My wife and I had a great experience with DeSitter Flooring from start to finish. Everyone we worked with was responsive, easy to communicate with, and very easy to get in touch with, even on weekends. When we were trying to make our carpet selection, Paul was able to send samples out quickly and made the whole process very straightforward. They were also incredibly flexible with scheduling. We had other work being completed in the house that kept running longer than expected, which forced us to push our carpet installation back several times. DeSitter was understanding and worked with us each time without making the situation difficult. The installation itself was excellent. Alfredo and his crew replaced all of the existing tack strip and were extremely careful around our newly installed and freshly painted baseboards and newly painted walls. We were especially concerned about damage since so much other work had just been completed, but the crew treated the house with a lot of care. The installers also stayed late on a weekday to make sure they remained on schedule and could completely finish the job the following day. Which was great because it was new carpeting throughout the entire house. That extra effort was very much appreciated. Overall, DeSitter was professional, accommodating, responsive, and easy to work with throughout the entire process. We are very happy with both the finished product and the experience and would definitely recommend them. read more

DeSitter Flooring - Carpeting Near Me - Glen Ellyn, Illinois

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Spoke to Paul on the phone about the different options available to us with a recent dishwasher leak on our now cupped hardwood floors. He spent quite some time with me on the phone and answered all of my questions politely and professionally. I look forward to using Desitter when the time comes for us to decide on what option we are going to pursue. read more

I would not recommend or ever use desitter again. They left sanding marks on the floor and did a horrible job putting on our polyurethane and had to come back to redo it. In addition, the threshold they used to transition from one room to the other was very poorly done. They did an unacceptable job! Stay away. read more

They ordered too little flooring and told me it would be 5 days before the needed flooring would be available. I was supposed to live with a 1/2 done kitchen floor and green glue for 5 days. I insisted the flooring be overnighted and it was. The installer left glue residue on adjoining floors. By Desitter's own personnel they gave the installer a C-. The promised repair to the floor trim has never been. done. How could my job be so poor compared to other reviews? nobody from DeSitter has called to fix what they left undone. read more

We were so impressed by DeSitter's customer service! The carpet we ordered turned out to be flawed. Although it was marketed specifically as good for homes with pets, stains couldn't be cleaned. When we tried, we ended up with an even darker stain. DeSitter sent the cleaners they use to try to clean it, at no cost. The cleaners couldn't spot-clean it either. They were so perplexed that Steve DeSitter himself came out to look at it. Everyone agreed that this carpet was a lemon. DeSitter asked the manufacturer to replace it. The manufacturer refused. The cleaning problem kept recurring. So DeSitter contacted the manufacturer again to challenge their decision - and this time the manufacturer agreed to replace it! DeSitter sent their excellent installers to remove the flawed carpet and install the new one. We've had no pet accidents yet, but our fingers are crossed. They also gave me a $50 gift certificate. I can't imagine a big box retailer sticking with a problem like this. I will for sure use DeSitter next time we need flooring or carpet! read more

DeSitter installed Luxury Vinyl Planks (LVP) throughout my condo. It looks beautiful and I am so happy with the floor. But DeSitter's follow up to an installation issue has been VERY poor. I paid them in full and now I can't even get a call back about a problem with a door striking and damaging a transition. I notified them of this within a week of installation so there was no delay on my part. DeSitter guarantees customer satisfaction. But that has been an empty promise for me. read more

The salesperson Damien at Desitter Flooring was very nice and responsive to my phone calls and emails regarding a quote for two rooms of engineered flooring in my condo. Desitter's installer came to my condo and stated he usually works with a partner, but it was just going to be him for the removal of the carpeting and the install of my new engineered wood flooring. I was originally quoted it would be a 2 day job, and it turned into 4 days because I did not have both installers on my project. At the end of the project, we calculated there was a surplus of roughly 20% more materials ordered by DeSitter for my project than needed (industry average is between 5-10% extra material ordered for a project). Keep in mind, I was told there MUST be a professional measurement taken by DeSitter to ensure the proper amount of materials are ordered for the project. Either the rooms were incorrectly measured by DeSitter or my estimate was padded with extra material to drive up my bill. Either way, it was very costly to me. After the project was completed, the installer took some of the unused materials we paid for with him and left the unopened boxes of flooring behind. When I reached out to Desitter regarding the large amount of surplus that was ordered after they sent out a person to specifically measure the rooms, I was told they would not take back the unopen boxes of flooring or other materials for a refund, even if I drove the boxes to their showroom for a refund or credit. I was disappointed that DeSitter sent out a person to measure so they could order an appropriate amount of flooring, insulation, trim, etc. and all materials listed were ordered in great surplus (roughly $1,000.00 worth of extra materials and the installer took with him all the surplus materials I purchased except for the unopen boxes of flooring). At the end of the day, I was charged over $1,000.00 in extra materials on the estimate written by DeSitter after they measured the rooms and I have no need for the materials. The other surplus materials I paid for were taken away by the installer (some packages never opened) so I don't even have the other necessary materials to assist in installing more flooring somewhere else in the condo. It's a disappointing and costly situation for me with DeSitter. read more

