I've been working with Connor at the Naperville site for several months. I probably started looking…read moretoo soon bc the project remodel on my master bath won't start until June but I like to take time to make these design decisions. Connor was incredibly helpful and patient with me. He works with my contractor so the ordering was seamless. He knew dimensions and just how much of everything to order. If there is too much, I can return, no hassles. The product came delivered to my house and I can hardly wait for the it all to be installed. I've ordered from there in the past for my kitchen and I would recommend them to anyone. Connor is the best and very knowledgeable. He only wants to make his customers happy and he follows up with them too. I've been very impressed and am a satisfied customer of The Tile Shop.

We were getting estimates for tile in the area for an installation. At first, they were friendly…read moretalking about the project, but we ended up going elsewhere and they did NOT take that well... I got a rude phone call from the sales associate, pretty unprofessional.

Just stopped in to get some information regarding purchasing a shed and Bill at the Lise location…read morewas excellent!! He answered all our question, explained our options very clearly and was very patient during the entire process. Thanks again Bill!

I bought an 8x8 shed from Tuff Shed and was told it would also need anchors which are required by…read moreNaperville. I was told the anchors would be installed by the crew when the shed was built. I was given also given a recommendation for somebody to prepare the shed base, a guy named Tony. Tony quoted $1,200, which seemed very high to me, so I got 3 other quotes from Angie, which ranged from $600 to $800 and included 4x4 lumber frame. Tony agreed to $800, but argued about the 4x4 lumber. He wanted to use 2x lumber, but finally agreed. The only reason I wanted to go with Tony is because he was recommended by Tuff Shed, and I wanted it done right. I told Tony it needed to be big enough so anchors could be put in and he said he knew about that. I asked him to contact Bill if he had any questions. After the shed was built, I saw that there were no anchors put in. Bill said he didn't understand why, but would check on it. Tuff shed then told me I would need to pay an additional $220.00 for the anchors, even though I was told it was included in the original price by Bill. I paid, and when they came to install them, I was told there was not enough clearance around the shed base to put the auger type anchors in that I paid for. Instead, they put in these flimsy wire type anchors on the outside of the wood frame, into the dirt. Tuff shed would not credit me with a refund for the cheap wire anchors. I then realized just how bad a job Tony did on the frame. The entire back of the shed 4x4 is floating above the ground. You can put your foot under the 4x4 in the back. It seems to be nailed in to the 4x4's on the sides. I wonder how long it will be before this thing collapses and spills the gravel out? I let Tony know I was unhappy with what he had done, and he claimed he would take care of it. Weeks later, no word. Now I see, the cheap wire anchors are loose. There is a lot of slack in at least one of them now. Maybe the base is starting to collapse? I do blame Tuff Shed for at least part of this problem, being that Tony was their recommendation. I'm really aggravated with Tuff Shed. Yes, Bill is "Nice", Tuff Shed is "Nice". All the "Nice" people that can't seen to do their job. The strange thing is, I really like the shed. I put on the second coat of paint they left for me, and it looks good. The build seems sturdy, which is why I went with Tuff Shed to begin with. That being said, I so regret going with them. I should have just gotten quotes from Angie and had a qualified person do the base and the shed. Good luck to you if you are looking to have a shed built. Try to find a place that stands by their work, and takes responsibility for the base and shed. I will probably need to go with Angie to find somebody to fix this mess. Ideally, I would like to have the base redone, so there is room to fit the proper anchors in, and the base is not floating above the ground.

We stopped in to get an estimate on a vanity, within 24 hours we received a picture and an estimate…read morewith tax. I called today with questions about the vanity and pricing and was provided a wealth of information. The quality of the Merillat cabinets is above and beyond those of the home improvement stores like Home Depot and Lowe's.

I wouldn't recommend anyone to use this company my kitchen was done by theme they do such a bad job…read more with in a year paint chipping off they install a very old sink some of the wood pieces coming off not worth my money expend Maria

After searching around for carpeting from multiple sources, we landed on Twin Oaks. What a…read morewonderful experience from start to finish. Kyle was extremely helpful in getting us the pricing we needed. He was on time for our appointment to measure the rooms. George was also extremely helpful in making sure we got exactly what we wanted. He also made some suggestions on the padding that saved us some money. Communication with Twin Oaks from beginning to end was top notch. Save yourself some time and aggravation and just go here.

