Kamil and his team have been absolutely amazing. Several years ago, they saved a precious family heirloom persian rug that was damaged in a flood. Naturally, when we inherited several rugs from my mother's estate, we contacted Kamil at Caspian Rugs again. They were in need of repair and cleaning. Kamil took the time to explain what the rugs were, what was recommended and answered every question I had. He is a wealth of knowledge and has the patience to share so you understand what you have and what is needed to keep them as treasures. We received them back from their "spa-days" and I swear the colors are sparkling like jewels. read more

We just bought our second rug this year from Caspian Rug after a major apartment renovation. Exactly what we wanted and for a very fair price. Working with Lazar and Kamal is a wonderful experience. No pressure but they worked to find us what we wanted. If you are looking for an Oriental rug Caspian Rugs has a great selection. They all carry more modern rugs, but that isn't our interest so I can't comment on that. However, before trying anywhere else, give Caspian Rugs a visit. The quality, service, selection and pricing can't be beat. read more

Caspian Rugs - Carpet Cleaning Near Me - Chicago, Illinois

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Was in the market for Persian rugs to replace three I currently have. Went in looking for rugs of three different sizes to replace current ones that are a bit worn. I was assisted by two men, who insisted that central Asian rugs were the most popular (perhaps so, if one isn't willing to spend $$$ on a Persian rug). However, I asked only to see their finest rugs (Persian Isfahan, Tabriz, or Qum origins), as all the rugs in my home are traditional/fine Persian rugs. After getting the run-around for 25min, the men finally conceded that they have mostly central Asian and Eastern rugs, which I did not wish for. If you're interested in Far Eastern rugs, this store has plenty. There were only two Persian rugs that they had to show: a 12' x 10' and a 14' runner, both too small and humdrum. Went to Isberian immediately after, and found a trove of fine and traditional Persian rugs for my home. While I didn't find what I was looking for at Caspian, they do have a vast variety of rugs at reasonable prices. read more

I brought my Silk rug to Caspian, and then had to send it to another rug specialist to fix the damage caused by Caspian. I originally brought it to Caspian because of a small old dog urine stain, but mainly for an overall cleaning. I was advised by Lazar, that he felt that he could remove 85% of the stain, which I was perfectly content with, and paid a whopping $870 for. When I got home, I unrolled the rug and was surprised by how wet the rug felt and there was a distinct moldy odor. The whites in my silk rug, were now all yellowed, and even half of the fringe, as you can see in the photo, was yellowed. The yellowing is entirely due to Caspian, and not any dog stains. According to the professional that I have had to hire to fix the rug, Caspian has no business cleaning Oriental rugs. "The soap that was used contained oils that when not rinsed properly, discolored the whites of my rug." "A brush was used to clean the rug, damaging the rug fibers". If you care for your rugs, do not bring them to Caspian for cleaning! read more

Caspian Rugs - Carpet Cleaning Near Me - Chicago, Illinois

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World class response from Kamil and Lazar who were instrumental in our rug appraisal. Their team understands Persian rugs and how to write a meticulous and fair appraisal. Thank you. read more

In response to Lazar's comment, the cleaning company I used - which he blames for the issue - is the one HE recommended when I purchased the rug! He said they were "the best" so we used them both for pre-treating the rug at his recommendation (a few hundred dollars) and to assess the stain. I already outlined that situation in my first review. Lazar did NOT try to help the situation, unless "helping" is suggesting options involving pouring $600+ more dollars and weeks into a new, stained rug, with no guarantees on the outcome. Was told the stain *may* come out (the likelihood of which changed depending on when I asked) or be somewhat improved. Please do not believe his commentary; I had multiple rug specialists come out and look at the stain before determining the rug was rendered useless. None of them blamed the cleaners, which would've been easy as it's their competition. They all said the issue was with the rug fibers and that they never would have recommended or sold that rug without strong warnings against it, given that it would be in a moderate+ traffic area with a pet. There are far more ethical owners that deserve the business for high-ticket items like this... I've had much better experiences at Reza's, Rita, and Oscar Isberian, to name a few. read more

Visited Caspian Oriental Rugs on Sunday, 2/28, and had an exceptional experience. Shared my desires and also the color-scheme of my room and furniture and the staff went to work sharing examples of what could work. I tried multiple rugs and the staff was gracious and patient and pulled down whatever I wanted to see. Lazar is an amazing professional that has been in the business 30 years and did a great job asking questions and listening to my responses to help me through the selection process. I ultimately selected an AMAZING hand-woven rug that feels like more of a piece of artwork than anything else. And thrilled that they could delivery quickly. Overall a great experience: quality and reputation brought me into this store, customer service will make me return. Support your local businesses! read more

I went to here to have my Oriental Rug dry cleaned. They did an amazing job, with the rug coming out looking brand new afterwards. They even got out a candle wax stain. The service was excellent. They were willing to negotiate a fair price, got the rug done ahead of schedule (was quoted a week, but it was done in 4 days), and even followed up with me later to make sure the rug looked good in my home. Will definitely consider going here again to buy or sell a rug, or if I ever need another one cleaned! read more