Let me start by giving my last experience with a flooring company. I purchased carpet with Great Western Flooring (through Costco.) After the carpet was installed, my cats soiled an area that I then asked Great Western to help with. I was hoping that they would do a courtesy visit, as it had only been a couple of months, but they charged me $400. I was OK with paying them for the work and materials, but they did not repair the carpet correctly and they refused to refund or re-repair the spot. They even did not leave the leftover product for me to use in the future. Very disappointing. Now for DeSitter. The carpet I had selected for my stairs was not appropriate for high-traffic areas. Because an ex-employee recommended it to us, they took ownership and handled the entire warranty process on my behalf. They communicated the progress and ensured that the carpet company would accept the replacement. Kudos to Tracy, Alicia, and Tim. These guys should be given a bonus for the effort they put into making sure I was happy. You can be assured that they have earned a lifetime customer and I will recommend them to anyone who asks. I would give them 10 stars if I could. You simply cannot find any flooring companies this customer focused anymore. read more

Went to DeSitter based on the recommendation of our construction company to replace the floors in our basement for a remodel and we couldn't be happier! Hana was great to work with, showed us a lot of great options and actually understood mine (and my wife's) taste right away! We ended up purchasing the very first option we were shown after weighing several others, and taking a few samples home. Their showroom is great, has a lot of awesome options and a staff that's eager to help. Looking forward to getting that flooring installed this week! Definitely recommend! read more

I stopped in this place recently after visiting several other places trying to match new flooring to existing flooring. They had a product that was almost an exact match to my existing flooring so I ended up purchasing from them. They have a very nice showroom with a lot of different flooring options on display: carpeting, real wood, laminate, vinyl plank flooring, and area rugs. While some of their product is undoubtedly pricey, they have options for every budget. They offer a discount if you pay by cash or check which is appreciated and something that a lot of other businesses don't offer. The delivery of the product and installation went very well with both teams providing a professional and courteous service. The finished product looks great and we are very pleased with it. I will definitely consider DeSitter Flooring for our future flooring needs. read more

Best in the business. Not the cheapest but best in quality professional install and service.

Beware of this company. They have aggressive male installers who verbally assaulted my wife, and then overcharged us for shoddy work. They hounded us to pay them, despite these issues. I would never hire them again, and warn you to do the same. Other people in our lives have had negative experience too. Shame on us for hoping for better. DO NOT HIRE THEM. read more

DeSitter Flooring has been such a pleasure to work with! We have now had two separate occasions in which they custom made some rugs for us and it's been fabulous! Paul is so easy to work with and helps you stay within your budget. We highly recommend for not only residential but commercial use as well! read more

Great selection and sales people are very knowledgeable and friendly! They came out quickly to measure and we had our new carpet soon after! Definitely recommend. read more

DeSitter did a high-quality job of carpeting our stairway and upstairs hallway. Guillermo was the installer. He was very precise with his work and it looks perfect. He gave great attention to detail and was really courteous. Hana was the sales professional that helped me line up the job. She was also very professional and enjoyable to work with, and very personable. My new carpet is beautiful. Also, the padding they used is extremely cushiony. Love it! read more

A great result. This project had several surprises (which nobody wants), but the result is what matters. The two crews took their work seriously and made all the small details work. I had two rooms carpeted and one room get vinyl plank/tiles. Both went in swiftly and with attention to detail. One of the surprises was a quality problem with the tiles. The installers were not happy with it and stopped the job rather than just trying to make it work. Glad they did. We competitively bid the projects and DeSitter got most of the work. Not just based on price. read more

DeSitter Flooring - Carpeting Near Me - Glen Ellyn, Illinois

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We had hardwood flooring installed throughout our first floor and from start to finish working with the staff and installer was seamless. We are so very happy with the job they did that we went back for carpeting for our staircase and bedrooms. Again, the experience and knowledge of their staff sold us on installing new carpet in these areas. And we found the pricing is very competitive and reasonable. Would absolutely recommend. We worked with Kevin and Hanna. They both have outstanding knowledge. read more

I will follow Brent Arnold anywhere. I called him, /DeSitter Flooring because I had to get three or four estimates for a large carpet job for my church many years ago. I've had him for commercial projects as well as residential jobs. Brent came back here after year to follow up on our commercial job ... we've used him to add additional pieces and he personally repaired snags that have occurred because of our usage issues. We've used him for this big job and for small jobs. We had a tiled hallway redone and that turned out spectacular. Desitter's commercial product seems to last a very long time. Holding its shape, color and it's been very durable. We put in the carpet over 10 years ago and do the tiling within the last eight. I just called to see if I could call on him again and Brent answered the phone and he'll be stopping by my real estate office on Monday. read more

