1. LOFT

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New York, NY

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LOFT

3.3 (46 reviews)
Closed • 8:00 am - 9:00 pm

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We like the costume jewelry. It holds up very well looks good. 08/12/21
Marianne W.

Loft @ 1459 Broadway My daughter and I have been shopping at this Loft for years. The clothes are stylish and suitable for the office look. The best thing about shopping here is Petite sizes. I can purchase pants and not have six inches extra length. Same for blouses with sleeve length. I also like the accessories. Shoes, bags and belts are worthy of the brand name. Naturally we wait until there's a sale or permanent mark down. It's a great place when you need that special piece of clothing such as a basic black pant or dress. My daughter gets a lot of their costume jewelry. It's well made and worth the price. I like this location. Everyone that works here is nice. The store is always neatly organized. Fitting room has good employee oversight and is kept clean.

The Striped sweater that was mis-marked and not honored by the employees themselves.
Jen W.

I was passing through the city from Long Island and wanted to see the NYE prep excitement. So I ventured into the chaos of Times Square. Having just received a Loft gift card, I walked into the beautiful store just off Broadway. I needed long pants. I was politely told they don't carry women's tall sizes in store. I decided to browse then order something online. Having found some pretty good sales on winter clothes, which being a native Floridian I do not own yet, I decided to use my card right then. It's pretty confusing. Identical items in different sizes had vastly different prices. A dress in size large was $99, while the same identical dress in a small was marked $38. I went to purchase a white and blue striped sweater that was $59.99-50% off in small, but saw a Medium for $24.88 final sale-60% off. That was a great deal. I'll take it! Realizing that petite clothing were different prices than regular clothing in an identical style, I thought this was the norm here. I chose three sweaters and a pair of lounge pants. All on sale. Once I got to the front, nothing rang up as marked on the tags. The blue and white striped sweater that was $24.88 +60% off in a size medium, was not honored And I was practically accused of switching stickers. When I told the manager that the entire section of mediums were marked at final sale prices and should be an extra 60 off, she proceeded to bring up an arm full of smalls at the $59.99 price and tried to prove me wrong. I knew the smalls were marked at the higher price which is why I wanted to purchase the medium. I was insulted. I told her she should go now and remove the Mediums from the shelf so other customers aren't disappointed and rebuffed. She did not. She wanted to hold tight to her tone of accusation that I did something wrong. Not her employees. I'm hoping that this store's policy of shaming customers before problem checking facts or the possibility that incompetent employees mismarked clothing prices, is unique to this location. As my first shopping experience at Loft, this was a huge fail, and would deter me from coming into the store again. The other employee that was helping me at first was very kind, but she had no influence over the manager that was dead set on treating her customers like thieves. Needless to say I will not be going back, and I will be returning the one sweater I bought so the bad vibes don't cling to it, even though I like it. Hoping the store I go to next will be much friendlier.

Ready for winter. Digging that coral sweater!

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12 years ago

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11 years ago

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11 years ago

Excellent customer support. Very kind. A bit pricey but very helpful for petite sizes

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10 years ago

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14 years ago

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12 years ago

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Review Highlights - LOFT

“Ann Taylor Loft is reliable and shiny, and one of the only places in Times Square that doesn't mostly annoy me.”

Mentioned in 11 reviews

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M.M.LaFleur - Miyako's mood board

M.M.LaFleur

4.4(265 reviews)
0.1 mi•Theater District, Midtown West

I just got home from the LA pop up - what an awesome experience! Lauren was my stylist and she was…read moreamazing! She pulled some beautiful pieces for me and worked with me to figure out a look. It was really nice to have a professional tell me what work best for me and then give me things to wear that actually look right on my shape. I cannot think her enough! I ordered a beautiful pair of black Foster pants. They are so comfy and versatile thanks to the crop option. I can't wait to get them. Lauren put it the other pieces I'm thinking about in my wish list so I can order them later (like the Dietritch Jacket - that's an absolute must!). This was such a great experience, I'm really happy I visited the LA pop up and spent time trying on such a nice clothes. Thank you Lauren for your patience and style advice! I'm already looking forward to adding more MM.LaFleur pieces to my closet!

The staff was nice in person but a bit rude and unwilling to help after I made my purchase and ran…read moreinto an issue. Many of the items were missing buttons and they don't come with replacements. The store is quite small and has limited inventory, as well. If anything, it may be worth going in to confirm your sizing, but I'd rather shop at another boutique or online. I ended up having to go through corporate for a resolution for an item that ripped right after I bought it, after this boutique never returned my calls and was unhelpful and curt over the phone when I finally reached them. The experience and quality is H&M, but the pricing is at a premium. While I'll probably buy from MM la fleur again, it won't be at this boutique, which is a shame because it's the closest to my home and work.

Photos
M.M.LaFleur - Open space for presentations

Open space for presentations

M.M.LaFleur - Fitting room

Fitting room

M.M.LaFleur

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Zara - Wools coat by the register on main floor

Zara

2.0(172 reviews)
0.6 mi•Midtown West
•$$

I love Zara and and have spent a ton of money in the last couple months…read more What I think is horrible about Zara at this location and the 34th St. location! There Customer Service is the WORST! These employees could care less about the customers so I blame this on Corporate! You need to train your employees on how to treat customers that come into your stores! At least fake it and pretend that you care about customers concerns instead of a consistent eye roll. When I calmly and respectively voice my concern to a manager, they basically looked at me, listened, said, thank you and that was it. I didn't feel there was any type of support from the superiors at Zara. If you're doing a return from an online order, you need to be persistent on asking someone to help you if you were unfamiliar or you encounter a glitch because they don't want to be bothered. There's nothing really about the employees that work at Sarah. It's incredibly disappointing.

We all love Zara, and this location is great because its big. It's not as hectic as the Soho…read morelocation and they have a lot of product. But... The dressing rooms were beyond dirty. I've never seen anything like it. One of the dressing rooms had multiple dead lantern flies, covered in garbage, dirty napkins, used drink cups... I tried to find the cleanest room (see photo). It was so bad, I couldn't even take my shoes off to try on the clothes. I'm sure the dressing rooms get dirty fast. There are literally thousands of people walking in and out every day. But it is an impossibility that those rooms have been cleaned in the past week, if at all this month. When I worked in retail, we swiffered every single day. This Zara location must have dozens and dozens of staff on hand... Management needs to get one of their staff to swiffer the dressing rooms each day.

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Zara
Zara - Part of large store on bottom floor

Part of large store on bottom floor

Zara

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LOFT - accessories - Updated November 2026

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