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Full Circle Flooring

4.8 (5 reviews)
Closed • 9:00 am - 5:00 pm

Services - Full Circle Flooring

Floor installation

Floor repair

Floor restoration

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McCool's Flooring - Kitchen

McCool's Flooring

(11 reviews)

I'm writing this about 2 years after having flooring installed on the entire downstairs of our…read morehouse. You'd think that having flooring installed would be a one-and-done type of thing, but we've had to go back and forth with McCool's for the past 2 years. It's been exhausting. The first time, we had issue with our floor planks separating just a couple of months after it was installed. We called them right away when we noticed the boards coming apart, and they ghosted us. Emails, phone calls, voice mails -- we could not get anyone to respond to us or acknowledge the issue. Finally, after calling their corporate office, we got someone to respond. We had to be persistent and forceful to get them to even respond to us, which is absurd. They said they'd send a contractor out to inspect. It was determined that the flooring was defective. OK ... so you sold us defective product? By this point we're livid but also tired of seeing our crappy, brand new floors that are coming apart, so we just wanted it fixed. The entire flooring had to be ripped up and replaced. Cut to several months later. Our second set of floors have been in about four months, and we noticed that there is an area of the floor that bows when you step on it. What in the ever living hell? How is it that we're finding more problems with this floor? So we had to contact McCool's yet again. Again, we had to play their game where they didn't respond for a long time until we started to involve corporate. A couple weeks later, they send someone out to fix the bowing. It turns out the contractor that McCool's originally sent to install our second set of floors did not do something they were supposed to do to reinforce the floor. It's been a few months since this second (and hopefully final?) incident with our floors. I'm hoping that we never have to deal with McCool's ever again. I get that mistakes happen during flooring projects -- that's not my primary issue with McCool's. It's the fact that, after we discovered the mistakes in our flooring, McCool's would not return our calls and voice mails to try to make the situation right without us having to go up the ladder and involve corporate, or without us having to leave multiple messages and follow up with them continually. That's incredibly bad customer service, and it's incredibly frustrating.

Carmel McCool's is the place to buy carpet. Jason in the showroom, Darren and Nick on installation…read morewere fantastic. Pricing is straight forward, selection was great, and Jason was very knowledgeable. These installers were AMAZING. They were professional, friendly, talented, and hard working. Thank you. I highly recommend this company!

Floor Coverings International Carmel

Floor Coverings International Carmel

(1 review)

Matt, the owner, was fantastic. He was very patient with the time it took us to settle on the exact…read moreflooring for our family room and kitchen we wanted. We had also wanted to replace the ceramic tiling in our bathroom and 2 other contractors gave us bids around $1000 just to remove that existing tile. Matt told us we should leave it in because it was nice ceramic tile and if we were to ever sell the house, the ceramic tile would be more desirable than the LPV we wanted to put in the bathroom. He could have made a lot of money off us removing the tiling and replacing it with a lesser quality product, but he didn't. The day the flooring was delivered to our house it was obvious that the wrong flooring was delivered. Matt immediately checked the style number and was able to determine the makers of the flooring had made an error. Since we had already put all our furniture in another room Matt offered to give us a break on the price. The installation was done by Alex who is not only outstanding at laying flooring, but he's a hoot to talk with. I would use these guys in a heartbeat for any future flooring needs.

From the owner: Floor Coverings International provides professional flooring installation and in-home flooring…read moredesign consultations in Carmel, offering hardwood flooring, luxury vinyl plank, carpet, and laminate for every style and budget. As a local flooring company, we bring our Mobile Showroom with curated flooring samples straight to your door, so you can see colors and textures in your own lighting and décor. From personalized design guidance to expert installation and full flooring services, our team manages the entire process with clear communication and careful craftsmanship. Discover beautiful, durable new flooring designed around your space and schedule your free in-home consultation today.

Full Circle Flooring - flooring - Updated May 2026

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