We had our floors and carpeting done in the first and second floors of our house. Joann helped us and she was fabulous. Went back yesterday to get samples and such for our basement. It was very close to closing time by my husband was there earlier working with a sales person. When I arrived, I was met by a woman who looked VERY annoyed that I came in at 4:50. Then the "sales person" told me to expect seams all over the basement because it is such a large area. They actually turned off the lights as we were still in the store. Clearly something has changed with DeSitters. Business must be so good that they are willing to "push" you out the door to make sure they close on time rather then take time to try and get my business. I am going to go somehwere else where the company actually wants to work with me, and does not seem annoyed by my presence. read more

We visited DeSitter Flooring after have gone to a couple of the box stores and having a few people come over for for a estimates. We had one room that we wanted carpeted. The sale was good and they had a large variety of carpeting to choose from. They told us that the furniture would not be moved by the installers, other wise they would have to charge a little bit extra. We were able to talk to the sale people and they were able to give us a credit so they included the furniture moving but the installers never need to move the furniture. The installers were very polite and they installed the carpet repetitively quickly. They did a good job. Over all the price was a little higher than some of in home estimates, but i would look at using DeSitter again if the need arises for carpeting again. read more

CRAZY OVER PRICED! Go elsewhere! We had previously used DeSitter when we needed a runner for our stairway. They were reasonably helpful and the installers did a nice job. HOWEVER, when we purchased a new home in the area and needed several rooms of carpet we had a much different experience. The sales staff were terrible about returning phone calls and were not sensitive to our schedule and the need to get carpet installed before our move. It felt like buying my first used car back in the 80s. More troubling was that the carpet was way overpriced. Given how much carpet we were purchasing we asked for some amount of discount. We also asked for some kind of discount for paying cash up front. They were unwilling to give any meaningful discount for an entire house of carpet. FINALLY, WE WENT TO GEORGIA CARPETS IN WOODRIDGE AND GOT THE EXACT SAME CARPET FOR ABOUT 30% LESS! In addition the standard pad at Georgia Carpets was the expensive upgrade at DeSitter. We have since told the story to several people and heard a number of similar stories from people. Do yourself a favor and go somewhere else. read more

We had the best experience using De Sitter to purchase and install our new carpeting in the family room. The process was seamless from visiting the show room to pick out some samples, getting the room measured and finalizing the purchase setting up an installment time to fit our schedule. The installers did a great job removing the large furniture items and doing the installation, then moving things back to exactly where I wanted them. When we need to recapped another room, we will go back to them without a doughy. read more

DeSitter Flooring is a prime example of why I prefer supporting independently owned businesses. Steve DeSitter is a class act who employs similarly honest, kind, and hard working people. I've had both hardwood and carpet installed in my new home, and with Joanne Voll's help, I couldn't be more please with the results. She helped me sift through many samples, and even pushed my comfort zone with color selections. I am so glad I followed her design advice! Our house is truly now a home. My husband and I also have a rental unit that needed new carpeting in the bedrooms. Sure, I could have called one of the big box stores, but by dialing DeSitter and working with Joanne, my new flooring will be installed next week at a price I am thoroughly happy with. One thing I will say that especially impresses me about the showroom is how kind and respectful all of the sales consultants are. I needed to stop by with my deposit check on a day Joanne was off, and Paul so kindly helped me as if I were his client. This is not a common occurrence at other similar businesses, which I believe speaks volumes about the DeSitter brand. read more

Desitter re-installed carpeting on our base stairway. The installer was on time, courteous and did a great job. We've used Desitter in the past and will continue to recommend their services to family and friends. Carol & Mike Mohr read more

I'm very happy with the area rugs - large and small, and our stair runner. Quality seems very high. The process to get all rugs in place was less than ideal however due to a size that didn't fit in place and then runners and area rugs delivered without the paid for in advance non-skid backing. Also, I asked for the hall runner alongside the stair runner to be made with pattern running same direction as stair runner. I sketched desired pattern on back of remnant and discussed with installer. When runner was finally delivered in place with non-skid backing, the pattern was opposite of what I wanted. I kept runner because I didn't want to arrange my schedule for another drop off. I felt communication with salesperson was not as expected. Drivers and installers were very pleasant, respectful and helpful. read more

We recently had DeSitter flooring install a runner on our wooden stairs. We were very happy with the help they had given us from beginning to installation. Outstanding customer service! read more

