Really nice experience on an uncrowded weekday! A friendly staff helped me bring my items to the fitting room! Honestly she was so friendly, I usually do my own thing so didn't realize the sales staff are so helpful. I got a token for their cafe downstairs with a $200+ purchase. I got the canele and it was so delicious. Completely changed my mind on caneles because I had a dry one years ago and was convinced caneles suck. Who would've thought the best canele I had was at the aritzia cafe ? It was pretty pricey at $7 for each one but they look bigger than the average canele. If anyone knows where aritzia sources their canele, let me know. Otherwises I might have to end up making my own because $7 in this economy? read more

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Cute store! I was there a week ago to pick out a new coat. I ended up leaving with the cocoon coat made in Italy. It was on sale for 50 percent off and was in my size. The female worker who helped me find my size and checked me out was so friendly. She gave me a token to redeem at the AOK cafe in the basement, despite the fact that I didn't meet the purchase threshold. The desserts looked absolutely delicious. Overall, it was a good experience as I had left with a comfy coat and a delicious pastry. read more

Aritzia - Women's Clothing Near Me - New York, New York

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my package was stolen and Aritzia, a billion dollar corporation, refuses to replace the stolen items or refund me. shame on them. The quality has plummeted with every single item being made from PLASTIC and not cotton... for those prices? are you kidding me? No replacement for my stolen expensive items that are made with low quality plastic? My whole wardrobe is Aritzia. what a slap in the face. I will never purchase another Aritzia item again and I tell every person I can and warn them about Aritzia the Scam. read more

The customer service at Aritzia in SoHo is truly impeccable. There are associates throughout the store who are always ready to help find any item in your size, and they do so with genuine smiles and great attitudes. This location is especially impressive, with a huge selection of Super Puff coats and even a café downstairs where you can grab drinks and pastries. It's honestly the only Aritzia I ever want to shop at. read more

Aritzia - Women's Clothing Near Me - New York, New York

First time in an Aritzia store and was really digging the vibe and The Super Puff down coats. They come in a variety of options and colors and I know this stuff is made for tiny people and it's NYC but they just didn't have a full range of sizes in store and I wasn't able to leave with one today. read more

Aritzia - The Super Puff colors - Women's Clothing Near Me - New York, New York

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Went to the Soho location for a winer coat. Immediately received assistance from staff on the floor as well as in the fitting room. The store was neay and aesthetically pleasing. Purchase was seemless, and even received a complimentary drink from their cafe downstairs. Overall, this was a great shopping experience. read more

We went to the new store (the old one was down the block). It is bigger and more grandiose, the cafe is now in the basement- so if you spend $100 or more you get a token to go get a specialty coffee or a pastry- we got a matcha and a chocolate croissant. My daughter got a puffer jacket- always wanted one so I gave in. The store was hopping. Lots of spaces to sit so you can chill .Definitely an upbeat vibe. read more

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Gos such amazing people working there . Today we went little shop there and have coffee ! God the girl who help me and walk me to coffee shop was so amazing , sad did not ask her name I will love mention if I know ! She was gorgeous super stylish Asian woman very pretty really amazing store ! Love coffee there read more

Really fantastic service and a great selection too! I bought two sets of comfy sweatpants and matching hoodies when I was freezing my butt off in NYC this past April and needed extra layers. I have washed and worn them many times since then and they've held up really well. Good quality for the price and the fit is true to size. I definitely recommend this particular location as the sales staff couldn't have been more helpful to me, and this in spite of the fact that I visited on a Sunday when it was absolutely packed with customers. Five stars! read more

Stopped in today with my daughter while visiting the city. I asked an associate for a smaller size which she said everything was out. As I was passing by Shannon she asked if she could help. I asked her for a size small in the hoodie I was looking for. She checked and found it. I appreciate her and how nice she was. I also purchased the matching wide leg sweats and a hoodie for my daughter. Employees throughout the store were friendly and helpful. The fitting room employees were very friendly as well. read more

Came here with my girl and i noticed this place was clean, shiny, well decorated, and well presented. Everything was in order. I liked it. It also had free restroom and a station that offered free drinks: coffee, juices, water, etc. Pretty neat! I love it!!! All the times that i been coming in here was almost closing time so the drink station was closed. I will try to make it to test out their free drinks. Looking forward for this opportunity!!! : ) read more

I strongly advise against purchasing from Aritzia online. Their customer service is virtually nonexistent. I made two phone calls and waited over an hour each time--no one ever answered. I also tried using the online chat feature, but received no response. This is, without a doubt, the worst customer service experience I've ever had. To make matters worse, the coat I ordered did not match the online description. It was advertised as being made of wool, but the actual material is hard, rigid, and uncomfortable--making a $300+ coat feel like it's worth $50. DO NOT BUY. It's impossible to return, and the return is not back the original payment method. It will be issued via gift card. I don't like the quality so I will not buy anything from them. I basically lost the money. read more

