Melody was fabulous to work with! Very reasonable pricing! And the installers took their time,…read moredidn't rush. Didn't leave a mess. Installed our new carpet perfectly. Looks great! Thanks so much! Now having them bid bathrooms and downstairs flooring for in the near future. Definitely recommended. I did price around and they had the best pricing & best reviews around. Don't pass them by, you won't regret it. Carpet: WINDY CITY III/6107 COTTONWOOD

Tony Strangeway is a terrible salesman. Work with someone else if at all possible…read more When we first contacted the company, he said an estimate would be no problem. He came in and measured, suggested we install over the existing tile, and told me he would have the estimate to me by noon the next day. Noon came, no estimate. Then he said it would be the end of the day. End of the day came, no estimate. Then he said it would be the next day. Next day ended, no estimate. Same the next day. Finally got our estimate. I asked if we could schedule work. He said he was on vacation but would get back to me within a week with a scheduled date. End of the week came, no scheduled date. Then he said he would let me know by Monday. Monday came, no scheduled date. Then he went on about how they can't schedule a solid date because of unforeseen events and because the contractors they use don't actually know when they can do the project until four days prior. But for about three weeks I was told "about two weeks". My daughter and I are disabled. We needed to make sure we were not in the house during installation, which meant I had to request time off work and we had to make plans. Which you obviously can't do if you have no solid date. This went on for weeks with him not being communicative or keeping any of his word, ever. Not one thing he said would happen actually happened. Finally get a date, but I'm told that it's not solid (even though it's literally in the contract). I told him about our unique situation, and his response was, "It really won't be that big of a deal. It should not inconvenience you." Which is not how you respond to a disabled person explaining their disabilities. The day comes. The installer tells us we need to avoid the room (which is our living room) for about three days because of the fumes. I was not told this ahead of time and this is pertinent as it relates directly to our disabilities. I inquired with Tony. His response? "I don't know much about tile installations." I told him this has nothing to do with carpet being installed over tile, it has to do with the adhesive being used. His response? "I know." Then why was the tile comment a relevant response to my concern? Carpet gets installed. Then, one or two days later, it lifts. All the edges came right up. It's as if they cut the carpet in the shape of the room and just set it down. It is not tacked down on any edge. Tony's response? "Oh it's a tile installation. Those are harder." Regardless the carpet should not be lifting. At this point I'd asked to speak with the owner repeatedly and Tony mostly ignored my request. He said he would send someone out that day to fix it. I followed up three hours later. "Oh it won't actually be today, sorry." I'd had it. I told him it needs to be today as this is now a safety issue for my daughter, and I demanded to speak with the owner again (with still no acknowledgment of that request). Installers came late that day. Tony said it would take them an hour. After 2 1/2 hours, it was 10pm and they finally finished. But they openly stated they didn't move the couch or fix the area behind the couch. And the carpet started lifting again the next morning. The owner finally called me. He came and walked the project. He saw the issues. He came and brought someone to fix them himself. They stapled all the edges down. I still had to pay full price for all of this. Cost over $3,000, and that does not feel like a fair price for the quality of work I received. I have no confidence the carpet will stay down over time. Guess we will see. Work with another company. I've done enough home projects and flooring projects to know this is not how it should go on any level.

What Makes a Five Star Company…read more We had E. F. Marburger tile our foyer last year and had high expectations based on the Company's reputation. We asked that the work be done prior to our annual Christmas Open House. It turned out to be a very problematic installation. Our front door was damaged, as was our lawn where the installers disposed of their wastewater, and most importantly the tile work itself was of poor quality. There was also damage to the hardwood floor in three rooms where those hardwood floors transitioned to the tile. I called Shirley Page at Marburger and discussed the issues with Shirley. She said that Marburger had used a crew that was new to the Company in order to meet our installation time request. At this point I would have given E. F. Marburger a single star at best. The Company's response to our issues was to tear out the original tile, re-level the base and have one of their best install teams do the new tile install. They did a great job. In addition, the Company paid for the repainting of our front door, re-seeding of the damaged lawn, and the repair of the damaged hardwood floor by the flooring company which originally installed the hardwood floor, even though Marburger provides the same service. Several months later, one of the foyer tiles cracked. The Company had it replaced in a timely fashion and one could not tell that the floor had been repaired. Their installer, Tom Legge is a true craftsman. Companies that strive to be at the top of their industry should not only be measured by how they meet initial customer expectations, but what they do when things don't go as planned. This is what really defines the pride and culture of an organization. This is why I now rate E. F. Marburger as a Five Star Company Dan F.