Our sales person, Sharon, was very helpful in our ordering of an area rug we needed for our basement. Alicia helped with the binding colors and followed up when she thought there was an error in the color. We have used DeSitter before and so did my daughter. We were pleased with the quality and selection of options we had to choose from in their store. They delivered the carpet on time and it was what we expected. read more

From start to finish DeSitter is No. 1. Flooring specialist Hana Steinke was pleasant to deal with and a great resource. She helped us narrow our choices and was a great communicator. Installation was a breeze. Juan and his team worked diligently to remove old carpeting, install new carpeting and clean up afterward. The installers carefully moved all our furniture and put it back. 100% satisfied. Thanks DeSitter! read more

Seven years ago we did lots of business with Terry at DeSitters Flooring and was very happy with the results. In July, I met with Terry to order a 5 by 6 area rug. I picked out samples for her to order and asked for a pricing. I have called her several times without response. I will no longer do business with this firm. If possible, I would not have given them even one star. read more

They did a nice job helping us narrow down the huge range of carpet options. The scheduling and installation all went perfectly! Hard/impossible to compare prices but I am quite happy! read more

Easy to work with and timely installation time after ordering. Installers were very professional and did great work. Carpet on stairs and hallway look great!! read more

We have successfully worked with Tim O'Brien at DeSitter on three flooring projects over the last decade and have loved every one. Their crew is clean, courteous and does outstanding work. Price is competitive but the quality is unbeatable. Highly recommended! read more

Sharon, our sales person made sure we had the right carpet for our house. The installer were professional fast & kind.

I had a good experience with DeSitter; not great, just good. Paul, the carpet salesman, was quite nice and never pushy. He let me browse and choose what I wanted, along with answering questions I had. I set a date for my installation and sent two follow up emails with questions about the installation. I received a response to one email (from someone other than Paul) with an answer that was not fully complete. The second email was never even responded to. The guy who came to measure my house was quick and efficient, albeit with a big scowl on his face and barely a hello. The installers were the most positive part of my whole experience. They showed up on time, worked hard, and were done by 2:00, which was earlier than projected. They were the nicest crew. I love my new carpet. It is high quality and lush. It cleans up beautifully. It would have been nice customer service to receive a follow up email or phone call from DeSitter about how I liked my carpet. Maybe $6000 is a small order for them, but it was a big investment for me. It would have been nice for them to follow up and see if I was happy with my purchase. I probably won't use them again, even though I am very pleased with my carpeting. If I'm going to make that kind of investment again, I'd rather give my money to someone who seems to appreciate my business. read more

It took me a while to decide to post this review or not. When I was looking for new carpeting I went to Desitter because my parents used them had a great experience. I did about $6k in carpeting, which to me was a lot of money but worth it because I would rather give a smaller business it than a big box store. The shopping was easy enough and everything went great scheduling and so on.. I explained to the salesmen Paul I needed durable for the stairs which get quite a bit of foot traffic but that looks nice.. we picked out a carpet. I went with two different ones because the house is broken up by a main floor of wood floors and wanted something a bit more plush in the bedrooms. That carpet is great. The installers looking back was the best experience. The stairs which were my main concern and the carpet I chose within 3 weeks started to fray, and loops started to pull out. I contacted the salesmen took photos as he asked. They said they would replace those two steps.. now keep in mind the carpet didn't have seams meaning it was one piece when they installed. They came to fix the two steps two weeks later well by that point the other stairs started to show signs of fraying.. when the workers came I gave them the spare carpet to fix all the stairs in that flight. I reached out to Paul several times by email and phone never with a return call. Since the second flight of stairs started to show signs of distress. The carpet has been in place for almost a year in November and sadly the stairs look worse than the 10 year old carpet I replaced. The lack of follow thru and customer service has been sad. read more

I'm saying what was already said a couple of times. The sales associate was really nice and helpful. However, their prices are outrageous

This is my favorite selection for carpets...I have used them in three different homes. The service provided by Tim O'Brien is beyond compare. He is knowledgeable and goes the extra mile. The carpets stand up to wear and tear, clean well and the price is affordable. I would never go anywhere else. read more

I had a really bad experience when we carpeted our family room several years ago, so I was very cautious and skeptical when we needed to replace our bedrooms. I decided to check out DeSitter, after a neighbor had said she used them and had been very pleased. Paul was wonderful during the whole process. Great selection, good prices AND the installers were professional and showed up when they said they would!!! We will definitely use them again in the future and recommend them to friends. read more

Tim and Paul patiently helped with our bathroom renovation. Loaning samples, giving advice, discussing solutions to pet accidents. DeSitters showroom has a fantastic selection and helpful staff. read more

I had DeSitter Flooring install a small carpet in a bedroom. They came and gave me an estimate on the same day I visited the very nice showroom. The installers were friendly, professional and very knowledgeable and they were prompt! I highly recommend DeSitter's and look forward to their move to their new location in Glen Ellyn. read more