Order pickup does not go through at this location even if stock shows plenty of availability, and when I call no one answers. Waste of time. read more

In store pick up are usually within 3-4 hours at most, if not all, Aritzia location - this one just doesn't even fulfill orders. Believe me I've tried to cancel the order but because half the items are non refundable, it almost feels like a scam. They also do not pick up phones. At all. Customer service also made attempts to speak to them and email them and message them - and their own company can't seem to reach them. I'm sure this is a nice place for in store shopping and I don't want to discredit their customer service on the phone because they tried just as hard as I did to reach out. Does anyone actually work here? read more

This review is solely about the cafe! Saw a tiktok about the free cafe in the Aritzia SoHo location so I went to see if it was legit... and it definitely is! It's upstairs tucked away in the back near the fitting rooms. All the drinks are *FREE* which is unbeknown to me in NYC!! There's even a little seating area beside the cafe, but I think it's just the fitting room waiting area lol. Regardless, I'm still impressed! read more

Aritzia - Iced Vanilla Oat Latte + Matcha Oat Latte (free!) - Women's Clothing Near Me - New York, New York

The staff here were super nice. They have a ton of staff so one of them kept checking up on me and bringing my clothes to the fitting room. She also picked out a couple of extra things for me to try based on the things I had already chosen. I also tried out the free cafe that I saw on TikTok. I got they Mango Sunrise which was fresh mango puree, oat milk and some sort of simple syrup. It was so good that I honestly wouldn't have minded paying for it. read more

Aritzia - Mango Sunrise - Women's Clothing Near Me - New York, New York

Horrible Experience - COMPANY STEALS FROM CUSTOMERS! I am extremely disappointed with this company. They stole my money and have not given me the overdue refund. I returned an item almost two months ago, and after multiple promises that I would be refunded, I am still waiting. They gave me a Return Authorization number and even confirmed receipt of the item. I called their customer service twice, both times waiting on hold for almost an hour, and no one ever picked up. I've sent several emails, and they just keep saying they will review my case, but NOTHING has been done. It's frustrating and unprofessional. They've had my money long enough--this is a clear case of BAD BUSINESS practices. Do not trust them! STAY AWAY FROM ARITZIA! read more

I asked one of the sales lady if they had extra sizes of a particular shirt or if they could check in their system and she said, "You should just look around - your guess is as good as mine." Confused because I am not an employee at Aritzia so why would my guess be as good as hers? read more

Well organized and great staff in terms of servicing Had three daughters try on things and the changing rooms were plenty and staff was super friendly The great part was the free cafe on the 2nd floor for customers and small lounge areas Makes it easy to shop here with that little perk read more

they moved down the block from the original location and the store is seemingly bigger with an upper floor as well. my friend told me service here is a hit or miss but today i honestly want to shout out Lena/Lina. i came in in the afternoon with my baby in a big stroller and since its around the holidays, its packed (even on a week day lol). She greeted me right when i went in, i guess we both understood we wanted me to be in and out especially with a stroller that takes up a good amount of space haha she got me what i needed and i was literally out of there within 8 minutes, i cant put into words how grateful i am because today is cold. cold outside, but the store is warm so it was only so many more minutes before my bundled up baby overheats. i digress but the girl at the cashier was also very speedy, someone else packed my order while i was paying. staff works so seamlessly and efficiently, thank you!!! read more

I dropped in to pick up a few things but the staff were incredibly rude and unhelpful. It was super disappointing since other Artizias I have had such a positive experience. The selection was messy and tables were not organized well. Wouldn't recommend if you are in town. read more

I know people have mixed opinions about the staff at Aritzia, but I've personally never had a bad experience. everyone I've encountered has been friendly and helpful. While I do think some of the prices are a bit steep for the quality, certain pieces are definitely worth it. I especially love the Babaton line, the quality and fit are consistently great and they last. The Soho location gets pretty crowded on weekends, but after the recent renovation and expansion, the store looks absolutely beautiful. I also like how they have a lot of comfortable seating for bored boyfriends and dads read more

Came on the last day of their seasonal sale to make an exchange and experienced some of the best customer service ever. It was superrrrr busy but all the people I spoke to were so kind and helpful, ESPECIALLY Ty who spotted me with my giant bag, pulled me aside and helped me find the size I wanted for one coat in store AND ordered the other coat I wanted to be delivered to me because it wasn't available in store. read more

Kaitlyn and Patan were AMAZING. The whole staff was the most helpful and so incredibly nice it was a very refreshing retail experience!!!