I thought I was going to the best of the best because Marburger has been around for such a long…read moretime. I was replacing carpet on an entire floor with three bedrooms, two stairwells and a great room on the ground floor. A five figure job. I made very clear that I have two small dogs. One result of that was to get a special backing so no fluid would seep into the wood floor underneath. A week after the carpet was installed, I started to get pulls, caused by my dogs' toenails. I informed Marburger who sent someone from the manufacturer who determined there was nothing inherently wrong with the carpet. But I have pulls all over the house. Marburger said there was nothing that could be done. But, shouldn't the salesperson have known to steer me away from a carpet that could catch dog nails so easily?

Bought flooring here as a repeat customer and brought friends along this time, to share the savings…read morewith !! Buzz was friendly and great to deal with, he made the experience enjoyable ! We went home with a trailer load of flooring and happy wallets ! Always send people this way...... save and get great flooring. Worth the 100 mile one way drive to do business . Thanks Buzz......I am sure we will back !!!!

Great service, wonderful product, outstanding price! We saved thousands with Floors to your home!!!!read more

We had some damaged flooring in our 100 year old home that needed repaired and refinished last…read moremonth. Carl and I were able to get a time scheduled where he came out, measured and we agreed to move forward. So glad we did- my wife and I are very happy with how they turned out! They did the entire upstairs which included the bedrooms, closets and hall. They even touched up the top of the newel post at the top of the stairs. It was worn like the floors and now looks great (pic)! We didn't have them refinish the stairs and you can see how well the floors turned out (pics). We went with the satin finish vs gloss and are happy. Robert and Nick did great work, they were easy to work with and answered all my questions. We're talking about having the main floors redone and would have ProSand back without question. Thanks Carl, Robert and Nick!

We have used Pro Sanding twice. The first time they refinished our back room and kitchen. In the…read morekitchen they had to feather in new wood to match the old wood where we had removed a peninsula and the work was beautiful. This past week we had them come in to remove tile from the foyer and replace it with wood and refinish the bamboo flooring we found when removed the vinyl flooring. Carl gave us a fair quote. The new wood arrived and was then Caesar showed up to do the floors. Under the tile he found beautiful parquet flooring that he was able to refinish. Carl requoted us and we oil back the ordered wood without issue. The flooring turned out fantastic. If I had more flooring to refinish I would definitely call Carl again.

I am a contractor and have used Alan Clay tile for shower door and tile for many years !!!! They…read moreare the best!!!!!!! 5 Stars!!!!

This is simply the best place in Indianapolis for tile and shower doors. Honest, hardworking, and…read morerespectful. I've worked with this firm for 40 years on projects and have NEVER been unsatisfied. Great folks. Garrett Mangum G.C. Mangum and Son Builder

We worked with Brad in the Avon store. Excellent service. Great prices. So many choices of…read morematerial. Brad was so helpful with options, understanding our needs and budget. He answered all our questions and was a pleasure to work with. The installer is a contractor but worked seamlessly with the store. We were able to finance materials with McCool's but had to pay installer directly. Super pleased with our floors! So glad this project is done and def recommend McCool's!

We are very pleased with the flooring we got at McCools. We bought over 2000 sq ft of laminate…read morewood to replace carpet in our new to us house that was in the kitchen, dining room and bathrooms. We looked at the big box stores but they were only a bit cheaper for what looked like a lower quality of flooring. Brad was very helpful in the store and let us take home a few large samples. Mike came out and measured and took the samples back, which was nice since we live 40 minutes away. We highly recommend McCools!

We have used Kinsey's twice now and both times we had a great experience. We used them in 2017 to…read morereplace all of our carpet upstairs and we used them again in 2022 to replace all of our hardwood floors after a leak ruined them. The staff are incredibly accommodating and helpful. The installation both times went incredibly fast and smooth and they were in and out in one day. It's a local company so we love to support them & I cannot recommend them enough!

Great selection of carpets. Staff directed and advised us as to which carpet selections met our…read moreneeds. Installation went smoothly. Would definitely recommend.

I have been receiving a lot of advertisement emails from what I thought was this company. I…read morecontacted and spoke to Sam and found out that they are not involved in any mass advertising. I found Sam to be friendly and professional. So, if you have been receiving a lot of email ads, let them know. Since speaking to Sam and his concern about all the advertising emails, I will definitely consider giving him a call, when it is time to do flooring in my home.

Brewer did a tile job for our hall bathroom in 2022. We had the best crew. We did a brick…read morepattern on the floor and the tile lines were perfect. The grout matched perfectly and the sealant has lasted into 2025 with no issues. They also completed the project in a week. In 2024, we hired them back to fix all the issues we had with our master bathroom remodel that was done at the same time by another company. This other well-known Indianapolis company had to rip out our tile twice as they couldn't line it up, put the wrong tile in, and couldn't lay it straight. Brewer came back to reattach the corner seat that had fallen off, re-leveled the threshold as the glass door was hard to close, and redid the grout on the shower floor and all the sealant in the shower as the sealant had completely come off. Again, this shower was done in 2022 by another company and took 2 1/2 months to complete before we fired them. We couldn't have been happier with Brewer. Margie L