We purchased a beautiful family-room rug from Caspian about two months ago. We left town and my dog urinated on the rug, and then the house-sitter tried cleaning it with a chemical solution. A bad decision. It seemed that the rug would never look the same. We called Caspian and they arranged to pick it, clean it, then treat it. I still thought we would see the stain, but hoped for the best. I am very happy to report that it's as perfect as the day we bought it. The cleaning and treatment was amazing, but it is the customer service that made all the difference. Very very nice folks there. I highly recommend this business. read more

I brought two of my hand loomed rugs in for cleaning and they did a beautiful job - the colors are bright again and there was no issue with the colors bleeding because they used the dry clean method. Not only had they not ever been cleaned professionally but I have 2 cats that leave a lot of hair behind and I didn't see a single hair when I picked them up. All in all it was a great experience from beginning to end and the price was very fair. I wouldn't hesitate to do business with them again. read more

"Addicted". I purchased a runner and wow it is such a statement piece. Definitely going back for more. I couldn't be more impressed with how it sets off my white halls. High quality, somewhat pricey but worth every dime. The guys were very patient and welcoming. The rugs are situated where you don't have to sort them out, I mean they are stacked but not to make you miss what you are looking for. Whoever procures the rugs, they have a great eye. read more

Caspian Rugs - Carpet Cleaning Near Me - Chicago, Illinois

Lazar was so great! We came in with a budget, described what we were looking for, and he appeared with pretty much exactly what we were looking for in a matter of seconds. The quality of the rug is great. Soft, durable, and no chemical smells on it. Easy. read more

I am very pleased with the service I received from Caspian Oriental Rugs. i worked directly with Kamil Michalowski and he was great. I took them a fairly large (8x11) modern wool rug that had to be "deep" cleaned by hand and spot cleaned. I kid you not I was very concerned if this rug would ever come clean. Caspian did an outstanding job. While there are still some stains on the rug, what I dropped off vs. what I got back is 100% better. Admittedly it was pricy it cost me $450 to get cleaned but the rug is indeed worth it. I would recommend them to any one in need of rug cleaning. Thanks Kamil!! read more

Extremely high quality--both product and service. Kamil took the time to understand my taste, the space I was buying for, and my budget, and was quickly able to pull several rugs that fit all my criteria. I ended up falling in love with the first one he pulled, and walked out with it that day. The price was very fair for such a high-quality piece of art (which is what these rugs are). I had a great time asking Kamil about the craftsmanship, sourcing, hand-stitching, patterns, etc. I would recommend Caspian to anyone looking for quality with great service. I'll go back again for my next purchase. read more

Amazing quality and service. Let us take home two rugs to see which one fit the best and when was willing to negotiate price to fit our budget. Great deal and would recommend for any of your rugs needs if you need a statement rug at the highest quality. read more

Camille has been an absolute dream. My beautiful oriental rug got flooded and needed a deep cleaning. Camille helped me decide if it'd be worth it to keep and then gave me a very generous price compared to the other places that I called. We are remodeling, and he has been so understanding about delaying the pick up date. Great customer service. Great work. A very trustworthy place. read more

One star for every knot in the rugs. We lived for many years in places where cleaning and repair were difficult to find--during which, a parade of cats and dogs ranged freely--so by the time we moved to Chicago the rugs had holes and tears along with the usual problems. Caspian did a wonderful job. We took in two rugs, and Lazar recognized their patterns and quality before we'd even unrolled them. The price was fair for fine professional work: we were told exactly what work was involved in repair or restoration, and offered several options. The repair and cleaning were done quickly--in the midst of the trouble in that neighborhood, remember--and afterward Lazar had to show us where the holes and rips had been. The whole experience felt considerate and gracious. We have several more rugs that need work, and we'll happily go back to Caspian soon. read more

Excellent service and extremely friendly staff. After leaving a cherished family oriental at the store for over a year we were cut a great deal for storage and delivery. You can trust Caspian when getting very cherished and valuable orientals cleaned and repaired. I would absolutely use them again! read more

If you want authentic rugs, this is your spot. There are literally 1000's to choose from. The employees are highly knowledgable, and are willing to wait patiently while you look at rugs. When one catches your eye, they are happy to lay it out at different angles and explain the details of the rug. Remember, authentic rugs look different in different lights and directions. They encourage you to think long and hard about the purchase since, for the most part, you're going to be spending a lot of money. if you live out of state, no worries, they will ship you the rug. read more

Terrific selection, extraordinary in its extent and beauty. Lazar is knowledgeable, honest, wonderful aesthetic sensibility. He found a rug for us after meeting us and learning our taste and he found the rug that is perfect with only a photo of our wall painting. Caspian Oriental Rugs does it all and understands the craft and art. You will fall in love with a gorgeous rug here. A rug store that is truly worth checking out. Kindness and service are their mottos and you may park briefly in front of the store to pick up your rug and pad: That's amazing in downtown Chicago. We're so pleased. read more