Lynn was very knowledgeable about all kinds of flooring and helped us pick a beautiful floor that…read moreis durable enough for our family. Danny did a great job installing our flooring. We will definitely come back to Twin Oaks as we continue to remodel our new home.

The company is Best Buy Interior Finishes - providing complete flooring, custom cabinets, and…read moretiling options for kitchen and baths. My husband and I completed a minor kitchen remodel with the BBI team. We have experienced remodelers with several other projects and can say this was the best experience working with this company. Before we decided to use BBI, we spoke with several other companies. BBI was the only entity to support the entire project; from choosing and installing countertop materials to reconnecting appliances, installing new sinks, offering backsplash options as well as building a new custom built-in cabinet to replace a built-in desk in our kitchen. We priced several other vendors and found this company provided the best value and quality for our project working with us from beginning to end. They referred to a plumbing company for our sinks and faucets and worked around our lighting team. Their design expertise with Maris L. was right on point and they worked with us every step of the process. I am very detailed and their team understood my needs. We worked together throughout the entire project. Their installation team was exceptional. Now we have a clean updated look.

BBI replaced our countertops and backsplash and the experience could not have been better! The…read moredesigner, Laura, was professional and so helpful in picking out the beautiful quartz. She guided us through the whole process. The gentlemen who measured and installed were very knowledgeable and courteous. They arrived on time, cleaned up after the work and did an amazing job. I would highly recommend them!

We had a wonderful experience with Granite and Marble Depot from start to finish. Sally was our…read morecustomer service contact and she did an amazing job keeping us informed throughout the entire process. Her communication was excellent and she was always pleasant, patient, and helpful whenever we had questions. She truly made the whole experience smooth and stress free. Ivan and Nato came to our home to install our countertops and they were fantastic to work with. They were very professional, friendly, and extremely organized. You could tell right away that they take pride in their work. They worked efficiently, kept everything neat, and made the installation process look easy. The whole transition from start to finish was handled so well and the results look beautiful. It was such a positive experience working with this company. I would absolutely work with Granite and Marble Depot again and I would happily recommend them to anyone looking for quality work and great service.

Ivan and Pedro did a fantastic job of repairing my quartz countertop chip…read more I purchased new quartz countertops from this company about two or three years ago very pleased with the installation also

fantastic job. great quality exceeded my expectations…read more floor looks great and they cleaned up and left the room looking nice. definately will do business with Lenny and his staff again in the future. they rrplaced a laminate flooring with a luxuary vinyl that is amazing. Paul at Point West Condos Lombard IL

I accidentally overpaid them $500 for a carpet installation. I texted several times. That was…read moreover two months ago; no response from the owner. They do really good work, but this kind of customer service isn't acceptable. The owner won't even bother to return my texts or phone calls.

After shopping Menards, Lowes, Home Depot and online in search of bathroom floor tile without…read moresuccess, I finally found Floor & Decor. Dean answered my questions about current decorating trends and assisted me in finding just what I needed to help me blend my aesthetic with potential resale value in a couple of years. The price was also better than I expected. My only two suggestions for improvement would be, 1) add signage to show there was floor tile in the center of the store. I saw the sign for "decorative floor tile" but did not realize there was other, less expensive, floor tile elsewhere in a separate area, and 2) have people on the floor ask customers if they need help. I was wandering in the wrong area and 4 different employees either stood talking to each other or were putting new samples on the wall who basically ignored me.

I have to give big thanks to Mr. Jalen Amison, (ADM install materials) and his professionalism…read more I was returning an item I purchased 20 days ago (New in packaging with receipt), and was rudely and aggressively rebuffed by the CountrySide Store assistant Scott and the manager Carl. Mr Amison at the Aurora store knew return policies and courtesy to customers who are following the corporate return policies. I felt reassured that my shopping at the Aurora store was valued. Not so at the COUNTRYSIDE store, where aggressive nastiness is a norm and where the MANAGER decides the return policy. I will have Floor and Decor LAST on my list of places to shop, but if I do return, it will only be to the AURORA store.