordered. The salad was $4.79 plus taxes.... wow! I asked to see the manager again because I didn't realize the salad was going to be over half of the actual meal. This man "GM"has no shame he came back out and not only did he have a smart rude mouth he showed his unprofessional behavior in front of my husband, so I knew it was time to leave. Everyone be warned that Logan's has change. It use to be MY favorite please to eat. read more

Just had lunch here and would not suggest this to anyone. The house side salad is so small it would fit in your hand. My 16 oz ribeye although was cooked as ordered was about a half inch think and was more fat than meat. This was a bad lunch plan and I won't visit another Logan's for lunch or dinner EVER!!! read more

This is a moderate priced steakhouse that is family friendly. While waiting for a table, there are windows that allow you to watch steaks, chicken and seafood being cooked on the grills. Logan's is busy, so be prepared to wait. While waiting, and later at your table, you can chow down on peanuts in the shell. I've eaten there three times in the past six months, and the servers were friendly and attentive. The food is tasty and well prepared: steaks are done as you like them. Better variety than Applebee's, but not top of the line. read more

I go back about every six months hoping the service has improved, but after having been seated by the hostess, we have to flag down a member of the wait staff just to get a drink order. I have a self imposed 10 minute rule that if they don't take my drink order after 10 minutes, I'm walking. It's got to 9 minutes the last two visits. Maybe I'm just too impatient. read more

It's hard to call this place a steak house. It's the classic peanuts on the floor kind of place. My wife & I have been here a few times and it seems to get worse every time we go. The last visit, my steak (sirloin) was ok. The sweet potato might as well have been mashed. I asked our waiter about the beer selection on draft. When he mentioned Yengling, I told him I'd have that. He then proceeded to bring me a bottle and said they don't have that on draft. My wife ordered the classic cheeseburger with no bun & no cheese ( just the lettuce, tomato, onion & pickle). She's on a diet. The burger arrived with nothing on it. They didn't add cheese, but forgot everything else. The waiter that brought the food almost seemed angry about the mix up. Our waiter, he wasn't much better. I joked with my wife that he must have been smoking the good stuff before his shift started. We've decided not to go back again! Enough is enough. read more

Do not call yourself a restaurant with curbside when your patrons have to continually go in and get the food or find someone to help them. My word, should I come to the kitchen and cook as well? This place has really gone down hill over the last year. read more

I usually avoid national chain joints like the plague, but I had a client who wanted to meet here, so we did. It was lunch, and after I checked the reviews about this Logan's, I wasn't really looking forward to it. I started with the peanuts that they have on the tables for free, they seemed old and half picked through, but it took a while to get our drinks, so I was bored. The highlight of my meal came next which was the rolls. I love the rolls here, but I'm sure with enough butter and sugar any bread could taste as delicious! Anyway, I love ribeye's and since the company was paying, I thought why not? I ordered it medium rare, and that's about how it came out, which was nice, but they just don't use quality meat here, so it wasn't really any good. They do an ok job of spicing up the meat to cover up the quality, but I just can't get excited about it. Anyway, it's fine to eat here if you have to, but if you're looking for something better, there are a ton of options in the neighborhood that I'd go with over Logan's. read more

My fiancé and I ate here last Saturday (the night before Valentine's Day). This was our first time eating here, although we had been planning to try it for sometime. We were quoted a 45 minute wait, which turned out to be only about 35 minutes. We waited a few minutes for our server to take our drink order, and again for him to bring the drinks, and longer for the food to come out. All of which could be expected on such a busy night. We loved the rolls they give before the meal. Both baskets that were brought we so hot we had to wait for them to cool before eating them. Unfortunately my mesquite grilled chicken was not quite 'scorching hot', but was pretty tasty with the mushroom I had them add. The food runner only brought one side each for my fiancé and I, so when our server came to check on the meal, he had to go back to get our second sides. My fiancé's steak was cooked a perfect medium & the ribs were good too. We had the banana cream pie to go which was good. The actual cream pie part tasted like artificial banana flavoring, but we still liked it. read more

This was my first experience at Logan's. If you can get past the peanut shells on the floor, then you'll be a happy camper on the way out. Steak was superb, and our waitress Kristen, was so pleasant and attentive, and deserved every penny of that tip....I'll be coming back! read more

Ate here 2 months ago and I am still fuming, I had this waitress Dawn she was awful, worst ever, rude, slammed my food down on the table, basically rushed us through our meal, did not bring refills and messed up most of the order, she had no problem giving us the bill, never again she has ruined the Logan's experience for me! read more

Went here with my family. Ordered the ribeye steak while the lady had the burger. Steak was amazing and so tender and she ate all of her burger so I know it had to be good cause she never finishes her food. We'll be back for sure!! read more

I don't understand how this place is still in business. Other than the rolls and sweet tea, the food is horrific.

Used to be good not any more. Stakes are more fat then meat and takes for ever to get service.