This location has a coffee shop on the 2nd floor where customers who have made an in store purchase get a token that they can exchange for a drink. This policy is displayed on a fairly discreet sign so I (and someone else behind me) stood in line for like 10 min only to find out we couldn't get a drink because we didn't have a token. Also I had spent $500 on an online purchase and was in store to exchange sizes on something. I feel like that's enough patronage for me to deserve a token...???? read more

Amidst a busy Sunday afternoon, we stopped in for a casual browse but we're intentionally looking for wool coats. Nancy showed us available options after listening to our criteria and was super helpful. She went above and beyond to find the color/material we were looking for, and while they weren't available in store, she helped us get what we wanted ordered. read more

Staff were amazingly rude. They looked down on me when I asked to use a restroom. They told me that they do not have one in front of the restroom with a nasty manner. They could have just said it's not for the customer. read more

I have been coming to this store for the four years I've lived downtown, and this visit in particular was the worst I've encountered. I felt so unwelcomed and disregarded as a human being by a few of the employees. Many of them almost ran into us several times. Not coming back. read more

amazing and wonderful staff! great young guy there who dresses very nice helped me so much! promote him!

The free coffee is back! I didn't see any of the yummy treats this time so I'm not sure if those are out for good now or if they were just out when I went. But the coffee is back. They even have alternative milk options and speciality drinks that rotate daily. I got a cappuccino which was smooth and flavorful. read more

I love coming to Aritzia around the holidays because of all the deals you can find. I also love stopping by their cafe for a beverage. I was just browsing and not really looking for much in particular when I was approached by Ellis who helped me set up a fitting room. She also picked out some pieces for me try, some pieces were out of my comfort zone haha. Why did no one ever mention that it's a communal fitting room!? Imagine my anxiety when I had to step out and show the world what I was trying on! That's why I took off 1 star, I wish each room had a mirror. Ellis was very helpful getting me my sizes and constantly checking up on me, I never got this much attention in a clothing store before it felt great! I ended up spending $200 for 4 pairs of pants which I felt was a good deal because they're investment pieces. I would come back again. read more

Aritzia - Successful shopping - Women's Clothing Near Me - New York, New York

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The absolute best Aritzia location in NYC. Not only is the staff friendly, but they are also incredibly knowledgeable, cultured, and amazing at their jobs. The managers are very cool and often pop into the fitting rooms to offer styling advice. I shop strictly with Jay; he's the best style advisor at the SoHo location. Each style advisor is naturally talented, but Jay has that extra touch that makes him the best. He created the perfect capsule wardrobe for me, making my mornings easy, stylish, and effortless. Jay's attention and expertise are comparable to that of a luxury establishment. He's honest too--if something isn't right for you, he'll say, "Oh no baby, let's try this instead." I can't wait for the fall/winter drop and to continue shopping at this location with Jay, of course! read more

Amazing flower shop cafe. Absolutely gorgeous inside with delicious treats and drinks. Cherry blossom tea is beautiful, too. read more

Aritzia - Cafe - Women's Clothing Near Me - New York, New York

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Overpriced clothing for garments made by women in cramped spaces overseas somewhere. The ladies here pressure you to buy things as they make bonuses off every sale they make. Prices do not reflect quality, their jackets will start pilling and spilling feathers within a couple months. Do yourself a favor and purchase a used jacket off eBay from the brand or walk into Gap. You'll find something just as cute, and just as warm, for a quarter of the price. read more

The employees need to chill out. We were trying to shop and look around but the girl who was trying to "help" us got so pushy and wanted to take our stuff away to put in the counter. We get that, we go to this store a lot. But we specifically asked her if we could hold on to it because we were still trying to shop and we were not 100% sure if we were getting those yet. We got so overwhelmed and pressured that we ended up leaving. read more

I felt so unwelcomed here. The young lady that helped me was so rude and kept rolling her eyes when she was the one who made a mistake with my purchase and got me the wrong item. She then tossed the change at me and i had to pick up the coins from the counter. I used to love shopping here but after that one incident i am never ever going back. read more

Huge Aritiza, but similar with online a lot of the popular color items in size small are not in stock. However plus a star for the free drinks by the fitting room with a nice barista! read more

Aritzia - Women's Clothing Near Me - New York, New York

the employees at this artizia are the sweetest people ever, genuinely made my morning a little brighter :)

Recently came in here for the first time and felt very out of place bc I was still in my PJs but appreciated how all the employees made me feel welcome and said hello / asked how I was doing. Lilia assisted me, she was very professional, sweet and stunning! I was unfamiliar with the process + it did feel a bit invasive (coming from someone who has worked in retail for years) however, I understand that shoplifting is a huge concern in this area and the brand wants to give you the feeling of a "personal shopper" or "stylist" by your side. The clothes were high quality, there was a GIANT selection, and I didn't experience my typical post-shopping regret the next day read more

Idk what happened during COVID because I used to love shopping here, but I came recently and the employees were so rude. They hover over you and pressure you to buy things. I tried on a couple of things, and an employee (I think her name was Ellis), kept pressuring me to buy even though I hated them, and was being very passive aggressive when I decided I didn't want anything. Her manner was very unprofessional. After I was essentially forced to purchase an item, another employee made a mistake with my shipping address and continued to make me make up for it. TL;DR, Very annoying, rude, unprofessional staff. If you want to browse and not necessarily purchase on the spot, I recommend going to another location. read more