Tony Strangeway is a terrible salesman. Work with someone else if at all possible.
When we first contacted the company, he said an estimate would be no problem. He came in and measured, suggested we install over the existing tile, and told me he would have the estimate to me by noon the next day. Noon came, no estimate. Then he said it would be the end of the day. End of the day came, no estimate. Then he said it would be the next day. Next day ended, no estimate. Same the next day.
Finally got our estimate. I asked if we could schedule work. He said he was on vacation but would get back to me within a week with a scheduled date. End of the week came, no scheduled date. Then he said he would let me know by Monday. Monday came, no scheduled date. Then he went on about how they can't schedule a solid date because of unforeseen events and because the contractors they use don't actually know when they can do the project until four days prior. But for about three weeks I was told "about two weeks".
My daughter and I are disabled. We needed to make sure we were not in the house during installation, which meant I had to request time off work and we had to make plans. Which you obviously can't do if you have no solid date.
This went on for weeks with him not being communicative or keeping any of his word, ever. Not one thing he said would happen actually happened.
Finally get a date, but I'm told that it's not solid (even though it's literally in the contract). I told him about our unique situation, and his response was, "It really won't be that big of a deal. It should not inconvenience you." Which is not how you respond to a disabled person explaining their disabilities.
The day comes. The installer tells us we need to avoid the room (which is our living room) for about three days because of the fumes. I was not told this ahead of time and this is pertinent as it relates directly to our disabilities. I inquired with Tony. His response? "I don't know much about tile installations." I told him this has nothing to do with carpet being installed over tile, it has to do with the adhesive being used. His response? "I know." Then why was the tile comment a relevant response to my concern?
Carpet gets installed. Then, one or two days later, it lifts. All the edges came right up. It's as if they cut the carpet in the shape of the room and just set it down. It is not tacked down on any edge. Tony's response? "Oh it's a tile installation. Those are harder." Regardless the carpet should not be lifting.
At this point I'd asked to speak with the owner repeatedly and Tony mostly ignored my request. He said he would send someone out that day to fix it. I followed up three hours later. "Oh it won't actually be today, sorry." I'd had it. I told him it needs to be today as this is now a safety issue for my daughter, and I demanded to speak with the owner again (with still no acknowledgment of that request).
Installers came late that day. Tony said it would take them an hour. After 2 1/2 hours, it was 10pm and they finally finished. But they openly stated they didn't move the couch or fix the area behind the couch. And the carpet started lifting again the next morning.
The owner finally called me. He came and walked the project. He saw the issues. He came and brought someone to fix them himself. They stapled all the edges down.
I still had to pay full price for all of this. Cost over $3,000, and that does not feel like a fair price for the quality of work I received. I have no confidence the carpet will stay down over time. Guess we will see.
Work with another company. I've done enough home projects and flooring projects to know this is not how it should go on any level. read more
