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    Santora Carpet

    3.2 (36 reviews)

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    After 1 year!!

    Selling poor quality carpet We had Mohawk carpet installed a year ago, it's absolutely HORRIBLE. Mohawk does not honor their "quality 25 year warranty". Normal wear from a couple of senior citizens. Carpet is falling apart, no longer pilled, looks like a shaggy wet dog. I will never buy anything Mohawk again

    a close up of a stair rail
    Abby K.

    Hired Santora and they came to show samples. A week later we asked for some additional samples which they special ordered and dropped off. It was great service. We then decided to work with Santora and that's when disappointment began. We gave them a few days that worked for us and never heard back. We had to call and ask when we were/if we were scheduled! On the scheduled day on install; the crew was over two hours later than the time they gave (8-9am) and didn't arrive until almost 11am. When calling was told they were running a little late-- they DID NOT CALL US, we called them. Once they arrived they did the whole houses carpet as we had expected. Upon completion we noticed many scratches on our baseboards, and on the walls, ceiling and railing of our stairwell. This was immediately after Christmas so we were busy and didn't call to discuss the damage until end of January. (Had a new baby come in that time as well). We provided photos of the issues and informed them the following "the worst areas are in the stairwell areas where they likely pulled the carpet up the stairs and scratched paint. There are also lots of nicks in baseboards but we didn't take photos of every one. We had paint done on 11/7/17 (~40 days prior to carpet install); so this isn't wear and tear on our house/paint! And we aren't talking about where paint was pulled up from The carpet being pulled up. We knew and expected that but didn't expect walls and under-sides of ceiling and corners to get scraped. " We never heard back from them on any type of discount or apology. I would not recommend this company! Didn't confirm our install date. We had to call! Late! Irresponsible for damage!

    a closeup of the texture of the carpet

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    8 years ago

    Terrible installation. Guys were more concerned about finishing then doing a good job.

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    Ask the Community - Santora Carpet

    Review Highlights - Santora Carpet

    Awesome work and awesome quality carpet.

    Mentioned in 3 reviews

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    Trend Carpet & Tile

    Trend Carpet & Tile

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    I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian…read moreCherry ¾" hardwood floors in our Naperville home. The company's name should have been our first red flag--"Trend Carpet & Tile" doesn't even mention hardwood floors, which isn't their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren't durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation! The photos clearly show that 30-40% of the floors look like now. They have large greyish/white patches where the finish has failed or warn off prematurely. These issues are not caused by a Roomba or cleaning products, but by a faulty product that Trend Carpet & Tile isn't want to stand behind. The VP of the company, Sara, was rude and only friendly when there was a sale to be made or a check to be collected. She seemed more focused on attracting new customers than resolving issues with existing ones. Despite their website "Customer Satisfaction statement" they did nothing to make things right with us. Buyer beware!!

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    We had a complete first floor makeover, including tile and carpet removal. The project was to…read morereplace the old flooring with new laminate flooring. The team of installers were top notch, paying particular attention to every detail. They were professional, incredibly efficient and we are extremely happy with the results. We would recommend Creative Floors anytime, anywhere!

    I recently purchased a studio in Downtown Chicago and hired Creative Floors to remove my old…read moreflooring (carpet + tile) and install new LVP flooring that I had purchased myself. From start to finish, the experience was excellent. Johnny, the owner, was incredibly responsive, easy to communicate with, and flexible with scheduling. During the initial assessment, the team listened carefully to my ideas and concerns and offered thoughtful solutions. They even custom-matched and installed a broken baseboard piece and supplied quarter rounds I didn't have--they went above and beyond what I expected. The project was completed efficiently in two days, and the crew was detail-oriented, knowledgeable, and respectful of my condo's HOA guidelines. They were patient as I worked through approvals and logistics, and they did a great job cleaning up both my unit and common areas. I'm extremely happy with the quality of the workmanship and overall service. Creative Floors delivers excellent results at competitive prices, and I would highly recommend Johnny and his team for any flooring project.

    Santora Carpet - flooring - Updated May 2026

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