I purchased a wool rug in Morocco and needed to have it cleaned. It's so authentic that it was actually filled with desert sand! Anyway, after reading the reviews here I decided to use Caspian. They are not familiar with Moroccan rugs. One of the workers turned up his nose at the rug (a hand-woven Beni Ourain rug from the High Atlas Mountains). He complained that it was "so dirty and looked used." I said that's why I brought it here to have it cleaned. He admitted they only carry rugs from India and they're not familiar with Moroccan rugs with plush pile. Bottom line, they did a good job cleaning it. Then again, for $270, it should be clean. read more

This is great place to buy a rug! They have the most beautiful rugs that will last a lifetime. Lazar and Camille are very helpful and patient. Purchasing a rug of this caliber is a big deal and shouldn't be rushed. The staff knows that and helps you find the rug that suits your particular living space. When we were there picking out a rug we were on the fence with what size to get. The staff allowed us to bring home a rug to see if it works in our apartment. It made us more comfortable with our decision. These rugs are for life...and Caspian Rugs wants you to be truly happy with your decision. World Class Rugs, with World Class Service. read more

We have used Caspian to clean and maintain our oriental rugs for years, but this time they went above and beyond our usual high expectations. We wanted to have two rugs cleaned and repaired in time for the holidays but at the last minute we had to push back pick up because of an emergency out of town. They cheerfully rescheduled and we just assumed that the delay would mean that the rugs would not be done before Christmas given the extensiveness of the necessary repairs. So imagine our surprise when they call us four days later to say the work was done, the rugs were clean and they would be able to deliver them the following day -- a Sunday! We never said anything about needing the rugs back in time for Christmas, they just assumed, and we later learned that their crew worked a 24 hour shift to get them back to us for Christmas Eve. read more

great place lazaar really helped us out of a jam, we had a washing machine hose come undone and soak our fancy persian rugs. he had them all cleaned at a lower price than the first place we called by 150.00 bucks. he's been in the business forever and knew our rug well... an early sarouk. they do appraisals, repairs and cleanings. they will also schedule pick up but because ours were soaked he got em in for treatment right away. great guy great rug shop! read more

I purchased a small (2 x 3) rug last weekend. They have a nice selection, very helpful, reasonable prices. And they threw in a rug pad. I purchased here a few years ago and am glad I returned. This is where I will buy all future rugs. read more

Buyer Beware! There is an advertised return policy. IT IS A LIE. I purchased a carpet for about $1000. I realized carpets of equal or superior quality were being sold online for a fifth or tenth the price. Try ebay, or just googling persian rugs before you buy. Obvious and painful lesson. His new carpets are from Afganistan, real Persian rugs can be found for far, far less. Discovering this, I tried to return the rug I bought from him. Lazar would not let me. "Duuuuude, we cannot do that" were his exact words. Exchange only, as a favor, he told me. Because he wanted to make sure I was happy. Hmmm. Perhaps he could have tried honoring his advertised policy. The flip side is that if you want to pay a premium of several thousand percent and deal with a less than honest person, he has some nice antiques, in that giant store devoid of customers. read more

I've been to Caspian Rugs twice now for cleaning, and both times the service was exceptional. The staff is helpful, the cleaning services are great, and their inventory is a veritable museum of quality rugs. I'll be back in the future for my cleaning needs, and would also consider a future purchase from their inventory. read more

Being new to Chicago and needing an area rug for our condo we went to Caspian Oriental Rugs. Kamil spent extra time with us in deciding the perfect rug. He offered us great advice and understood our color needs. The price was fair and he allowed us to store our choice at the store until we were finally settled in our new place. We will be returning to Caspian for rugs in the future. read more

Caspian has very fine rugs and an interesting method of displaying them so you can pick the ones you like without having to wait to get to the bottom of the pile. The guys are extremely friendly, fair, easy going and helpful. Great experience and wound up with an amazing rug. read more

This experience has been one of the WORST I ever had.The person who helped me wasn't professional at all. He had a very nasty attitude. I tried to explain my situation but he didn't understand me at all. Because of his language he don't even speak good english. It was very poor customer service. The rug that I had was about a month old and I wanted to return it and I had no luck with this idiot sales associate. I was unhappy and I will never go back!!!! Good Luck to you all who chooses to shop here, you will need it!!! read more

The folks here at Caspian are amazing. A few months ago my wife alerted me that our dog had urinated on a very nice (and very expensive) Nain that I'd purchased overseas. (She did so smugly, as she'd warned me that the dog might do that, but I had misplaced my trust in the mutt.) Unfortunately, I was about to go out of town on a business trip and was unable to take care of it right away. As soon as I got back into town several days later, the first thing I did was take it to Caspian, in fear that the bright yellow stain on my beautiful light cream Nain would be a permanent fixture. The rug was ready for pick up a week later as promised, and when Kamil showed me the result, I was amazed! I couldn't even find the spot.... it was completely gone! These guys know their stuff, and if you need your rug cleaned or a spot removed, they can get the job done. I've got a Tabriz that I'll bring them next for cleaning, and who knows... with their awesome selection of rugs, I may walk out with another piece for my collection. Kudos to the Caspian team! read more