We ordered filets rare....when we got our steaks they were almost totally well done. so we sent them back...My dining partner's second steak was fine..they gave me a sirloin, almost raw and tried to tell me that this sirloin was a butterflied filet (#1 if its rare, why butterfly, #2 I've been in the steakhouse/meat business for 41 years), so I sent it back again. I was there a total of almost 2 hours as it took 25 plus minutes for each recook of a rare steak. The server did all she could do....the floor manager at the time kept telling me it was a butterfly filet. Why spend $70 on a meal that isn't cooked correctly until the 3rd try and then then lie about it. The shrimp was well overcooked and I'm not going into the rice. read more

I will never go back to this Logan's and will discourage anybody else from going! We had called three weeks ago to reserve a space to have my aunt's 63rd birthday party. When we called, we got everything set up for Saturday, Nov 16 at 6pm for 20 people. We called a week before the party to confirm and told them it turns out that we will have closer to 30 people attending. They said this was fine and assured us there would be enough space. We get there at 5:45pm to put table cloths down and set up a picture we wanted all the family & friends to sign. We were told there were people sitting there and it wouldn't be available until 6pm. Right before 6pm we asked if we would be able to get to our tables soon since everybody was there and we still needed to decorate before my aunt comes in at 6:15pm. They said the people sitting at those tables knew they had to be finished by 6pm. Well 6:15pm rolls around and we ask again. At this time the guy/manager(?) tells us that when he originally talked to us that we were told there would not be guaranteed immediate seating. This was not true. We were never told this. Had we been told this, we would have found somewhere else to go! He said they only schedule parties and guarantee seating on Tuesday afternoons. What?! By this time he was grasping at straws trying to come up with excuses. And what about the people sitting at those tables knowing they had be finished by 6pm? They were still sitting there eating, so obviously this was a lie as well! And who tells a paying customer that you have to be finished by a certain time because these tables are reserved for a party? Why would someone still want to be seated there knowing they only had a limited amount of time to eat. So we are all standing out in the lobby at 6:20pm waiting on our tables and my aunt comes in and we have to yell "surprise" as she walks through the door. So much for planning this three weeks ago! She has to use a walker and can't get around good and our tables are still not ready! A few tables finally cleared out and they were able to seat 20 of us at 6:30pm. There was 27 in our party! The other table of people that supposedly knew they had to leave at 6pm finally left and we are all seated at 6:35 pm! One of the waitresses was not happy to be there and made sure everybody knew it. She was not very pleasant. The 16 oz. rib-eyes were on sale for $16.49 which was the same price as the 12 oz rib-eyes. Now I know why. They were 60% fat! Now I know rib-eyes are a fattier piece of meat, but if cooked correctly, a lot of that fat should melt away. Mine should have been cooked to medium and it was rare. Of course they took it back to cook it to temp and I just couldn't eat it. The meat didn't taste good and it was so fatty that it was like mush. So what should have been a wonderful time ended up being very stressful. And through it all nobody ever apologized! What happened to the customer always being right? What happened to trying to please the customer? Especially if they have 27 people ready to give you money? Before we were all ready to leave I went to the bathroom. The guy/manager we talked to earlier was standing back there and gave me a mean look as I walked by. Why at that point would he not have at least smiled if he wasn't going to apologize or try to make it a pleasant evening for paying customers? And of course our steaks didn't ring up at the special price. I didn't realize this until the next day. They rang up at the menu price even though I asked our unpleasant waitress about this before I placed my order. I will NEVER go back to this Logan's restaurant again! read more

Went with a large group - they reserved a room for us. My party arrived at 10:30. They didn't take orders until the entire room was full - around 11:15. I ordered an appetizer and a bowl of soup for my meal. Rather than take a couple of table's orders at a time back to the kitchen to get them started, they took everyone's orders back together and stacked the checks so the kitchen was backed up. We were one of the first orders taken and LITERALLY were the last table served. My daughter and I both fell asleep at our table waiting for our meal. I'm not making that up! At the time we were served, other tables were getting take home boxes for their unfinished meals. The waiter brought her plate and nothing for me. He asked if there was anything else. Uh...yeah...my BOWL OF SOUP! By this time, I'm fairly sure the kitchen had started their breakdown because I waited ANOTHER 15 minutes for my soup. All in all....we were in this place for 90 minutes to 2 hours before I got a freakin' bowl of soup. And guess what? I didn't finish it. It was too salty. The free bread all night long was good, however. Then I go to pay for our checks so I can get the heck out of there without making a scene and noticed an automatic 18% gratuity on the check. Fine - it was a group service, I get it, however, they had the nerve to hand me the final merchant receipt to sign for payment with an extra line written in ink for any "extra" gratuity that I wanted to add. ARE YOU SERIOUS? I wait almost 2 hours for a bowl of soup, pay 18% gratuity for that privilege, and they want to know if I want to add more to the tip? I should have written a negative number there. Btw, the crushed peanuts all over the floor is nasty. read more